Captivate

Hi,After publishing a video demo (Captivate 2019), the audio is extremely quiet for the first 2 or so minutes.  These are training videos and it is not a good end user experience.  Has anyone encountered this before and is able to provide a solution?  Many thanks in advance. 

Hi, I have published a demo video (done this many times before) in Captivate 2019.  However, when reviewing the published video (it is for training purposes), in sections, I can hear the trainers voice twice, talking over herself.  I cleared the background audio after I recorded the training.  I've subsequently gone back to the recording and checked and cleared the background audio (there was nothing there) and republished.  I can still hear the "voice over" in the background, despite all of this.  Can someone please provide me with advice on how to remove the doubled up audio / voices.  I need to get this training video out to users asap.  Many thanks.

Is it possible to use software simulations as random questions for an assessment?I would like my participants to complete software simulations rather than answer questions for an assessment. I need to have 10 pools with 5-10 questions in each pool. Between 1-5 questions to be used randomly for each pool in the assessment.

Hello, I am trying to record a video of my screen to create some content on how to use new software however I have come across a strange issue. No matter what I select to show in the demo (select window, application, set custom screen size), once the video is complete all I can see on the recording is the wallpaper of my computer. I can see the video of me in the corner and my curser moving around the screen but the window I'm working on is gone! When I am recording the video everything looks perfect and is definitely within the red box. I am using a Macbook if this is helpful. Can anyone offer any advice?

Hi there, I have published my SCORM 1.2 file and it is working well! The only exception is that when plugged into an LMS, the beginning screen's large play button does not actually begin the project. The play button in the lower left of the skin and player controls DOES work; the large one does not. Is this a browser issue? Is there anything I can do to fix it?

Hi ThereThis is probably a long shot, but looking to see if anyone has had any expereience with this in the past.We are looking to create a SCORM elearning module, which has some 360 video sections to it, but wanting to have it run like a Driving Test Hazard identification.  So as the video plays and the user is looking around, we can have the hot spots appear and disapear using the timeline.I can have the hot spots appear at the correct time, but they just remain there for the rest of the video, which is not ideal for the type of video we will be using.   It is more of a fly through than a stationary clip.Another thing we would like to try and disable is the Hotspots pausing the slide.  Is there a way to have it so the video keeps playing even if the hotspot has not been pressed.   A pause in the video would make it obvious that we have placed a hazzard in that location.I know this is easy enough to do with the timeline, and various actions in a normal sl

I have created 10 pools of 10 questions each. I need to create a test of 20 questions using these pools. I have created "Random Question" slides, but how do I limit each test to take a specific number of questions from each pool?Example: (each pool has 10 questions)Pool 1 = 5 questionsPool 2 = 5 questionsPool 3 = 2 questionsPool 4 = 2 questionsPool 5 = 1 questionPool 6 = 1 questionPool 7 = 1 questionPool 8 = 1 questionPool 9 = 1 questionPool 10 = 1 question

Hi, I'm trying to create a Text Entry Box that will 'refresh' on user submitting (hitting enter) for the duration of a video, but retaining the first entry variable,on a 2nd slide. ie user is to note timecode and type short comment, the users multiple inputs from the 1x TEB are to be stored on another slide. The possible number of comments are completely of users choice.  Would also like the comments to be assessed to potentially a 3-5sec window.ie if TEB entry started within 5secs of something happening onscreen. I have noted on other posts this is possible by having objects appear 'off-stage' and using 'if' statements. Any help would be appreciated. Thanks in adv - Tracy.

Hi, I am getting this message on the screen. In the help I am finding some tools for this error solving.  I am changing adobeCaptivate.ini file adding Use32BitJVMForPublish = 1. The problem is not resolved. In the next step is mentionned : Invalid characters are present in text fields such as Project Information, Email, Description, Name, and Slide Name in your project. What characters should i look for as not allowed? Can you advice? I have more own courses. Some of them are with this error, some of them are working without problem. Thanks 

Hey, i am tryring to add an external Javascript library in Captivate (https://underscorejs.org/). I want to call functions from this Library in the Captivate JavaScript Window but I can reach the functions. I added the library like this:var lJSFiles = [ @JSFILES_ARRAY , 'assets/Underscorejs.js' ];

Is there any way to make a drag and drop interaction in Captivate 7 that does not require the use of the Submit button? I would just like to advance to the next slide once the learners drags the object into the correct position. This is part of a computer demonstration in which dragging and dropping is part of the way the system works. In the audio we ask the learner to click in on a certain object and drag it to a certain area. Or, can I change when the Submit button appears – for instance can I have it appear after several seconds have gone by? Right now it just sits there for the entire slide and there seems to be no way to modify it.

