Enterprise & Teams

Bonjour,Je suis administrateur d'un contrat Adobe Teams (VIP). Nos licences "Tout Creative Cloud" sont bien actives et à jour.Le problème : Dans Adobe Illustrator (version 28.5 ou plus récente), les fonctionnalités d'IA générative — notamment le Remplissage de forme génératif — sont totalement indisponibles ou grisées pour mes utilisateurs.Points techniques :Console d'administration : Version "Équipes" (VIP). Identité : Adobe ID. Configuration : Les utilisateurs ne savent pas ajouter leur âge (car il faut +18ans ?) Les applications sont à jour (versions 2024/2025). Blocage : Je ne trouve aucune option dans ma console d'administration pour activer spécifiquement les "Services Firefly" ou les services d'IA pour mon équipe.Est-ce qu'un réglage spécifique m'échappe dans la console Teams pour débloquer ces fonctionnalités d'IA sur Illustrator ? Merci d'avance pour votre aide.

The user has been deleted but still appears in Storage as an alphanumeric string and has not been moved to inactive accounts, preventing file management.

One of our colleagues has received a new device with Acrobat installed. He is signed in with his account to which the Acrobat Pro and AI-assistant for Acrobat licenses are assigned. The Pro features are perfectly activated, however the AI tools are missing in his interface.We already updated to the latest version (26.001.21431) and I have removed and added the license to his account again. Both without a result.   

please asap

I was moved to a business account earlier this year and alongside it, my personal files and behance account, however, when I was let off of the company, I lost access from all of my personal files and accounts without any proper warning and can't seem to revert that. I haven't found any solution to that issue yet.

Guten Tag,unser IT-Dienstleister würde gerne wissen, welcher HTTPS Proxy IP-Bereich für Adobe Stock in einem Firmennetzwerk benötigt wird: 1.    172.64.0.0/16    104.16.0.0/13 2. Adobe Stock & Bilder (Fastly-Subset für EMEA)Dies deckt die Bild-Server (*.ftcdn.net) ab, die für die Stock-Vorschau in Photoshop zuständig sind:    151.101.2.0/24 (Häufiger Standort für Frankfurt/Amsterdam)    151.101.66.0/24    151.101.130.0/24    151.101.194.0/24 3. Adobe Native NetzeDiese Netze gehören exklusiv Adobe.    192.147.130.0/24    193.104.215.0/24 (Speziell für europäische) Konkret geht es um Adobe Stock Funktion im Photoshop.Stimmt dieser IP-Bereich oder gibt es noch andere IPs?

Hi, we have 5 x Creative Cloud license which got renewed last month. However the users do not have access anymore to the licenses, and as a admin i have reassigned the users to the licenses however, no succes. Error message on user account is "No Access". Please help

Currently, from adobe we don't have any commands to manage the adobe creative cloud desktop application for to disable the auto updates. As most of the Organizations manages the updates by themselves and in our organizations we have 6000+ users affect by this non functionality. Can you please implement this feature as this is great help us to manage the adobe creative cloud desktop as well.

Hi everyone,I’m currently facing an issue with signing in to the Adobe Creative Cloud Desktop App (version 6.6.0.611) on Windows 11 (build 22631) in combination with a Federated ID and Conditional Access setup. When trying to log in via the menu “Help > Sign in using your browser”, nothing happens—the default browser (Microsoft Edge) does not open. All other options under the Help menu work fine, but this particular login entry is completely unresponsive. I have this problem since the 2nd may.The only way the login works is by manually deleting all Adobe-related Windows Credentials from the Credential Manager. After that, the browser opens once for login, but this behavior is not reliably reproducible.What I’ve already tried (unsuccessfully):Full uninstallation of Creative Cloud including Adobe Cleaner ToolDeleted all leftover registry entries and temp dataEnabled devtools in the app — IMS or Jump URLs do not appear in the Network tabRegistry settings verified:Added iAcroLoginType a

Hi Adobe,There are many URLs missing in the KB article about Network Endpoints (https://helpx.adobe.com/enterprise/kb/network-endpoints.html). I’m not just talking about optional URLs but also essential URLs which affect the look & feel of your products - means they affect the real usability and product experience :( Moreover there are general inconsistencies. All in all this makes the implementation for IT admins very tedious.Some examples:If the URL "d3awf6rem6b5na.cloudfront.net" is blocked by firewall/proxy, the icons of plugins in the "Creative Cloud desktop app > Stock & Marketplace tab > Plugins" won't get displayed. --> However, this essential URL is missing in your detailed "Downloadable allowlist"!   If the URL "adobe-3di-substance-source.s3.us-west-2.amazonaws.com" is blocked by firewall/proxy, 3D Assets in the "Creative Cloud desktop app > Stock & Marketplace tab > 3D Assets" cannot be downloaded. --> However, this essential URL is missing in y

Since the update of the administration console, it has been impossible to manage users or licenses. I receive an error message saying that you are sorry… and this has been happening for several days. When will the website be fixed?”

Dobrý den, chci zrušit  licenci 2000 credits, ale online se mi to nedaří. Nemám u správy této licence tuto možnost. Jak to lze udělat? Jde to u firem pouze telefonicky? Jde to zrušit žádostí poslanou emailem? 

