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Stan_5792Participant
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AmaKai
AmaKaiParticipant
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Adobe Portfolio

Urgent Assistance Needed – Adobe Portfolio RetrievalHello,My Adobe account was accidentally closed, and while my university has reinstated my license, it restarted as a completely new account under the same email address. Because of this, my Adobe Portfolio—with over two years of critical work—is no longer accessible. I believe the information should still be stored in the cloud, but it has not been restored even after the license was reactivated.When I attempt to sign in to the retrieval website, it only redirects me back to the new account, which shows none of my previous Portfolio files. It seems the original data was not migrated when my account was reinstated.I urgently need access to my original Portfolio so I can recover and migrate that information. Without this step, I cannot properly transition from my EDU account to my personal account. Right now, it is functioning as if I have a brand-new account with none of my prior work.This Portfolio is essential, and I need immediate a

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Bani Verma
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Friendly_idea9105Participant
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dr_disegni_5437Participant
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Adobe Bridge Error

<!DOCTYPE html><html lang="en"><head><meta charset="UTF-8"><title>Bridge 2025 Error</title></head><body><p><strong>Good morning everyone,</strong></p><p>I recently purchased a new 24" iMac with a Silicon processor. I migrated my data, and so far, everything has gone smoothly.</p><p>I downloaded Adobe Creative Cloud and installed Photoshop 2025 and Bridge 2025. However, I'm encountering the issue shown in the attached image.</p><p><strong>Every time I open Bridge, I get this error. When I click "OK," the program immediately closes.</strong></p><p>I’ve tried everything:</p><ul><li>I deleted and re-downloaded the application — same error.</li><li>I deleted the preference files for Bridge — still the same error.</li><li>I wasn’t even able to log out of Creative Cloud to uninstall it completely. After resolving that issue, I

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chrisk55253535Participant
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Lina AlvarezParticipant
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Consulta sobre personalización del mensaje de bienvenida en la asignación de perfiles de producto –

Estimados miembros de la comunidad, cordial saludo.Al asignar un perfil de producto a los usuarios, estos reciben de manera automática el siguiente mensaje:“¡Bienvenido! Aquí le mostramos cómo comenzar con Todas las Aplicaciones – Edición Pro – Profesorado/Personal. El administrador del SERVICIO NACIONAL DE APRENDIZAJE SENA le ha otorgado acceso a Todas las Aplicaciones – Edición Pro – Profesorado/Personal, que incluye créditos generativos de Adobe Firefly y descargas ilimitadas de recursos estándar de Adobe Stock.”Respetuosamente solicitamos orientación sobre: 1. ¿Es posible modificar o personalizar este texto de bienvenida que reciben los usuarios?2. En caso afirmativo, ¿qué procedimiento o configuración debe realizarse en la Admin Console para ajustar el mensaje, de manera que se comunique con mayor claridad el alcance de la licencia adquirida por la Entidad? Agradecemos la atención y quedamos atentos a sus recomendaciones. 

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LoulouGIS24Participant
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nickkyxmParticipant
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carsandphotosParticipant
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Creative Cloud Desktop app for Teams won't install

Hi everyone, For the last couple of days I've been trying to install creative cloud, however it simply won't work. I need to install the app to be able to switch between my two Adobe IDs (one personal, and the other from my organdization). I go to the download page (both the main and the one I discovered to be an alternate) click install, go to my Chrome downloads, and open the installer. I then enter my password, skip the two personal questions, and it starts downloading. It starts at zero then jumps to about 4%, after this it jumps all the way to 100%, right before the installer quits it tells me that the CC app will automatilcally open. It did not, I searched in all of my files, and nothing. If anyone has a solution, has had the same experience, or knows someone who has an answer it would be greatly appreciated. 

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kglad
Community Expert
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rstaselbetaInspiring
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User Sync to Azure Sync, Users not being removed from Products

We transitioned from the User Sync Tool to Azure Sync about a year ago, and during an audit realized the Azure Sync wasn't removing users from Product profiles because it didn't put them there (as part of the group).  Group from Azure works great. It's auto-assigned to the Product Profile and that works great. But, it won't touch users that "it didn't put there" as part of the group. Far as it's concerned, we manually added them to the profile.  How do you basically say "I don't want anyone else in this product BUT the Azure Group"? Just delete everyone from the product? Will it actually add them back via the sync'd group? I'm having a hard time finding this documented anywhere... Right now we have hundreds of users "over provisioned" because of this... 

