Bug Reports

Tried this with Adobe's phone support and got shut down because it was a "how-to" question, not a technical one, and I should look on YouTube or use a program more dedicated to audio. I strongly suspect it's actually a bug in Premiere, but maybe someone can help me understand the problem better. I have 2 audio tracks, which each have their own subsequence in them. The subsequences are the same length. They have the same sequence settings (and are the same Hz). They contain clips from 1 source audio file each, both of which are identical in format and length, and each subsequence contains a complex set of edits. They are aligned on the timeline and perfectly synchronized to each other so that they sound how I want them. If I use Speed/Duration to increase the speed of both clips by the same amount, they remain perfectly synchronized. But if I check the box "Maintain audio pitch", they stop being in sync with each other. I can't understand what could be causing this t

Premiere freezes and randomly crashes with no warning whatsoever. Task Manager cannot end it, Alt+F4 does nothing; the only solution is restarting my PC.I added 1080p 60 fps video to the timeline. Tried sequence fps at 30 and 59.94; no difference. Cleared Media Cache and Auto-Save folder. Attempted to set Renderer to Software Only; cannot change. Updated Premiere; the problem persists.Premiere should have played the video smoothly on the timeline and allowed me to edit without issues.The program froze with no warning, CPU and RAM usage dropped to near 0%, and it could not be closed with any keys or Task Manager. The only solution was restarting the PC.No, only standard Premiere installation; no codec packs or plugins present on the system.CPU: Intel Core i5-12400F 2.5GHz, 12 coresRAM: 16 GB DDR4 3200 MHzGPU: ASUS Radeon TUF RX 6800 16GBSSD: 500GB WD SN570 (system), 2TB external SSD (videos)OS: Windows 11 Pro, latest updates installed

Adobe Premiere Pro 25.4.0.Using Apple Macbook Air M1 8GB Ram. MacOS Tahoe 26.0 Developer Beta 8. Left shuttling works for a bit and then start flickering and being stuck at a previous frame. Should typically skim through audio smooth and quick without lag or stutter.

I have consistently seen a 5-10 second freeze in premiere that is always followed by none of the media in my timeline playing.  The CTI will move and the sound will play, but the video will not move whatsoever.  I have to restart premiere in order for it to be fixed.  Just started in the last couple of weeks. I am running Windows 11 ProAMD Ryzen Threadripper PRO 5955WX 16-Cores (4.00 GHz)128 GB RAMNVIDIA GeForce RTX 3080 Thank You!Jeff 

Issue: My playback starts lagging only when i enable the proxySteps to reproduce:1. Import a video2. Create a proxy on a video3. Drag the video to the timeline4. Press "Toggle Proxies" buttonExpected result: A smooth low resolution playbackActual result: A laggy low resolution playbackAdobe Premiere Pro version: Premiere Pro (25.4)Operating system: Windows 11 Pro, Version 24H2GPU driver version : 32.0.15.8097Video format: MP4Comparative information helps us understand more about when the issue occurs:Does it affect all projects or only some projects?All projectsDoes it affect new projects?YesWhen did the problem begin?I don't really know, recently i decided to learn how to use proxies.

Hi everyone,I’m experiencing a frustrating issue with Premiere Pro version 25.4.0 — there is no audio playback at all, in any project. I had previously encountered this exact problem with earlier version 25 updates, so I rolled back to version 24, where everything worked perfectly.Today I updated again to 25.4.0 hoping the issue would be resolved, but the same problem is back: no audio output whatsoever, even though everything else in the timeline plays fine.What I’ve tried:Audio hardware settings are correctly set (same as in version 24).Cleared cache.Reset preferences.Checked all track mutes, volume levels, and audio meters (no levels showing during playback).Tried both new and existing projects.My system specs:CPU: Intel Core i9-9900K @ 3.60GHzRAM: 32 GBStorage: 954 GB SSD (SPCC), 238 GB SSD (TRM M100), 1.82 TB HDDGPU: NVIDIA GeForce RTX 2060 (6 GB)OS: Windows 64-bit, x64-based processorIs anyone else facing this issue in version 25.4.0? Any ideas on a workaround or fix? It’s odd th

