Bug Reports

Just another in the long list of awful changes 2023 PP and ME has made. I encode multiple videos from one long sequence. Before, it used to encode all of them sequentially and add _* (* denoting whatever number file it's up to when exporting). Now it just replaces the old one.Firstly, why change this? Yet another thing that's been fine for YEARS that gets changed at the drop of a hat. Secondly, how do I change it BACK? Once again I see no options for a stupidly changed feature to be moved back. 

AMD Ryzen 9 3950X 16-Core Processor 3.49 GHz, 64 GB RAM,  Windows 10 Pro, NVIDIA RTX-3080 GPU AME V23.6, up to date;    PP 23.5  Media Encoder totally freezes pc at random points while encoding a particular project; also happens when exporting directly from PP. I have to hard-stop the pc and reboot. Have also had pc reboot on its own while encoding the project in AME. When the freeze occurs, I can do nothing at all with the pc, can't even move the mouse cursor or get any response whatsoever from the keyboard. This is happening with an old project that I'm making changes to. Originally, the project was on the internal drive. Now, it's stored on an external USB drive... I've edited the project on that USB drive, and all seems ok in Premiere. But when I export the project from PP, or encode it in AME, the freeze-up happens after some apparently random period of time. The destination output .mp4 file is to the internal SSD; H.264 mp4, 4K 59.94fps I h

“Adobe Media Encoder 2023” is damaged and can't be opened. You should move it to the Bin.I deleted the app (AME 23. 6) and installed it again, didn't work. I have installed two older versions, didn't work. I followed another thread on this site that suggested to go to Applications, Media Encoder, right-click on Open, and agree on the security dialog. But couldn't go that far; as soon as I right-click Open, I get the error again. Running MacOS Ventura 13.5.2 with Apple M1 chip. Any ideas?

Using Premiere 23.6.0 and Media Encoder 23.6. Mac OS Ventura 12.5.2When I select multiple sequences in Premiere to render using Media Encoder, the dialog pops up where you enter your output destination, preset, and format. Click send to Media Encoder. ME opens and shows the sequences with your encode settings.The problem is, the render destination doesn't pass even though it was just entered in PP.It defaults to the last destination used. That is understandable if I open Media Encoder on its own to drop some files.... but is annoying when I specify a destination in PP.This workflow used to work in previous versions of PP and ME. I am not sure exactly when this issue crept in, but it is annoying to end up with renders in unexpected places and retrace my steps to see where they went.The workaround is:When ME opens, select all (CMD+A) (or Lasso all) of your outputs and specify the location again.  Seems like it should be a simple fix for the developers. 

I have a project which I've been working on for years.  It's 1 hour 42 minutes, 1920x1080, 29.97 FPS, and pretty complex, with a lot of nested sequences, After Effects includes (just some pretty basic animated diagrams), titles, etc.Up until about 8 days ago all was well.  I would edit, export, and watch on my TV. I last did this just around 8 day ago, no problem.But now, as I'm trying to make the FINAL render after some last tweaks, it's completely failing.  The video still edits fine in PP, plays fine, no problem.  But when I export, the exported video is just black -- audio is OK, but video is black.  ALMOST every time. I am using PP 23.4.0 on Windows 10.  Computer is a laptop, but pretty beefy, 64GB RAM, Nvidia 2070. I have tried:CUDA, OpenCL, and software renderers in project settings.CUDA, OpenCL, and software renderers in Media EncoderDirect export from Premiere (not using Media Encoder)Shutting down and restarting PP / MERebooting compute

  

Media Encoder was only exporting completely black video from premiere. The Audio was still in it. Updated everything so dont ask. The only way I got it to work was to browse for the sequence inside of media encoders self browser and lauch the export from there. Every other way possible didn't work. Support is useless and so is this program so hopefully this helps someone running into the same problem as me taking two hours to find out how to simply get this program to work even though youre paying for it.

