Enterprise & Teams

Dear Adobe community,I have a problem with a Windows server setup in which users have to re-login to Adobe Acrobat Pro because of profile synchronization issues. The setup is the following: We have a Windows server environment (Windows Server 2022) with two servers behind a load balancer where user profiles are synchronized using FSLogix. On the servers, we run Adobe Acrobat Pro and every of the 19 users has its own personal named license which allows simultaneous logins on two devices.The setup should be as follows: Users should remain logged into Adobe Acrobat Pro on both servers, so switching between them via the load balancer doesn't require re-authentication. This unfortunately does not work. When a user works on Server A, they stay logged in across multiple sessions. However, when the load balancer routes them to Server B, Adobe prompts them to log in again. This happens on every server switch. It seems like the already authenticated session on this server is invalidated by the p

I have two users who have sent me these screenshots. One who has an Acrobat Standard DC license says “Start your free trial of Aobe Acrobat”. The other has Creative Cloud Pro Plus for Teams that says “Time is up! Most Acrobat tools have been disabled, but you can continue to view and comment on PDF files.”  I’ve tried to remove their license and re-apply it. I’ve had them sign out and sign back into their accounts. They have tried signing in from the software, on the website (cleared browser cookies), and from different devices that they’ve never used these accounts on before.  This is critical to our organization’s productivity so having to post this on a forum is rather insulting. I see no other method to contact support other than a chat bot that’s useless. Please let me know where in our dashboard I’m missing the option to contact Adobe for help with this.   

i had three different subscriptions for 3 different products. I did not believe i needed all of these.  I contacted support online and requested to speak to someone.  in less than 2 minutes the phone rang. The gentle man (I believe the name was Bopena) listened,  knew what to do and solved the problem and we were done. I kept one product, he cancelled the other 2 and without prompting, offered a 2 month refund on the 2 cancelled products.   Simple easy and courteous . THANKS Adobe support! 

I am the only administrator for our Adobe Admin console, Education version.It is synced with Azure.I have been managing the admin console for over 4 years. This week I cannot get access to it - it says “contact your admin, it doesn’t seem you have access”.  There is no other admin to contact.I have tried accessing it via incognito mode - no joy.The admin instance itself is running as I can see apps available to my personal version of the account. However, my admin version of the account is locked out - I can’t get in.Where do I go for help to regain access please?

I subscribed to the university Adobe Creative Cloud plan. Then, I received a confirmation email stating that my access started on 27 February and should be valid for one year. I was able to use the Adobe apps normally two weeks ago. However, since last Thursday all Adobe applications have been locked, and the Creative Cloud app shows a message saying that I do not have access and should contact my administrator. (Access ended: you no longer have access to this app...) I went to the uni service desk, they told me to contact Adobe.Any advice would be greatly appreciated.Thank you.

I was recently signed up with a licence for Adobe Pro, when setting the account up, I mistakenly selected merge personal profile and business profile.  This resulted in all my documents being downloaded into the profile.  I need to keep these separate so that they don’t show in the new pro account as I need to work with other staff members when signed into this account and I don’t want them to see my HR documents when we are using the e-signature option. To keep account security, my manager has deactivated my licence.  When she reallocated it me and I reactivated, it didn’t give me the merge documents option and when logging on, my HR documents were still showing. How can I resolve this? 

I have seen a similar quesiton asked, which is the same issue as me but I cannot find the Sync > Manually delete users. So I am asking again. I run a school and on accident every microsoft intune group got synced to my adobe admin console. I only need 2 of the groups so I am asking how do I remove the other 778 groups! I have tried via the bulk user update but it won’t  let me remove the groups. I have tried pausing the IdP sync and removing groups after but still no success. the squares next to the groups are all greyd out. Any ideas would be great thank you!

We cannot access the Adobe Admin Console due to an Azure AD domain change. We need an Admin Account Recovery.

