Bug Reports

I want to make a sphere of my art but when I add in the second screenshot Adobe aero just loads and does nothingMy system is macOS Ventura 13.2.1

I am hoping it may just be me not knowing how to to a simple task that you regularly are able to do across ALL other Adobe applications:1. being able to keep multiple Aero project files at the same time,2. be able to copy/paste assets from one project to another. How can it be that each time I try to load/import an additional .real file, it completely blanks out what I was working on, and replaces it with the newly uploaded file. Please help me out, hopefuly there is a way to do this simple copy/paste action you normally do on ANY application in the universe. Thanks for any help.All the best,Max

Hi we are a school and have been trying to use Aero, however all the menu items are Greyed out. All I have access to is Exit, Preferences and the Entire Help Menu. I originally installed the Beta from the could, but have unistalled this and also tried installing from the Creative Cloud App, but the Menus are still the same. Any Ideas?

When I log into my account on any device it says that it's loading documents but then doesn't load anything and I can't get that message of the screen and use the app. I think that this is a bug because i've tried it on all my devices and none of them work.

I only made small edits and at first I kept getting an error about there not being enough working memory. The files are smaller, the thumbnail looks promising but instead of seeing my AR 3D model I only see a digital grey box on the ground. I've tried exporting from Adobe Dimension to Aero in multiple ways and still was only able to get it to work once on both my iPhone and iPad, but now... not anymore... very confusing what the correct workflow or order of operations is... Version 2 (Not working): https://adobeaero.app.link/twIPfbfazAbVersion 1: https://adobeaero.app.link/xM6JanajsAb oddly the file that doesn't having a working thumbnail is kindof working?  

Hello.Please, correct me if I'm mistaken.I have tried various services like Overlyapp and Arivive.Now, I have also tried Aero because I have a subscription and thought, why not? In my case, I have an image that I use as an anchor, with animated layers on top. The animation is created using After Effects or Cinema 4D. On my end as a developer, I upload and combine all the elements together and then publish it. Everything seems fine from my perspective. But this is how the user experiences it:1 The user needs to scan a QR code, even if they already have the Aero app installed.2 Once they scan the code, they need to open the specific project.3 Next, they have to download all the video assets that I used. It's worth noting that Adobe only supports GIF format for these assets, which tends to have a large file size.4 Finally, the user can use their camera for object recognition. Is my understanding correct?

Dear all would love your help. I have been runing aero without problem earlier. Now I have this empty working space without options to see / manipulate elements.  How to fix this please ? Did this happened to others ?  thx a million  

Hello,  I'm an Aero beginnner, just downloaded to play with the Geospatial creator on my PC. I've tried loading a point cloud of a tree thats in GLB and GLTF formats. I'm getting the error "ignoringprimitive is not triangle based" over and over again. Does this mean Aero does not work with point clouds?  I read in another post that I need to decompress it. Wondering if anyone's come across this issue.  Thanks

Despite this, I applied changes with a link in a qr code or link. I cannot see my revised version when I've done revision in my scene. Am I doing something wrong or is this a technical bug?  

What is that strange black rectangle that sometimes shows up in previews?

1. Aero Version 0.18.42. Monterey 12.6.63. Try to open any assed4. Expected result: Opens Asset | Actual result: Aero Crashes I work at a college in a domain environment.  I have the latest version of Aero installed in a lab on campus.  Aero opens fine, however, when the students open an asset it immediately crashes. This is happening on around 30 different machines in a lab every single time any asset is opened.  It does output a log, which is attached to this post, but it is a lot of lines and I can't make heads nor tails out of it.  I reached out to Adobe support and they were pretty much worthless.  

Has anyone encountered difficulties when importing FBX files into the Adobe Aero mobile app? Specifically, I am experiencing issues where the animations do not play and the colors are missing. If anyone has found a solution to this problem, please share your insights.iPhone Pro 13 iOS Version 16.3Adobe Aero AppVersion 2.21.2 (60)See screenshot below:  

Hello, the video on iphone 13 pro is very stretched (886 x 1920) and does not use stabilization.

I've got the 1TB hosting offer with 90%+ available the glb shows in other 3D mobile viewing appsexisting aero .real files show with their glb but no new glb can be added  of course usdz fbx obj are never showing this seems to happen every month or sothe glb that I first realized this is an issue with is only 20MB and I've found aero can handle 100MBmy phone has 15GB available so not a local storage problem - the GLB is on iCloud anyway 

Adobe Aero on my iPhone 11 won't open my file with custom character imported? (synced from Desktop creative cloud). It loads to 100% but doesn't open in AR view (video attached).

I create a nev project and try to import a glTF/GLB file, progress goes to 100%, but file opens empty.It opens an old project with the same file normally though.It also loads CPU heavily even with an empty scene, like 30% on my notebook.

Hello, I would like to try augmented reality, but it is impossible to download the Aero app on my Android (V.13)I’m French, I don’t know if it plays a roleCan you enlighten me on what’s going on?Thank you very much

On iPhone 12 Pro Max aero app - downloaded glTF file and saved as .glb ... when pressing "+" (whether from on phone or iCloud) files show but as disabled (not clickable or importable). So no .glb can be imported to a new scene or a current scene. Do I need to uninstall app and reinstall? Any other fix?

I made a test project on my laptop with Adobe Aero. The size is 1,73MB and when I try to share it, there is a massage that says it can't create a link. "Unable to create a link. Something went wrong and we couldn't generate your link." Am I doing something wrong? 

Do I have the right system requirements? I created the geosptial experience on mac, and then used my ipad Air (4th generation) to scan QR code, and it properly prompted me to turn on location on my ipad , which I did. But then it still said unknown location (see screenshots labeled "Dino") and it wouldn't load the geospatial experience on the ipad that I am using.In the unknown location detected, I saw animation to wave my device around, and I tried that. But didn't solve problem. I even took few steps forward and re-scanned. It gave the same unknown location prompt. 

Is it possible to fix that during recording or making photo reality is out of focus. I tryed both: iPad and iPhone. Earlier version Aero didn't have this problem. It is important for making documentation and when AR interacts with reality to have bot elements in focus.

Hi - I'm experimenting with Aero and its working well but I've come across an issue when starting to use triggers and actions. Essentially I cannot find a way to delete or remove an action or trigger once created. I have attached two images: One is from an Adobe tutorial video and this clearly shows a bin icon. The other screenshot is of my interface using Aero but there is no bin icon or correspoding text box.   I have tried highlighting different areas but I cannot get it to appear.  I am using a Macbook Pro (OS 12.5) and using the latest Aero version: 0.18.4 (#241). I have checked with a colleague using a PC and she has exactly the same problem. Any suggestions would be really helpful as I'm not sure how I can use triggers and actions without this facility. Appreciate it's a Beta release so this may not be fixable. ThanksTim

hello i have seen that there has been an ubdate on aero, unfortunately this ubdate had destroyed all of my art work on this appplication. Is there anything i can do?

Since the last update, augmented reality disappears if the anchor image is no longer in view of the camera. This bug already existed if the application was not downloaded. It is now systematic. Depuis la dernière mise à jour, la réalité augmenté disparaît si l'image d'ancrage n'est plus dans le champ de la caméra. Ce bug existait déjà si l'application n'était pas téléchargée. Il est désormais systématique. 

Hello, I am trying to run Adobe Aero for Mac OS version 12.5.1 I keep getting a white screen and then the program shuts down, saying there is a technical error so it couldn't open the application. I just downloaded it about an hour ago trying to run it to create Google Maps (AR) links.