Questions

I am an independent contractor/sole proprietor (with no employees) who is trying to figure out how to use Adobe Sign to meet my needs. It is often the case where I need to send out say two documents for signature at the same time, but need to be able to maintain the Adobe signed documents as separate files. Adobe sign lets me attach multiple files and send them out for signature, but as far as I can tell it then combines the files and there is no way to separate them after they have been signed. For example, I have two documents that need an approval signature, that both relate to the same project, and get signed by the same individual. But then after the documents are signed, they get issued to two different people, so I need to maintain separate signed pdf's or have a means to split the files. Yes I could send the files individually, but that is much more cumbersome and doubles the number of emails I have to send. I have an Adobe Acrobat Pro DC subscription which includes Adobe sign.

Hi,Several issues:1. Why we cannot resize the signature block?2. Is the email field mandatory?3. Why sometimes when we add signature placeholders, the placeholder shirt to another position on the form?4. Is the email field synchronize automatically to the signature's placeholder (if I place a placeholder and below it an email field), because sometimes it does synchronize, and sometimes it does not (?)5. Can we remove/disbale the "reject form" option? since it is enough that one person will reject it, and then the form is cancelled ( ! ). It is best to be able to disable this option.Thanks,Gil

NEED to remove "Adobe Sign on Behalf of" when sending an e-sign document since customers overlook the email since it looks like spam! No one can answer this it seems. I only want my business name to show when sending a document to e-sing... Please see the attached picture for reference.

Hi, I'm trying to send out a PDF for signing but I am getting to 72% in the app when I click to specify where to sign. When I try via the https://acrobat.adobe.com/link/home/?dropinId=verb-sendforsignature link I get "Contact administrator". Our administrator is on holdiay (and is no more of an expert on this than I am, so I don't expect will be masses of help when she returns). Any idea what is going on/is it something I can fix? I was successfull in sending out for sigs a few weeks ago. Thanks, J

In Swagger I do POST/transientDocuments and get transientDocumentIdI use transientDocumentId in POST/agreements, I get agreementID{ "fileInfos": [ { "transientDocumentId": "XXX" } ], "name": "XXX", "participantSetsInfo": [ { "order": 1, "role": "SIGNER", "memberInfos": [ { "email": "XXX" } ] } ], "signatureType": "ESIGN", "state": "AUTHORING" }3. I do PUT/agreements/XXX/formFields{ "fields": [ { "locations": [ { "pageNumber": 1, "top": 100, "left": 15, "width": 50, "height": 30 } ], "inputType": "PDF_SIGNATURE", "contentType": "SIGNATURE", "name": "Field1", "required": "true", "visible": "true" }, { "locations": [ { "pageNumber": 1, "top": 150, "left": 15, "width": 50, "height": 30 } ],

Dear Support team, We are planning to use adobe sign & one small problem with continuing POC.  I am getting below error while setting expiry date. I use API to generate the agreements and the API documentation says: "PUT /agreements/{agreementId} But if I want to change the expiration date on an existing and sent agreement, I get a message: "403 CANNOT_EDIT_AGREEMENT_EXPIRATION You do not have permission to set the expiration date for this agreement." But I use integration key with all permissions allowed.Can't I change the expiration date.Please help me asapFollowing is the SDK code I use            string client_id = "CBJCHBCAABAAS3nYEeZmkcFxyOxJdR7wyWsHGDyOAKkN";            string client_secret = "XXXXXXXXXXXXXXX";             ApiClient apiClient = new ApiClient(client_id, client_secret);&nbs

I have a need to send 5+ documents to many people (500+).  I am using MegaSign. How can I review the data merged documents before sending to ensure that the data fields are being placed correctly in the documents....name, addresses are not being cut off, formatting is all aligned with real data being pulled in from my data file?  With a word Mail merge, the merge happens, you can view all the docs to ensure all looks as expected before sending to a recipient. How can I do the same with MegaSign?The preview feature looks like it only allows a preview of where the input fields are placed, it does not allow a preview of the document with the merged fields from the data file.

In my profile I set timezone -5h but when I export audit report, the time is in GMT.  Whats the problem?  How I resolve it?