Hello, so Abode sent me a mail that said my gratuation is coming. But i am still a university student. And in Creative Cloud, it said my next payment will be changing to normal (non student) plan. So ı bought a new student plan but it created a new account in the same email. How can i fix this? Because i still have two acconts in the same email and one of them is still gonna take normal plans money. 

Minulla on henkilökohtainen Creative Cloud Pro tili ja haluaisin asentaa työläppärilleni Indesignin ja Photoshopin. Työnantajalle tämä sopii, mutta rikkooko tämä Adoben käyttösopimuksia?

Assinei o Acrobat Pro 2024 2 licenças, no entanto quando entro no adminconsole não estou conseguindo atribuir essas licenças, quando vou em usuários e vou tentar atribuir produtos não aparece nenhum. Será que isso acontece por eu ser apenas contract admin? O que devo fazer para poder atribuir essas licenças? 

I applied (for my organization) for the non-profit licenses ($15/yr) and was approved by the vetting org Goodstack. But I have not been designated the "Admin" so I cannot login to the Admin portal to adminster the licenses. ?

I'm a student at IT Morigia Perdisa, Secondary school in Italy. I have a student account and my PC don't support the new version of Adobe Software like Indesign and Photoshop. Since 2025 Adobe Cloud don't permit me to download (from the software icon) the old version of the programs. someone can share with me the link to download, compatible version of Photoshop and Indesing that i can use on PC with this carachtercistics: Nome dispositivo DESKTOP-P3PAS29, Processore Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz, 2.90 GHz RAM installata 8,00 GB (7,87 GB utilizzabile), Archiviazione 238 GB SSD SKhynix SC300 HFS256G32MND-3210A, Scheda grafica Intel(R) HD Graphics 4000 (32 MB), ID dispositivo, EEF7AD91-F9F7-4B2A-9ACF-D0CB2840E7FD ID prodotto, 00330-80000-00000-AA518 Tipo sistema, Sistema operativo a 64 bit, 

Cuando se cancelan el ID por haber comprado licencias desde la pagina de ADOBE que debo hacer

Error: a person has 2 users in AD and was integrated into adobesign, it was on the list of pending users, 1 of the accesses was active, but with the wrong email and the other access was integrated and remained inactive.

I want to reinstall my entire adobe creative cloud because i get an constant error message that cclibrary is damaged and it is so annoying and i found that i should reinstall the whole cloud  and to reinstal the cloud you have to delete every app, but i can uninstal every app, expect Acrobat, i can only click try again but have clicked that button 100 times right now. How do i fix this?

We have a team of about 10 people. The generative credits are up for the month but I need to work now so I sent a credit request via Photoshop and my admin granted it and bought a credit pack but I never get it, it’s been 4 days. From his admin console my account is added to the ones that access the credits or whatever, what do I need to do? I feel Adobe is screwing us over when nothing works and its all very complicated and messy.

Good day.Our 3-level IT want to disable the following options on all Adobe Acrobats installed.-Show online storage when opening files-Show online storage when saving filesThe chatbot told us to create some regkey on HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDownbShowOnlineStorageWhenSaving > 0bShowOnlineStorageWhenOpening > 0But is not working. After setting the regkeys and rebooting, the options still appears as enabled. We need to now if it’s possible since we want to deploy it.Thanks

Navigating Adobe or any kind of help is harder than landing on the moon. I keep getting Exceeded maximum number of files (50) or total size (100 MB). my document is like 56kb. I keep getting this on all my documents. I do have an account, these are files a friend shared to me. Generating a link is useless because the download button is nothing, I actually F12 and went into the code, literally adobe cloud download button is just an image literally. Been using windows since 2001, used Adobe products from 2003. There is not a single link on entire Adobe website to contact support, I ran an AI agent to search for it, it doesn’t exist. I think it’s easier at this point to start a competing software platform or try to land on the moon. Jesus christ, is anything other than photoshop actually working from this company ?

i have subscibed to an email from Adobe that lets me know they have new updates to download for the AUSST tool, email titled "New updates are available for Adobe apps" but for the last 3 months it shows the same new update “Audition (Beta) v 26.0” in email and never has updated to show other products but im sure by now they would have something new… anyone else getting this? 

