Enterprise & Teams

Hi Team,  100% not technical here but someone in our company accidentally incorrectly put the email address and assigned a CC license to them. Now when we try to add the user it doesn't recognise the correct email address. (who would of thought typing 1 additional letter would cause such a commotion)  Any tips in resolving this?  We raised a support case but they gave us a unmonitored email.     

Possuo 52 licenças do Plano todos os Apps, uso o tipo de licença por usuário. Queria saber se pelo Admin Console tenho como verificar quando um usuário usou a licença pela última vez. Tem como eu verificar isso?

Hello everyone,I have one question, for Enterprise account if I save files on my cloud space (1TB), files on it are visible for all others users and Admin user?Thanks in advance for replies. Regards,Ste

We had an admin rename our primary SSO group that was assigning licenses to users.  This caused Azure to remove the group completely and deprovision everyone from the admin console. We have no admins that have been able to sign-in to the console to contact support to try to get this resolved.  Calling the phone tech support they are unable to find any accounts associated with me the primary admin of our Adobe accounts.  I gave them our VIP number, invoice number, PO number we issued, and everything I have to identify our company/me.  I'm waiting on a response from our VAR, but so far nothing from them either. Has anyone successfully contacted Adobe support in a scenario like this?  Anybody have good contact information for support?

Hi there,We recently got Adobe Enterprise Plan. A user had create a free account with her enterprise email few weeks ago. Now, I want to assign her an Acrobat Pro licence within the admin console. So I created a user with her company email adresse and assign her a licence.I downloaded and installed CC on her PC along with Acrobat, but when she connect with her email, CC do not give her choice between the "personnal" free account that she already had and her new company profile with Acrobat pro licence assing. What I did wrong? There is a way to send an invitation email to the user so CC knows that I want to onboard her?Thanks

Hi everyone,I’m currently facing an issue with signing in to the Adobe Creative Cloud Desktop App (version 6.6.0.611) on Windows 11 (build 22631) in combination with a Federated ID and Conditional Access setup. When trying to log in via the menu “Help > Sign in using your browser”, nothing happens—the default browser (Microsoft Edge) does not open. All other options under the Help menu work fine, but this particular login entry is completely unresponsive. I have this problem since the 2nd may.The only way the login works is by manually deleting all Adobe-related Windows Credentials from the Credential Manager. After that, the browser opens once for login, but this behavior is not reliably reproducible.What I’ve already tried (unsuccessfully):Full uninstallation of Creative Cloud including Adobe Cleaner ToolDeleted all leftover registry entries and temp dataEnabled devtools in the app — IMS or Jump URLs do not appear in the Network tabRegistry settings verified:Added iAcroLoginType a

Hi everyone, My company has just gone through a rebrand which means that we are now using a new email address domain. Is there any way for me, account admin, to update everyone's emails for them? Or does each team member have to log on and update their own email?  Thanks in advance! 

Hi in the help says go to Account and Products, and appear 3 dots, so you could change the quantity of licenses but in my Admin Consolo these points don't appear. Anybody could help me.  

Hello. There was a problem with access to the admin console. An employee of our company who was an administrator quit and did not give anyone the administrator account. How can we restore access to the admin console?

when i purchase adobe  fram maker i get my  adobe account with administarion rights that was i purchased through the one of the distributor. i try to purchase creative cloud online through my account. i want only one license .     but it shows  more license i want only one how to remove remaing .and further  go for purchasing deatils   [Moderator moved the thread to the correct forum]

Dear Adobe Team,While attempting to register our organization for the Adobe Non-Profit program, we noticed that nearly all countries are listed — except for Turkey.As a non-profit organization based in Turkey, we would like to understand why Turkey is not included in the country selection list. This omission prevents us from completing our registration.Could you please clarify the reason for this and let us know if there are any plans to include Turkey in the near future?Thank you for your attention. We look forward to your response.Kind regards,

Hi! I was part of a Teams license by my company which has been terminated, but as the person responsible for this somehow overlooked that I need the license, we have decided to create a completely new Teams license for me. In the meantime I set up a 7-day-trial with my own PayPal account, but the same work email.   The new Teams license has been created last week by me so I am the admin and I have canceled the 7-day-trial successfully, but I still get the notification in InDesign etc. that I am still in the trial period and that it expires in two days. When I look into my account I see the Adobe for Teams license though that is assigned to me, so I don't get it why I still get the notification...

