Questions

I need to look up a document I sent for someone to sign back in November, but I cannot view agreements after 45 days. How do I view all agreements?Your help is appreciated.-Laura

My employer has a licence/account with adobe. I've always been able to use it no issues. However, after a recent software update, I have been unable to use Adobe Acrobat, When opening it asks for my sign in but won't recognise my email or direct me as per policy to sign in through my employee account. I attempted to create the account with my work email, thinking that would re-direct me to sign in with my work credentials instead it auto created a personal account. I need to cancel/delete that personal account completely.

I'm considering moving from DocuSign to Adobe Sign and need the ability to correct mistakes after an agreement has been sent.  In DocuSign, I can do a "Copy with field data" which creates a new agreement populated with the field data from an existing agreement. According to the following page, I can use Adobe Sign's "Modify Agreement" option to update an existing agreement that hasn't been signed, approved or initiated from a custom workflow.https://helpx.adobe.com/ca/sign/using/modify-document-sent-for-signature.html Since the ability to modify an agreement does not work with agreements initiated from a custom workflow, how do we avoid having to retype all the field data into a new agreement?

We are just begining our use of Acrobat Sign.Are Acrobat Sign submissions stored online temporarily or permanent (for how long)? Can we set up a storage plan?

Hello, Can anyone help me? I've been trying to send a request to aquire an Access Token, but it gives me an error: "error_description": "invalid authorization code",    "error": "invalid_request" These are the screens. Thank you.

We send out thousands of agreements that need to be signed. We would like to give a group of people the ability to sign these documents. So, we'd like the signer email to be a group email address that forwards the agreement to all the members of the group. Then, anyone in that group could go in and sign that agreement.  If we did that, would the name associated with the group email just keep changing? What if they assigned it to their own email address, would the confirmation still go back to the group email address? Is there another way that we should be doing this?

Hos stinking hard does it have to be to find out how many transactions I can send in a year/month, etc. for the individual plan? It says to review the terms and conditions, but you can't find the terms and conditions anywhere.

I am using a developer account and I'm trying to follow the documentation for liquid mode here: https://helpx.adobe.com/sign/using/adobe-sign-liquid-mode.html. My account settings do not include liquid mode like in the screenshot, and documents do not reflow. Is it not possible to use liquid mode with a developer account? What am I doing wrong?

Good day, We are a Middle and High school based program that requires signatures from our students and their parents on the same documents. We are using Adobe Sign Webform, which only allows for an signer and approver(myself). This Web Form(pdf) is an application for families to apply to our program, so we do not have their email addresses beforehand. We have also tried Adobe sign, but as I stated before this is a document to be posted on our website so we do not have email addresses beforehand.  I would appreciate any helpful information.Thanks 

Hi Team,We have one trial account and we are using "POST /agreements/{agreementId}/members/participantSets/{participantSetId}/delegatedParticipantSets"and  in the response we are getting below mention error{ "code": "PERMISSION_DENIED", "message": "The API caller does not have the permission to execute this operation" }Please help us in this.Thanks

Hello,Just wondering if there's a way to create a link to a form that allows anyone to sign a document. I am wanting to create a link that can be placed on my website that any person can click on, sign the form, and the forms will get sent to me. I've done this using the PowerForm feature in docusign, but couldn't figure out how to do it in Adobe Sign.Thanks!Lindsay

Hola necesito cambiar el nombre de empresa que sale en el remitente cuando se envia el correo con la copia del documento firmado es decir   Remitente: "nombre_a_cambiar" <adobesign@adobesign.com> necesito de su colaboracion. ----------------------------------------------------------------------Hello, I need to change the company name that appears in the sender when the email is sent with the copy of the signed document, that is, Sender: "name_to_change" <adobesign@adobesign.com> I need your collaboration.

Hallo, ich besitze Adobe Acrobat Standard DC. Wenn ich per Sign ein Dokiument zur Unterschrift schicke, ist der Link standardmäßig 7 Tage gültig. Wie kann ich es ändern, dass die Dauer der Gültigkeit verlängert wird? Muss ich dafür auf Acrobat Pro wechseln? Danke im Voraus! 🙂

My older clients do not understand digital signature/ID.  Is there a way in Adobe Acrobat Pro to just use fillable boxes and "no" digital signature?  I'm trying to figure out how they can sign a pdf without digital signature.Judy

Ich habe die A-Trust Handy Signatur eingerichtet. Kann ich diese im "Unterschrift-Feld" verwenden? A-Trust Handy Signatur ist eine digitale Signatur die durch ein persönliches Passwort geschützt ist.

Recently my Adobe Pro is not opening correctly it is missing all the tools down the side and in the tools tab (see screen shoot below)When I close the programme I can't reopened it without going into the task manager and ending task. once it opens again it is showing the last PDF I opened and I can't get rid of it. I have tried repairing the programme and deleting it and re installing it but nothing has worked. Today when it does opens it closes straight away. Any help would be great?   

Hello!I need to send 118 files to 118 employees. I wanted to do so via bulk send, but I had realised that every employee will receive the total of 118 documents. Is there any way to send one speficic document created for the one specific employee to that employee only without making 118 sendings?Kindest regards! 

We have a user that are getting this error when trying to send a doc to be signed.

Where do we go to change the automated email senders name (which currently lists our old company name) so that it matches our new company name? 

We sent a document to be e-signed by multiple people, however, we failed to send to another signator. As such, we have a complete document that is missing one signature. Are we able to send it to that last signator to sign, or by doing so, do we lose our certification on the other signatures? - In other words, do we have to obtain everyone's signatures again?

Im getting this error message come up on my iPad and iPhone, both fully up to date IOS and Acrobat, I need to be able to use the app to get signatures, it will work on a web browser.   [Screenshot removed by a moderator as it contains the email address: Please do not share your personal information on the public platform]

On Teams my AdobeSigns is unable to sign in - displaying error: my account is associated with a different profile. Please help!  

Is it required to have a Signature field when sending?

We were unable to create your agreement [DEMO USE ONLY] Hello.pdf because we had a problem processing your document Hello.pdf.This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system.  To ensure that you continue receiving our emails, please add adobesign@adobesign.com to your address book or safe list.

I have a free accont and would like to use lectronic signatures.  Is this possible?