Questions

Hello. I'm currenlty testing the Power Automate connection with Adobe Sign.Would it be possible to change the sender email of an esign document?I need it to have my company's email address, otherwise collaborators may think of it as a spam email. Thank you.

Hello, Adobe Acrobat Sign Community: I am trying to generate reports to view agreements that were created using certain workflows. I would like to ask if there is a way to confirm that a workflow was used to create an agreement rather than just using the template. At this time, our organization does not want to limit users to having to use workflows, but we want to check to ensure that workflows are used rather than templates in some cases for troubleshooting purposes. Thank you.

Hi there, what if if you have a complex template being developed and tested in a personal Sign account (= not related  to the final customer) and need to transfer it to the client's Sign account? Is that possible without re-creating all fields and logic from scratch? Downloading files from library seems to flatten all the work except for basic appearance. Any other way?   

We have a simple template that goes out every week.  There are only three fields: 1) The anticipated date of use (completed by me, the Sender)2 & 3) The recipicient's signature and the date signed I cannot for the life of me figure out how to add a date.  I've added a date field in Adobe forms, but I'm never prompted to complete it. I got more sophisticated and added a date field in Adobe eSign, tagged as both "required" and "Sender" - and I'm still never prompted to complete it.   Do I have to add myself as a recipient on the document in order to get a chance to add the current date? I'm going in circles!

So, I had a six page document with many intricate fields.  But now they want a three page document--though luckily, I think, it's really about chopping off the last three pages and remaing fields map closely. I create and upload a three page doc, and edit my previous tested and verified form field layer to three pages.  But, when I try to apply the field template that was just edited down, AS throws an error: you can't apply a 6 page field layer to a 3 page doc.   And no matter what trick I try, same result. Any advice? Can I get rid of those three extra pages, somehow?  Hide them?

Bonjoir,J'aimerai savoir si la version Pro fournit par mon entrprise, utilise keynectis ? ou tout systeme validé parhttps://www.ssi.gouv.fr/uploads/tl-fr.pdf ? Merci d'avance pour vorte aide. Francine 

Hi, While configuring the OAuth2.0 for the Adobe Esign API getting the request URL is empty. any help is appreciated Auth Url: https://secure.na3.adobesign.com/public/oauth/v2?redirect_uri=https://secure.na3.echosign.com/public/oauthDemo&response_type=code&client_id=CBJXXXXXXXXXPg9Yps&scope=user_login:account+agreement_write:accountclientID:  CBJXXXXXXXXXXPg9YpsClient Secret : RXXXXXXXXXXXXmScope : user_login:account agreement_read:account agreement_write:account agreement_send:account library_read:account

Dear Community I have installed Adobe Acrobat Sign Addin into SharePoint online, the addin is missing from the riboon, however same addin is visbile on other sites. I tried to uninstall and reinstall the addin, and nothiong changed. The user that I use is the Site Owner. Any ideas on how to sort this out?

Hi team, I tried to follow the instruction here ,but but the system showing differently from the screenshot. I have to put the button either left or right, both grey. And I have no choice "Add recipient group". Can you please help with it? Kr， 

Apparently when Adobe is unable to fix your issue, they will keep transferring you, then tell you they are working on it and then disconnect the chat. I am paying for this? (I have screen shots of the entire chat)I keep getting "Invalid Agreement ID" when I try to use the web browser version for e-Signature. I had already tried everything support recommended, then they wanted to access my PC I said no thank you, tell me what to do and apparently it was to much for support.Can someone at Adobe who knows what they are doing help me with this issue?

I need to send a document to a client that is already password protected. How can we confirm that the document link that adobe send is secure when a password is not required to open the link for the client to sign. I understand that the document will be password protetced once it is signed and sent back but how can we guarantee the link that is sent to a clients email address is secure that only they can open. This is to protect clients if their email inbox has been compromised.

