Enterprise & Teams

Hi Everyone,  I'm curious if there are any users out there from Health Care? We currently can't use cloud based systems b/c of privacy concerns. Wondering how others have navigated this with the Adobe Suite?  thanks. 

Right now Adobe only supports provisioning on enterprise accounts from Azure AD and Google.  You can do SAML SSO with Okta but not assign or remove licenses or create accounts. Many organizations (including mine) have centralized our AAA at Okta and it would be great if Adobe supported provisioning through Okta as well. From what Okta has said, they would need Adobe to submit a SCIM setup to them, this isn't something they can do on their own. I'm sure my organization is not an outlier considering how many orgs use Okta as a login system. Thanks 

I plan to change the payment method for our corporate licensing plan. Bank transfer to credit card.I contacted Adobe and they said it's not possible to change it; I have to cancel the current licenses and purchase new licenses with the desired payment method (credit card).Since I will be using the same licenses and assigning them to existing users, will they have to log in again to continue using Adobe Acrobat Pro?

i use Photoshop in my company ( Primaria Constanta) plan Adobe for Teams.i want to use a free trial of Premiere … i sent a request to my supervisor for Premiere (we don't have Premiere licence … so she can only deny my request …  there is no option for free trial or accept)i log out and loggend in again, but the option for free trial is opening an pop-up window with only option to request for new licenceis there an option to use a free trial of Premiere if my company plan includes only Photoshop ? 

I misused my school email address and set up a personal account. I have not been able to switch it to a business account to access my school files.

The Philippines has a new regulation from the Bureau of Internal Revenue (BIR). This is for companies to only use digital service providers (DSPs), in this case, Adobe, that comply with the regulations. The criteria is as follows:Have a local presence/office in the Philippines, ORAs a non-resident digital service provider (DSP), be registered with the BIR for compliance.Does Adobe check either?Thanks.

I have been trying to install abode apps through the business profile. It keeps failing and display error code 151. Only premiere is able to be installed, Ae, Illustrator and Photoshop failed. I’ve followed the troubleshooting suggestions of reinstalling creative cloud, uninstalling everything then using adobe creative cloud cleaner to delete everything and reinstalling creative cloud. Nothing works. still displaying the same error code. 

Hello Adobe Community,I am from Bangladesh and I am trying to purchase 15–20 Adobe Creative Cloud Pro accounts for different clients. However, I am facing persistent payment failures and I am unable to complete the transactions. I am hoping someone from the community or an Adobe staff member can guide me toward a proper solution.PAYMENT METHODS I HAVE TRIEDHere is a summary of everything I have attempted so far:• BRAC Bank PLC Debit Card (Bangladesh) → Failed• Payoneer Mastercard Physical Card → Failed• Redot Pay Virtual Card → Failed• BRAC Bank PLC Credit Card (via a family member's Adobe account) → 1st account succeeded, 2nd account failed with error• Eastern Bank PLC Credit Card (via a friend's Adobe account) → SucceededI have attached screenshots of the error messages for reference.MY QUESTIONS1. Why is Adobe's payment system blocking multiple sequential purchases from Bangladesh, even when using different cards and accounts?2. Is there an approved method for purchasing 15–20 accou

I’ve been getting error code 151 when installing photoshop, illustrator and after effects.I have tried the following troubleshooting steps:Reinstalling creative cloud Uninstalling cc, then using adobe cc cleaner tool to delete everything, resetting my computer, then reinstalling cc.  

Hello,I need advice regarding my Adobe account and subscription.My Creative Cloud Pro subscription is paid with my personal bank card, and Adobe sends invoices and payment confirmations directly to me.However, my Adobe account is linked to my school email address and appears under the organization Hyria koulutus Oy.My studies ended on May 4, 2026, and I will soon lose access to this school email account.The school IT department has confirmed that they cannot manage this subscription because it is billed directly to me. At the same time, Adobe Support pages identify my account as part of an organization and instruct me to contact the organization administrator.Another issue is that my Adobe account shows no billing history under the Hyria profile, even though Adobe charges me monthly and sends invoices in my name.How can I: Transfer this subscription to a personal email address? Keep my files, projects, and subscription active after my school email account is closed? Remove the conn

I'm trying to cancel an Adobe for Teams free trial and I'm stuck.I'm the admin of the organization. Adobe support told me that under Admin Console → Billing → Plans and Licenses → Manage, there should be a "Cancel licenses" option next to "Add licenses" and "Change plan."However, I only see: Add licenses Change plan There is no "Cancel licenses" option.I've checked both my Personal and Business profiles, and it's the same on both. The free trial is still active.Has anyone else run into this? Is this a UI bug, a processing delay after changing plans, or is there another way to cancel the Teams trial?Any help would be appreciated.

