Download & Install

I see this issue a few times in the community and none of the answers seem to work for macs.At every restart of the system my creative cloud demands to be fixed, and this is happening to all four of us in the graphic department.   We don't understand how to fix this issue,  does anybody know how to fix this, and please do not point to another post that seesm to have the answer, they don't work or they are talking about PCs and not Macs. Thanks,Andre 

Hi, I am trying to update CS5 Master Collection. It downloads the update for all the applications but then once it reaches 100% it says failed. The error I get is "There was an error downloading this update. Please quit and try again later." I'm not sure what is wrong with the update, as it has updated in the passed. I have tried the steps in previous posts, but nothing seems to be working. Anyone able to help with this please?

Hi,   I need exe file of adobe web premium CS5. Anyone can help.

Я хочу скасувати безкоштовну підписку на 7 днів, як мені це зробити 

I updated my PC to Windows 11 and need to re-install Production Premium CS6. I logged into my Adobe account from which I downloaded it and from which I purchased it. My serial is clearly shown in my Adobe account together with an option to download it again and with my original purchase invoice.My installation failed as my serial number has been blocked by Adobe. Support chat have been of no help whatsoever, suggesting that the serial number could be fake, then that the license has expired, then that it's been cancelled, then that I should subscribe to start paying a second time for the software I've already purchased outright.Their final advice was to post here. Can anyone please assist?

Greetings to everyone, I have encountered error 106. Reinstalling does not help, and I cannot install and update applications. Try again, it doesn't work either

My computer had a virus and I reset it.  I have everything else working fine but the installer for adobe will not download.  It continues to say it encountered an error and will not finish.  Can someone assist me please? 

Hallo, ich versuche meine vor längerer Zeit erworbene Version vom Adobe Creative Suite 5 - Design Premium auf meinem Mac mit macOS Big Sur 11.6.5 zu installieren. Ich habe auch bereits die digitale Version über meine registrierte Produkte heruntergeladen. Bei der Installation kommt die Fehlermeldung: "Install" muss aktualisiert werdenDer Entwickler muss diese App aktualisieren, damit sie mit dieser Version von macOS funktioniert. Weitere Informationen erhältst du beim Entwickler. Bei Klick auf weitere Informationen gelange ich auf folgende Website: https://support.apple.com/de-de/HT208436 Hier ist die Rede von einem Kompatibilitätsproblem von 32-Bit-Apps unter macOS ab Version 10.13 die wohl nur noch unter 64-Bit laufen. Hier wurden ab 2018 anscheinend alle Entwickler geraten, ihre Software von 32-Bit auf 64-Bit umzustellen. Uns exakt diese Variante benötige ich nun von Adobe. Gibt es eine Art Migrations-Update von Adobe um eine 64bit fähige Variante

Hello! I have problem with my adobe abo. I have pay every month and now i cant acess to my Photography Plan. Where is the problem?

Every time I go to creative cloud and install I get error code 50 and I've tried everything on the help website and I tried deleting program files but I can't delete the Util folder but I'm the admin and I can't edit the owner AND i tried creating a new account and installing it there but I still have the same error! Please help

Hi, my issue is that I want to activate my old software CS3 extended but that doesn't work. I understand the software is old and the activation server is down. There is no running Adobe service existing anymore. So far so nice and acceptable. But that's not important for me. Why? The installation runs well and the software is running without problems during the 30 days testing period so I can expect or take the risk to try out that / what (it) will happen in the same way after the 30 days. -> as I bought this software nobody can forbid me to use it on my own risk (without Adobe service) as long as I want. If you drive a 15 years old car no automaker will collect your key and say, you either have to walk now or buy a new one. So, I would be happy if anybody has a tip how to activate the software offline (wo the not existing activation server) before I start writing books of correspondence with Adobe about who is the owner of what ... Thanks a lot for your experience. Cheers, Christia

I bought a 1 year prepaid membership just now and wanted to install creative cloud on two different laptops.  How do I do that?

Hi All, Need urgent help. I installed InDesign & Creative Cloud Desktop App on my Windows 10 (2020 version), but unable to open any file and getting following error. I have uninstalled, reinstalled, ran CC Cleaner Tool, but nothing worked out. Can anyone please help ?   

I'm finding that the CC desktop app isn't recofnising the fact that I have InDesign, Illustrator etc installed ever since I renamed my MacOS user account / home directory. There are a handful of apps that are recofnised as installed, e.g. Acrobat and Premiere etc, but most just have the 'install' button next to them. I've tried the solution listed on here (numerous times) but it hasn't made any difference unfortunately:https://helpx.adobe.com/uk/creative-cloud/kb/apps-panel-reflect-creative-cloud.html 

привет! у меня была подписка, я ее отменила. сейчас хочу восстановить, прошло 4 месяца. я могу ее восстановить? не пойму, куда надо зайти.. я из РФ

My Payment Information

Hi,In our organisation IE is blocked at the firewall from accessing the internet, this is causing a problem with our Adobe products not being able to sign in as they use IE.Can anyone advise whether there is a way to make Adobe use Edge or a chromium browser for its sign-in process?

I am using Windows 10 21H2. I run Set-up.exe to reinstall Adobe Premiere Elements (APE) 2020. I get this message (no quotation feature available in this posting window):Update requiredYour browser or operating system is no longer supported. You may need to install the latest updates to your operating system. Learn moreI have installed the latest updates to my operating system.When I click "Learn more" in that message, Internet Explorer opens. Internet Explorer! Remarkable.The webpage that opens in IE tells me that, "Starting August 2020, only Internet Explorer version 11 and later are supported for signing in." The Settings (gear) icon in IE > About Internet Explorer does not say what version it is; it only tells me about my version of Windows.The webpage says, "If you see a warning even after you've updated the browser or operating system, ensure that you're running the latest versions of your Adobe software." It provides a link that allows me to download APE 2021 or 2022 "and then

I recived an email saying that my plan was changing to Creative Cloud Express. I use Photoshop a lot as I work with a lot of layering and many of the tools in Photoshop CC 2022. It says my plan is moving to Creative Cloud Express. What is that? And can I still create with various layers, masking, and other tools? 

I purchased adobe acrobat but every time I try to open it I get a message saying trial has expired.Acrobate downloaded successfully.  no problem there.  but it won't open.  only gives me the error message that trial has expired and do I want to buy it.  i already bought it so...  i'm stuck.  I have tried shutting everything down and starting again (twice) still the same error.  tried re-downloading. no help.  any ideas?

CC Update App,lists both the old CC and new (2017) versions for many of the apps.  This is annoying because I keep getting notified of updates (to the old apps) that I do not need.  Running the latest version of Windows 10 Creator.  As an example, Photoshop CC and Photoshop CC (2017) are both showing but I only have 2017 installed.

I had a free Creative Cloud from my university and now that I graduated I bought my own access. But now unfortunately i can neither log in nor log out of my cloud to be able to use my InDesign, Photoshop etc. again even though the payment was accepted! When I open my Creative Cloud om my Mac it tells me that I'm not logged in anymore but there is no button or way to put in my password or login feature. Do I have to delete all of my installations and start downloading everything again?Thank you for the help! 

Hello community! I uninstalled my photoshop to clean my mac and now when I try to reinstall it, it shows that the installation failed. What is the solution to the problem?

Здравствуйте, подскажите как оплатить подписку, если изменился срок действия карты? В управлении своими планами я изменила уже данные, а оплата все-равно не проходит. Как быть?

hi, I am unable to install anything on my new laptop with win11pro, I have the logs, where can I send them to the support?thanks,C.