Enterprise & Teams

We have a business account and an Enterprise account. All of our applications, like Creative Suite, are licensed under the Business account and we want to add the 50,000 Firefly credit Premium pack to some of our users. Apparently this is not possible on our Business Plan. If we purchase the Firefly licensing under the enterprise account will this work? Or will we need to move the applications over as well? We are having a hard time getting any accurate information, including an explanation of if the 50,000 credits are one time purchases per user, or if they are 50,000 credits per user per month for the 1 year term. Any guidance would be helpful. 

I am seeing a similar thing on the PCs in my environment. Including PCs with completely clean installs. 

Since Adobe is a monthly subscription, I feel there should be better pricing alternatives for multiple users, especially when a 2nd or 3rd user has very light usage. I’m talking about a user case for a part time designer or something similar, where it’s not worth paying for a separate subscription because the user only needs access for an hour or two per day. Surely, if adobe insists that one cannot share a subscription, you could add a user to a private cc account for a reduced fee (like ¼ or ½ of the full price)? I just think it’s ridiculous that a company that has a complete monopoly on the creative industry can justify these fees for programmes filled with issues that crash frequently. I really think that this excessive pricing is killing the field for young / struggling creatives. Also, why does the “small business teams” option only get 100gb cloud storage, when an individual plan gets 1Tb… Make it make sense 

Since Adobe is a monthly subscription, I feel there should be better pricing alternatives for multiple users, especially when a 2nd or 3rd user has very light usage. I’m talking about a user case for a part time designer or something similar, where it’s not worth paying for a separate subscription because the user only needs access for an hour or two per day. Surely, if adobe insists that one cannot share a subscription, you could add a user to a private cc account for a reduced fee (like ¼ or ½ of the full price)? I just think it’s ridiculous that a company that has a complete monopoly on the creative industry can justify these fees for programmes filled with issues that crash frequently. I really think that this excessive pricing is killing the field for young / struggling creatives. Also, why does the “small business teams” option only get 100gb cloud storage, when an individual plan gets 1Tb… Make it make sense 

Hello I need help, I have a behance account that I can no longer access, the email I used for it, now I use for a new adobe account and I lost the old one, is this possible? The profile still exists

Adobe, can you please add option to the management console to have monthly Adobe invoices delivered automatically throuh email as soon as they get created?I need to add our Finance email address there so I don't need to manually login/download/rename/upload invoices to our shared folders each month, and it really makes no sense to add finance folks to be our account administrators so they would be able to download invoices or recieve them through emails.  

I have spend almost 30 minutes trying to find a way to setup a normal billing email address for my company business account.  I did not find any solution.  Please help me to setup a billing e-mail. I want the adobe invoices to be delivered to billing@xyz.com... (example)  How can a company for design and user flows make it so hard to setup something so mundane. 

If a new user did not receive an email to setup their Acrobat Pro DC subscription account, can we re-send it to them? I don't see that as an option. Or is there a link they can go to and set it up without the email?

How can I resend invite emails? In the Admin Console when the user have lost the email

J’ai deux profils pour une seule adresse mail : un profil personnel où j’utilise InDesign et où j’utilisais Acrobat (inclus dans mon abonnement mensuel InDesign), et depuis quelques jours un profil entreprise uniquement pour Acrobat. Mon problème est que maintenant, je ne peux plus ouvrir de fichier Acrobat avec mon profil personnel (alors que c’est bien compris dans mon abonnement mensuel). Si je veux ouvrir un pdf personnel, je suis quand même obligée de passer par mon profil entreprise, avez-vous une solution pour que je puisse ouvrir un pdf avec mon profil personnel sans payer un abonnement supplémentaire (à chaque fois que j’essaye d’ouvrir un pdf perso, ça me demande quel abonnement je veux prendre…).Merci pour votre aide

Hi there, we have one colleague who has not joined our team, but licecend Acrobat Pro and Stock using her business email adress and pays for these licences using her personal credit card. What we want is two things:get her in our team, so invoicing can be handles by the usual payment get rid of her “Adobe Stock” licence as she does not need it anymoreHow can this be accomplished?Best regardsPeter

Hi Bani,I am facing the access issue, will you share their email id. i am not able to raise the problem. 

