Questions

Was anybody here that have the same experienced like me accidentally subscribed and purchased their premium by mistake. I'm wondering If I can still get a refund from the main app since google play can no long help me with this as they were saying it's not in line about their refund policy?

I am experiencing issue with the server on Adobe Scan Android App even after having a connection. Have tried Cellular data and WiFi both but it's not working, even tried another device but no luck!

What is this focus type symbol in Adobe scan market up. It is Circle shape with check mark in while color as it shooting with gun. It done not add any effect. 

Hi please help me with my refund process. I am attaching the account invoice made for my payment thru adobe scan. Thank you. 

I have subscription of adobe. When i open adobe scan and try to scan documents it show black screen and say looking for document but nothing happens. This issue come from last 2 day. Please resolve this bug

Hello, I am trying to cancel my free trial but I am unable to find the option. It's so difficult to find the option on the app. Can you please provide any assistance?

Hello, I canceled my subscription. I would like to request a full refund. I have not used the service. Please process my refund.

I went to both services to get a full refund, Apple said they don’t deal with 3rd party transactions so they couldnt issue a refund. Despite me canceling the subscription in the same 24hrs. I still haven’t got any more information about the full refund. I contacted the adobe support just to get sent a link where I already canceled my subscription. Please contact me

Hello, I contacted both services to receive a full refund. Both Apple and adobe. I canceled in the same 24hrs the renewal took place. Apple says I’m not eligible for a refund. Additionally all the links for adobe support. Isn’t helping me find what and how I can get my refund. I didn’t intend for a renewal of the subscription. Please contact me

I would like to request a refund for an unauthorized purchase of Adobe Scan Premium that was charged to my account. I noticed the transaction this morning and can confirm that I did not approve or intentionally make this purchase.As this request is within the 14-day refund window, I kindly ask for your assistance in processing a full refund. I have already submitted a refund request through the official form and will also provide my Google Play purchase ID here for your reference: GPA.3350-8593-2136-84297..0 Please let me know if any additional information is required from my side to facilitate this process. Thank you for your understanding and prompt assistance.

Quiero cancelar mi suscripción a la aplicación  adobe scan  no se usar no me sirve para nada no se ni siquiera se como me suscribí  cancelar apartar desde hoy 04 /09/2025

Fiz o plano Premium e iria cancelá-lo no dia 15 de abril hoje, porém a cobrança foi realizada no dia 14 de abril no meu cartão de débito sem a minha autorização quero meu dinheiro de volta. Segue foto da cobrança indevida e abaixo o anexo do app falando que a minha renovação seria no dia 15 de abril Aguardo um retorno com urgência.

Hello,I am experiencing an issue where Adobe Scan premium features are being blocked.I am currently using Adobe Creative Cloud Pro (Enterprise, 2PC license).However, when attempting to use premium features in Adobe Scan, the following message appears:"Enterprise administrators have restricted this feature. Please contact your administrator for more details."I am the system administrator, and I have already thoroughly reviewed the Adobe Admin Console.The Creative Cloud Pro license is properly assigned, and there are no visible settings, menus, or options that allow me to configure, enable, disable, or even view any restriction related to Adobe Scan premium features.This message indicates that the enterprise administrator has restricted premium features.However, there is no available setting in the Admin Console to manage or control this restriction, which is contradictory and prevents proper use of a fully licensed product.This issue has persisted despite multiple attempts to resolve it

Fiz apenas o período de teste e me cobram a assinatura. Qual o motivvo da cobrança sendo que era teste? Como reavejo o valor?

Bonjour, j'avais mis un commentaire Google sur Adobe Scan comme quoi on ne voyait pas le stylo vert et le stylo rouge. Vous m'avez donc proposer d'envoyer une image pour compléter mon commentaire.Donc le voici.

Hi ​@adobe Team, I made a mistake by using free trail for 7 days but it cost me 890 rupees and it got deducted from my account. Order no : GPA.3334-6205-0555-36665  This is my transaction detail (UTR): 882941970886 .I request Adobe team to look after my issue. I have submitted cancellation and refund form. Please look after my issue.

Dear Adobe Support Team, I am writing to request the immediate cancellation and a full refund for an Adobe  subscription associated with the email address: [Email removed by Adobe Moderator for security reasons] I would appreciate your urgent assistance in processing this refund and confirming the cancellation in writing. Thank you for your understanding and help. Sincerely,

7th April, 2026.I have read similar requests and tried the steps offered but still cant find my documents. I used the app for more than 3 years but All scans disappeared from my phone app, and desktop as well. I need assistance asap! 

Sir/madamI took trail of Adobe scan on 26 March 2026 and forgot to cancel my subscription so on 02 April 2026, my account is debited with 6200 rupee.I took trail and and found that there is the things those are rarely used by me.so there was no plan to purchase it.In future if I need your world class services then I definitely purchase them, but as of now I want my full refund asap.I applied for refund on the same day when I it was purchased. But I not got any satisfactory reply I got two reply and both are contradictory (screenshot s are attached) Please help me out asap, because this money is really matter for my as of now.i m going through a tough time.   

As I write earlier too but due to confused reply I'm writing again sir. Full story as given below.On 26 March 2026 I took trail period of 7 days and I donot find any thing price worthy for my personal use.Unfortunately I forgot to unsubscribe the mandate fro phone pe UPI app. On 02 April 2026 my account was debited by 6200 INR . Immediately on the same day I raised the refund request on every platform like Google play and Adobe site. But I got 2 type of reply One on Gmail saying that this purchase doesn't meet with our policy (screenshot attached)Other on refund review status, saying that your financial institution will return the fund to your original payment method.(screenshot attached) Note-Payment proof also attached  Please help me out by doing needful.

er is een abonnement afgesloten zonder mijn medeweten. vandaag is 75€ afgeschreven 

Yesterday 27 March 2026 I purchased the free trial of Adobe scan but it deducted the whole amount from my bank that is ₹6200. After that I cancelled the subscription from Google Play Store and GPA no. Is GPA.3345-2457-3158-32287 am attaching the invoice as well. But google is saying it against our refund policy. I filled the refund form from your website still I got no response please look into my situation.

Please refund my amount.I see multiple same issue so looks like you are not fixing and doing it intentionally. Here is the details, please refund asap. Dear Customer, Greetings from HDFC Bank! Your Google Play - App Purchase Services bill, set up through E-mandate (Auto payment), has been successfully paid using your HDFC Bank Credit Card ending 6833. Transaction Details: Amount: INR 2650.00 Date: 01/04/2026 SI Hub ID: YMRLXqRCf4 

Não consigo usar o plano que contratei 

  "I would like to cancel my subscription"