Questions

Hello Adobe Sign community! I am trying to create an IF statement within an Adobe Sign workflow to execute as follows:If one or more out of the 4 signers select a "no" checkbox within their individual fields to complete, then the workflow should get escalated and therefore re-routed to an alternative signee (whom would not be on the original list of signees). Is this possible?!

I have a user that uploaded a signature to use to sign all agreements. This week when she signs it is no longer the default. Has anyone else ever experienced this?

I've scoured countelss threads in this forum and cannot find a solution (even though plenty of thread have notated a "solution", none of which are... that ive found at least) I am the author of the document. I did not set a permissions password when I dispatched the document for esign.  Why is there a permissions password if I did not set it? Is this a default setting within the new Adobe Esign? Where can I find the permissions password?  I want to clarify again due to the lack of accurate answers in previous threads. I am the author of this document and I did not set a permissions password.  Thank you, Larry PS - I posted this on the acrobat forum (since esign is a feature of acrobat, or was anyways) and was asked to post here.  I've attached a 'sample' document that I have esigned myself as requested by a previous Adobe employee within the acrobat forum. 

We recently acquired two Acrobat Pro DC lincenses for users who need to send documents out for signing.  As the Team administrator, after doing the installation on each user's workstation, we did some testing.  After selecting the Send a Document out for Signing option, a form pops up as shown in the attached docuement.  After selecting the document to send for signing and selecting the email address of the users who need to sign the document, the next step is to click the "Specify Where to Sign" button.  Upon clicking this button an error message "Authentication Failed" appears in the lower left corner of the form.  The user is not allowed to proceed any further. QUESTION:  What is the meaning of this "Authentication Failed" message?  And, what is the remedy for resolving this issue?   Thank You,Dale

I have a rental document that I am trying to get e-signatures on.  I get through the editing process and attempt to Review & Send.  When I hit send i get this message after the blue circular indicator stops spinning after about five seconds. File upload failed We were not able to successfully establish any connection with the server.  Kindly save your agreement as a draft and try again later.  Error code 400Can anyone guide me? Thanks in advance!

Can Adobe resned me a docuemnt that i signed in the past? I don'y have a copy. 

    Note from moderator: moved to Adobe Sign by request of OP.  I recently got an email from adobe and I am wondering if the email is legit   This is the email: adobesign@adobesign.com   They sent me a copyright infringement and I'm wondering if this is legit or not?   Please let me know, I also attached an image as well

I'm unable to assign an employee to USH8. She comple5ted the Gaining ASccess to Adobe Sign and even received a message stating that Adobe Sign is added to her Okta Apps. However, when I try to assign to to USH8, her name does not appear.  Her e-mail address is [Personal information removed by the moderator].  

How can I set up a hoc recipient group in Power Automate as described here as a manual procedure:https://helpx.adobe.com/sign/config/send-settings/recipient-groups.htmlNeed to use it in "Create an agreement from an uploaded document and sent for siganture". Thanks Dirk

Hallo, ist es möglich, zwei Unterschriften zu hinterlegen? Zum Beispiel muss ich einige Schreiben mit i.A. unterschreiben, andere widerrum mit i.V.. Dafür muss ich aktuell jedes Mal meine Unterschrift manuell ändern.  Es wäre deutlich einfacher, wenn beide Unterschriften hinterlegt sind und ich eine der beiden auswählen kann.  Hat da jemand Erfahrungen mit gemacht und kann mir ggfs. weiterhelfen? Ich bedanke mich vorab. 

Hi all,I have created an agreement template in Salesforce, for the attachments I pulled in docs from echosign library in Adobe, but the agreement is not getting generated from the flow. If an attchment is used in place of the echosign library asset, it is working fine. Am I missing any additional config or permission to use Adobe Library Assets in Salesforce?  

Posting on behalf of user. Unfortunately our administrator is away, so I'm trying to see if I can help.Administrator has added use account to Sign. However when user goes to the portal, he gets an error: "To start using Adobe Acrobat Sign, please reach out to your administrator to create a Support ticket to link and <companyname>"Is this an indication of a problem that we might be able to address without the administrator's assistance?

The delay has been getting worse and worse over the last few months. I send a doc for signature, the client gets it, signs and then it can take anywhere from 30 min up to hours for it to return to me. For example, I sent 4 docs to a client today. She notified me that they were all signed. One came back within an hour, and three hours later I am still waiting for the others. Is there a setting somewhere that I need to change?

When sending an AdobeSign email with a private message included, is there any way to display only the private message without the main message?Currently trying to include a private message for an approver and the main email message to the signer. Approver doesn't like that the main email message to the sender displays so prominently and the private message is only visibile under that.  Thanks!

Hello, When sending an AdobeSign email to a signer (or in my case, an approver and then a signer), the AdobeSign email displays this message toward the bottom of the email: Don't forward this email: If you don't want to sign, you can delegate to someone else. Is there any way to remove this? I don't want anyone to have the ability to delegate the signatures.  Thank you

I'm trying to update reminder notification settings on a document I have out to be signed, similar to what is decsribed in this article.Has this option been removed from version 24.2.20893.0 ? I only have an option to send a one off reminder notification. ThanksJimmy   

Hi, Waiting for you has missed in mobile app and desktop app, but still ok with web version, may I know how to get them back?  

I have had this error despite the admin for the group attempting to reset it multiple times. I feel like I am stuck in a loop. Any advice?

Hi Community, I have a contract document that is sent to clients for signing via adobe sign. Some text and number / percentage formatting changes when viewed from the client side.Any suggestions would be appreciated.Regards Dean

Hello Community,because the Adobe Docs are not very helpfull i try my Luck here.I want to know if it is possible that a Groupadmin can see or edit all Pending, Completed Documents of the other Groupmembers so if one Groupmember is Ill the Groupadmin can take care of it.At the Moment i cant find any Option that seems right, i am the Full Admin so i should have all Privileges. I hope this Community can help me to find the Answer. regards Huber

I would like to create a web form for my company and provide the link in a procedural document available for multiple employees. Is there a time limit for the link validity ? Or can the link and associated webform remain valid for 2 years for example ? 

I have a client that wants to put 4 or 5 forms on their WordPress website that residents can complete, sign and submit as a PDF via email from the website. Can this be done in any way using Adobe Acrobat Sign or will they need something like Docusign instead? Trying to find the most effective and cost-efficient way for them to received signed copies of their online forms. The forms must be signed, and the old "download, print, sign and mail" process just isn't working for them anymore. Thanks.

I'm logged into Adobe Sign on my phone when I click the document library I get these other files. When I'm logged in on my laptop it doesn't show these files anywhere (the W-4 files) I can't delete them from my app. I'm assuming it's an Adobe file on my phone.   

When I send a document for signature, the "FROM" states it is from Joe Robles Jr, Esq which is exactly what I want, but when someone signs the document, it states that the document was signed on behalf of Unt in the "FROM" section, which always scares away the people who just signed the document. I don't know how to change this. I went into the account profile online, and made sure the names are changed and corrected and they are. I went into company, and ensured everything is correct and it is. I also went into preferences>Identity and ensured that was correct to, it is. I don't know how to remove the "Unt" part and it has been aggravating me for at least 6 months. Help please! 

Our entire organization utilzie Acrobat Pro and we have our corporate email accounts registered with that Admin Portal.   We are adding the Acrobat Sign service and we unable to add our corporate email addresses because they are already registered.    Is there a way to add this service?