Bonjour,  J'essaie depuis hier 12:30 d'exporter une vidéo (format MP4) depuis Premiere Pro (version 25.4) sur Media Encoder (version 25.4). A l'export, pas de souci, j'arrive à exporter jusqu'au bout sans que cela se coupe. Cependant, une fois que je visionne ma vidéo, j'ai des soucis : les plans de la vidéo se superposent, se sont mis dans le mauvais ordres, et certains de mes plans qui ont de l'audio ne l'ont pas sur la vidéo.  J'ai essayé tout ce qui m'a jusqu'alors été recommandé : vider le cache média, réinitialiser les préférences, changer les paramètres d'export (H.264, H.265, PRORES...) Là, j'avoue que je ne sais plus quoi faire, d'autant plus que l'export dure toujours très longtemps, alors que la vidéo ne dure que 1min16.  Je me suis également dit que c'était peut-être le projet qui était corrompu, mais en essayant de le recréer, l'application est absolument inutilisable, puisqu'elle réagit en retard à chaque interaction.  Je

 Hi, I find that the Auto-transcribe function often is not working at all - the Transcript bin will be blank even after Transcribing the source audio. And then when I go back to the source audio in the Project window and right click, the only option is (Re)Transcribe. I am using Premiere version 25.2.3 on a 2024 Macbook Pro, OS Sequoia 15.4.1.  The clips I need transcribed are Multicams. I open one in the Timeline, then Reveal the audio file in the Project. I right click > Transcribe. I have the Text / Transcript window open, but nothing happens. After a few minutes, I try again, and now when I right click that audio file, the only option is (Re)Transcribe. But the Text window is still blank. If it's funcitoning correctly, when I click Transcribe, the window will open up asking if I want to have Multiple Speakers. But that doesn't happen. This bug is not happening all the time... it's about 30% of the time I try to get my footage transcribed. Wondering if th

Buenas noches llevo 2 semanas que soy incapaz de editar en premiere pro v25.4, al abrir el proyecto me deja reproducirlo pero al poco tiempo deja de reproducir y no hay forma de ver lo que se esta editando, el resto de las opciones si funciona, pero la reproduccion nad, ni dandole a la tecla intro, ni en el panel ni nada, tampoco me deja exportar, se queda pillado al 26%, me estoy retrasando mucho en mis entregas y necesito una solucion, graciasuso un macbook pro 2024 m4 pro.

Hello! I need help, please. My Premiere is slow, freezing a lot at times, and even editing CC is difficult at times. I need guidance to solve this problem. The preview is giving an error; when editing subtitles through the preview panel, the software responds as if I had the timeline panel selected and keeps activating the tools with shortcut keys. In the effect controls panel, I sometimes can't control the position's speed curve as needed; the software doesn't allow it, and I'm unable to animate correctly. Please help me.  

When I'm inputting markers to an audio track I notice a lag where the markers are placed several frames after I've hit the M key.Also when I hit the space bar to stop the curser, it will stop many frames after I've hit the space bar. I'm running a 2020 iMac with Premier 25.2.3. My question is, is this a Mac issue that can be fixed in my mac settings or is it a premiere issue?

Hello! I really need help. I've been trying to export a project. It's just a 15 minute video, although the quality is quite demanding.   I never had any issues like this before even when I export like 50 minute video with the same quality, but right now I've been experiencing "Force Quit Application" from mac, showing really high consumption of RAM. Take note that this is the only remaining application left opened but at the middle of the export it will appear.   I already tried exporting using Adobe Premiere Pro, Encoder, deleted files to increase storage, changed the Encoding Setting from Hardware to Software, Reduced the width and height of output from 2k to 1080p. Idk what to do, I'm out of options.   Macbook Specs: Apple M2 Pro 16 GB Memory  

Idk what happened, I'm pretty sure I've created a topic about this a few days ago but it disappeared from my account and nobody has talked to me about it so I'm remaking it: The bug occurs whenever I interact with/import a mogrt to my premiere pro project and try to edit an already existing text in the timeline, that had a different font than the mogrt I've used. Video showing what happens is attached to the topicWhat should have happened: Like in versions before 25.0, the mogrt font shouldn't interfere with the text fonts/text style I'm on Edition Windows 10 Pro 22H2, have a Ryzen 7 5800X and a RTX 3070 with the latest studio driver installed

I've spent several hours making a video, it's about 50 minutes long and about 55 gigs when done.  I hit the export and it starts its work. However it keeps failing, it fails when trying to export it directly in Premiere pro. or using media encoder.  My last attempt just a few minutes ago, spent 40 minutes exporitng only to fail at 99% and 14 second left, it frezzes. the finished file is a few mb, earlier today in another attempt the file was 20gig. but dosen't run. This is the message I get I have i7 13700k, RTX 5090, and 128 gigs of DDR 5 ram. Never had this problem before. I've restared the PC several times, but no go. 