Hello, When I go to File>Record New>Software Simulation I get the following error. I can't find where the Display Settings are to follow these instructions. Can someone help by telling me where the settings are and/or how to fix this issue? Error: Capture is disallowed since mismatching displays were detected. Please make sure all displays have uniform scaling ['Display Settings'>'Display'>'Change the size of text, apps, and other items:']  

Hello All, A SME was unable to complete a SCORM 2004 3rd Ed file, so I first replicated the issue in the LMS (Adobe Learning Manager). Next I went into Captivate and looked at the slide where he discovered the problem. The slide itself does not have anything unexpected in its objects, actions, etc. that would cause the issue, which is simply that when all of the 4 buttons with answers in them are not executing the "Jump To Slide" action they're all assigned (navigating to 4 different slides for particular-mistake-specific remediation). I removed all pauses from buttons, and rearranged slide orders to utilize the "Go To Next Slide" action instead of "Jump To Slide," even though neither should matter in theory. FINALLY, after a dozen guesses (and previews of the project) at different things it could be, I clicked the button with the correct answer in it (which is triggering all objects not be able to be clicked any more) and sat in frustration for about 30 seconds racking my br

I created a survey and have about six survey question slides set up.  I need help setting up an action where depending on answer that is given it goes to a specific survey question #. for example question #1 is a yes/no answer.  What setup do I need to do exactly where if someone selects "yes" in question #1 it goes to question #2.    If someone selects "no" it will then go to question #3 instead.

Hi everyone,do you know how to enable mouse scroll wheel to scroll the scrollbar in TOC? It doesn't work under default circumstances.Thanks again,Adam

I have two old licenses for Captivate. Version 1 and version 3. I only need these versions as I don't use it often enough to warrant a subscription. These did the trick fine when I was using it. Where can I download these older versions?

Upon trying to open any CPTX file I was able to open with no issues, I can no longer open any files. Prior to uninstalling and reinstalling the Captivate, I was not able to open a blank project - I can now open a blank project.  Please see error below that I have already seen as I know it is not helpful given this has been brought up in prior posts and is displayed for many different issues. I have plenty of space on my computer, I save files to my computer that are also loaded and pulled down from a server. I also save files to and from SharePoint. All of what I do has never been an issue prior to today.  I have cleared my cache folder/files, I was on version 11.5.5 and ran the update. Since this update, I am still having the same issues and unable to open or work with any CPTX files.  Any help would be appreciated. I have been on hold for an hour on the corporate support line. I will say, I have typically gotten through relatively quickly in the past and

Hi! Something weird started to happen with my source files, despite not changing anything in them or Captivate. We are using Myriad Pro family font installed locally in Windows. Adobe CC fonts are disabled. Never had any display issues. Now all of the sudden there's a pop-up "This project will now link to your Adobe Fonts account" when publishing and text captions containing variables get reset to some default (times new roman?) font. In the editor, everything looks fine. Regular Myriad Pro text also looks fine. Some examples: correct formatting before:now title and page numbering font is reset: correct quiz page number box:now I can't even do anything about that line break: correct quiz results:quiz results now (only the numbers and congratulations parts got reset): Also:Preview from this slide--displays all fonts correctlyPreview HTML in browser--now displays incorrect fonts To me it looks like some kind of a bug, because a few projects with the same fon

I am creating a scenario based module for work that has a little helper guide in the top left-corner of the screen. If you click on the guide image, helpful text is shown along with an 'X' to close out the text. Easily enough, you click the X and that hides the helpful text +  close button. I have been using Shared Actions; the entire thing is incredibly simple.THE PROBLEM:When testing the module, anytime I return to the screen with the helper icon, one of the states of text will be visible on screen. If I click the helper icon, the text "shows" along with the X to close. When I close it, it all hides like it is supposed to.I don't know how to  fix this so the text does NOT appear when returning to the page. The shared actions are reading correctly, so I'm not sure what is happening here. 😞Does anyone have any insight? Has this happened to you before? How did you fix it?

Hello, I've created a simulation manually and published it in HTML. The mouse click effect is working in HTML. I can hear the click sound but no ripple effect when published in HTML. 

Does anyone know how to make the mouse click quieter? I like having it, but it's over powering the narration. Thanks again for any insight!

Interactive video was created using Adobe Captivate 2019 and published as HTML5.If you hover the mouse pointer over the playback bar of the published interactive video, you will see something like a slide number, as shown in the image.How can I prevent this slide number thingy from being displayed?Perhaps it is possible by editing the js file, but I am not familiar with JavaScript, so I didn't know.This text is using a translator and may be a difficult question to understand, but I would appreciate an answer.Translated with www.DeepL.com/Translator (free version)

I'm relatively new to working with captivate and am trying to import a .wav file into a slide. According to a book on Captivate from Icon logic - it says that captivate supports mp3 files and wav files. It also says that that when imported, WAV files are converted to mp3 format. When I try to import a wav file I get a message that says "unable to decode and import the selected sav/mp3 file". Does anyone know how to address this? thanks!

I am working on a project for a client where we are creating a file in Indesign, then converted to a PDF. The client wants to host the PDF in their LMS - cornerstone. We want to log completion athrough a 'finnish' button, and I believe can do so by converting to a SCORM file. Has anyone got any experience of converting an adobe file to a SCORM file. 

It was working before, but I have no clue which settings I´ve changed for this behavior. Quiz and sending to LMS is enabled (SCORM 2004 V4)The course is asking for some VariablesBut NOT suspend_data and location.So the user is unable to re-open the course on the last visited slide.I cannot enable self-defined learning in the TOC, because I do not want the ugly popup "...do you want to continue".Does anyone has an idea? I am completely lost. Because it was working before. But not now.Thanks for your appreciated help.