How do I edit the Expiration date of the document once it has been Sent for Signature.  I have followed the instruction provided in this document but still I can't see the Edit button against the Expiration date.

Hi, I'm trying to upload multipe docs for signature, and they keep getting merged. When I go to my Account Settings and change it to 'keep documents separate', they're still getting merged. See below.  

Hello. I want to send multiple documents using a library template at one time to a signer, but I want these documents to stay separate and not get merged together once signed. The reason being is once these documents are signed I need to send them to different people. Can this be done?

The Completion Deadline Field is grayed out with a check in the box. I am unable to add how many days I want. How do I get back access to this field? 

Hallo liebe Community,  ich bin auf der Suche nach der Einstellung, damit digitale Unterschriften mit einem sekundengenauen Zeitstempel versehen werden. Wenn ein Kunde, bei dem ich per Mail die Unterschrift anfrage, mehrmals in einer Minute unterzeichnet, sind alle Unterschriften mit dem gleichen Zeitstempel (Datum, Stunde, Minute) versehen. Es wirkt wie eine Copy-Paste-Unterschrift, die von meinen Produktpartnern nicht akzeptiert wird. Damit jede Unterschrift einzigartig ist, benötige ich auf dem zeitstempel auch eine Angabe der Seunde.  Gibt es eine Möglichkeit, das einzustellen?  Danke euch! Henry 

I can easily in indesign prepare forms for e-signing. But for prefilling, the text tags do not work properly. I want to input a signature that i myself have to prefill using:SenderSign Sign_es_:prefill:signature but as soon as i open the file in acrobat, and request E-signing, it changes my field to a signer1 instead of assigning it to me. I have checked the documentation and made sure to correctly write my tags. I also use the date prefill tag in indesign that works with no issue as below:SenderDate Date_es_:prefill:date Thanks 

We have a staff member emailing people to sign a form and she's hit a limit of 50 it seems. It's saying she has to wait 7 hours to send more. Is there a way to change this? I don't see it in the Admin Portal. Please help! Thank you! Charles

I am having issue in my adobe  esignature. It abruptly crashes when I put esignature. see below a screenshot.   

Our agency just started using Adobe Sign. We are getting reports that Adobe Sign emails are going to "junk" or "spam" even when they've added "adobesign@adobesign.com" to their contacts. Has anyone figured out a solution to this?

Hello!I have activated MFA for my account on adobe.com, but that doesn't seem to affect my login at adobesign.com. How do i activate MFA for Adobe Sign? Regards,Jerry

I have an electronically signed document (I9) that I want to combine with supporting documents (copies of ID's) in AdobePro. It is saying I can't modify an electronically signed document. Is there a workaround?

I added a user to a developer account and after that action all agreements this user issues contains the Watermark "Adobe Sign Test Document. Not for commerical use". The user has a paid plan for Adobe Sign. So i wanted to remove the user from the developer account. I understand after reading https://helpx.adobe.com/ie/sign/kb/how-to-remove-a-user-from-my-Adobe-Sign-account.html that we need to contact the support to remove the user. But we couldn't contact the support. How to resolve this issue?P.s. Inactivating the user isn't a option here.

Where do I find the Modify Agreements setting to turn it on for my organization? We want to be able to modify agreements even if we send them out. Let me know!

Hello, Adobe Acrobat Sign Community: Is there a way to disable the "Preview & Add Signature Fields" option when using workflows or sending from specific groups (UMG enabled)? We want the option when users are using templates or uploading their own documents, but if using workflows, we want to enforce the workflows' template structures. Thanks.

You can upload individual documents to Adobe Sign (non-Enteprise/Business) but when you prep the document it combines them.  The new feature "Download Individual Files" in manage documents does not separate the combined document.  It downloads with a title "multidoc" but it is still one document and loses signature integrity when you try to split it.  My enteprise does not want to change Global Settings.  This should be an individual decision for all Adobe Sign users.

Hello Team, Please I need help with the Oauth or keys for Workday integration. If possible provide all the details that I need for my integration. Thank you,Paul John

Hello, I am trying to create an Agreement in Salesforce but when I open the Agreement tab and click on the New button this is what I'm seeing: