Download & Install

My problem has not yet been solved. My desktop PC with the only installation of Acrobat Pro 17 /permanent license and Photoshop Elements 15 crashed completely two weeks ago. I had an IT-technician fixing it, still there was absolutely no possibility to deinstall any software from the crashed PC. We had to set it up completely new. This is why my license numbers are now blocked!I do not like the idea to throw away working software, I paid for some years ago.   Adobe case:   [Serial numbers and case number removed]

Hello, I have issues with installing some apps in the adobe creative cloud, such as InDesign, AfterEffects and Illustrator. I know it is most likely due to my processor, I have a computer with ARM snapdragon X, microsoft copilot+. I found an article saying that they are not avaiablr for snapdragon X and that adobe is working on making these apps run on this type of computer. My question is, is there a way to download these apps on my computer? Can I somehow install these apps on my computer? I really need to use them. Thank you.

I'm trying to download version 20.0 of photoshop elements, purchased in 2021.  I continue to get error 183, even after doing the suggested fixes.  Anyone else deal with this problem and fix it?

BonjourPossesseur d'un CD avec licence ADOBE ACROBAT X PRO, je viens de réinstaller mon logiciel sur mon PC après son passage en WINDOWS 11.La première utilisation ne m'a posé aucun problème.Lors de ma seconde demande d'ouverture de document, le système m'indique que "le logiciel a été installé sur déjà 2 ordinateurs", donc plus possible de m'en servir au-delà d'une seule visu supplémentaire ??!!????Je ne comprends pas bien ??? d'autant qu'il s'agit du même PC, simplement pasé sous WIN 11...Quelqu'un pour m'aider à soultionner ce problème ?Merci d'avanceBien à vous

Downloading for the first time on new laptop. Question coming up asking, "do you want to allow this app to make changes to your device yes or no ?". Not sure what to select here or what the Pros and cons are.   Moved from Using the Community (which is about the forums) to the correct forum... ModTo find a forum for your program please start at https://community.adobe.com/

Hi there, I'm trying to download UXP developer tools to my computer from Creative Cloud but it keeps on failing once it hits 1% of the process. I've already installed Rosetta 2 - my computer is Apple M2 Max Mac Studio. I would appreciate if someone could help troubleshoot this. Thanks in advance.

Hej!Jag undrar varför det inte går att aktivera Creative Suite 5,5 Design Standard på min nya dator. Jag har inaktiverat den på en av mina två gamla datorer, men när jag ska aktivera på nytt säger systemet att programmet redan är aktiverat på två datorer - vilket inte stämmer! Jag har följt alla anvisningar och undrar nu om någon därute har något råd. Kan det vara så att programmet är för gammalt? Fast det inte står någon info om det?Jag behöver det även om jag använder det ganska sällan. Att istället betala för en prenumeration blir vansinnigt dyrt för mina behov!hälsningarLinda

I'm trying to buy a one off monthly plan for Premiere Pro, but keep getting an error message saying: 'You already have this product' - But I don't have any plans installed, and can't pay so can't open Premiere. Can't get hold of anyone in customer service. Anyone else encountered this error and know how to fix it? Very annoying and zero support from Adobe available.

Hi,customer service told me to write to you as I getthis error when trying to register my CS6.What should I do? Kind regardsDaniel

Hallo und guten Tag, ich habe die Lizenz von Adobe Acrobat Pro bereits vor Jahren gekauft, muss die Software jedoch aufgrund einer Fehlermeldung deinstallieren. Wie kann ich das Programm neu installiren auf dem gleichen Rechner? Über den normalen Weg komme ich immer nur auf die Seiten mit Abschluss eines neuen Abos.(was ich ja nicht will)Danke für die Hilfe

Bonjour,J'ai acheté Elements 13 en 2015. J'ai changé de PC et je souhaite réinstaller ce logiciel. J'ai suivi les conseils de la communauté, à savoir:- me connecter à mon compte adobe, aller dans produits où ma licence est enregistrée et télécharger le logiciel- renseigner ma clé de licence.Le logiciel s'est bien téléchargé. Cependant, au moment de le lancer, une fenêtre s'ouvre me demandant de me connecter avec mon adobe ID pour activer le logiciel et d'enregistrer le produit. Une autre fenêtre apparait avec un QR code. Je renseigne mon email et mon mot de passe. Une nouvelle fenêtre me dit que tout est OK, que je peux fermer et reprendre là où j'en étais. Je tente à nouveau d'ouvrir le logiciel et ça recommence... Je viens de le faire 5 ou 6 fois et mon compte est maintenant bloqué. Que dois-je faire s'il vous plait?Merci pour votre aide.

