Questions

Users sign offer documents and Adobe portal shows signed, but Workday doesn't update and continue on with the business process. It still says "awaiting action" by candidate to sign offer letter. This randomly stopped working for us. There hasn't been any issues recorded in the past on this and candidates were able to sign and continue on with the business process.   What could this issue be? I believe it might be on the Adobe side. Thank you for all your feedback and help!   Candise W.

Does anyone have any experience with cloning one group to another group?  We qualified one group with the configuration set to use biopharm settings as the "gold standard" and would like to use that "gold standard" group to create additional groups for other departments.  Any changes would follow a change control procedure and testing would be performed in the "gold standard" and then manually migrated to the other groups.  We have been told there is no way to do that except for Adobe personell to perform this in the backgroud.  This is not a viable long term solution.  Looking for others that have the same issue and possible solutions.  Thank you.

Hello, I have a couple of Flows that integrate with AdobeSign. I have the Individual Acrobat Pro account. The first flow I have that works uses the "Upload a document and get a document ID" and "Create an agreement from an uploaded document and send for signature". Both work perfectly. Now I needed to allow the user to also fill up a form before signing the document, so I leveraged the "Create e-sign template" action. Worked like a charm, I was able to create a template so when I did a POC to test the first error I got was "The Library Document ID specified is invalid".  The solutions I found was talking about the sharing option being set to "Only me" - but I didn't have the option to do so. A workarounud I saw was to add an e-mail to the "in the name of" option which yielded an  "Invalid user ID or email provided in x-api-user header" error.  Next I did was contacted Adobe and they said that the Enterprise license was needed to utilize Power Aut

When i try to create connection in my power automate, it asked me to sign in, then go straight into the main adobe sign page, did not add the access token in my profile for power apps, and my connection in power automate is just waiting and waiting, if I close the window, then the creation of the connection in power automate will be failed.  I am with Enterprise plan.  Did someone else have this issue please?

I tried uploading document via ETL (Alteryx) and everytime getting the error as mentioned below:{"code":"INVALID_MULTIPART","message":"An invalid multipart was specified"} Please provide a proper format of input request in JSON format using same sample file.I took the reference from the following website for creating/formnatting the payload.https://swagger.io/docs/specification/describing-request-body/file-upload/

What is yet to be added here, is that what about us that are only using the web version? There are no folders as stated above. and the Adobe Sign, sign in just loops and that's it.  

Hey Everyone, If i send out a webform pdf to a client to ask them to fill it out, how does it get sent back to me and how do i know they filled it out?

I have templates in Adobe Sign that need to go to two Approvers and both need to be able to be edit the document if necessary before going to the Signer.Once the first Approver has "approved", it locks all the fields and the second Approver cannot make any amendments, for example if they want to change the wording of a field so it's more client specific.What can I do?  Thanks.  

When we send a request using the fill and sign feature for others' signatures, all fields should be read only so that the signer can only sign, and can't make any other changes in the form, I added a script but the script is not working,  Is there a way to have only the signature fields fillable and all other fields read only-only?There is one way, but it's assigning a default AnyOne to fields that should be Senders. Changing each field manually every time is very difficult because there are more pages. Can anyone help, please? 

I created a fillable form pdf using Prepare Form. Once the pdf is distributed to people and they input data/text into the text fields, the text is blurry for some reason. I don't know what the problem is. If anyone can help it would be greatly appreciated!! Thank you.

Hi,I obtained access-token for master account with scope "account" but I can't make request to subaccounts.1.) Our site get access-token for master account2.) we try to POST /agreements (Adobe Sign REST API Version 5)2a.) If we use access-token only then everything goes well2b.) If we use access-token and x-api-user parameter we get error.- email is valid- subaccount with this email exists and is verifiedCode (c#):var userEmail = "subaccount@test.com";request.AddHeader( "x-api-user", string.Format("email:{0}", userEmail) );Response:{"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}What is wrong in this process?Thanks for help!