Ran into a series of bad exports when trying to use Frame.io and sending Export nobs from Premiere to Media Encoder. Video was black, despite using presets where "video" was clearly enabled. Audio was normal. Turned out it would happen each time I sent exports to the Media Encoder queue from Premiere. Only disabling the "Import sequences natively" option in the Settings fixed this.    Both Premiere and ME are v23.6. Using an M1 Ultra Studio with 64GB of RAM, 20 core CPU and 48 core GPU, 2TB internal storage. Exporting to internal drive. Initially used Frame.io and "upload sequence" to send to ME, later just used regular Export to ME command in Export window (same results).

Hello everyone. I'm having a problem on saving files in mp4 in photoshop. States always the same: An error ocurred on Adobe Media Encoder. I've tried:- unistall and install the program;- make the file from scratch and with a different name;- saving the file to different locations;- used the Creative Cloud Cleaner Tool;- try to simplify the animation; Nothing changes or happens. Yesterday it was working smooth and properly but not today and this feature is needed for my everyday work. Version of Photoshop 2023: V. 24.7Version of Media Encoder 2023: 23.6 (Build 62) Thanks for any help.

Hi! Trying to create proxies for 4K footage from Canon C70, using the method of right-clicking my files in Premiere, choosing Create Proxies, and then Quicktime/Low Res ProRes (I'm on a Mac). Footage is from a 2-camera shoot; all of the files on one camera have proxied just fine except ONE file; all files from the other camera keep failing, with the below error log. I'm using the 2021 Premiere/Media Encoder version, I am resistant to constant updates and also won't be surprised if the answer here is just... to update. still! Any insight helpful! Footage is too big to edit without proxies on my current setup. Here's my error message log copy pasted exactly:- Source File: /Volumes/Saturn 1/230819 ASTEROID BELT/STAGE RIGHT/CanonA003/CONTENTS/CLIPS001/A003C003_230819EJ_CANON.MXF- Output File: /Volumes/Saturn 1/230819 ASTEROID BELT/98_Proxies/A003C003_230819EJ_CANON.mp4- Preset Used: Custom- Video: 4096x2160 (1.0), 23.976 fps, Progressive, Software Encoding, 00:40:13:00-

Issue; Media Encoder maxing CPU utilization even if the app is closed and no renders are happening in premiere proSpecs:OS; Windows 10 Virtual MachineCPU: Intel Xeon Gold 8248R at 3.00GHz24 CoresHave determined that update to 23.6 solves the issue

On Windows 10, Windows 11, Mac OS 13.2 Whenever you select a composition in the file browser in AME it still brings up the window to re-select the composition from the encompassing project. However when you make any selection (correct or incorrect) the window vanishes before you can hit okay it loads the correct composition anyway. Here is the order of events-User opens AME-Selects Ae project from file browser-AME file browser shows enclosed compositions within the project-User selects a composition from the file browser-New window pops up inviting the user to select any composition from inside the Ae project-user clicks on ANY of the options-window disappears before user can click 'okay'-composition originally selected in the AME file browser is loaded to the queue 

Over the last couple of days, Media Encoder has been distorting my After Effects shots on export. So far, either my 4K shots are exporting out cropped in, or in my 2K shots, part of the image is on the wrong side. This has happened both exporting ProRes and H.264, but for whatever reason, this effect doesn't happen when I export DNxHR. It also doesn't happen when I send my After Effects shots through the render queue. When I noticed this issue, I updated to the latest version of Media Encoder, but this has been of no help. Any advice? I've attached a screenshot of the glitch.

When I render any video using encoder (haven't tried direct renders from After Effects) The footage is shifted as seen here Video example 

For the last week or so, whenever I open Media Encoder I get the following error message:"The procedure entry point could not be located in the dynamic link library c:\Program Files\Adobe\Adobe Media Encoder 2023\OCIOWrapper.DLL."I've already tried downloading and installing Microsoft Visual C++ updates, unistalling and reinstalling Media Encoder and it still comes up. The program works fine after I dismiss it, but it's annoying and has never happened before.I'm running the latest updates of Windows 10. Any idea how to fix this?