Hace unas horas adquirí una suscripción anual con descuento para estudiantes a Adobe Creative Cloud. El problema es que al intentar descargar cualquiera de los programas incluidos (como Photoshop, Illustrator, etc.), el archivo .exe que se baja no se ejecuta. No aparece ningún error, ni inicia ningún proceso: simplemente no pasa nada al hacer doble clic.Mi sistema operativo es Windows 10 Pro for Workstations, versión 22H2, compilación 19045.5737.Mi equipo: Ryzen 9 5900X, 32 GB de RAM a 3200 MHz, placa de video Radeon 6800XT, disco NVMe de 1 TB.Intenté ejecutar como administrador, desactivé temporalmente el antivirus, y verifiqué los requisitos mínimos, pero nada funciona. ¿A alguien más le pasó? ¿Hay alguna solución conocida para este tipo de problema?Desde ya, muchas gracias.

Hi, I've a strange problem with PS update... Both update to 26.6.1 and install of PS Beta 26.8 fails with this error message:  Exit Code: 181 -------------------------------------- Summary -------------------------------------- - 1 fatal error(s), 1 error(s), 0 warnings(s) FATAL: Error occurred in install product workflow with error code 181 error message ERROR: Can't install to a case sensitive drive ------------------------------------------------------------------------------------- I have installed all Adobe ecosystem in /Applications folder, that in MacOS is a link to /System/Volumes/Data, and this volume IS NOT a case sensitive drive! (see attachment)I've had no problems updating LR, LrC, Camera raw and so on, that are installed in the same folder.I've also tried to completely uninstall PS Beta and now I can't reinstall it. Any ideas? Thanks 

Hallo, ich habe mein Abo auf Jährlich mit Vorauszahlung umgestellt und wenn ich jetzt LRC starte bekomme ich Fehlermeldung 1000 angezeigt. Verbindung zum Internet steht, daran kann es nicht liegen.   MfG Jens   [Mod: Moved to the Account, Payment & Plan forum]  

Hello Adobe Community,I have a problem. I have the Adobe Creative Cloud CS6 DVD installer. But when I install the programs and then restart the PC, I get a blue screen.I don't know why or what I'm doing wrong. Everything used to work normally but not anymore.Maybe someone can help me.

Is there a way to leave feedback on the adobe website? I only saw the help center, but I'm not looking for help I'd just like to inform them how disappointing (and misleading) the hungarian version of the site is.

Cannot install Creative Cloud  - I received this msn

Wie kann ich nach einem Computerschaden die Seriennummern deaktivieren? Ich habe eine CS5 Standard Suite die ich gerne auf einem neuen Computer verwenden würde. Meines Wissens gab es die Registrierung über den Online-Adobe-Account damals noch nicht. 

Hi, I just installed a new computer in place of an older one. I had Adobe Acrobat X Standard installed on the old machine and running perfectly with my licence.I tried to activate the licence on the new machine without success. I then deactivate the licence on the old machine and tried to activated it on the new one.But surprise, my licence is still exceeded. I need my licence back.. It was working just fine on an Windows 11 machine and now, it's gone and i need to pay again? What a joke Thanks

Photoshop won't let me use it. Today was the first day I got a ref code 1800. Virtual Machine configuration issue. I don't use a VM and it's turned off on my computer. Help!

I also don't know if it'll run on Mac 15.4.1 either but I could also do something about that.  Many thanks,  James. 

hi,i purchased a cs6 master collection licence in december 2019, via a reseller in the uk. i did activate it back then and used it flawlessly since then. now i got a new computer and had to reinstall the software and reactivate the licence: which i successfully did on monday, april 28 around 10 am. i think you can see the activation attemps on your server log. because i made the mistake to install the whole suite, i got the warning that a driver of elements was not compatible with windows 11 security (because it does not have the necessary certificate), it was suggested to disable a core function of windows 11 so that it would not make this security checks - i did not disable any core function. however i did install the neccessary patch for adobe acrobat X, i did sign in with my adobe account to activate the licence - and it worked beautifully.  all programs were working on the activated serial number. perfect! then i restarted the machine and it crashed an bas

Hello, both the update function (no matter which adobe program) and the full version download no longer work.I have changed the download location in the adobe cloud application (which didnt update either)to make sure that the destination folder is not corrupt. Didn't help either.Thanks for any Ideas

I installed CS2 so I could run my CS5 upgrade disk, but CS2 didn't register and I think that is preventing CS5 from seeing it, so the upgrade doesn't run. How do I fix this? Is there a registry hack? Adobe shoudl provide something for us since we spent the money.

My computer has died, and I need to deactivate CS5 and the online versions of Lightroom and Photoshop so I can reinstall them on my new computer. How do I do this? Thanks.