Bug Reports

Adobe Aero won't generate links/QR codes on my Mac, iPad or iPhone. I'm able to generate links in other Adobe programs, so hoping there's a fix for Aero. Version of App: 0.23.4Platform/OS: macOS Ventura 13.6 and iPadOS Version 17.0.3 

I have been working on a project I was eager to share to find out my recipients can not open the experience. I found another post on this topic, and it seems like there is no resolution yet (the original post was from January 2023). Basically, every link I generate (within the desktop app or the phone app) takes the user to a dead end (see image). The folks testing the experience are on the latest iOS and the newest devices.I have tried everything that comes to mind, but no luck. This is really a biggie as it makes the tool completely unusable. Is anyone experiencing the same? Thanks 

Hello, lorsque je lance Aero sur le Mac il affiche un écran et se plante... Impossible de l'utiliser.MacOs Monterey V12.6.9 sur iMac (Retina 4K, 21.5-inch, 2017).Quelqu'un aurait-il la solution ?  

When I add a file into the animation set to drive the animation of my model, it does animate but the animation is wrong. Context:I have an animation which was originally created in Cinema 4D and exported as a .fbx with the animation embedded. This file plays correctly when brought into Aero. However, I am using Substance Painter to texture the model. Painter removes the animation so I have exported from Painter with the textures embedded as a .gltf file. This file looks great in Aero but like I said, the animation has been removed. I then used the Animation Set file option to load the original .fbx file. This does bring back the animation but it does not work correctly. It looks good but the some pieces of the model are being animated incorrectly. I am using the latest version of Aero on an M2 Mac with Ventura OS. Any help would be greatly appreciated. Thanks,Gareth.

Visualización of any model, doesn't works.. Models are shown like merged on tiny lines totally decompress and broken.  The App itself, opens and works, but after any 3d model visualization charging / preparing ( I tried with several 3d models) you can't see or enjoy anything properly embedded or placed on the environment.. All 3d scenes I've tested appeared as broken models totally merged into tiny lines. When a update to fix that in android based cellphones?  

Hello, I think I may have found a bug when requestiong products. I recently got a case where an employee requests "Aero1". We have no knowledge about Aero, and I couldnt find anything on Google etc. Thats why  I am asking here. This is how it shows in the Adobe Admin Console, is this a bug, has anyone encountered this with any other apps? 

Hi!When i use an fbx 3d model, it doesnt cast shadow over the floor, i saw it works (some times) with GLB, but ir did not cast shadow over the image target. At the momento Spark Studio, which is free, is a better solution for AR. Would be great to have particles, multi image targets, materials, textutes and light control as Spark.About some other topics, would be nice to be able to loop a sequence of animations, not only them individually.Geospacial sometimes works, some times not. I had a test at a park and it took a long time preparing, after that it would stay forever on the pan around screen, not working the AR. Sometimes it works perfectly and othertimes the objects keep moving with the camera.Would be nice be able to save the project, not export, as there is an option to open project.For last i had someone test an AR experience on iPhone and he had to download the Aero Player.Adobe Aero Geospatial Pre-release Guide (V0.5) say "Viewers do not need to log in to the Aero app OR

The tap trigger only seems to work on some parts of an image means you have to click multiple times to try and get the tap trigger to work

Hi keep getting issue with Aero crashing on start up, crash file belowApp Verion 0.18.2Platform Windows 10 22H2 Crash file<?xml version="1.0"?><!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd"><crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Aero" applicationVersion="0.18.2" build="242" source="Windows-Client" crashType="n/a"><time year="2023" month="10" day="4" hour="12" minute="34" second="3" timeoffset="0" timezone="GMT Summer Time"/><user guid="8b8fceb6-cfc3-4cdd-907f-def6363b46d6"/><system platform="Windows 10 Education" osversion="10.0" osbuild="19044" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16272" machine="Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="3292 MHz" processorArchitecture="9"/><gpu><gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="1024 MB" ca

i need help. i can't create link it shows in pic anyone can solve this problem.

Everytime I put my aero app into preview mode, the app glitches and crashes. I have only had this issue for the past week when I changed some of my assets, but the file size of these assets are rather small, and the larger ones have worked in the past. My phone is an iPhone 13 and I've owned it less than a year, so I don't think it's a phone issue causing this. 

Can't import ~100MB GLTF model: https://disk.yandex.ru/d/r2jKhO1UziUadwAdobe Aero just says nothing when I try.It trys to import FBX for some time but fails eventually.

I created a proejct on Aero Desktop, and trying to play the video on my Ipad Pro. It won't work. Like the whole experience is frozen upon anchoring. And none of the other features work either! The design doesn't play when I preview it on desktop either. Is there a limit to what aero can play? The file is about 130MB.  Need help pleasee!! Need to finsh this project very very soon!!! Thanks!

I'm getting consistent crashes in the Adobe Aero Desktop app when I try to import an FBX file. No error message is provided.The crash does not occur with any FBX, though. I've attached an example FBX file that does cause the crash on import, it should be helpful for debugging.It's worth mentioning that the FBX file provided contains multiple animated meshes, all sharing the same skeleton and the same root animation layer.

I created 2 different prodjcts using different assets and Geo-located them in 2 different zip codes… Shared the links and neither projects ever finish the "loading" part.  When I load these as a local project from Aero app itself, it loads fine.How do we report this as a bug? iOS 17, iPhone 14 Pro Max, and iphone 12 Pro.Authored on macOS 13.5.2 with Aero Beta 0.23.4 (#127) (SHA1 = 7a095ca)

Hi,  Does anybody else have this problem too? I can drag a USDZ file into my desktop version of AERO.But if I want to replace an asset, it won't let me select a USDZ file. Is this a bug, or is there a reason why this doesn't work? My workflow now is:Create 3d file -> export USDZ -> import to Adobe Dimensions -> export to GLB -> import to Aero would like it to be:Create 3d file -> export USDZ -> import to Aero

 From inside the top floor of the building nearest to the cube, the iPad Pro 5th and S23 Ultra says unable to find location. Should be a way to use GPS too for good triangulation?

Adobe Aero is crashing when trying to import PNG sequence files. This isn't 100% of files, probably 80% and no real way to indicate why one works and another does not. If it matters the original sequence files were generated in after effects and exported via media encoder. Using Adobe Aero 0.23.4 with Windows 10.

Your Adobe Aero stuck on Loading your DocumentsPresentation is tomorrow so I need to get it workPlease Please fix this bug

Hi I have a pretty comlex file arounf 100 mb and I cannot share it with any one because there is some sort of mistake. Please help!

Hi, I was today working on a few experiences that I have been developing for a few weeks. Until today I have had no problems, but now I am both unable to create new links to experiences and to update existing ones. I am working with an educational account, but tried shifting the files to a personal account and have tried using a different device and it still is giving me the same error messages. this is an urgent issue so would appreciate any help!!

I want to ask if adobe has given up this software long ago?After I export the action in mixamowhat to putnothing

The output file is fbxDoes anyone have the same problem?or know what happenedThanks

Just started a new attempt and can now generate a QR code again that works! Thanks to the Adobe team! Next time please inform the Aero community if you have problems with your server!

I can't generate links! I thought it was my internet connection but I've restarted everything and I'm still not able 😞