Questions

Cześć, 3 produkty Adobe, w dwóch planach miesiecznych był bezpłatny okres próbny, po kliknięciu anuluj plan, na następny dzień wyświetlila się informacja, że jest problem z platnościami. Jak anulować i nie ponosić opłaty?

I'm unable to purchase creative cloud subscription. I'm entering correct payment details. When I click the submit button, it shows a pop up and asks me to type OTP to confirm payment. After I do that, I get the following errorwww.3dsecure.icicibank.com refused to connect.   Help needed. Thanks in advance  

I subscribed for the free trial of Adobe Acrobat Pro DC in October. Only later did I realise that I actually have to cancel the subscription to not be charged. However, in my account there is no plan listed or any possibility to see / change the payment method. I don't understand what I am being charged for if the plan is not even showing. Please tell me how to cancel my subscription!

HELP!!! I keep getting this message, at the moment only when I open photoshop, no other CC subscriptions apps. I have two identical iMac setups, one at home and one in office. On occassion I have been known to leave my home computer on while I go do something and forget to go back to it and turn it off, so on occassion I would have two Photoshops open at the same time on two different computers, but only actively using one at a time - a bit hard to use two iMacs in two different locations at the same time. Both computers do have the same name. This message has come up the past two day so last night I double checked and home iMac is shutdown so I am definetly not using the software simultaneously, why do I keep getting this message and how do I stop it. Thanks Tania     [Mod: Moved to the Account, Pament & Plan forum]

Hi thereI have used the free trial and cancelled the subscription on the same day. And i still got charged a week after using the free trial and cancelling my subscription. I am upset about this. Am i able to receive a refund please?

Hello. everytime i try to login on my ipad illustrator via google account, it doesn't fetch my acutal account and ask me subscribe again. can someone please help.

I just created a subscription for an account I can't log into, and I can't reset the password. What can I do to cancel that subscription, or who can I talk to? It's urgent.

Hola hice uso del periodo gratuito y cancele la suscripción y me llega un cobranza que se debe sabiendo que yo cancele la suscripción hace mucho tiempo y quiero que me quiten esa orden porque es mucho dinero 

Can someone tell me which email this adobe serial number is registered to <Removed by Moderator>  

Frustration has set in. My "Manage account" shows my email address  as primary but I need to change it as I am losing that email address. When I try to change it to the new one, the system tells me the account already has that named address, even though it is a new address and not the one shown as primary.  In trying to talk to support via chat, they tell me that my old email address that I need to change is NOT listed as one that has an account associated with it. If that is the case, why would it be listed as PRIMARY email and the new one I am trying to use, they say I can't use because it is already associated with the account. Which I can't find it associated anywhere!! So confused!   [Mod: Moved to the Account, Payment & Plan forum]  

Hi... I've recently received an email from dobe to say my monthly plan for Lightrom & Photoshop will increase by 50%, as follows: "The price of the Photography plan (20GB) annual, billed monthly plan is changing from £9.98/month to £14.99/month (including applicable Tax/VAT) on your next renewal date. To maintain your effective current base rate (excluding any promotions) you can change your subscription to an annual, prepaid plan." Try as I might, though, I simply cannot find a way of changing my payment to an annual basis in order to retain my existing annual cost at its current level. Please can someone help me with this. Many thanks.

Cancelar meu plano 1 TB de armazenamento de arquivos da Creative Cloud em  Quero cancelar 

Good morning, I would like to remove my payment card information from my Adobe account. I don't have any active plans, but I would like the data to be deleted from your systems. Can you confirm the deletion? Thank you. [Typo in title edited by moderator]

Before you can change your password you need to know the present one. No help if it was changed without your knowledge. I also found I am shown as being in Dublin when I'm not even in Northern Ireland, and again I'm not able to change it.

Hi everyone,  I haf a student subscription planned to be active until the end of my studentship in June 2026. 2 months ago I was automatically cjanged to creative Cloud Pro and now it is impossible to change it into student version. I tried the support of virtual assistant and had to stay at least 1 hour and half on chat. These virtual assistants say I am obliged to subscribe for an AI assistant for Acrobat plan in addition to my current plan. My proof of studenship was already accepted and I don't know why is so difficult for Adobe support to update my plan based on the studenship proof I provided. I  lose considerable time and patience. Just now I received a mail saying that my studentship status can not be confirmed. I am really not happy about the customer support. Could someone give some advice or help? 

Hey,I'm trying to get all my accounts invoices together. However they only provide the last 3 years.If you want more the Invoice Page say, "Invoice history can only be accessed for the previous 3 years via Account. Please contact Customer Support if you wish to access invoice history prior to this time period."I've looked and don't know where to go to contact.Thank you for the assistance.

For poor creatives these prices are god awful. Also the bundles are crazy and unnecessary. There should be cheaper and better bundles with better customization and prices. Adobe have you heard of starving artist? you mind accommodating them a bit more 

hola a todos necesito su ayuda urgente no me deja editar facturación y pago no me da esa opción

Hola. Mi nombre es María Jesús Castro Santiago y me están cargando la cuota doble  los días 14 y 29 quiero anular una de ellas y si no me responden anularé las dos. Gracias. Ya tuve este problema. Ruego se solucione y me devuelvan el dinero desde mayo

I am currently subscribed to LR/LRC @ $11.99/month. I would like to upgrade to include PS @ the $19.99/month price how do I accomplish that? Do I simply choose the new plan after signing in or must I cancel my current plan the subscribe to the new plan? thanks Lou

 

Adobe are currently offering 2 months free subscription to assist people during the COVID-19 pandemic.Basically you "threaten" to cancel your account and, part way through the process it offers the two months free subscription. Personally I think this is probably a permanent offer, designed to dissuade customers from cancelling, and nothing to do with COVID-19 (which would be sad if Adobe were indeed "passing it off" as a humanitarian gesture in this time of crisis for so many people).Anyway, I did this and it worked for me as well but I was mortified to see that if I did actually go ahead and cancel I would be charged around $450 "early cancellation fee"! WTF I've been paying between $85 and $115 since Nov 2015 (I'm in Australia where prices are higher due to exchange rate, plus I subscribe to AdobeStock). I would have thought after all this time I could cancel any time I want with no penalty. What a rort!

Dear Adobe Education Team,   I hope this message finds you well. I am writing to inquire about potential educational assistance or hardship programs that might help me access Adobe Premiere Pro and After Effects for learning purposes.   I am currently a college student from a low income family, and I am deeply passionate about video editing and visual effects. My goal is to develop professional skills that will help me build a career in this field and eventually support local businesses with their video content needs.   Unfortunately, I am facing significant financial constraints. My family's income primarily covers my college tuition fees, and I have additional expenses from a laptop EMI that I needed for my studies. Despite my strong interest in learning Adobe's professional software, I cannot afford the student subscription at this time.   I understand the value of your software and respect your licensing terms. However, I wanted to reach out to see if Adobe offe

hello. i want to cancel my subscription and creative cloud tells me i can t do that before i pay another month. but the price almost doubled and don t want to do that. just to close my account. how can i do that? thank you 

I forgot to cancel the trial and kept being charged. I didn't use the app since the trial ends. Is it possible for me to cancel it without being charged?