Enterprise & Teams

HiIm trying to update a lab of Adobe 2018 CS installed PC's.  RUM 2.1.0.11 will return a list of needed updates but fails on most.I updated a test target to RUM 2.2 . ( the latest I could get from the admin console) and it returns no updates needed.Any advice?Cheers,

I have been trying hard to make the Acrobat 2015/2017 installations work for us, but I am still having trouble. The 2015/2017 installers and serials work fine for manual installation . The problem is after the software is installed the user is forcibly prompted to logon. I have already done the following and failed each time:1. Using the “adobe_prtk.exe” tool with the following command:adobe_prtk.exe --tool=Serialize --leid=V7{}AcrobatESR-12-Win-GM --serial=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx --regsuppress=ssThe above produces the following:Return Code = 25 or 14 instead of 02. Run Adobe Acrobat DC Customization wizard, add serial number and “Grant Offline Exception & Disable Registration”This produces the error “Offline exception grant process failed”Here is what is shown in the bottom of the log file:09/18/17 11:54:15:233 | [INFO] |  |  |  | OOBELib |  |  | 4988 | SN not validated in this session09/18/17 11:54:15:233 | [INFO] |  |  |  | OOBELib |

Is it possible to create a detailed report of the different licenses from Admin Console?Should include:contact person + contact detailsActivation e-mail addressQuantity of bought licensesAnniversary date for the licensesAny other relevant information about purchasedlicenses best regards,Per Kristiansen

I have about 30 licenses for Acrobat (9 through DC, Standard and Pro) under one email because managing that was easier historically. Then I added a subscription to that account causing the licenses to stop working properly. Plus it seems each subscription needs a unique login. Fine. But I need a way to manage this going forward--either the admin console or LWS. So how do I move licenses and/or subscriptions to either VIP or TLP (or whatever) and get management level access?I have phoned and use chat for this numerous times. No one seems to want to take ownership and one chat window was actually closed on me as I waited for someone to connect.

Good Day I add two users to my account but I cant remember when I did it? is there a way to check ? Thanks

We’d like to start an on-going challenge to share your creative talent with others.Purpose: Create a  Forums Banner for the Deployment for Creative Cloud for Team, Enterprise, & CSHow to participate:Download the attached TemplateSubmit your Deployment for Creative Cloud for Team, Enterprise, & CS Forums Banner design by attaching your image in a response to this thread before 18-May 2018.We’ll then round up all of the submissions and vote for the people's favorite! Details: Use the above template design as a starting point for your designs which will help you position your imagery so it won’t be covered by the forum's CSS banner elements: Image dimensions: 1150px ×150px (72dpi)File size: 30kb or lessFile type: .JPG or .PNGPlease keep all submissions Deployment for Creative Cloud for Team, Enterprise, & CS Forum related, safe for work, and use image content you have the rights to (do not use any copyrighted images).Timeframe: Post your design(s) to this thread, and we'l

I had used AUSST v4.3.0.3 to created adobe internal update server, but I found that it can update much more adobe products except acrobat；how I can update acrobat from ausst，thx.

Waarom kan ik de telefonische helpdesk niet bereiken? 020-2013331Ook de chat ligt eruit...Wie kan mij helpen?

Hello!I have a team membership. But for a while I can't really use Adobe CC because it shows me, that my team membership is ended. But I still have one. This problem starts after I updated MacOS. Thanks for any help!

I was a member of a "Team" and shared a team license for a project.  The company holding the license no longer exists and the license has expired.  There is no "administrator" to contact in order to disconnect my email from this license so I am unable to install a new one on this email!All of the support forums point to a "manage" button under plans and I do not have one.  I'm stuck.Has anyone encountered this problem and have a solution?  Thank you!

Hi,I have been having issue installing Creative Cloud 64 bits with all the features / programs on a 64 bits Windows 10 Professional (1709 16299.431). My license model is Per Device. The CPPLauncher gave no problem and downloaded everything. I keep getting the following error :[FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3936 | The Bootstrapper Process return code is (-1).Stopping the installation process.The user is member of the Administrators group. I even tried to disable UAC but with no luck. I tried on 3 stations already with no luck.Below is the full logFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 5628 | Build Version - 1.14.0.9705/16/18 14:44:09:258 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 5628 | Logging Level verbosity Set  to 405/16/18 14:44:09:258 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 5628 | Executing immediate custom action

Can I use the same ID to use the product both in my Mac & PC?Pls advise. Thank you.

