Bug Reports

I was painting the normal and tried to fix some baking errors on my mesh in SP. I tried this method before, and it works pretty well. Then, I noticed that whenever I paint over the mesh, some weird stains appear on the surface, or I call them specks of dirt. How should I fix it?

Hello, I have been trying to export texture in 4k, in my  painter viewport and uvs, everyting seems to be right, but when I export my textures, ecvery one of them has parts that are complety streched mkaing me loose detail in the majority of my model.What am I doing wrong?

My substance painter keeps crashing when i try to paint, add a material, start up the defult MeetMat template, and when i bake. i dont know why this keeps happening and it is really frustrating. I have an AMD RYZEN 5 (5000) series and a AMD RADEON graphics card. I recently downloaded plasticity, could it be crashing because some how the OBJs are rendered differently? please help thanks.

When using a stencil, it paints as if the stencil is offset from where I have it. I have my graphic drivers updated and I have tried different tiling options aswell to no avail. The stencil is a square image and the stencil does work in the 2d viewport but not the 3d viewport. The problem occurs in both perspective and orthographic view. 

Hello. I got the same problem in previous version (think that's it`s happen when I migrated materials or something else). Today I installed latest version and problem is here too. When I try to use default smart masks they are working not correct. Whats happend and how I can fix it?Sometimes I can fix it when update detail texture in setting mask, or update generator - but all settings start be default and it`s not usefull.

I am painting a texture using the default soft brush, not using any other features, and it looks fine. but then when i move to a different part of the mesh to paint, these tiny dots appear on the parts i painted previously. They appear over time, and always when i'm not looking. I cannot make progress on my texture as going to fix the problem in 1 spot makes it appear on another. 

Sometimes while working in the program, I press ctrl s to save, basically everything works fine, but it happens that at this moment it is written from below that the saving is going on, but it does not stop. Interestingly, before this bug happens, I stop loading icons and thumbnails of materials and textures. repeated attempts to save create even more saving processes (this can be seen in the screenshot) that do not end. HELP!

Hello,I try to export a project with different parts and different texture sets ( Output template : PBR Metallic Roughness ).Everything looks good, except for only one of the texture sets, the BaseColor texture gets exported with transparency on the sides. Other parts looks good, but for some reason, it appears like I have some hidden rectangular gradient or mask that doesn't show on the viewport but on export..Please any idea about what could cause that ?  Thanks a lot !! 

  So to keep it simple, I was finished with a model in Blender, and decided to create some textures for it. UV-Unwrapped the whole model, and it's child parts (each with different materials). The Unwrapping worked fine in blender, and so I continued to Substance painter. Baking the mesh maps inside Substance painter revealed the artifacts shown.I have checked for any Overlapping UVs, and even tried unwrapping the UVs while importing the mesh to substance painter.No clue what might be happening, I only have around 20 hours in Substance Painter, and I have indeed checked other related forum posts without much luck. 

I have tried baking with both curvature methods and this happened with another model yesterday too, only thing that fixes it is a restart, it's even kind enough to allow me the option to save my work before I close and reopen it. It's not a crash, it's just some weird visual bug, it's rendering the software completely useless and stopping my workflow in its tracks, I have tried it with the metal edge wear generator, I have tried it with the other edge wears, I have checked my model for ngons, checked the UV maps and made sure the normals are all oriented correctly, I went to delete the cache but there wasn't anything in the cache folder to delete, my paging file is large enough for Substance and I've tried baking with lower/higher resolutions but it happens regardless, I'm a bit lost for things to try now. Version: Substance 3D Painter (9.0.0) My pc specifications (if it helps):Processor: AMD Ryzen 7 5700X 8-Core Processor, 3401 Mhz, 8 Core(s), 16 Logical Processor(s)OS Name:

I cannot download material from the library it shows it's licensed when I go to download, it says"couldn't download the asset" Send to painter also does nothing

I have no pen pressure on Substance painter 2022 steam version. I updated my tablet driver, reinstalled substance painter. nothing works. is this a bug? the verison of substance painter im using is 8.3.1

I signed up for the educational Substance 3D suite, but when I did that, Adobe created a duplicate account with the exact same email and password that I can't log into on my computer. How in the world do I fix this? Can I merge the accounts? Can I log into the other one somehow? I can't find the option to do so. I'm so lost.

i used some materials that i download from substance painter library and they works perfectly but today i was trying to use them again but But this seam came out and i don't know what's wrong with it can any one help me

