Questions

Hello, We send out tenancy contracts via Adobe sign and we always add an ''initials'' box to each page for each person signing the agreement as they need to initial each page of the agreement and then an ''e-signature'' box anywhere that they need to sign. When the agreement is sent to tenants, they need to initial where prompted (each page) and sign where prompted (two of the pages).  Recently, we are having issues with this whereby tenants are missing their initials on several or all of the pages. We ALWAYS add in the intial box on every page, we always have done but recently we are having issues and tenants are advising that they aren't necessarily prompted to initial every page (even though we have set it up so that they do).  Can anyone shed any light on this or help at all? Is anyone having the same issues?  KRSarah

I'm a web designer and one of my clients wants a signable form on their site. I can create the form and put a link on their site (no problem), however after it's signed and a copy is emailed to their signer, it shows MY email and contact. Is it possible to create a form and change settings so that only THEIR email address appears on the email copy sent to their signers? 

A signed document passed the QuickSign retention policy however I need to recover the document and it's audit report for the electronic signature.

I am creating a document that needs to be signed by several individuals. I am able to, in Request E-signatures, drag the field requesting the signature into position so that only that individual can sign in that block. However, I need to have the individual also list the date before it gets sent on to the next signer. In the Signer Info fields, the only one of the fields that doesn't automatically require it be filled out is the date field. I can't find any option to force the date to be filled in. If I create all of the date fields before requesting E-signatures, then all of the date fields have to be filled in by the first signer before they can send it on. Is it possible to force the signed to enter the date before they send it on? Thanks.

I've got a template set up in Adobe Sing for Salesforce, and on the agreement template Recipients tab I click the "Add recipient from object or run-time variable." I click that and select "Runtime variable" in the dialog that pops up. What do I put in the Variable Name field? Where does that value get set?

We consistently get a "Unfortunately, we were not able to save your edits" error when sending agreement for signature via Adobe Sign in Acrobat Pro via the 'Request E-Signatures' button.  Other documents work fine, but this particular PDF is giving us issues, but we can't figure out why.Has anyone else found a solution to this problem?   Contacting Sign support also seems impossible, I haven't found a way to submit an actual ticket yet. 

Dear allWe've recently rolled out e-Sign for 10 users, all with Acrobat Pro DC.  Everyone is working fine apart from 1 user who cannot ad a saved image in the signature box.  When he tries to add this it shows "Your image could not be processed. Create you image using another method or try again".  Troubleshooting results thus far as follows:The image works fine on my install - no errors at allA new image created as PDF, JPG & PNG has been tried on the users setup and gets the same error.Adobe Pro DC has been re-installed and the issue persistsDoes anyone have any idea what this could be and how to get around it ?Any help much appreciated.RegardsMark

I feel like I am losing my mind. In the span of one month, I can no longer add hyperlinks/clickable links to PDFs? I have access to Adobe Acrobat and the Pro subscription. When I view the tools in the desktop app, the "Edit" tool, "Organize pages" tool, and "Add Link" tools are gone. I tried going on the online Acrobat and am able to Edit and Organize pages, but still no way to add a clickable link??  This was literally a 3-second task at most last month. Adobe Acrobat must have recently updated and removed or moved the feature/tool. Can anyone help me figure this out? 

When I am sending a document under "request signatures" I begin to type their email and a list appears  from which I can select a previous signor.  How do I remove an email/signor that is no longer valid or was mispelled from that list so it is not selected in error?  

In our existing app, we are using EchoSign. However, when we try to create a test account to support the app, it redirects to Adobe. Our existing base URL (https://api.na1.echosign.com/api/rest/v6/) does not support the newly generated access token—it only works with the Adobe base URL (https://api.in1.adobesign.com/api/rest/v6/). I would like to update only the token, not the base URL. Could anyone provide some insight regarding this?

Hi,we have a Power Automate flow with an Adobe Acrobat Sign connector that creates an agreement from a template and sends it for digital signature. Our problem is that participants have to open the agreement via the link they receive in mail, download it as pdf, open it again locally where they can add their digital signature. We would like to find a way that saves us some time and clicks. Is there any way to add the digital signature with one click when the agreement is opened at the first time? (Please be aware that we want digital signatures, a simple e-signature is not sufficient.)Thank you in advance!

