Questions

Solicitud de reembolso de dinero por cobro excesivo que no puedo pagar, es el doble de lo que pagaba anteriormente. Desde el año 2023 que soy usuaria y pago mes a mes por un plan de Adobe Creative Cloud,  Hoy cumplí 2 años como cliente y usuaria y me cobraron el doble de lo que pagaba antes (adjunto pantallazo). Por favor devolluciòn de dinero a la brevedad, NO puedo pagar eso, menos ahora que me encuentro cesante. POr favor! Qué debo ahcer para que me devuelvan ese dinero!!? AYUDAAAA URGENTE!   

1년 지나고 어제 갑자기 또 구독이 자동으로 결제 됐습니다.11월 50% 할인 때문에 구독을 바꾸려하는데 취소 부탁드립니다. 14일 내에는 전액 환불이라고 들었는데 취소하려고 보니까 80,000원의 수수료를 내라더군요

Quiero dar de baja esta membresía.gracias.

I signed up for a free trial through my work email, not realising my organisation already had a Creative Cloud account (it wasn't updating so looked like I didn't have access). I want to cancel the free trial before it bills me, but it will only show that I have the organisation account and won't let me find/cancel the trial and subsequent billing. Any advice on how to sort this out?

I activated my subscription on May 4, 2024.Now, since more than a year has passed, they still want to charge me, but what charges?A penalty, as if I hadn't finished the year!!!This is incredible!!!

Hi there,I have been told I'd be charged a substantial amonut just to cancel my monthly subscrption service.This is surely incorrect.Please can someone help? It is urgent!

Bonjour, un ami souhaite s'abonner à Adobe creative, mais j'aimerai payer l'abonnement car c'est un cadeau, est ce que c'est possible de s'abonner, mais que la carte banquaire ne soit pas au nom de la personne qui a le compte adobe?

I purchased Acrobat and Microsoft Office as a bundle when purchasing a Dell Optiplex. The Acrobat was nominally a 3-year licence. It appeared to install OK when installing with the redemption code supplied by Dell. However, after 30 days it announced subscription has expired and inviting me to pay (as if it was just a free trial). I managed to get a new redemption code and it worked OK for 30 days and again quoted licence has expired. The installation has not been recorded on the records in my Adobe user. dell have offered no further help. How to get the Acrobat to run for the purchased term? 

Bonjour, Je vous contacte concernant un problème rencontré avec mon abonnement Adobe Illustrator. Le 14 octobre 2025, une tentative d’achat a été refusée. Cependant, j’ai constaté il y a deux jours qu’un prélèvement de 35,99 € avait finalement été effectué sur mon compte, alors que je n’ai jamais eu accès à Illustrator depuis cette date. Depuis, j’essaie sans succès d’accéder à l’application : un message m’indique qu’il est nécessaire d’acheter une licence. Il est possible que l’abonnement ait été associé à l’adresse de mon école ou à mon adresse personnelle : <Email addresses removed by Moderator> Je vous remercie par avance de vérifier la situation et de me confirmer à quelle adresse est rattachée la licence, ou de procéder au remboursement si nécessaire. Bien à vous, Dounia HARRAG

Adobe online Plans page is not loading, that's where one can make changes to plan.  Looks like this has been done purposefuly to prevent people from cancelling their plans.  On their help site it showed if plans are not loading try in 24 hours.  I ended up paying additional two months subcription after unable to cancel it online on their Plans page.  Eventually called their customer support line and cancelled it.   [Topic edited for clarity]

Hi, I would like to request a refund on my Adobe Photoshop subscription. I tried cancelling it the other day and the website was glitching and wouldn't let me. I really need this money because I lost my job and I'm dead broke. Please help me.

I cancelled a trial subscription within hours of opening it because I could immediately see it woul not be of any value.I recieved a message We are sorry to see you go....'My credit card was charged a few days later and I assumed this was due to the time for the systems and that I ewould receive a refund.I have now been charged a second month.I hVE GONE ONTO MY ACCOUNT AND SEE THAT IF i NOW CANCEL i WILL BE CHARGED  a further £86 or more. I hve tried the Adobe help and that is completely hopeless.Can you advise please.Dear Tom,This email confirms that you canceled your AI Assistant for Acrobat subscription. You will continue to have access to your subscription tools and online services until the end of your billing cycle on 29-July-2025 (PT). After this date, your account will revert to a basic, free level of membership.If you change your mind or have done this in error, you can easily reactivate your subscription.

Why am I being charged extra after I cancel my dormant subscription? Very annoyed Adobe. Remind me to tell everyone never to do business with you.