Create an agreement from a library template and send for signature - this action in power automate does NOT send email even though it runs successfully returning Agreement ID and I am able to see the agreements that are sent to the participants under Manage --> Waiting for you  I am currently taken a trail subscription for testing purpose could this be a reason I hope not but what could be the possible root cause. Please assist.  

Hello, Is it possible to redact portions of an Adobe Sign document for some participants and not for others? For example, our end user wants to prevent Participant 3 from seeing some personal information items in the Workflow but wants Participant 1, 2, 4 and 5 to be able to see them. Thanks!

For more than 2 years, e-signatures has worked fine. In the last week however, fields cannot be added as easily and multiple fields are added just because there is space on the document. A thin bar of colour is already present in many potential signing areas (why?) and when I am sending out a document to multiple signers, the addition of the second person field adjusts the first persons. What has gone on?

From a Word document I created a fillable PDF. I am using the date field in two spots on the form for the user to fill in. For some reason, when I test it, no matter what I type in it reverts to the current date. What do I do to stop that from happening? Thanks!!!

How to create 6 to 7 seven bulk custom fields whenever sending through bulk option. 

J'utilise Adobe Sign depuis un bon moment. Le problème est que depuis cette semaine, lorsque je sélectionne les endroits où je veux que mes clients inscrivent les informations (signature, date, et d'autres informations) les cases ne s'ajustent plus automatiquement à l'espace que j'avais prévu à cet effet quand j'ai construit le formulaire. Il faut donc que je prenne le temps de cliquer et de bouger, d'ajuster manuellement chacune des cases et c'est extrêmement long. Je paie pour ce service et ça m'embête que ça devienne encore plus laborieux de l'utiliser.

When using the same template multiple times in one agreement, data is being copied from one document to every other document of the same template. Is there a way to specify that each use of the template should have unique form data? Example: If I include one Master Services Agreement and two Statements of Work, I like that the company name is the same across all the documents but, the deliverables (a Text Input field) should be different for each SOW.

We renewed our coountract in March and purchased 15k transactions for one year. We are here today on August 2nd, number of transactions sent as of today was roughly around 6640 transactions. All users under adobesigna re receiving error : You cannot send new agreements because you don't have sufficient transactions available in your account. Please contact your administrator. We have been working with Adobe support since one day and the issue has not been resolved, We do not have any reasons provided by Adobe as to why this error so far, except we heard it is a bug and engineering team is looking into it. Doe any one else have same issue/have seen this before?any thoughts how this was resolved?  

I get redirected to a PC or Mac where I must download the document, open it in Acrobat Reader, and then sign it there.  How can I sign it on my iPad within the app Adobe Acrobat Sign? In the past, I could place qualified signatures online via Adobe eSign. There, I get also redirected to a Mac or a PC.

On iPad, how can I sign a document hat has already been signed by someone else and is now read-only?

I have a lease that needs up to 6 signatures on it (student, parents, etc.) and then it needs my signature in a certain spot. Sometimes it only needs 3 or 4 signatures before mine. How do I get their signature and then mine last?

Hi,we have possiblities to forgot the password after the agreement sent to recipient so is there a way to recover/change the password from the Agreement Identity Verification (Password) and/or from the Agreement template's reciepients? That would be really helpful if that possible.  We are integrating this from Salesforce.

How much does Adobe-sign charge (processing fee) for credit card payments?

I have a Web Form with a Template inside. Both the Web Form and Template were owned by me. Unfortunately every time one of my users submits one of these forms the emails that are generated say (My Name) has sent (form name) for you to sign, which is causing some confusion for recipients that are not expecting to receive anything directly from me. I want to transfer ownership to one of our service accounts so the name displayed is the name on the service account instead of my name. I followed this help article - Transfer ownership of library templates and web forms to a new owner (adobe.com), and have been running into an error that states, "The request provided is invalid". I wish the help articles had more troubleshooting steps included.  I have all admin rights possible in Adobe Sign, belong to all groups, and am group admin of all groups. Same goes for the service account I am trying to transfer ownership to. I thought maybe I needed to transfer ownership of the Templ