Questions

The welcome email I received did not contain a url or explore button. so I can not go beyond the profile and my plans adobe connect functions. I recently signed up adobe connect trial version and upon registration, I downloaded the desktop application which is prompting for the meeting, seminar or content url to join. Instead of an actual login page for an administrator/owner as I have researched and seen videos of users simply clicking "explore adobe connect" button which is in their welcome email

Hello When we try to download the recorded session we have a lot of problems. One of them is sometimes the audio is not synch with the video. Other times we download the video and when we try to play the download record we see a lot of mess in the screen (lines moved, and other images). We tried it in different computers. Can anyone give us some recommendations about the download process of the recorded sessions? is the render made in the destination computer? does we need to install any video codec? All the bestilde

I'm running a Connect Pro session on a older PC with a low processor speed. Everything seems to be working fine but I'm concerned that the low speed could affect the quality of my video. Can anyone offer advice on this? Is there a minimum system standard for maximizing video quality?

Every time I try to start a free trial of adobe connect meetings I get this error message. It's been happening all week. Any ideas? 

Hi. I have the full Creative Cloud subscription and love it. It would be great to have Adobe Connect as part of that subscription, if even a basic edition. As it stands, Connect seems to be treated as a completely separate product. I used it at work to do webinars and it's fantastic; why not have a version of it (with max participants of 10 or so) included in the full CC subscription?  When you provide a service for free, people get hooked on it and it spreads through organizations as folks see how good it is; then they sign up for the higher-tier levels. So please include a basic version of it with CC.  Thanks.

Good morning In chat boxes in an adobe connect meeting room, there are very limited colours available - whereas in note pods, the full array of the colour pallet is available. We have an employee who is colour blind and struggles with seeing some of the limited colours available in the chat boxes - is there a way to amend this which would allow the full array of colours to be available in the chat box facility? Thank you

Hello, I need your support on how to renew my access to Adobe Connect Meetings. Last year I have created an account in Adobe Meeting Host 25 which was used for a several months and then I cancelled the subscription.On October 4th 2019 I successfully paid the monthly fee of 46 euro to renew our access. However I cannot seem to enter the platform. I have sent several requests for a new password from different emails. But I still have not received an email on any of these emails how to renew my password and to access Adobe Meetings. I am not sure which of these emails is associated with the account that was paid to be renewed and I don't know how to check it.I have original order number, payment confirmation for the renewal, email from 2018 with username and password that I should use (not working).How can I contact someone who can help me how to enter the renewed subscription for Meetings Host 25. Thank you!Vera

I have a user who cannot open an Adobe Connect meeting room from the Adobe Connect application installed on his computer. When entering the URL in the application it gives the error that the URL is incorrect. I've tried different room URLs and the same URL works on a different computer (the / is correct). I've tried reinstalling the application, re-creating the room and URL, restarting the laptop, made sure TLS 1.2 was enabled in ie, and tried from a different profile on the same computer (did not work).  

Installed latest update to Captivate 2019 - 11.5.1.499 - cannot publish my captivate courses using the Publish to Adobe Connect Anyone have any ideas why the process outlined in the Captivate manual is not working anymore What did Adobe break know 

Hi, whilst I can obtain a report on users last login date via the web UI in Connect, I am having trouble to find this same ability via an API call. I reviewed the actions available and didn’t spot one that would provide this.Could someone help guide me on how to do this?Thank you

Adobe Connect of one of my participants stopped working 10 minutes after he logged in. He could neither hear me nor use the chat. Nothing worked even after restarting the computer. Other participants had no problem.What caused the problem?

I'm attempting to make a recording offline as an MP4, but I am not getting the recording summary dialog box that's supposed to pop when the conversion is complete. There is a file in the location where I wanted to save it, but it's just a blank, zero-second recording of nothing. Any idea what's going wrong?

I would like to have the option for some callers to dial in toll-free and others to not. Is there a way to do this? I found an FAQ stating that you can use a toll-free number but haven't been able to find out how to set this up. Does anyone know?

I'm attempting to save a new audio profile in our adobe connect account. I've created the new audio provider (Skype), and have selected it while creating the profile, but clicking the Save button does not appear to save the new profile - the page appears to load for a moment but nothing happens. We were able to successfully create a new audio profile as recently as two months ago; however, can not do so now. I have attempted in both Chrome and IE in case this was a browser display issue.  Any assistance would be greatly appreciated! 