Acabo de registarme en Adobe para la prueba gratutita, y me aparece el plan de adboe acrobart pro y el del asistente de IA, ambos en prueba gratuitua.La gracia es que no es lo que esperaba, con la misma le doy a los botones de cancelar plan dentro de mi cuenta, y luego de elegir el motivo de la cancelación y darle a continuar me dice error, no se ha podido cargar sus datos, inténtelo de nuevo más tarde. No entiendo pk pasa esto, otra cosa es que en ambos planes me dice que me quedan 0 días de prueba gratuita, cuando hoy mismo, hace unos minutos me he registrado y apuntado a la prueba gratuita que SUPUESTAMENTE tiene 7 días de prueba. Necesito ayuda urgente, me niego a que se me realize ningún tipo de cobro por un fallo de ustedes. 

Please cancel my free trial  

Good afternoon, all. How are you? So, I was having a play around with the plan changer. My CC all apps subscription is coming to an end next month, so I thought I would look at what other options are available.Creative Cloud All Apps (Pro?) is jumping to a little over $30 AUD per month, Ouch! For context, I am accessing all apps on a student/teacher discount. Anyway, I digress. So, I look at the other plan options, and I see the Photoshop Plan. $35.99 AUD for Photoshop and a some other cool stuff. But then you dig a little further to see what else is included in the Creative Cloud single app membership. So, you click on 'Learn more about Photshop'. Then you scroll down and reveal what desktop apps are included.HAHAHAHAHAHAHAHAHAHAHAHAHAHAHA. Premiere Rush. Click on the Mobile apps list, LMAO! Premiere Rush Mobile. Adobe...ARE YOU SERIOUS? This is a product you have begun the process of getting rid of, and you include it in your Photography plan? When Premi

I've tried a virtual visa and my local bank card and both were rejected, could you supply me with a different payment method or just activate a 7day trial for my account? i need access to photoshop.adobe.com not the desktop app. Thank you

In September, I accepted Adobe's offer of two free months.On December 6th, when the offer expired, I was supposed to purchase the annual prepaid photography plan for €144.However, this morning (November 5, 2025), Adobe notified me via email that my account had been suspended for non-payment?!I contacted an agent via chat with the intention of suspending this payment request because November was still free.Instead, they offered to resolve the issue by immediately paying for the annual prepaid plan with an additional free month.I declined because I couldn't afford that this month, intending to proceed in December.Now, however, I no longer have offers for photography plans at €144 per year, but at much higher prices.What happened?Is there a way to resolve this?I've been using Adobe software since 2011 and don't want to abandon the suite now.

I signed up for a free trial of Adobe Creative Cloud for my company and entered my credit card information, but the page froze during the process. Since then, I’ve been prompted to confirm my email via a code — however, I’ve never received the confirmation email.I’ve checked my spam folder and tried resending the code multiple times, but I still can’t access my account. When I attempt to create a new account using the same email address, I receive an error stating that an account already exists.I’m concerned that since I entered my credit card details, I may be charged for the full subscription despite not being able to log in and cancel. Obviously, I would like to cancel the subscription if I cannot access the account.I’m currently reaching out from my private email address, as I cannot access the company account.Thank you for your help — I’d appreciate urgent assistance in resolving this.Best regards, Christian

When I log into/ sign into Creative Cloud, it shows all the apps are locked? Never happened before in at 5+ years. I have a pristine Adobe relationship/account. On an apple OS 26.1 My plan page, etc. is blank with the data also. Logged in. Logged out. Re-started, etc. What's going on? Thank you?

Hola.Quiero cambiar el código postal que aparece en mis facturas pero no sé cómo hacerlo.¿Alguien me puede ayuda?

Hi!I currently have the photography plan 20 gb. I would like to change this plan into lightroom for mobile/ipad 100 gb (premium paid version). I dont get the option to do this, lightroom for mobile does not come up as an option. How can I change the plan? Will I loose any data/pictures in the cloud or elswhere changing from photography plan to lightroom for mobile? Best regards!

hello!I purchased an annual premium subscription in the lightroom app for my phone, which unfortunately stopped working.I checked on the official website, he sees the subscription. and she's active. in the lightroom app, I tried to restore past purchases and he doesn't see them. the iphone phone. logging out of my account and restarting my phone didn't help. Please help me solve this issue! I can't work in the program, I'm a photographer, I really need it!Thank you in advance for your help!!!    

Hey i already unsubscribe before the deadline in the last month but still didn't get refund and also you deduct money this month please refund my amount.

I am unable to access Plans for the last 3 days (since 2/11/2025). The home page is just 2 spinning discs but pretty much everything else is working on my account page. No Plans access from any direction. I wish to cancel my plan since the 50% increase to the monthly payment. Is there an email address for adobe or a telephone contact as I can't seem to find either.Denis.