Download & Install

Hello! For some reason everytime I try to access the creative cloud website to download the application it comes up with Error 500: Internal Server Error with the page saying "This page isn't available right now. Try visiting this page again later.". I've tried everything blogs say to fix this (use a different browser, clear cookies and cache, ect) and nothing seems to work. If you have any ideas or know how to fix this issue, let me know ASAP! Thanks.

I had Adobe Creative Suite 5 design installed on my MacBook device.Unfortunately the Macbook crashed in an accident last year.I had bought and installed Creative suite 5 using the installation CD a several years ago.How can I get the Creative Suite 5 on a new Macbook ?? i know this is an old software but Is there any download site available ?I don't have the activation serial number.I guess the serial number is bound to the old Macbook ,correct ?? what should I do ? my only option is to buy a new license ?  Thanks, Sako.

Is there any way to make my external drive not case-sensitive with out reformatting?  This is maddening adobe cant install to all APFS drives.  It worked fine installing all to same drive when it was exFat formatted, but because of literal 5 minute delays on restarts for Finder to mount exFat I went with APFS. 

I cannot update any CC apps. Every time I try it says Cannot create critical backup because another application is using that location. There are NO other applications running.I have switched off every possible backup on any other apps. I have physically removed the backup drives. I have deleted every instance of any Adobe application I can find. Yet still every time I get the error :64 which is nowhere referenced on the adobe site. See attached screenshot.This happens if i use Creative Cloud desktop app, or Photoshop installation app, all newly downloaded direct from my adobe account  

A few months ago, I purchased a year long subscription for all of Creative Cloud. Today I had to perform factory reset on my laptop. I would like to reinstall these apps on my system, but I cannot find a place to verify my existing subscription so that I can download everything for free (since I've already paid). Everything I've found just takes me to purchase a subscription or start a free trial.

I have a Lenovo Yoga 7  11th Gen Intel Core 12.0 GB RAM, Windows 11 - Adobe Premiere Pro won't install even though it says I have more than the minimum requirements. Please help. Any help is appreciated. 

Hi, can somebody help me with the compatibility of High Sierra ios and version of InDD? I would like to purchase the older version of Creative Cloud or InDesign. Is it possible to get somewhere the 15x from 2020? 

"Install" can't be opened. You should eject the disk image."Install" is on the disk image"DesignStandard_CS5_5_LS1.dmg". Safari downloaded this disk image today at 12/45PM from helpx.adobe.comCancel or Eject Disk ImageWHAT TO DO HERE?

Hi All,I'm having nothing but problems using and installing Adobe products.Having had many issues with Elements (Editor Crashing, Organizer constantly loosing thumbnails) I decided to try and install Lightroom.  Successfully downloaded the .dmg file, double click on it and nothing happens. Downloaded again and same results. Rebooted mac and same result. Google around and saw  a comment that creative cloud app is required for instalation to work. So went to my Adobe account found a link to download CC app double clicked on .dmg file, installation starts, then stalls at 45.5% (waited about an hour), quit install and reload, same result with instalation stalling at 45.5%.  Before giving up entirly, any suggestions?? Running on: iMac, macOS 14.3 (23D56) Maureen

I already pay for Photoshop but the app is not listed as a registered app in Creative Cloud. The old computer is listed. Payment history is listed.How do I get my payments applied to a new photoshop download?

Hello, There seems to be a current problem with a Creative Cloud updated which I received yesterday on 6 February 2024. Since I found the solution, I wanted to share it here. Problem description: Every time I select (select, not open) a file or folder in Explorer.exe using the mouse or by pressing a key, I get a 2-3 seconds delay and a wait-cursor. When I want to search a folder that starts with “Test”, I usually fast-type “Test”. Since there is a 2-3 seconds delay for each key press, entering the folder name “Test” takes 10 seconds, and the mouse cursor switches between "normal" and "hour glass" like crazy. I killed all Creative Cloud tasks and services using Process Explorer, and disabled Creative Cloud File Sync in the settings. Nothing helped. I analyzed the issue using Process Monitor, and found out that every time a folder is selected in Explorer.exe , the file C:\Users\...\AppData\Local\Temp\CreativeCloud\ACC\ACC.log gets updated and the following t

Hallo, ich hoffe ich poste das hier richtig. Ich habe ein Problem mit der CS6 Suite von Adobe.Früher hat alles gut funktioniert mit der Seriennummer. Ich bin aber dann leider oft zwischen Windows 8.110 und 11 herumgewechselt. Und aufeinmal eines Tages stand dann bei der installation(unter Windows 11) als ich die CS6 Suite installieren wollte ''die eingegebene Seriennummer wurde gesperrt''. Als ich heute aber neugierigerweise die CS6 Suite auf einem alten Laptop installieren wollte da hat es dann funktioniert aber auf meinem PC ist die Seriennummer immernoch gesperrt. Weiß jemand vielleicht was ich falsch gemacht habe oder wie man das beheben kann? Ich würde mich über hilfe freuenLG

Hello, While trying to install CS6 Production Premium on a Mac I receive the following error message:"We are unable to validate this serial number for CS6 Production Premium. Please contact customer support."However, it's a volume license and I was able to install the same software on a different mac (same os) using the same serial. On the mac I am receiving this error with I have uninstalled the previous creative suite versions and have run the cleaner but I am still unable to install the software on this machine.Thanks.