Everytime I open a project, it gets loaded fine and it's possible to see everything clearly. The moment I interact with anything (adding layers, trying to paint, using smart materials, changing texture set list) every texture disappears leaving behind the empty white/gray square checkboard pattern. I already uninstalled and reinstalled 3d painter once and verified the integrity of the files, I updated all my drivers but the problem persists. I don't think it's a hardware related problem as everything worked perfectly fine in the past.  https://youtu.be/ELdr0eRKDowthis is a recording of my screen

Hi everyone, It seems Substance painter sometimes loads textures and at other times would not dare to do so... also same for saving projects, it worked this morning but I had issues starting that sometimes it would not save anything, despite allowing me to exit without saving and no warning. Here is a capture of what's happening as example : https://gyazo.com/1d779a3ed161094180d1cb136e6ae68f I am under Win10, with a Nvidia and no update has been done or needs to be it seems. Thanks

Hello, I have a problem with the program and it is that when I want to bake the textures, it gives me the error, I tried everything but it gives me the same error

下記のようなエラーが表示されてsbsarファイルを正常に読み込めません。[EngineProcedural] Substance をデコードできませんでした。resource://project0/Icecream/icecreampattern?version=586b319e067ce9c6c7e4a0ec7ce6e39992b59e86.sbsar

hi, i'm having issues with my substance for some reason whenever i paint or fill my model with color a brown looking texture appear and overlapping on my texture, it seems like a visual glitch but i'm not sure. my substance was working fine the other day until this point

What causes these weird rectangular shapes on my glass bottle in Substance Painter? 

If you keep the suffix empty for the lowpoly mesh and only do one for the high mesh as init won`t properly match for the AO and curvature i noticed, it will show intersections from other meshes in the bake on both of those maps. It does however match it for the maps using the common Match by Name property and will show a match in the Matching By Name Log when i rename my lowpoly to have suffixes and i switch it to the following it does work for all maps So i`m suspecting it isn`t properly matching for any map that has an individual setting for name matching if the lowpoly doesn`t have a suffix

I used version 6.2.2 and baking AO map looks goodNow I try version 9.0.0 and baking AO looks very badThere is screen of the settings. I used same in both casesThis is the link where you can find 6.2.2 .spp and new 9.0.0 .spphttps://drive.google.com/drive/folders/1jEnxQ-ExVxhcdz5L2623VXO4GkRt1FyY?usp=sharing

Ich hatte das Problem bisher nie (obwohl es nach etwas Recherche wohl seit Jahren schon besteht) und seit dem Update ist mein Interface so klein, dass ich darin nicht arbeiten kann und seltsamerweise finde ich keinerlei Einstellungsmöglichkeiten zum Display?Obendrauf wurde es auch auf Deutsch installiert obwohl ich meine Installationssprache auf Englisch habe, aber das ist gerade mein geringstes Problem.Mit freundlichen Grüßen,Nick

1. Substance Painter 9.0.0 build 25852. Windows 10 Home3. Set any fill layer to "Warp Projection" and start to use the surface snap featureObserve that within 5-15 vert movements the app will suddenly crash without warning all data lostExample vid: https://youtu.be/C2k7XmHsW7M4. Expectation is to be able to move points around as many times as I want and to eventually save when the shape is in a state I like on the surface.  What happens now is app crash before and real art can even happen.Exmaple vid: https://youtu.be/z8tfzP-8adE?t=2247Wrap projection is still unstable when will you all please update this feature? It was never this unstable before all my graphics drivers and windows updates are current and this sudden crash still happens since 8.0.  I am on 9.0 and it persistsBelow is a short screen grab of steps to reproduce and what happens each and every time I move the vertex points too many times without saving:https://youtu.be/C2k7XmHsW7MI used to be able to carve

App Version: 9.0.0Platform: SteamOS Version: Windows 11Problem occurs when I attempt to launch the software.Program should run with my current computer hardware. Program just doesn't start. I recently purchased the 2023 Steam Edition of Substance Painter and it will not launch when I try to launch it. No error messages appear or anything. It just says it's launching and then stops. I've tried uninstalling and reinstalling it multiple times and even restarting my computer between installs as well as a few other things. Still nothing I've tried has worked. I would love to start texturing my 3D models but I can't do that until I figure out how to fix this issue. Anybody know what the issue is?