We bought Virtual Classroom Manager 200. I get the error "The user limit for this account has been exceeded. Contact your meeting organizer for assistance."  

Does anyone have experience with running the Adobe Connect application on Windows 10 1903 Enterprise 64-bit? We're going to upgrade all clients from 1803 to 1903 soon and I'm gathering information about application compatibility. Any information would be appreciated.

Every time I try to export a recorded meeting by clicking on "Actions" -> "Make Offline", the recording window keeps getting automatically downsized to about 2 x 3 inches in my screen.I try to resize it, choose different recording options (ex: Desktop, HD, etc.), but as soon as I choose the file name and hit "save", the window is resized again to this little 2 x 3 and from that point the resizing buttons of the window are hidden. I can't even resize it with my mouse by pressing on the corners of the recording windows.I can export with no problems at all on my desktop computer (so I believe I know how to export).This problem only happens on my laptop. I already tried to uninstall and reinstall the Adobe Connect App. I also tried running the Adobe Connect App in compatibility mode for Windows 8, but no success. My laptop is a Lenovo YOGA 720 running windows 10, 64bit.Any ideas?

Hi,I'm having a time zone issue. In the UK we are currently on British Summer Time, which is GMT+1. What do I select in Event Manager as the time? We are set to the default time zone of GMT. However the time we are starting is GMT+1. If I put that as the time zone, it will adjust for where you are, so it was actually show as an hour earlier than it is. So how do I set an event for registration at GMT+1 for BST?Thank you as this is causing me a LOT of hassle!Jo

We are getting ready to transition from Adobe Connect to another LMS (Cornerstone). We have been instructed to publish all of our content into zip files that we will be handing over to someone else who be uploading the files to the new LMS for us. We have hundreds of trainings (mostly Captivate and Presenter) we're going to have to do this for. We have several obstacles, for example, many of our Captivates were created using an older version of Captivate so we can't even open them to create the zip files, so we're going to have to see if we can obtain an older version of Captivate in order to convert them to the current Captivate version. Another issue is that the new LMS will not provide the functionality to use the "Attachments" feature of Presenter, which we use a lot of. so we'll be having to come up with an alternate solution for this. These are just a few of the issues we'll be dealing with. My questions is this, is there an easier way to move our content to the new LMS? Would it

Hi everyone!We've published an eLearning course to Adobe Connect but when we open Connect and run the course through Microsoft Edge we get crazy glitches (like seizure inducing) and run into unique anomalies that we don't see in Chrome or IE i.e. not being able to print the certificate at the end. Unfortunately, many of our users have Edge as their default and struggle with being able to change it so we're trying to see if anyone has had this issue and if there's a fix.Thank you!

I've set up my meeting and chose option 3 for audio (I typed in the conference # and passcode for attendees). When attendees enter the meeting room, the notification window with the call-in information does not open. Any suggestions?

The only option I see for sharing a recording privately with event participants to make it public and add a password.I see that finer grained methods are available if recordings are moved to content and then shared with users, but I don't see how to convert the Event Participant Group into a User Group, and I don't know if that would be a best practice.Suggestions/feedback will be appreciated.Thanks.

When I use Adobe Connect as a guest - I just enter my name and enter the meeting. My name is stored in cookies - so now, when I come back to the login-page, I do not have to enter my name again.The problem is: I have meetings that users attend as a participants and I also have meetings that some users should attend as a host.I know that I can change user roles within the meeting - but that is not a proper solution.Can I somehow stop Adobe Connect from storing my name as a cookie (without changing Browser-settings as this would be hard to tell all of my participants? Or any other workaround?

Have a good day!We're new to Connect and setting up our first event.When I click "Get URLs" for the event, all I get are the URLs for the event.How do I get unique urls for various social media campaigns?Also, what is the campaign ID alias used for?Thanks.

While testing an upcoming event I discovered that when a participant chooses to enter the meeting as a "Registered User", they are required to enter a password. I don't want to require this and at no point were they sent a password. Researching the issue, I see that this is related to the Event Policy in Administration/Edit InformationOur Event Policy is set to:"All users created through event form are guests"What we want to do is register people for our events and then not require a password when they attend as Registered Users.So 2 questions:1) What should our Event Policy be set to?2) Can I fix this for the current event?Relatedly, I have another event in which we've registered all of the participants on our website and will be uploading them via csv. Any suggestions for a workflow which will require them to use their email address to enter the meeting but again, no password?Thanks.