After I load a document to e-sign, it consistently stays at 50% loaded and this has happened across different laptops. What should I do to get this to proceed?  Thank you, 

Today I received this mail form "message@adobe.com". It's in Dutch, sorry,I got confused because it states that there were changes made by the account manager, but that's supposed to be me and I did not make any changes. Anyone familair with the change of log in to Adobe Sign?Can I use the button to accept invitation? Thanks for responding. 

Hi,I've recently changed the primary email address associated with my Adobe ID and now can't send PDFs out for signature via Adobe Sign. The error message I get is this:We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support.I've seen this posted already in this forum and the response is private message with the steps to take to fix it. Thanks,Joe

¿Cómo hago para que los documentos que firmo no se encripten y otras personas puedan abrirlos y firmarlos a su vez? 

is there any other method to get all shared agreements from specific group in account?

Hi there, When I sign a web form I embeded onto a page on my client's site, a "Do not submit if you do not trust the requesting party or if you suspect phishing or fraudulent activity" message comes up on top of the "By form filling, I agree to this agreement..."  message along with the submit button. The phishing message is spaced such that it covers the bottom of the webform. There's one date field after the signature field, and it's inaccessible after this message appears.  It's an official form so I can't redesign it to switch the order of the fields. Does anyone know how I can make this work properly? Thanks for your help!

Our account has a subaccount.It was used for sending documents for eSign using the x-api-user parameter for years, but on October 4th this stops working, returning the next error:{"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}Meanwhile, sending documents for eSign for the master account (without passing x-api-user) works fine.No code changes were done in that period.Any ideas?Thanks for the help!

How to disable automatic field detection  I am trying to disable automatic field detection in Adobe Sign. I don't want a million yellow boxes appearing as it clogs up the page and is not necessary. It makes it difficult for people to know the next space to sign. The link above has a statement at the very bottom of the article:How to enable or disableThe Automatic Field Detection feature can be enabled or disabled at the Account and/or Group level by Acrobat Sign Support only. I am not sure what this means. How do I disable it?  

Buenos díasEn el campo de adjuntar archivo en un formulario, cuando el documento que se adjunta ya tiene una firma electronica / Firma Digital, Adobe Sing no procesa el documento. Que se podria hacer en ese caso, por que es el formulario para un cliente y el adjunta su certificado firmado. Muchas gracias por  su colaboración.  

Hi, I'm a M365 consultant developing a Power Automate solution for a customer that will integrate Acrobat Sign with their SharePoint environment. An account has been set up and granted the system administrator role.However, when I want to create a new connection in Power Automate I get the error message "Sign in failed. Incorrect account type selected" if I select either the group admin or account admin types.I can create a connection using the "Sign user" type, but I need to be able to perform actions on behalf of other users, so this type of connection is not sufficient.What do I need to do in order to be able to create a connection in Power Automate as an account admin? Any help would be greatly appreciated.

I'm a department director and use my adobe sign account both for department work (vendor contracts) as well as staff work (employment contracts) I want to share my account (view only) with my staff, but keep the employement contracts private (out of their view.)Is there a way on a per agreement or per agreement type to make them private from shared view?

how do I locate/find past/previous notifications like designing a business card which was just posted in adobe creative cloud!?

I just built a new computer and installed my baseline products with a clean install of windows 11, and when I went to add a signature to a document, the adobe window just greys out and nothing happens (i can get back by pressing esc), then trying add initials, it directs me to the Resolve errors related to the AcroCEF/RdrCEF processes of Acrobat or Acrobat Reader knowledge article, so far, Ive tried, everything in the KBreinstalling Adoberepairing Adobeadding D:\Adobe\Acrobat DC\Acrobat to the Microsoft Defender Anitvirus whitelist adding Acrobat.exe and AcroCEF.exe to the Controlled folder whitelistChecking all entries in the ProcMon and finding no outside DLLs Unchecked the "use modern interface for signing and Digital ID configuration" checkbox in the preferencesUncheked"Protected mode at startup", "Run in AppContainer", "Enable Enhanced Security" in preferences, which was sorta causing launch issues earlier but now  Pretty much at a loss

Whenever I try to "Establish SharePoint Connection", I always get a failure message as followsI have Acrobat for Teams licenses for my team and followed all the steps in the guide. Can somone please help as to what I might be missing?