Buenas tardes, compre una aplicación y me hacen el cargo a mi tarjeta empresarial, como puedo obtener una factura para comprobar el gasto

Hi everyone,I am experiencing a very common issue, it seems: after being able to work without issues with the Creative Cloud suite, it turned into a Trial-only mode, although my subscription hasn't expired.Verification process:- check my subscription: done.- deconnecting, uninstalling CC, reinstallation from the website, reconnecting, update apps: no change- Stop Adobe Creative Cloud from opening in trial mode after purchase :  no change- Troubleshooting FAQ: What should I do if I have a membership but my app is acting as if I have a trial? : no change- Limited access error in Creative Cloud for desktop app : no change- Use the Creative Cloud Cleaner Tool to solve installation problems : no change- Resolve connection errors with Adobe Creative Cloud and Creative Suite applications : the LimitedAccess Repair Tool didn't work, and I have access to secure sites; when trying Reset the hosts file manually, I couldn't as I have no hosts file. The only files in C:\Windows\System32\driver

I've got a newly built CC suite installer that has failed in two different VM's.  Could someone take a look at the PDApp.log and help me decipher what the cause is?I will post the file as a link or DM it to someone.Thanks

Can't seem to find any Adobe Rep to answer these questions about a new service offered to K-12 for students to have named-user licensing. Does anyone have experience or a suggestion with who to contact?How does the student login and Logout process work for publicly shared machines with named user accounts.Can accounts be transferred to different students each year or each semester? The announcement stated that students account could be transferred to new students after graduation but I couldn't tell if that was limited to students graduating or not.How tedious is assigning or transferring accounts to students. My IT department is not willing to do significant manual entry of student accounts for 500 use licenses.Do this "K–12 named-user licensing" accounts include any cloud space for students to use or does that require an individual account separate for this new program?Any other input would be fantastic as I don't know anyone familiar with this new service available to schools but I

Hi,I am fairly new to packaging and I am unable to deploy Adobe DC via SCCM. I have created the package from our Adobe Portal (Sign in - Adobe ID)Inside of this package isThen in setup is APRO18.0\Adobe AcrobatI am creating my mst file using the customisation wizard, and saving it in the area above. The command I am using to install is msiexec /i "AcroPro.msi" TRANSFORMS="myMSTfilename.mst" /q. This returns this error on the appenforce.logWhen trying to install from an elevated command prompt, this is the error.Any help would be appreciated.ThanksMark

HeyI'm trying to locate where in the Adobe documentation I read about the limits on setting application preferences.  I seem to recall reading a section that specifically said when creating CC packages you cannot set or alter the preferences of individual applications.  I wanted to have this on hand for a meeting with one of our Instructors.  They continually ask for customization presets on CC apps.  We now use individual logins to our Windows lab pcs and this is proving difficult.Thanks

We have been using Adobe CC Subscription as a production company. We are happy with the simple but effective features of Premiere Team Projects however every month we have to cancel the annual subscription and re-subscribe to gain access to our Team Projects. We are from a country served by Digital River so every month we loose valuable days during this cancellation process. We have been dealing with this for 7-8 months now (since we started relying on team projects) and we lost about 15-20 days in total. So first of all I suggest do not start relying on team projects if you do not have to. Anyone with any suggestions regarding this issue (except making annual payment).. We are looking into switching over to FCP,...

Hi,I have a plan with creative cloud for photoshop. So far only he used it on a PC type computer, but now I bought a Mac and I need to load the application on the new computer. Ideally it can be used in both, with the main secondary Mac and PC.I wonder if this can be done and how.Thank you.

Hi,We have a user with Acrobat Pro DC Build: 18.11.20035.264580 that crashes constantly. Is there a fix for this?Cheers,Phil GreenwaySenior Systems Support Officer

I am seeking your help to provide the needed informationregarding the use of Adobe Acrobat DC 2015 With REMOTEAPP server (Microsoft).We have already purchased number of licenses and can we have floating licensesand use FlexLM to manage the number of licenses?

We have Acrobat Pro DC as part of our subscription but are not sure how we can package it (with the 'subscription' box ticked rather than entering a licence key - we install using System Center Configuration Manager usually.

For DC products, the software IDs are identical for Acrobat Professional and Standard because they are delivered in a single installer, as described in the link below.  Has anyone successfully been able to differentiate between Standard & Professional in their software inventorying systems? We use Microsoft System Center Configuration Manager - the Display Name for both Standard and Professional both show as "Adobe Acrobat DC".  With previous versions, the Display Name would show as either "Adobe Acrobat XI Standard" or "Adobe Acrobat XI Professional" (for example).  Has anyone discovered any other fields that can be checked for differentiation?  We use software inventorying for costing, confirming our volume licence counts, etc.  And also for generating computer groups when the time comes to upgrade Standard & Pro to the next version.http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/identify.html#identifying-dc-installsThanks

Where can I find my CC installers?Sorry but I cant see an obvious place to download theseAny help would be appreciated