Is there a way to hide the Benefits tab in the Creative Cloud Desktop app. We don't want our users to be able to see all the miscellaneous items in our enterprise plan but what is more recently frustrating is that there are “Partner perks” advertisements listed now, such as redeeming 3 months of LinkedIn Premium which should not be shown for an enterprise level license. We have tried editing the ServicesConfig.xml to append “BenefitsPanel” to “False”, similar to AppsPanel but it appears not supported in the same way.

 Hello, Im using Adobe sign API for users to send documents for e-sign directly through our app. But each time it delivers, it shows up with "DEMO USE ONLY" despite us having premium paid. Thank you

I’m unable to send comments to an approver along with my request.

Adobe Express has been inaccessible for me since I started my paid subscription 2 weeks ago.Since yesterday I get “This site can’t be reached” and ERR_FAILED when trying to open Adobe Express. It fails on Chrome and Safari, including the normal browser page, not just the app-like version. I already cleared cache and cookies, and the problem persists across browsers.This is critical because all of my designs are stored there and I cannot access my work. Please help

We’re introducing a new way to manage Adobe Express Marketplace add-ons using roles in the Admin Console. This update provides improved control, flexibility, and a simplified experience for administrators.Admins can now manage add-on access at both the organization and user level using predefined and custom roles.                    Go to Admin ConsoleWhy this mattersWith this update, add-on access is managed through roles, helping organizations:Control access to Adobe Express add-ons Enable specific add-ons using custom roles Assign permissions at scale using user groups Avoid over-permissioning Improve governance, especially for K-12 environments Align with role-based user managementAdmins can manage add-on access from Users > Roles in Admin Console by assigning predefined or custom roles to users or groups. Roles define access to Adobe Express capabilities, including add-ons, with permissions adjustable where applicable.Access varies by organization type (enterprise or K-12), and

I want to delete my account but I can't because I own an organization and I'm the only administrator and contract owner. I created the account for fun, and I don't have a business. I also don't have any active subscriptions. I've already tried messaging people and contacting customer support but all I've gotten is links for how to delete my account even though those don't work for my situation. I wondering if someone who works at adobe can delete my account for me since I can't do it myself?

I activated my Adobe Substance 3D Collection Education 12-month subscription on the 13th of November 2025. The subscription and all my plans and orders & invoices have been removed from my account. I have logged in the right account but all info and my still active subscription has been removed. I have now lost all access to the Apps I need for my education.The apps on my Adobe account now only show Trial available.Is there a way to access my still active subscription and regain access to the apps?Thank you for any helpSofia

The UMAPI is greyed out in developer console.I am loaded as an admin and developer in Adobe admin console.If I click on why is this disabled it shows admin permissions required.Please help to get the UMAPI activated?Thank youArlo

This is a bit complicated so bear with me. I work for a very large organisation, when I first started, I was given an adobe account (Enterprise I think) and licence for Location A. Since then, I have worked across multiple locations and never had an issue with my account. But recently Location A cleared all their old users, including me (fair!). I contacted them and they’ve confirmed I’m not one of their users anymore. I no longer have access to any licence or subscription. They can’t help me. I’ve been looking at what my options are and I’m stuck. I can’t remove myself from an organisation because I am not linked to one. I cannot change my email or delete my account (no idea why, the options just aren’t there). I have no plans, licences, or subscriptions - if I try to sign up for one, I get “Contact your admin for access”. The only things I seem to be able to change is my public profile details. The Account Name isn’t even my name - it's my old location. I am not the administrator of

Hello!I had access to my admin console before until I had to reassign a license to a different group.Can you please assist to get my access back? Thank you!Agathi

This is my plan and i have found no option to cancel it , can someone help me or a staff cancel it for me please it been 3 days im stuck with it i can’t contact an agent because im working till 18:00 and the subscription got another month that i need to pay but i didn’t want it 

I am an IT administrator for a K-12 educational institution and we are using Adobe Creative Cloud Shared Device Licensing.In the Adobe Admin Console, we have the following setup: Creative Cloud – All Apps (Shared Device) Adobe Express for education Custom Fonts I have assigned a user (teacher) to the Creative Cloud product as well as to Custom Fonts. The user received the confirmation email that Custom Fonts are available and should be accessible after signing into Creative Cloud.However, when the user signs into Creative Cloud Desktop on a shared device, they cannot use Adobe Fonts. In the Fonts section, they see a message indicating that permission may be required and that they should contact their administrator.I have already verified: The user is correctly assigned to the product and Custom Fonts in Admin Console The user can sign in successfully The issue persists even after signing out and back in to Creative Cloud Desktop Additionally, I am managing the Admin Console fro

Hi everyone,I’m having a persistent licensing issue with my Adobe Creative Cloud Apps (Photoshop/Illustrator) on Windows. I am a user in a Teams/Enterprise subscription (not the admin).The Problem: After I changed the installation language from German to English in the CC App, Photoshop and Illustrator started showing "License Expired" or "Trial Expired" upon launch. However, when I check my account online, it correctly shows "Active - All Apps" under my Business/Company Profile.Current State: In the CC Desktop App, the "Home" tab shows "Open" for Photoshop, but the "Apps" tab shows "Install". When I launch Photoshop as Admin, the user icon (top right) appears and shows my Company Profile, but the "License Expired" banner remains. I am 100% sure I am logging in with the "Company/School Account" option. What I have already tried (without success): Logged out and back in multiple times. Deleted the OOBE, AAMUpdater, and OperatingConfigs folders in AppData/ProgramData. Cleared all