Questions

I have a client that we want to use a stock image on a bus signage that we are designing, but wanted to be clear what license was needed to not violate terms. Any help is appreciated.

Hi All,  I have an Adobe Stock 25 Credits a Month plan and I'm supposed to get 3 HD videos a month along with it.  However, Downloading videos is not functioning.  I'm running a Macbook Pro 2019, 16-in,  OS 12.4, and it doesn't matter whether i use Chrome or Safari.  I've done all the troubleshooting - empty cache, delete cookies, history, etc.  logged out and back in.   Clicking a video does not give me an option to chose credits to license, and if I try to clike "BUY" i get the same error (see attached pic).  Adobe customer care has been useless over the past 72 hours.  Anyone else having this issue or have a work-around?  Thanks so much!  

Hi all –  Logged in to my personal account, I created a PR project using (watermarked) Adobe HD video clips. Now that I wish to purchase the clips, I want to purchase them using someone else's (my client) CC account. So, I log out of my account, and log in to his and load the PR project again. The clips are there of course but the option (shopping cart icon) to purchase directly from within the PR project is not there. I thought I'd be clever and log into his Adobe Stock account while still being logged into my Adobe CC account. Nope. You can do it oddly enough but it just purchased using my Adobe Stock account. It didn't care who's Stock account the machine was logged in to. I've also tried to export my Stock library but there's no way to import it into another account that I can see. Ultimately I could search for all 26 clips again while logged into his account(s), purchase them, then hopefully be able to Replace Media from Bin. But I was hoping it would be e

Bought accidentally 2 license for one design. Who can I contact since this website has no email support.

Ich besitze bereits seit Jahren ein Abo. Dennoch wird bei Adobe Stock von mir gefordert ein weiteres Probeabo abzuschließen um den content runterladen zu können. Was soll also dieser Schwachsinn?

I was scrolling through to find the right picture but accidentally clicked the license button instead of the preview button

Hello! For the past two moths I've been charged EUR 36,89 (that's EUR 29,99 + EUR 6,90 TAX) for something thats named: STKS,ALL,MLP,DRI01,MUE,001,N/A which I honestly cannot recall buying. Checking my active plans on my account page it doesn't show any active plans beside my Photography plan. Can anyone tell me what are they charging me for?

Can you add more images of printed tees, actual t-shirts with printed design, graphics and with models wearing graphic tee? Most of the results are for solid t-shirts and I'm unable to to use them for my creative work.

I accidently licensed photo #503392485, how do I unlicense it? 

Hi Sheena,I came across this post today as I was googling for what to do/who to contact when you've licensed the wrong image! This happened to me today for the first time in the past couple of years of using Adobe Stock and the 50+ images I've licensed so far.The image is https://stock.adobe.com/images/children-together-at-school/99365180 - is there any way you can remove it from my license history and credit me back? I would be so greatly appreciative!Thanks so much,Fred

My trial period for Adobe Stock expired, I forgot to cancel it and have incurred a monthly charge. How can I find out how many assets I downloaded and if I cancel the plan now will I still be able to download any assests 'owed' to me?Thank you.

Hello,  I have a trial version of adobe stock (10 assets a month). When I visit the adobe stock website and I'm signed in to my account, it says I do not have a subscription but when I go to my account the plan shows up. I was using an audio in premiere pro and clicked the cart button but it says I have to buy a subscription or credit. Any help trying to figure this out?  Here's what shows up.  

I checked my payments and noticed I had been charged for the use of stock images I didn’t want, don’t need it and am not using. I have spent quite a while trying to find a contact number or other portal I could to contact the Adobe Customer Care / Billing team about this.  Given the money Adobe generates, I am very disappointed with the GUI’s you have set up.  It’s like you’re trying to frustrate your customers rather than help them. Anyone that can advise on who I can contact to sort this out, before I give up and pass to Trading Standards and Which UK?

Hi there. i have recently checked my adobe account after not have checked for a few months. i have just checked that adobe has been charging me for adobe stock images which i have never subscribed to ever. i woul really like it if someone could help. thanks.

What Adobe Stock 'Audio license' is required for use in a video NFT for sale to one or more people?- is a standard license sufficient?It is unclear from reading the various license type.

Hi! I am trying to cancel a free trial I received by Stock, but didn't realize that I had to pay a fee because it was a yearly, monthly purchase?! It was supposed to be free and in a couple days I am getting charged but I cannot afford anything! Please, I do not want to pay the fee or the monthly purchase! I am okay with having the remaining months with my pre-purchased Creative cloud yearly subscription, but I do not want Stock anymore. It is a separate plan and the fee I am being charged is the same as the Create Cloud subscription. Please! I cannot pay for anything else right now! Someone help me cancel Stock without fees please!

Hi,I am trying to cancel my trial subscription on Adobe Stock and I cannot access the manage plan button. it shows You'll be able to manage this plan shortly."Please adviseThank you

Hi we cancelled our subscription in July 2018 but have noticed payment has been taken every month since.  Can someone please contact about a refund!!

I tried to buy a license for a photo and didn't receive the license even though adobe has withdrawn money from me twice! Please I want the license and a refund (as you withdrew money twice for the same license). 

I purchased on 27th of april a teams license from a reseller (I don't know if authorized or not, it is called RiseKeyShop). after less than a month my license appears to be expired. basically I believe it was simply activated a one month trial version, but this is not verifiable in any way from the account information lacking of administrator permissions. Therefore, not only have I been a victim of scam but furthermore Adobe allows and facilitates this kind of activity.I am also found to be unable to delete my account as there is no option in the privacy section as stated in the support section.I would appreciate at least being able to delete my account, thank you.Translated with www.DeepL.com/Translator (free version)

Hi there,  Is there a way to flag inappropriate images coming up whilst using safe search? I've encountered some images that should not be visible since safe search is activated.  Thank you!

Greetings, downloaded two AI files from Adobestock and can't open either one of them in CorelDraw (X7).I have never had this problem before but am now being told there is a problem reading the file.  Trying to importing either as an EPS does not work either.All assistance vastly appreciated. I am running Windows 10 BTW..70795302 and 109805798

I would like to export my export licence history from Adobe Stock as PDFto have a overview!Do you have a tip for me! Thank you very much. Gershwin.

Can I use a picture from the premium collection to create my own designs(photo manipulation designs) and use it for commercial purposes?Like the two pictures I showed below. 

I just pulled a 3D model of a shot glass and the wrong model was linked to the download. The file downloaded doesn't have a tapered base. The model in question is FILE #: 248058188