I’ve been paying for my Adobe CC for years (many) even though it supposes to be free because I’m employed at a college (a lot of fellow employees get Adobe). A lot of insanity has been going on for the past several years (triple bypass, losing my autistic child after be brutalize, wife leaving, etc. - you know, life stuff) meanwhile it just took me two and a quarter years to recently build a new computer because I couldn’t upgrade the full 256 gb ssd on my old one that I was only using for surfing the web and email. When I looked into my bills that my ex wife handled I discover I was being charged twice a month for Adobe. So I was finally able to get past the good for nothing new AI customer rep. and Adobe refunded me for almost a year of charges. They said to let them know what I wanted to do so I just let it slide as I was not ready to start using Adobe quite yet again. But I was still getting charged. So when I just looked at just cancelling and try to start all over fresh with my n

Creative Cloud says “No access to manage apps – IT administrator permission required” on a personal account (macOS Tahoe)Hi everyone,I’m running into a very frustrating issue with Adobe Creative Cloud and I’m hoping someone here has seen this before.I’m getting the following message in Creative Cloud: “You do not have access to manage apps. You might need to request permission from your IT administrator to get access to manage apps.” The problem is — this is not a business, teams, or enterprise account. Account details Account type: Personal Adobe ID Plan: Creative Cloud Photography Plan Subscription: active and paid The same account works perfectly on another Mac (Photoshop is installed and runs fine there)  What’s happening On my second Mac, the Apps tab is disabled I can’t install Photoshop or any other Creative Cloud apps Creative Cloud behaves as if the account is managed by an IT admin, which is not the case  What I already triedI went through pretty much every solution

When I started at my new job I tried to access some entries in Workfront and inadvertently created a personal account associated with my work email. It didn't do anything, and eventually I was set up correctly and can access Workfront no problem, however EVERY time I access it (multiple times a day) I am forced to choose the company/school account from the select account field (see below) How can I get rid of the personal account option permanently so I no longer have to see this screen? I will never need to use "personal account" with this email address. 

Can I get a report to see the last login date per user in the Admin Console?

I am attempting to set up Adobe Express for my school using the K-12 Onboarding Wizard via Google Workspace.I have successfully added and "Trusted" both Adobe Client IDs in my Google Admin Console (under API Controls > App Access Control). However, when I return to the Adobe setup page to confirm, I receive the following error message:"Failed to create Adobe admin console"I am super admin and have verified the Client IDs are correct, set them to "Trusted," and attempted to "Retry" the setup several times, but the error persists.I can’t find anyone to contact to look into this - can anyone point me in the right direction?Thanks

Everyday mutliple times a day i am accused by Adobe for sharing my account, which I do not do, Anyone else getting bombarded with pop-up messages telling me:"Your Adobe account can be signed into two computers— but only used by you. If you're sharing with team members, ask your admin to purchase additional licenses. If you're sharing with family or friends, encourage them to buy their own plan." NO ONE ELSE IS USING MY ACCOUNT BUT ME! Everytime, there is a learn more, and i always hit the not helpful button with this message:"STOP WITH THE POPUPS IM NOT SHARING MY ACCOUNT. I SWITCH BETWEEN MULTIPLE COMPUTERS FROM HOME AND OFFICE. LEAVE ME ALONE. I OVERPAY ALREADY. EVERY TIME IT POPS UP I WILL REPORT IT. STOP IT." Anyone else getting spammed from Adobe asking for more money like this??? I mean I'm already a share holder(not by much but still) this is so annoying of Adobe to constantly accuse me of sharing. 

How do I change my distributor from Ingram to CDW?  CDW is telling me to go to the Admin Console > Account tab and generate a “change of reseller” code, but this is nowhere in the account tab in the Admin Console.  Bottom line is that I want to change from Ingram to CDW and need instructions on how to do this.  Thank you.  

Bonjour,Je suis administrateur d'un contrat Adobe Teams (VIP). Nos licences "Tout Creative Cloud" sont bien actives et à jour.Le problème : Dans Adobe Illustrator (version 28.5 ou plus récente), les fonctionnalités d'IA générative — notamment le Remplissage de forme génératif — sont totalement indisponibles ou grisées pour mes utilisateurs.Points techniques :Console d'administration : Version "Équipes" (VIP). Identité : Adobe ID. Configuration : Les utilisateurs ne savent pas ajouter leur âge (car il faut +18ans ?) Les applications sont à jour (versions 2024/2025). Blocage : Je ne trouve aucune option dans ma console d'administration pour activer spécifiquement les "Services Firefly" ou les services d'IA pour mon équipe.Est-ce qu'un réglage spécifique m'échappe dans la console Teams pour débloquer ces fonctionnalités d'IA sur Illustrator ? Merci d'avance pour votre aide.

The user has been deleted but still appears in Storage as an alphanumeric string and has not been moved to inactive accounts, preventing file management.

One of our colleagues has received a new device with Acrobat installed. He is signed in with his account to which the Acrobat Pro and AI-assistant for Acrobat licenses are assigned. The Pro features are perfectly activated, however the AI tools are missing in his interface.We already updated to the latest version (26.001.21431) and I have removed and added the license to his account again. Both without a result.   

please asap

I was moved to a business account earlier this year and alongside it, my personal files and behance account, however, when I was let off of the company, I lost access from all of my personal files and accounts without any proper warning and can't seem to revert that. I haven't found any solution to that issue yet.