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optimistmotionParticipant
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yogesh_1331Participant
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Aurora_Marzocchi1535Participant
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EESIVRIParticipant
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165 GB Creative Cloud Data Lost – 20 Days Without Resolution (Case ADB-41374073-K1G3)

Hello Adobe Community, I am Esat Emre Sivri, founder of thelucidlab. For 5 years, I’ve trusted Adobe Creative Cloud to store my brand’s entire design archive. Unfortunately, I am now facing the loss of 165 GB of Creative Cloud files with no resolution for 20 days.How It Started On August 11, 2025, my original subscription (Invoice No: 7207601493 / Product 65206874) faced a payment issue.The first Adobe agent told me the plan would be replaced with a new contract number, but assured me that “all your files will be visible again the next morning.”Both contracts were tied to the same email: ees@thelucidlab.com.Trusting this information, I proceeded with the new plan. What Happened Next From August 11, I opened multiple cases: ADB-41156050-P8K4ADB-41156439-K7B0ADB-41156455-N3C7 On August 13, Adobe agents confirmed my account had 164+ GB of files, but I could not access them.On August 26, another

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Brad__Participant
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Dharmendra33754134pm7aParticipant
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bernardo_4727Participant
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Monitoring Acrobat usage in the organization.

Good morning. I'm sending this question to you just for confirmation, because it seems that Adobe's documentation and guides indicate this, in my opinion. Below is the question: I want to purchase the latest version of Adobe Acrobat for my organization, but I don't want to purchase licenses for all users. Since I understand there are no floating licenses, I want to assign licenses to certain users and monitor whether they are actually using it, then unassign them and provide the license and product to other users who require it. Is this possible?Do I understand it could be done using the admin console? What monitoring information could I obtain? Weekly usage, hourly usage, last access to the product by the user? Furthermore, I understand that a Designated User License is the most appropriate license type? Thank you very much!Bert regards

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magnificent_brain8437Participant
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ericb90598866
ericb90598866Participant
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brandonv19004086Participant
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Fix Adobe Error: ‘We Can’t Verify Your Subscription Status’ [Step-by-Step Guide]

We have a single user that is having issues using Adobe Pro DC. He may be able to work for a while but eventually gets a message that says    We can't verify your subscription status. We can't reach the Adobe servers   We were able to temporarily get the user working again by removing all adobe credentials within Windows Credential Manager, but within 30 minutes the issue returned.    We have tried using the Adobe CC Removal Tool to wipe the computer clean of Adobe and reinstall, but still no luck. The user's computer is a wired desktop and has no unusual network settings that would set it apart from anything else on our network. This is the only computer in the company behaving like this. This issue started approximately 1 week ago. 

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eunji_5780Participant
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dana_6309Participant
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mohammad_6657Participant
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Move CEO’s paid Acrobat Pro from work ID to personal ID + assign org license, and disable cross-devi

Hi Adobe Community,I need help with two items:1) License move (work ID ↔ personal ID):Current state: Our CEO has an individual Acrobat Pro subscription paid with his own card, and it’s attached to his work email (Adobe ID).Goal:Assign our organization’s (Teams/Enterprise) Acrobat Pro license to his work email via Admin Console.Questions:Can Adobe move/transfer the existing individual subscription from the work Adobe ID to the personal Adobe ID (without cancel/re-buy)?Or do we need to change the Adobe ID email on the subscription via Support, or cancel and re-purchase under the personal email?Any steps to preserve signatures/stamps/Acrobat settings/Sign data during this switch? 2) “Recent” files show across devices (cloud disabled):We’ve disabled cloud storage and syncing for the org, but when signing into Acrobat/Adobe, the Recent list still shows files across devices.How can we disable cross-device Recent entirely?How do we clear any server-side Recent history for all users?How c

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