Everytime I use media encoder it adds a bunch of seconds of black screen to the end of each edit. If i use premier exporter with the same footage it deosn't. Very annoying. Mac book Pro M1 ULTRA23.6.0 premier pro23.6 media encoder

When rendering videos with Adobe Media Encoeder exported from Premiere Pro, fonts I'm using are randomly having some characters swapped to a different font.The text in question is in a MOGRT designed in AE, not sure if having another program in the chain is the issue (although all CC apps marketed as working together so really shouldn't be.)Here is the preview in Premiere Pro:Here is the rendered output:Here is a second go at it, gee getting closer to usable:Why?I have tried:-Using studio drivers and updated (phew, just avoided 20 responses with that)-Uninstall/reinstalling AME-Clearing prefs-Cache directory isn't full, also cleared cache multiple times and no changes-Restarting my computer so so so many timesWhy?

Bonjour, Depuis l'insatllation de media encoder sur mon ordinateur je n'ai jamais réussi à faire de vidéo mp4, l'encodage s'arrête toujoiurs avec un message d'échec en me disant que mes fichiers ont été déplacer ou supprimer OR je ne déplace ou supprime jamais rien. Avezvous des pistes ?  Merci

Since update 23.1 I haven't been able to export any video with the h265 codec. All the video files are unplayable or don't allow the video to be scrubbed through. To elaborate, the files will play but stop playing the moment I try to scrub through or click anywhere on the timeline. I'm using finder's preview feature but even opening the files in Quicktime or VLC have the same problem. Most of these renders are over an hour long, so simply letting the video play to see if the render is successful is not an option. I've tried changing many render settings to see if I could remedy the issue with no success. H264 works just fine. Prores in both 4444 and 422 flavors work fine.  I've tried every update, uninstalling and reinstalling, and IT even upgraded me from an M1 Max Macbook Pro to M2 Max during this time so I had all apps freshly installed with only my personal files being moved over to the new computer. I'm stuck at version 23.0 of the app until this issue is fixed.

help!exporting to a jpeg sequence with sRGB darkens my images.. pretty sure the export color space to either sRGB or Rec709 is a new feature, why is it darkening my output?

i need help,this sh*t app is 3 gb for the hard disk,i need that hard disk space so much,i cant unistall,i tried literally everything,im so angry. When i go to windows applications there is a button for unistall,then adobe opens and i have to log in,THEN THE PAGE WONT LOAD and i cant unistall,i installed many app for unistall adobe media encoder but i just cant,then the adobe online support is literally useless,so the last chance is you guys,pls help me

Hello, I updated Media Encoder (Beta) to v24.0.0.48 (2023-08-26). I am not given the option to open it, only Buy Now or Try. I am logged into account and all other beta versions are accessible. When I click Try, it takes me to an upgrade page to change my plan to All Apps/Services, which I already have. Please advise. Thanks!Bob

I'm experiencing an output audio lock-up in AME when trying to export multiple items in a queue. I'm not fancy so I'm using the built-in presets for Facebook, YouTube, and only one minor custom for a server we use. The problem is, I am able to successfully export per preset, but when I duplicate the original and change the preset per output (3 files) it stays on the preparing audio dialog and eventually locks up. Currently exporting seperately which causes AME to render 1, then move on to the remaining vs. simultaneous. // I'm replicating a workflow I had been using on my Mac. Just moved it to a faster Windows machine.

I thought to leave this for a a week or 3 as updates rolled out but this issue is still prevalent. It's like a ghost entered AME and moved the x and y position of the h264 video completely off. Win 10Latest Adobe4930k cpu780ti

When I export a premiere file to adobe media encoder, I always have a part of the left image at the right edge of the image. I can not see the mistake before in premiere. When I just try to export within premiere the audio export rendering stays minutes long at 0%, Therefore I switched then to media encoder. How can I solve this?