I have had an Adobe account for years with about 75 users.  I have never had an Account Manager as far as I know.  Today I received an email with a subject of "Immediate Attention Requested | Individual Accounts" This is the body of the message -    "As your Account Manager at Adobe, I wanted to bring to your attention to flagged multiple sign-ups under your domain that urgently need to be consolidated under your admin control. This misalignment can lead to security risks, compliance issues, and operational inefficiencies.   By consolidating these licenses into your team account, you’ll benefit from: ✔ Full ownership and control over Adobe licenses✔ Simplified billing and compliance management✔ Enhanced security and seamless collaboration✔ Smooth transition with zero downtime✔ Prorated refunds for cancelled individual licenses   Shall we proceed with the consolidation? Should I send you the approval link?"   Is this real or a

Everytime I want to add a plugin or download something to my desktop via Creative Cloud, I keep being asked for the Admin name and password. I thought I was and my login info doesn’t work.How do I find out how to access this please? It’s stopping my creative flow!

I would like to integrate Claude into Abode, but am getting ‘Your organization does not allow access to third party applications’ before I am able to input my Adobe credentials.  I have the setting turned on to allow staff to integrate apps and Claude is not an an option on my list on ‘Add App Integrations’ in Adobe.  Any thoughts?

1. The user profile cannot be selected upon first login,  the authentication process is running correctly,(When logging in with the account details in a browser, the user has two profiles: business and personal. The license is attached to the business profile.)2. Why is there no access to the assigned license and the ability to activate the product?  After logging in, you'll see your personal ADOBE ID account. The pop-up window offers the following options: purchase start the free trial version log out/exit AdobeCannot run adobe acrobat classic

주문은 보이는데 플랜에는 “유료 플랜 없음”으로 표시되어 직접 취소가 불가능합니다.근무시간 때문에 채팅 상담이 어렵습니다.구매 후 14일 이내 환불 요청 의사를 남깁니다.

Trying to access Firefly Precision Flow and Markup using Enterprise account with chrome browser on Windows but both options disappear when I login. Have seen elsewhere administrator needs to grant access in admin console but would anyone know where/what exactly to enable or possibly have screenshot? Thanks  

How many devices we can use on one business license of Adobe Creative Cloud?  

¿Puedo recibir las facturas mensuales en mi correo electrónico?

When I go to the Plans page as suggested, there is no window to manage plans or cancel plans. In other research it says that view is if you are not the administrator, but under the product I am shown as the administrator (I am the only one in my consulting business). I switch to my personal profile and it does not show me any products - so that email is not the administrator. Please help me cancel. Is there another way? No link to Manage PlansI am shown as the System Administrator 

Hello,i am trying to roll out adobe “creative cloud pro plus for teams” for my users.The OS is windows 11 24H2.I want to set the “auto update” option so the applications always stay on the latest version.To enable the automatic update i need to configure the product profile, but no matter where i search, there is no product profile option in my admin console.Are there different types of admin consoles for different adobe clients, or does that feature not work right now?

When I click on the URL below, it redirects me to an error page. Please help me resolve the issue.https://adminconsole.adobe.com/

HelloI just graduated and the app keeps prompting me to sign in with the school account instead of the email page. I tried this and nothing changed.

I am writing to address automated alerts regarding potential unauthorized account sharing for one of our remote employees.The employee works from Texas while connected to a virtual edit machine located in Florida. Although the user has stayed within the two-machine activation limit, they were briefly running both instances simultaneously—one locally and one via the remote VM. This geographic discrepancy between the two active sessions likely triggered your security flags.To be clear: the account is not being shared. This is a single authorized user accessing their tools across two locations.I have since instructed the employee to ensure one instance is fully shut down before activating the other to prevent further location-based conflicts. Please update our account status to reflect that this is a verified single-user setup so we can resolve these warnings and avoid any service interruptions.

Hello, Users in our org are starting to test AI features and some are close to or going beyond the 4,000 included AI credits.  I’ve purchased two 2,000 pack AI credit ad-ons through my reseller.  Here are my concerns:There’s no way for me to track what credits any of the users have/have used There doesn’t appear to be a way to stack the packs and assign them to the same user, in other words so that one user can have 8000 credits that month (4000 + 2000 + 2000) It’s entirely unclear to me how the credits are allocated and if they are actually being tracked within a particular bucket or acting more like an entitlement?  If we have a user leave mid-month, they had used half of the 2000 ad-on pack, and the license is pulled back, what remains?  If I add the add-on pack to a new user will they get the remaining amount, or nothing until the time resets?This is gonna be real important real soon.  TIA.