I'm trying to use the Adobe Sign feature in Adobe Acrobat Pro.  I go to send the file, press the "review & send" button, then to the send screen where I press send, and get the following error message.  File upload failed_____We were not able to successfully establish any connection with the server.  Kindly save your agreement as a draft and try again later.   Error Code: 403 Error messag also attached.  Any help is appreciated.  

Não acho o setup para baixar o programa. Não é possivel mais baixar? a ADobe vai substituir o XD? se sim, para qual?

Greetings, PRODUCT:"Adobe for Teams" -> E-Sign GOAL:My use case is to offer a web-form via a QR code or static link for all new employees to fill out a form when hired. PREMISE:Web-Forms seem ideal for this in every way, except that signers' names are not captured reliably on the signature capture screen.  PROBLEM (SPECIFICS):When Adobe Acrobat E-Sign Web form prompts for the user to type their signature, it only provides a single box and assumes that everything before the first space is their first name and that everything after the first space is their last name.  This is not correct when a signer decides to include their middle name for their signature.  When a middle name is present in the typed signature box and the web-form's creator has included fields in the form designated as "Signer Info Fields" to display the signer's "Name" with the "Name Style" option of "Last Name", then the field will display both the signer's middle name and last na

Hello,I'm starting an investigation into which API to use in our web application, in which we need to sign PDF documents using AES digital certificates and QES digital certificates, which our customers already commonly use in Adobe Sign. Is this API the right one? https://secure.eu2.adobesign.com/public/docs/restapi/v6Thank you,Jiri

Hi all. Been struggling with this for a long while now, and been passed yet again to support by our account suppliers. Example: From: Adobe Sign on behalf of User Name <adobesign@adobesign.com>Sent: 22 March 2023 15:04To: User Name <User.Name@domain.co.uk>Subject: Signature requested on "Adobe Test"   and once signed, it then shows:   From: Adobe Sign on behalf of OLD Company Name <adobesign@adobesign.com>Sent: 22 March 2023 15:05To: User Name <User.Name@domain.co.uk>; User Name <User.Name@domain.co.uk>Subject: You signed: "Adobe Test"Nowhere else we can see that we can change this for the entire account. Please help.

Account tab that used to be on the dashboard is missing.  I can't add user.

Leider wird der Klarname bei mir nicht unter der Unterschrift angezeigt. Bei meinen Kollegen allerdings schon. Welche Einstellung muss angepasst werden?

I have seen information about a setting for Adobe sign that will allow me to send out a document "unlocked" for editing. After the docuemnt is signed and returned to me, I need to be able to edit it to add additional informaiton. How can I do this? 

Hello, As I was making some demo program with Acrobat Sign APIs, I was required to enter password to view a downloaded combined document which involves multiple signers. But I don't think I've set up such a password as far as I can recall. Where can I configure this password? Thank you, Regards

I’m currently using my account with Adobe Acrobat Pro, but I am not able to find the option to set an expiration date for my documents.Could you please advise how I can set an expiration date? Is this feature available with my current plan, or do I need a different license or tool to access it?Thank you for your help! 

Can I modify my signature in a Adobe Sign workflow retrospectively?I have forgotten an addition to my signature and noticed after I passed the workflow to the next signer. I am the third signer out of four, the two ahead of me have signed successfully.The Adobe Sign workflow was initiated by me. Any chance to modify my signature or do I need to cancel the entire document workflow and resubmit it again?

I am logged in as a system administrator but unable to create project for Adobe acrobat sign API.   Now, I am logged in as Admin but unable to grant permission. Can anyone please let me know how to do this from admin console?

Adobe Acrobat Sign > Manage > TemplatesWe have a few templates recently created. I wanted to get the template ID numbers.It seems like the only way is through an API call? That can't be right can it? Can I not see the template ID number anywhere in the management portal?

No puede añadir el csv porque me envia un error.  tome como referencia esta  informacion.