Questions

Hello, I'd like a refund— I was trying to download 3D assets, and it was terribly difficult due to the account never activating. AB04988422209CUS Please refund my account. Thank you,Jason 

Hello,I cancelled my monthly plan on Firefly but I still have many credits left to use. When the subscription expires, do these credits stay on the account or are they lost? I can't find this information, and it would seem very unfair if so, because I paid those anyway.Thanks in advance to anyone who would like to answer me.

Hi,Where can I see which version of Creative Cloud I have? For example if I have the free version or not? KindlyCLN

Hi,I am a first time Nigerian subscriber and i have been trying to make payment for adobe photoshop but my card isnt accepted. I have tried using different cards but no luck. Please what can i do?

Hallo, ich möchte gerne mein Abo für den "Adobe Acrobat Export PDF", da ich per Mail daruf hingewiesen wurde, dass sich das Abo in den kommenden 30 Tagen verlängert. Jedoch kann ich es nach einloggen nirgendwo in meinem Account finden, bzw. wird angezeigt, dass ich keine kostenpflichtigen ABos besitze. Wo kann ich den Service kündigen? Bin für jeden schnellen Rat dankbar. Beste GrüßeLio

How can I obtain a tax residency certificate? The chat on this topic is not working

HelloI had a typo error in the email i entered to avai free trial. will i be billed after free trial since i did not confirm the email sent to the one i provided? Also i cannot access the email since i typed .com instead of .ph

Hello,I signed up for a free trial with Adobe but was unable to cancel before the trial period ended. Despite trying to cancel multiple times within the trial window, I kept receiving messages that customer support was unavailable. I even attempted to contact someone, but the system always indicated that I was outside support hours.Now, several months have passed, and I still haven’t been able to cancel. I was forced to pay for the first month because I couldn’t cancel in time, and even after that, the system wouldn’t allow me to terminate my subscription.I am extremely frustrated and would like to close my account immediately. It’s impossible to get in touch with anyone for help, and I need this issue resolved. Please assist me in canceling my subscription and closing my account.

Hi Adobe,I'm facing an issue with my subscription status. My account currently shows a billing problem message, and my subscription has been suspended. The recurrent payment via SEPA transfer happens every month, and the funds have already been deducted from my account, so I’m not sure why this is happening.I just started my own business and never had this issue when working at agencies. This same issue occurred last month as well, which makes me think that there might be a delay or glitch in the system with recognizing SEPA payments. It’s becoming really frustrating, as I'm unable to use the software even though my payment has been made.Could someone please look into this or advise me on the next steps to resolve it? I appreciate any help you can offer to sort this out as soon as possible. Thanks in advance!

My respect! We tried the app, but we didn't want to buy it, but we didn't give up! Can I get help with this?

Dear Adobe,For a few months now I have had a Creative Cloud subscription. I pay the subscription money every month on the 26th via SEPA direct debit. Unfortunately because there is a delay in the authorization because I live in Europe and have a European bank it takes a little longer until the money arrives. At the end of the month my Creative Cloud stops working and tells me I have to buy a new subscription. But I don't want that because I've already paid for my subscription that doesn't work. It is a very annoying bug, I have to chat with a help desk employee every month to access creative cloud again. Can you guys please fix this? I guess I am not the only one with this problem. Greetings from The Netherlands

Buenos dias , He recibido un recargo de adobe que no me corresponde. Alguien me puede indicar como me puedo poner en contacto con ellos para el reembolso?

Hello I have an account Adobe for one years now, and it worked just fine. one month ago, my school licence ended, and I tried to buy a new one, I did pay it but whenever I tried to use it didn't work, and I couldn't find neither the licence to use nor the credit card that I used to pay. after that, I contacted my school to help me, they told me that they have a licence that I can buy, and I did buy it. A few days later, I discovered that I have two accounts in adobe, with the same email, one with the licence I bought, and the other with the school licence. neither the first nor the second wanted to work, I decided to end my licence , and when I did so, I was charged more money for the cancelling. now it's been 15 days that I try to use adobe photoshop, illustrator, or any other apps, and it doesn't work. I don't know what to do to solve this problem? you can find here below two screenshot of the two licence for the same account, and nothing works. {Personal info removed by moderator}

Bonjour.Je veux changer l'adresse de facturation sur mes factures. Je suis en compte individuel. Il n'y a AUCUNE option via le site Adobe. La FAQ indique comment modofier ses informations de carte de crédit, et l'adresse de facturation. C'est FAUX. On ne peut changer que le code postal. Je reçois mes factures avec mon ancienne adresse depuis 4 ans.J'ai lu qu'il fallait contacter le chat d'Adobe pour changer ces informations. C'est inadmissible. Vous nous prenez pour des enfants? Ou des handicapés? Je suis entrepreneur depuis 25 ans, Adobe est le seul site que je connais dans lequel on ne peut pas changer son adresse.J'ai vu les réponses qui indiquent qu'il faut contacter le chat Adobe. Il est indiqué qu'il faut un navigateur qui ne bloque pas les pop-up. Mon navigateur ne bloque pas les pop-ups. Je suis connecté à mon compte Adobe. Pourtant quand je clique sur le lien, j'arrive sur une page d'aide, mais il n'y a aucun chat.Pourquoi tant de complications pour simplement change

On November 24, 2023, I decided to pay for an annual Adobe Creative Cloud student subscription during Black Friday. On November 24, 2024, I wanted to cancel my subscription since I no longer plan to use it. HOWEVER, I noticed that Adobe had already sent me a new invoice for €35.Not wanting to pay this amount for a subscription I don’t plan to use, I thought a refund might be possible. But once again, no. I can only cancel my subscription without additional costs, but I still have to pay the invoice.Since it was Sunday and I couldn’t contact customer support by phone, I decided to wait three days before deciding what to do (cancel the subscription and lose €35? Or wait to contact customer support?). It seemed more sensible to contact customer support.HOWEVER, what do I see? Three days after Adobe's billing, I’m told that if I cancel my annual subscription now—JUST 3 DAYS AFTER RENEWING my annual subscription—I’ll have to pay €200 in cancellation fees!So, I politely ask: is it possible t

I have problem with canncelation my account. Not able to conntact anyone. Please contact me urgent    <Email ID removed by moderator>

My Adobe payment plan increased from 127.20 TL to 837.60 TL in 1 month. My studentship continues until 2025. Despite this, the price was suddenly increased. It's not an amount I can afford. How can you help?

HI, I recently cancel the adobe plan, and this horrible company charge on me a penalty for a early cancelation o whatever... I just want to delete my credit card and from the page don´t let me do that Please, i am fed up with your nasty policies, can you give me a hint??

Hello,I just had a free trial because I needed Adobe for a school project, then canceled it, but they are still trying to charge me. Please cancel my plan now.Thank you for understanding.Best regards,Pia

Me subscribí a Adobe por una promo al 50% pero luego no lo subieron al 100%, sino que lo multiplicaron al 1300%. El sistema funciona bien la facturación es un scam total.

Bonjour,Je ne trouve pas l'endroit où on peut changer l'adresse et le nom de facturation, pour faire apparaitre le nom de ma société.Est-ce dû à mon compte ? Dois-je recréer un nouveau compte en tant qu'entreprise ?J'ai regardé partout, au niveau du profil et au niveau du moyen de payement, il n'y a pas d'option.Comment faire ?Merci.

Veo que es un problema recurrente en el foro de preguntas desde hace varios años, en la actualidad es un problema que persiste y es muy dificil contactar con alguien del servicio para obtener ayuda.  ¿Como puedo solucionarlo? estoy un poco apurada por la compra ya que debo seguir trabajando.¿Esto sucede en todos los paises?

Hi All, I have a product associated to one of my email addresses, however that email address has cirrupted and I cant access any mails coming into that email address.   In order to log into my account it sends a password reset request to the email address that is corrupted so I cant access it at all meaning i am unable to log into my Adobe account.   I have another email address registered with Adobe that is working correctly, how do I transfer the product associated to the corrupted email address to my other email address that is working?

ya pagué la suscripción anual de todos los programas y ya los descargué en mi equipo, pero al momento de iniciarlos me sale como si no tuviera ningun plan o si tuviera que pedir permiso 

удалите мне подписку так как я не буду её платить пожалуйста