Questions

Adobe support, YOU BETTER #$#$#@$% contact me immediately, I am beyond pissed. Why was I charged for a 30 day free trial to Adobe stock, and why does this same topic appear a million times on your boards? I signed up for a free trial and downloaded no more than 3 assets to TRY OUT, as per the free trial. Never touched Adobe Stock after that first trial day. Now, not only was I fraudunlantly charged as a result of what must be intentionally misleading links, my account also says that I need to pay over $300 to cancel.  This is unreal and absolutely unacceptable. You don't even have a customer support line to contact - simply BS FAQ pages.  I'm charging back my credit card and most likely pulling all of my Adobe services. 

Hello. Below you can see the prompt I entered into an AI and the result it produced. If you look closely at the image that was produced, you will see a watermark from a site that is a competitor to Adobe Stock. Seeing this made me think about AI and copyrights in many disturbing ways. What are your thoughts? 

Hi,I can't seem to find the answer to this specific case.I have an adobe creative cloud educational license, including various software, and unlimited stock images licensed as "Educational License".Can I use these resources (software + stock) to create content for my personal social media projects (personal brand, and faceless theme page) that are not directly linked to my student life, and could end up generating money? Or do I need to get another kind of license to do so?Are the rules the same for the software use and for the stock images?If someone could help me it would be highly appreciated, since I can't seem to find a proper mention of what I can or cannot do with an Educational License. I just seem to find documentation about the "perpetual, worldwide license" and I don't know if an educational license is considered as such or is a different type of license.

I have licensed a 10 second video clip which I have paid for and is in my downloads library. When I hit download though, nothing happens. The video also still has the Adobe Stock watermark through the middle. Its incredibly infuriating. Can anyone help? Thank you in advance.

Hallo - ich habe für meine Firma von meinem Account aus versehentlich 3 Bilder auf Adobe Stock falsch lizensiert: #263039702#203579003#402036654Wir würden aber stattdessen diese Bilder benötigen:#238584028#525640048#444915160Ist es möglich die Lizenzen zu ändern bzw. die 3 Bilder zu stornieren und die anderen 3 zu lizensieren?Ich bitte um rasche Antwort, weil das ABO morgen ausläuft - vielen Dank!

What kind of license is required for a stock graphic used on 30 tee shirts given awayat a family reunion?thankswcwar 

Hi, I am a student, and I decided to buy adobe photo stock for a project some time ago. I ended up using some photos but realized this wasn't for me, so I went to cancel, and adobe offered me a good deal to stay.... later I noticed that I accepted to join a one-year subscription as the deal... at the time I didn't realize ..... not sure what happened there but once I noticed I requested to cancel the subscription again, but I was told I couldn't cancel unless I pay about $60 because its a 1-year commitment... if I canceled, I would lose my credits Aswell even though I already pay for them... I didn't want to waste that money, so I decided to stay because I didn't want to pay the $60. and I thought I could just use that money to keep paying for the subscription... but I really didn't have any need to get anymore photos and didn't know what to get photos of... also I didn't want to waste the credits I already pay for on some random i

I'm using a sony a6400, I try to upload photos that could work as stock assets. I enjoy taking pictures of things that can be useful like flowers, books as a book background. None are accepted, can anyone please help me figure out how I can take photos/edit ones that could be accepted. ThanksNote-I also attacted my photos with water mark for this thread

Buenas tardes, llevo casi los 14 días tratando de contactarme y que se me haga el reembolso, la aplicación ya me no dejó entrar para cancelarlo antes de la prueba gratuita    [Moderator moved the thread to the correct forum]

Dear Adobe-Stock-team,I would like to use pictures from your platform in a scientific paper, for a presentation at my university. I am not sure whether I am allowed to use the images in my academic/scientific presentation. Could you please confirm if it is allowed to use these images (normal but also AI images) in my presentation?There are people in the pictures.Do I not need the permission of the people depicted?Are there any special rules because there are recognizable people and babies in the picture? (there are mainly babies).Where can I find the license type of the images? I have to specify the license type in the source list of my work (such as: CC0, CC by license or CC etc...).I don't really understand it, because I found the same image on Freepik, for example, and there it is free. But here it costs 20 euros.Sorry, but my university takes these things very seriously and I don't want to make a mistake.Thank you very much for your support!

Hi Adobe,I was searching for a mock up and accidentally downloaded this design template but I won't be using it. Image # #499172641 Is there a way to reverse the license?Thanks!

It doesn't make sense that we can be force-fed features we didn't ask for but don't get a report feature for Adobe Stock Images. I hate AI in my search results and filter it every time when looking for stock footage. I've now run into a problem where I clearly see an AI image amongst my filtered results despite SPECIFICALLY clicking "Exclude Generative AI"How do I report this violation of mislabelling?

