Enterprise & Teams

Hey! i want to Export some Libraries that i share with other people of the company to one of our drives to archive it and make space for new ones. When i try to Export the Lib through the Adobe CC desktop app, after some % i get an error message saying “something went wrong” and “contact support”. Its not always the same % and there is plenty of space on the Drive. I even tried other drives and the drive where CC and the temp lib files are located, nothing worked so far. Maybe someone had same issues and a solution for this? :)Thanks in advance!

My Invoices never show VAT, how can you activate so all future invoices show the VAT?

I need to speak with a HUMAN to get support for my Adobe account. HOW can I do that? I had a ticket in with them and they closed the ticket without solving the problem or without even any followup. THIS IS URGENT!! My admin account has been hijacked.

Hello !So, I’m reaching out here for help because I’m starting to feel a little desperate. I apologize in advance if my request is long and unclear (English isn’t my native language).A few months ago, I wanted to try the personal student subscription to work on a project for my studies. So I signed up using my student email address (the one from my university). I didn’t realize I already had access to academic software (through my university.I think this caused some kind of glitch, because I never received a confirmation email for my personal subscription, and my Adobe account history is empty, as if I’d never paid for anything. However, I am being charged €24.39 every month with no way to cancel the subscription since it’s invisible (it doesn’t appear anywhere).I first looked for a solution on the Adobe website, but since my account is linked to the university, I keep getting redirected to the university’s IT department. They told me they don’t handle “individual” subscriptions and th

Starting a week or so ago, all of our corporate machines have started to report errors when attempting to update Adobe through RUM.   After digging through logs, all of our machines are reporting the following:[2026-09-04 09:05:01:0217] Adobe ARM 1.824.460.1149 logging started.[2026-09-04 09:05:01:0217] Command Line: /RUM /ProxyUserName:"" /ProxyPassword:"" /PRODUCT:Acrobat /VERSION:26.0[2026-09-04 09:05:01:0222] ProductCode: {AC76BA86-1033-FFFF-7760-BC15014EA700}[2026-09-04 09:05:01:0222] ProductName: Adobe Acrobat (64-bit)[2026-09-04 09:05:01:0222] ProductVersion: 26.001.21789[2026-09-04 09:05:01:0222] ProductUACPatching: enabled[2026-09-04 09:05:01:0251] Failed to get Value for StringID: IDS_ACTION_CONNECTING[2026-09-04 09:05:01:0251] DownloadFileAndWait isComplete returns error[2026-09-04 09:05:01:0251] Error Code: -2145386493[2026-09-04 09:05:01:0257] BITS AddFileSet failed with error:[2026-09-04 09:05:01:0257] Error Code: -2147023651[2026-09-04 09:05:01:0257] downLoadFileSet()

Ho chiuso i vecchi account e ne ho aperto una nuovo che vorrei utilizzare sempre come fare?

Its very strange but I have a 14 days free trial active, when I go to plans it doesnt show "manage plan" like it should, and I am scared because they are gonna charge me 5 of January and I cannot cancel (I just wanted to try it out) Please any help is appreciated.

Hi. I have 2 accounts registered on one email. One is a business and one is private. I'd like to cancel my plan on the business account and delete it and also delete my private account. I couldn't find how to do that. Could you help please?I need step by step instructions and possibly screenshots. Many thanks .

Im experiencing the same problem and not show hpw i can get out this scam

I have been attempting to cancel our subscriptions (3 licenses) but have not been able to so this online, by email or by phone.I can't delete the card details so that it will not auto renew next year either.

"I am using a generic/departmental email address that was previously managed by a former employee. I have access to the email, but the Adobe account is still linked to the old user's personal info and security settings. I need to 'hard reset' this specific Adobe ID so I can start fresh with the same email address, as if it were the very first time logging in, and then re-add it to our Admin Console. What is the best procedure to completely purge the old user's metadata and security info from this email?

Hey, I hope there is someone to reply to me.  As I have a business account on Adobe, and I am certain of it because I have been using it for a year under my school and work. I might have accidentally pressed Personal account once login again, and now I can't change it back, I've tried sign in and out but it doesn't work.  I even tried to find automatic profile selection, but it's not there, I've tried so many steps to change It back. Is there any solution? Or my administration could personally help me change back to business/company account?

 We have an account created by Fedele Di Maggio and he is not anymore with our company but we receive a payments and his card and account is blocked. We have bought a new subscription under Dipocket Ltd. for Maria Bielik, we would like to cancel the one for Fedele Di Maggio on Dipocket Limited

en ninguno de los SO quiere el la instalación de la paqueteria, ya cree varios paquetes y ninguno queda 

My college has an Adobe Creative Cloud enterprise educational license that comes with at least 1000 generative AI credits per month according to your FAQ (https://helpx.adobe.com/creative-cloud/apps/generative-ai/generative-credits-faq.html). Previously account holders on our license could seem their generative AI balances from their account menu. Currently, we see a vague warning that there are daily AI generation limits, with a call to upgrade that links to this FAQ. Our users are justifiably confused -- what are these daily limitations? How can users view their balances?   

