Questions

Hi I am building a peer led community that holds social events and local campaigns to raise awareness of our cause, I have created a logo using an image from Adobe Stock and using adobe express to design it. The license I used on adobe stock is a standard one, when i look at the licensing page its states: This Adobe Stock licensing information is intended for individuals, Creative Cloud for teams members and VIP members only. ETLA users, please see the enterprise page. I am struggling to understand whether the standard licence is right for an organisation such as the one i am building, the image will be used for a logo on social media and for flyers. Do I need an enhanced or extended licence? or will the standard one be enough?  Many Thanks

How did this pass editorial?https://stock.adobe.com/video/confederate-flag-waving-animation-seamless-loop-4k/827167751

Hey, i just paid for a month of Adobe Stock and got 10 credits, but when i cancelled subscription all of credits dissapeared, what to do ? Fill for refund or what ? 

Hi,   Currently working on the implementation to import the adobe stock images to aem dam. For that we would like to include the condition to filter the specific content_type and date range for the licensed assets. I am looking for the help, is there any way to directly filter the content_type and date range from the curl command or using the query? When hitting this command https://stock.adobe.io/Rest/Libraries/1/Member/LicenseHistory?locale=en_US&search_parameters[limit]=1&search_parameters[offset]=0 i am getting the following result.  { "nb_results":, "files": [ { "license": "Extended", "license_date": "12/24/24, 5:39 AM", "download_url": "", "id":, "title": "", "creator_name": "", "creator_id":, "content_url": "", "media_type_id": 2, "vector_type": null, "content_type": "image/jpeg", "height": 3072, "width": 5120, "details_url": "" } ] from the result i want to check the content_type is image/jpeg and would like to check the date range also. I checked t

Hi, I accidentially licensed #116997942 instead of downloading only a preview. Can I return the license and get my credits back.

I got this image (130913059) and when I open the vector file there is nothing. I can see the image in the thumbnail, but nothing on the cavas. I would like my credit refunded back to me please. 

Cuando esta página era Fotolia compré una licencia de una fotografía para usarla en la portada de un libro que no publiqué, pero que voy a publicar ahora, pero ahora no aparece mi licencia en el historial de licencias, ¿qué puedo hacer para recuperar esa licencia prar no tener el peligro que me denuncien por uso indebido de una foto?

Hi, I would like to sell products on Teachers Pay Teachers using adobe images but I do not know what they guidelines are. Do I have to purchase the images that I use in my products for commerical use? How does this work? 

Bitte fügt eine Aufforderung zur Bestätigung hinzu, wenn man ein Bild lizensiert. Es ist mir schon mehrfach passiert, dass ich aus Versehen bei irgendeinem KI-Müll draufgeclickt habe und ich dann die Credits mühsam zurückfordern muss. Gerade bei der Suche finde ich nicht, dass es überhaupt den Button auf den Bildern braucht. Erst beim Vergrößern sollte die Option überhaupt erst erscheinen. Bin schon wieder kurz davor mein Abo zu kündigen - die Bedienung von Adobe Stock ist grundsätzlich unterirdisch.

Hi. I want to create bilingual flash cards for my etsy shop. Would I be able to use the Adobe stock images with standard license or do I need extended license? 

I licensed a stock images that states it has a transparent background, but when I open them in jpeg the backgrounds are not transparent --- they are checkered.  Is there a simple solution that I am missing.

I keep getting this error message when trying to purchase stock photos: "Online Licenses Not Available in Your Region."  I'm located in the United States and not clear if this message is related to MY use OR if it's related to the locaiton of the creator/vendor/seller.  HELP!

HelloI have just bought an adobe stock image by mistake via my company's account and it cost 937 credits... Is it possible to cancel it by deleting the image on my side? I know Abode ask to consent but it was an absolutly mystake...thank you very much for your help Carol

I need to download a stock file, but although I have a full CC subscription the stock site keeps prompting me to sign up for the free trial. I've made sure my apps are up-to-date, signed out an in several times, and tried a few different browsers, but the problem persists. Is this an issue at my end or Adobe's?

I have accidentally licensed an image I don't need. How do I undo this?

I've found instructions via Adobe and elsewhere on how to get fonts working via AdobeStock, but none of the instructions I've found have helped. I either get lost because the instructions show something I can't see (menus don't show on my workstation) or the instructions simply don't seem to work.I've licensed and added the fonts but they just don't show on my workstation.Can someone point me at instructions that will work?It's probably not complicated, but it's got me stumped.

It seems as though I can't download certain assets I've selected, primarily because they are AI generated. Can I get these assets reversed or refunded somehow? 

I am a professor and have a small website where students write articles on sustainability and fashion. I was contacted by a stock footage company from Germany saying an image we used for a thumbnail was used without there permission and I have to pay 900 euros. It's over a year old and the student who found it graduated. It's not on Adobe Stock now but when I did a google search it seemed to indicate it was - but the link went to a 'page can't be found' page.Is it possible it was on Adobe and isn't now? Any idea what I can do? I can't see a student using it without permission since it's just feet in a pool and there are tons of these images around. I'm attaching the Google search result so you can see how there is (was) a link to stock footage. And I don't have it in my library because I wasn't the one who originally downloaded it...

Hi everyone,I’m facing an issue with Adobe Stock and would like advice or support. I unknowingly ended up in an annual subscription after signing up for the trial. I wasn’t aware that it couldn’t be canceled monthly and now have to pay €36 per month for a year or nearly €200 to cancel early. I didn’t notice any clear information about a 14-day cancellation window, and Adobe Support hasn’t replied to my emails. Has anyone faced similar issues? How did you resolve it? Thanks in advance!

recently started a trial with Adobe, but the payments continued after the trial period without my consent, charging me £47 monthly. I attempted to cancel the subscription but was met with a cancellation fee, which seems highly unreasonable for a service I did not intend to continue. I did not make this purchase knowingly, and I have made multiple attempts to resolve the issue. Despite this, the payments kept going through, and the subscription wouldn’t cancel. I would like to request a reimbursement for these charges and a resolution to this frustrating situation. Has anyone else experienced something similar? Any advice on how to resolve this would be greatly appreciated. 

I need to inquire about how to access the licensing history of photos I previously purchased from Fotolia. Some stock photo websites are requesting proof of copyright for these images. Could you please guide me on how to access the purchase history and licensing documentation for my Fotolia purchases? I need this information to verify my legitimate ownership and usage rights for these images. Please advise on the steps to retrieve these records from my previous Fotolia account.

Hello,Currently I'm using adobe stock free trial and I want to ask.Can I use the assets I'm licensing during free trial in the future after it ends?I'm not planning on subscribing and I want to cancel before the subscribtion starts.

Hello friends, what could I do if I forgot to cancel the free trial of illustrator and adobe stock and now they are charging me but I have not used and will not use adobe stock? Yes, I can pay for illustrator but adobe stock doesn't make sense because I won't even use it

Image 937823059 in Adobe Stock is supposed to be a transparent background. but..... when you open the file and try to delete the background or hide that layer it exposes black circles around the lights... How do you get get around that?   [Moderator cured the subject for clarity. Was: "no background png'" images in Adobe Stock have checkered backgrounds] [Moderator deleted original stock asset. Please do not share the original stock asset.]  

I accidentally licensed the HD version of a stock video rather than the 4K -- I didn't realize they required different licenses. How do I change that?