I'm so tired of this happening. I pay almost $60 a month for Creative Cloud. This has happened before though. It stopped but now it's happening again.I'm using the software. I downloaded free stock to use. I have one of the apps open. So I then go and get more free stock. My account is loaded into the browser [you'll see my email address proving I'm connected to my account].I type in a search for stock, images come up, I switch to video, find what I need and click on the license for download but then it acts like I'm a guest and to "sign up for a free trial." How do I fix this? It's incredibly annoying when I'm in the middle of working on something.The video below shows this. You won't see my mouse movements because I'm using free software to record it but I added arrows and so forth.https://youtu.be/gEeXdxKSdmY

I wanted to use a couple of stock images in a book with print run of only 200.  Am I right in assuming that I can use this under Standard licence terms.

So, I'm new to this adobe stock because someone asked me to. I bought credit plans of 5 photos and the plans purchase was successfull.  But, I can't licensed any photo. What's wrong with my account? Can someone point what's wrong with this issue?Thanks! 

Boa noite,Quero reembolso do 54,00 reais que paguei Pix 29990641870Rodrigo Fernandes PinheiroPorque o serviço oferecido não é verdade pois requer assinatura de outros programas.AguardoMostrar texto

I unknowingly clicked on Adobe Stock. Now I have to pay 36 euro per month. You cannot unsubscribe without having to pay euro 184. How do I get rid of this scam? I have been a photoshop member for over 20 years 

A while back I chose the free 10 images option trial which I cancelled and nothing is currently showing in my subscriptions but for the last 8 months £23.99 has been going put of my account. I would like a full refund for each month this has been happening please as if it was, showing in my subscriptions I would of canceled it but its hidden which is sneaky it has been happening for the last 8 months and total £191.92. I would like this actioned ASAP.

I accidentially licensed # 474913635 - a premium stock image - instead of downloading only a preview. Help! Can I return the license and get my credits back?   [Moderator cured the topics. Please do select only relevant topics.]

How can i open a file when a error appears cant open the file" so now instead of 10 i can use 9 assest. What a pitty.  Its a AI file btw. Weird because its a logo. Anyway i cant open the file. Error.

Dear Adobe Customer Support, I am writing to express my deep dissatisfaction with the charges and policies associated with my Adobe subscription account. Despite my attempts to cancel the service after the trial period, I have been repeatedly charged significant amounts, amounting to over $300 in the first month alone. I subscribed to Adobe Stock under the impression that I could cancel at any time without incurring substantial penalties. However, when I attempted to cancel within the trial period and beyond, I encountered repeated obstacles, including demands for early cancellation fees. Even after fulfilling a full year's subscription (with payments amounting to approximately $360), I am now being asked to pay an additional $15 cancellation fee. This is unreasonable and feels like an ongoing attempt to extort more money from me, especially given I have not utilized the service beyond the trial period. The details of my account and transactions are as follows: Account Number: [P

Hi I'm just wondering how to use Adobe stock videos. Are they free to use?When I select free and search videos the video clips has  "Free" on the left and "Licensed" on the right, and it either says Asset is licensed and downloads the video or re-download for free. I'm unsure if I can use them for my Youtube videos and monitize it or get any copywrite issues. Please help Thanks

Hola, tuve la prueba gratuita de Adobe Stock y me olvidé de cancelar la suscripción gratuita. Venció el 27 de Marzo, pero por alguna razon mi tarjeta no se ha cobrado el plan de 103 soles, hubo un error y no se ha procesado el pago. Me sale que mi cuenta tiene problemas con loss pagos y que lo actualice. Si lo dejó así como está se suspenderá el plan que se activó después de la prueba gratuita? o se va ir acumulando cada mes y en cualquier momento me quitan el dinero?? 

Over one whole year ago, I tried to cancel my Adobe stock, but it wasn't working. So I called Adobe Services and they said they would cancel it for me. They gave me a 40 dollar refund, then immediately charged me $59! They DIDN'T even cancel my subscrirption and I've been getting charges of 29.99 each month for over a YEAR. I've added it up and that's over 500 dollars!!! I didn't notice because I have a different adobe account that I actually use. I am SO frustrated. Adobe doesn't answer the phone, and I have nobody to email. I need answers and my money back ASAP - already have a legal team at my disposal - whoever answered the phone at Adobe and didn't cancel my subscription.... yikes. If an Adobe employee sees this, contact me ASAP. I will be satisfied once I get my money back.

Bonjour, je me permets de vous contacter à propos d'une interrogation que j'ai sur Adobe Stock.Actuellement je possède une licence académique dans le cadre de mes études qui me permet de télécharger des images en illimité. Cependant, je recherche des images que je peux utiliser dans le cadre commercial (pour la création de cartes postales notamment). J'ai donc sélectionné dans les filtres "pour usage commercial". Malgré tout, quand je veux télécharger les fichiers il n'est nullement précisé si l'usage commercial est autorisé ou prohibé.  Puis-je donc utiliser les images dans le cadre commercial en ayant simplement sélectionné le filtre "pour usage commercial" ou faut-il une licence spéciale ?  Merci d'avance pour votre réponse,Agathe  --Hello, I’m contacting you about a question I have on Adobe Stock.Currently I have an academic license as part of my studies that allows me to download images unlimited.However, I am looking for images that I can use in