I've spun up an AUSST server on an Intel Mac.How are ya'll scheduling your incremental runs? I am getting clobbered with scheduling the incremental runs. I can use the AdobeUpdateServerSetupTool tool successfully day in and day out with fresh and incremental runs manually executed with Terminal.app. It just works. Clients update against it perfectly too.However, I am running into a problem when trying to schedule the incremental runs with a LaunchDaemon, crontab or Lingon. I get the following error:7/29/26 21:36:18:766 | [INFO] | | AAMEE | Utilities | AUSST | | | 1087475 | 0 | ************************* START Adobe Update Server Setup *************************07/29/26 21:36:18:766 | [INFO] | | AAMEE | Utilities | AUSST | | | 1087475 | 0 | Adobe Update Server Setup Version: 6.3.0.107/29/26 21:36:18:766 | [INFO] | | AAMEE | Utilities | AUSST | | | 1087475 | 0 | Rootpath = /Volumes/MAMP-Sites/ausst.pretendco/AUSST07/29/26 21:36:18:766 | [INFO] | | AAMEE | Utilities | AUSST | |

Olá,Estamos com um problema de entrega de e-mails de notificação do Acrobat Sign desde 17/08/2026. Antes disso funcionava normalmente. Investigamos a fundo do nosso lado (Microsoft 365 / Exchange Online) e encontramos evidências de que o problema está na infraestrutura de envio do Acrobat Sign, não na nossa configuração. Detalhes abaixo.O que acontece: O Acrobat Sign mostra o envio como concluído com sucesso ("The agreement has been sent out to be signed by..."), mas o destinatário nunca recebe o e-mail — nem na caixa de entrada, nem em spam, nem em quarentena. O e-mail simplesmente não chega a ser processado pelo servidor de e-mail do destinatário.Investigação feita do nosso lado (Microsoft 365):Confirmamos via Message Trace que nenhum e-mail de adobesign.com/echosign.com chega a ser recebido pelo nosso tenant nas últimas 24-48h. Não está em quarentena. Não há bloqueio manual de domínio, endereço ou IP nas nossas Tenant Allow/Block Lists. adobesign.com e adobe.com já estão na lista de

If a new user did not receive an email to setup their Acrobat Pro DC subscription account, can we re-send it to them? I don't see that as an option. Or is there a link they can go to and set it up without the email?

what is the cost to upgrade our company’s creative cloud subsription to add premium firefly 

I was trying to connect Adobe to Claude and I got this error “Your organization does not allow access to third party applications.” then I checked my account, I found that someone has put my email in their organization. I revoked this and made sure my account is a personnal account here. but the error still is showing up. some internet investigations directed me to the issue that it might be stalled from the Adobe server side. I need someone from Adobe to help me clear this from that side so I can connect Adobe and Claude from my end. the email i’m trying to connect is [Moderator: removing personal information]. Basically, this one. Thanks, AH

Hello,Excuse me, It looks like Adobe admin console has a problem that correct user name cannot be registered.  When I tried to add a user ‘First name Last name’ [personal information modified by moderator] as shown in the image file below, added user name is registered as ‘Last name First name’ [personal information modified by moderator].  I tried this process a cople of times and got the same results.  Please investigate what is the cause of this symptom.  Thanks.[personal information removed by moderator][personal information removed by moderator] 

We got this e-mail from “Adobe”, and we wanted to make sure that this is legitimate. If it is, is this migration required?Hi J***,There are several individual Adobe licenses under ‘***.com’ for your Adobe Contract ‘209*******************’ that are currently unmanaged. Not taking any action right now may lead to: No admin control over company assets and IP  Multiple invoices with different renewal dates  Inability to reassign licenses when employees leave  Decentralized license management across teamsI’m Shradha from Adobe. I’m here to help you effectively manage your licenses and make the most out of your Adobe investments.  The migration is completely seamless—users keep the same Adobe IDs, passwords, files, and settings.If you'd like to review the list of affected users, simply reply to this email and I'll share the details.Once I have an approval from you, I'll prepare the consolidation request and take care of the process end-to-end.

We have purchased over 40 laptops but have previously registered (Acrobat 2020) with a single account and assigned a device to each registration. We have now moved to Acrobat 2024 using the same process but on the 3rd device the device limit has been reached. Why?It is not practical to assign registrations to individual staff members as they ‘come and go’ so we need a static account which has worked perfectly in the past.Where are the missing licences and why can’t we assign them to the devices as before?

Who else has been experiencing too many issues with their Adobe programs? From Photoshop to Illustrator, premier and creative cloud. Every program we use as a team has crashed, frozen, glitched, or disconnected itself.   Adobe what is happening? I have used this service for over a decade and have never experienced so many issues that ultimately affected my workflow and our overall business. Adobe please help us out here from being crippled by these issues.