Idk what happened, I'm pretty sure I've created a topic about this a few days ago but it disappeared from my account and nobody has talked to me about it so I'm remaking it: The bug occurs whenever I interact with/import a mogrt to my premiere pro project and try to edit an already existing text in the timeline, that had a different font than the mogrt I've used. Video showing what happens: https://www.youtube.com/watch?v=8LZ6RLXAcHEWhat should have happened: Like in versions before 25.0, the mogrt font shouldn't interfere with the text fonts/text style I'm on Edition Windows 10 Pro 22H2, have a Ryzen 7 5800X and a RTX 3070 with the latest studio driver installed

esta acontecendo um problema que quando eu vou exportar o video, tarva em 50% por exemplo, e fica nessa tela de 50% pra sempre, não da nenhum erro, so trava e fica assim, e quando fecho o programa, ele continua funcionando em segundo plano como se estivesse aberto normalmente

I'm getting this error in in the events panel adobe premiere pro, but no other information is available.  "undoStackIindex is not a function" 

Bonjour,Je fais régulièrement des sous-titres en français pour mes vidéos en anglais.Malheureusement il n'est pas rare que les sous-titres français ne soient pas complets, comme le montre la photo ci-dessous. J'ai redémarré premiere, j'ai supprimé et refait les sous-titres, mais rien ne fonctionne. Comment puis-je résoudre ce problème?Merci pour votre aide 

When working in a Production, if I maximize a project panel and double-click a sequence in list view, the sequence does open in the Timeline as expected — but as Premiere minimizes the project panel, it opens whatever project file is sitting underneath the cursor in the Production panel. This unintended double-action has been present for at least a year. Steps to Reproduce:Open a Production in Premiere Pro that has several projects within it.Maximize a project panel so it fills the workspace.Ensure the project panel is in List View.Double-click on a sequence to open it. Expected Result:The project panel should minimize.The selected sequence should open in the Timeline panelNo other project should open.Actual Result:The sequence opens in the Timeline (expected).The project panel minimizes (expected).But the project file located under the cursor in the Production panel also opens erroneously (not expected).System Info:Premiere Pro: 25.3.0 (Build 84)macOS: Sequoia 15.6 (24G

In Adobe Premiere Pro (version [your version]), project panel thumbnails for clips with proxies appear black by default, although the proxy connections remain intact. When hovering the mouse over the clips, the thumbnails temporarily appear. This issue occurs after renaming proxy files using a bulk renaming tool. Clearing the media cache, switching renderer settings, or importing the project into a new project does not resolve the issue. Playback, rendering, and export are unaffected; the problem is limited to project panel thumbnail display. It seems related to GPU acceleration or cache handling. A screenshot or a small sample project can be provided to reproduce the issue. Immediate attention is appreciated, as this affects workflow visibility for projects using proxies.

Tengo este problema, Adobe no reconoce mi tarjeta gráfica (antes si lo hacia).Este problema surgió con las últimas actualizaciones.PC: AMD Ryzen 7 3800X 8-Core Processor 3.89 GHzPlaca de video: Radeon RX 580 Series. No puedo usar aceleración GPU en Premiere, unicamente "Software de Mercure Playback Engine" y editar un video se volvió lentisimio, sumado a que hay muchos efectos que quedaron inutiles.      

Hi! I have tried to edit a video for 3 days now, and the app always gets stuck after few minutes and has to force quit. 

As you can see, the text in every field where you can write something is cut off. This makes it very annoying as sometimes I can not read what is written. Is there a fix to this? 

I use the remix tool frequently, and often have to manually edit the song after to ajust the ending or get to an exact run time. Everytime I do one of these edits, it works great, until I closed and reopen the project. Then the track gets all messed up.  It gives me a new remix set to the in and out of the track. All my edits that used to be someplace in the middle of the song, re-set to the beginng of the song. This forces me to redo the edit again. Why does it re-do the remix everytime? Is there a way to get it to commit or lock in the edits? Obvously, I can export the edit to a AIFF, which is what I do, but it certainly is a extra step for something that's supposted to make my life easier.  Using Version 25.2.3, on Mac Studio

Alguém consegue me explicar o que pode estar acontecendo para aparecer este erro?É um colega que estou ajudando ele, então não consegui ter muitas informações, mas sei que ele não utiliza muitos plugins, mas utiliza uma animação em After importando arquivos mogrts.