I want to configure the offline activation using the Shared Device License. But I am unable to find it on the Admin Console. My user has system admin role access.Instead, I am only able to see the Self-service package and Managed package options as per the attached screenshot on the package tab. Please guide me: why can't I see the options for Named User License and Shared Device License according to the Adobe documentation: https://helpx.adobe.com/in/enterprise/using/create-sdl-packages.html and How can I configure the Shared Device License?

Today I heard from my Finance department that they accidently paid all our yearly Adobe invoices twice. Is there any way tot get the money back? Thanks in advance.

In October last year, I created an Adobe account connected to my school account at Ivy Tech. However, now I want to cancel my subscription and I cannot do so because in Settings, it keeps telling me to contact my administrator when I was never assigned one to begin with. Due to this, as previously stated, I cannot cancel my subscription, with the attatched image displaying what I see whenever I go to my Overview page. Can anyone please help me cancel my subscription or at least tell me who to contact to do so?

As an IT system administrator at a university, I work with the Adobe Admin Console for Enterprise accounts on a daily basis – and I regularly encounter significant limitations in user management.I would like to strongly suggest the following improvements: Manual editing of Country Code and Identity Type in the Admin Console:Currently, modifying these fields is only possible through indirect methods like CSV imports or by contacting Adobe Support – or in some cases, not possible at all. This costs time, resources, and patience – especially in organizations with a large number of user accounts.→ Why aren't such basic attributes editable directly via the web interface, as they are in Microsoft 365? Direct modification of user names by administrators:In our organization, there are numerous accounts without first and last names – which makes license management and user identification unnecessarily complicated. As an admin, I should be able to add or correct names directly. My

This download is only a very small installer – it continues additional download during the setup.  Iwas looking for a whole complete installation that does not require one to beon the Internet in order to install.  We need a whole installer so we canautomate deploying this across a number of machines via Microsoft SCCMsilently.

Hi,I need to change the language on some apps (for RTL). Are there any links for a full OFFLINE creative cloud app that can be installed on completely OFFLINE Macs?

Hello, I have a user that changed email addresses and after removing their entitlement to Acrobat, creating a new account with the updated email address, now I can't assign an entitlement for Acrobat to this new account. It shows the deletion and creation in my log but I've attempted several times to assign not only Acrobat, but any of our other entitlements to this account. Please help me get this resolved. Thanks,Vanessa

I need to edit a PDF, but Acrobat is only opening as Reader, so the edit tools are not there.

I recently purchased a free trial of Adobe Creative cloud, but when I go to the manage plan page there is nowhere to change or cancel my plan as shown on the support page. I believe it is because my account is linked to my university. The image below shows what the page looks like where I should be able to manage my subscription. If anybody can help me figure out what to do that is much appreciated! 

We are curretly a Registered reseller. We would like to become a Certified reseller. This document deatils that we need to compelete and application and training program but I cannot find it. https://partnerdownload.adobe.com/p/Reseller_Program_Guide_NA.pdf

Hey Community, we switched from our Adobe Console to a Resellers VIP programm Console. Basically they created a new console where we added the users and asigned the licenses.What the unfortunately not told us is that all the data will not be migrated. We are using the cloud storage and mostly for Adobe Lightroom. What would be the best solution now for us? - step back from the new contract and reactivate the old console- migrate everything to the new console (from what we found out there is no way to migrate all Lightroom data including folder and library hierarchy automatically)- also the Rest of the data can only be migrated in manual processes for every userCan you confirm this? What would be a solution to avoid hours of manual work for us? Thanks for helpingSimon

Hello everyone, our companie renew the entreprise licence to creative cloud, but keep saying we are only can use Trial versions after log on. All the apps are installed, why now say trial version. I updated one working fine before, and after updated say it to renew the licence. Support can help please.

Acrobat提示：您订阅的是简体中文产品版本，然后强制关闭了软件Acrobat notification and forcibly closed: Your subscription is for Simplified Chinese version 我的订阅是Adobe团队版，操作系统是macOS 15.4.1，所有语言设置都会简体中文，其他的Adobe产品例如PS不受影响I'm subscribed to Adobe Team Product,My Mac running macOS 15.4.1, macOS and chrome language setting is Simplified Chinese,only Acrobat has this issue—other Adobe apps like PS work fine.