The process to get “Adobe Pro” installed on my computer was incredibly convoluted and illogical. First, it’s the messaging. Second, it’s the lack of direction. I will provide the steps in the order presented. The goal is to get “Acrobat Pro” or Acrobat with full features. Step 1) See if the app is available to my subscription. Viewing “Included in your plan” I see “Acrobat Pro” as listed: Step 2: Access your apps and services to download, since you can’t do it from the active page. Since there’s a lot of apps, I search “Acrobat” and there are 3 options available to me, none of which includes “Acrobat Pro”. Instead, there is “Acrobat Desktop” which has an “open” button that seemingly means it’s already installed on my computer, “Acrobat Web” and “Acrobat Reader” which is a limited featured version of the application, though it doesn’t show that I have it installed. Step 3: Research. Why should I need to research why Acrobat Pro is listed as available to my subscription, then not availab

Hi all, My team is having issues with the way that logos are being displayed in our CC libraries panel. Please see the attached screenshots. Two of my team members are seeing most of the logos displayed with a white background. For me, all of the logos are displayed correctly – with a transparent background. The logos were added to the cloud by dragging them from Illustrator to the cloud panel. This issue only affects the thumbnail image. When placed in a document, the white background is gone. The same issue is happening is Illustrator, Photoshop, and InDesign. So far, we have tried:Quitting all Adobe appsSigning out of the Creative CloudEnabling GPU viewChanging user interface settings in Preferences Please let me know what else I can try! Craig

Hallo Zusammen,ich habe zwei Notebooks, die identisch eingerichtet sind. Windows 11 und Adobe CC. Die WLAN IPs der Geräte habe ich in die Adminconsole eingetragen. So auch die Egress-IPs. Ich habe ein SharedDevice Paket erstellt und auf beiden installiert. Wenn ich mich auf beiden ins Adobe CC einlogge, dann kann ich auf beiden auch Dinge installieren (die Kaufoption ist weg). Ich installiere also auf beiden InDesign, öffne es und nun kommts, auf dem einen klappt alles wunderbar und auf dem anderen wird die Egress-IP angemerkt. Kann mir einer erklären, wo da der Unterschied liegt? Ich habe auch schon den Adobe Cleaner laufen lassen, aber auch das nützte leider nichts. Die Idee aus dem etwas älteren Post  greift leider auch nicht. Im Gegenteil, dass sorgt nur dafür, dass die Kaufen-Option wieder auftaucht. Ich hoffe, hier kann mir jemand weiterhelfen.P.S.: in der aktuellen Version wird beim Login das AltGr + Q nicht mehr als @ erkannt, sondern springt in das Menüfenster. Super nervig.mf

Got a new student plan with my university email 5 days ago and everything was working well and as intended until yesterday, when i booted up after effects only to be stopped by a Log into account screen. Tried all the possible passwords, with my student email, and none worked, tried the forgot password button which sends a code, but it never arrived. I backed out and tried login in directly with google, which works, but i soon find that all the apps are locked and my plan wasnt showing up. I then get a “Welcome to adobe” email, which i had not received when i first made the account. Now in the rush of the morning in a new job i had to resubscribe with the same plan to unlock everything again. I have the payment receipt from 5 days ago so i know im not crazy.Tried talking to client support yesterday after work but i couldnt get ahold of a human and the bot could not give me proper answers.I want to know what could have happened and if there is a way to stop the potential extra charge il

Hi,Does anyone know if you can access Behance or Portfolio through their teacher DET VIC account?  I get the "you do not have access to this product" and can't go any further.Thank you,H.