I started the free trial but then cancelled however I did not uninstall the apps before cancelling so i cant uninstall anything because i need access to the creative cloud app however i dont have that anywhere on my macbook? Please help.

Greetings, i'm student from Serbia, and i would like to buy Photography pack Adobe Lightroom with Photoshop, 9.99$ month, i apreciate it if you allow in Serbia Adobe. Mathias

I need help "Creative_Cloud_Set-Up.exe" is not working. I'm also try to fix this problem using "AdobeCreativeCloudCleanerTool" but it didn't fix it.

hello everyone I purchased a new Adobe membership. I downloaded creative cloud. but the exe file does not open. Help please

I am currently running Audtion CS6 on my 2012 Mac Book Pro running Mojave 10.14.6 OS.  I need to install the Audition CS6 application on an external SSD so that I can continue to use the 32 bit Audition app after I update my macbook hard drive to the newest OS (which only has 64 bit compatibility) in order to update other software programs. I installed the same OS, Mojave 10.14.6 OS on the external SSD to run Audition on.  I have tried migrating Audition to the external SSD three different ways, but the program with neither install nor launch on the external SSD.1. I downloaded the installer dmg file from my account on Adobe.com and tried to install it on the external SSD running Mojave, but get an error message stating that the installer won't initiate.2. I copied the original installer dmg file from my macbook HD over to the external SSD and tried using it to install Audition on the SSD, but after I input the activation code and press activate I get a message stat

I bought a CC membership and even though I opened the application, I could not download anything. It was removed, then I downloaded it again, this time the application did not open, I tried to download it from alternative links. This didn't help either. When I try to download from the normal link, it progresses a little and then gives the error "There was a problem downloading Creative Cloud. Exit the installer and restart to try again. (Error code: 201)" and there is only a "Finish installation" button in the error message. I turned off the firewall, changed internet, updated my operating system, turned off my antivirus, deleted CC and reinstalled. I tried the solutions on the Adobe site and they didn't work. PLEASE HELP ME.

I have just purchased new laptop and need to download my Adobe software into it.  My Illustrator CS 5 won't download unless original Illustrator 8.0 is in computer, but 8.0 is not loading on the Windows 64 bit operating system.  How can I get the original program loaded in order to load all of the purchased upgrades?

Hi, How long should download of 5GB zip file of Adobe CS5.5 take? It is taking 15-20 minutes for me? I thought it should only take a few minutes. Also the installation is taking longer than I thought it is been about 5-6 minutes that it is preparing file (36% only). The reason I am asking is because I bought my computer recently and I want to know whether my machine is having issue or this is notmal? My interent speed is good. 82 Mbps download speed and about 10 Mbps upload. Other machines in our home work just fine. Is the speed normal with downloading/installing Adobe Suite?Thanks

Hallo, bekomme von jemanden die alte Version ps cs6 auf DVD  , wo kann ich ich die alte Version bei adobe noch online runterladen ?Ich weiss das ist ein altes Ding aber ich komme super klar mit dem CS6

Hello everyone, I'm having trouble downloading fonts to my Adobe programs whilst in Creative Cloud. The font I want is already in my "Added Fonts" section, I'm just trying to download it to my programs and it just keeps asking me to retry. There is not an internet issue as I've downloaded multiple GBs of footage this morning. Has anyone ever come across this issue? 

I have standalone Lightroom 6.14 on old Windows7 desktop and then on Windows10 laptop. Trying to deactivate the laptop  but deactivate option doesn't appear in the software "Help" menu as the website suggests. Deactivation necessary so I can install on the new Windows 11 desktop computer. Installed successfully but gives max install serial number warning that I must deactivate one of the other systems before I can use this new computer's installation.  My online account doesn't show the software at all so that makes it difficult to deactivate it. Both installations were registered at the time of installation. Can anyone explain this and how I can deactivate the laptop license to free up the serial number for my new system?  Aggravated!

Tenemos equipos MAC con Sistema Operativo High Sierra, ya no podemos actualizar más los equipos, hasta el año pasado podíamos utilizar la versión 2020, pero este año, ya not enemos acceso a esa versión, ¿Cómo podemos activarla de nuevo? nuestros equipos no tienen capacidad para las nuevas versiones (licencias ya pagadas desde diciembre del año pasado y sin poder usar 3 de 6)