Questions

Hi all, I currently have an enterprise account through my university. I graduate soon, and I'll be making a personal account. How do I migrate all my assets across and will I still be able to use my Behance profile? Many Thanks,Faye

Hello, I want to cancel the transaction Adobe Stock . Adobe Stock automatically registered, because I wasn't paying attention . Thank you very much for your help

Hello ADOBE!My bank already deducted 498 php on my account and I still can't find a way to see the download/install button on my account. It should be similar to STEAM when I bought a game, I could download it immediately right?I tried talking with your virtual assistant chat but it didn't help me.This is my first time subscribing.21 hours has passed, please work on this.Thank you!

Bonjour, J'ai essayé d'installer adope première pro en passant par l'option essai gratuit formule étudiant. Sauf que comme mon ordi est trop vieux (2012), adope première pro ne peut y être installé. J'ai donc annulé l'essai le jour même. À ma grande surprise (très désagréable) j'ai été débité par Adobe de 19,50 aujourd'hui. J'aimerai svp être remboursé. cordialement, Abdelmadjid Kellou 

I called customer support this morning regarding an issue I faced when trying to cancel my free trial of Adobe Pro.  When I attempted to cancel the trial online, I was notified I would face a financial penalty for cancelation.  How can I been financially penalized for canceling a free trial?  Customer support told me that I would have to wait until the end of my free trial to cancel without penalty but that doesn't make any sense; I don't have a subscribtion.  I do not want to wait to cancel, I would like to cancel now.  How does this work?  Customer service was absolutely no help.  All they wanted to do was push instructional videos to encourage me to keep my account.

Me registre en un periodo de prueba de photoshop. He visto que nio me hace falta uy desearia cancelarlo. Pero en el enlace proporcionado por la ayuda me sale esta imagen. Le doy a reintentar y no me permite cancelarlo. El chat me remire a mismo enlace.  Cancelar la versión de prueba Photoshop en account.adobe.com/plans/A82B0ED845D90DE5749A/cancel-plan?sa_src=twp ¿Con quien podria comentarlos?

Anyone else who cannot access the offers on Adobe Perks, even though you are logged in to your Adobe account and have a Creative Could plan?https://www.adobe.com/uk/products/special-offers/adobe-perks.html 

Hallo zusammen, ich habe gestern beim Adobe Support angerufen, weil ich wissen wollte, wann ich meinen jährlich abgeschlossenes Adobe Stock Abo kostenfrei kündigen kann. Die Dame sagte mir, dass es im Juni erst kostenfrei möglich ist und wollte mir ein Angebot zu Verlängerung machen. Das habe ich abgelehnt und sie meinte, sie spricht mit ihrer Vorgesetzten und kann dann helfen. Als sie mich wieder dazugeschaltet hat, war mein Konto ohne Rücksprache mit mir zum 12.5. gekündigt und meine 78 freien Credits verloren. Hilfe hat sie mir keine mehr angeboten. Ich kann gar nicht nachvollziehen, warum keine Kündigung zum Monatsende, ich habe ja den ganzen Mai gezahlt.Weiß jemand von euch, wohin man sich wenden könnte, um das Abo wieder zu aktivieren? Vielen Dank 

I have been using CC for a long time. I need to update my credit card, but Adobe Store gives a 404 error. I need help on this matter.

Adobe is a scam. Here is why: My account was canceled on the 12th of April for fraudulent activity, reinstated on the 19th (with a month of free credit as reimbursement), and re-canceled on the 22nd because "I requested it" even though I had no such request.Adobe says that my account was canceled due to fraudulent activity. Even though I've contacted 3 support agents so far, they didn't give me any information. When I contacted them through X @AdobeCare, they told me to contact support. I thought it was also support. After trying diligently to scam me, Adobe "specialists" forced me to get a refund. Adobe scammed me because of a price increase and stole away my subscription. During this process, they attempted to cancel my sub twice without a reason, double charge me, and customer service was exceptionally hellish. Specialists don't know what they are doing, and each and every one of them tries their best to lose a customer by scamming them for a few bucks.After they

Hello,I know that cancelling an account (the student one at least), will cauze you to have to pay at least 50% of the annual subscription cost as .. a "fee". Right I get this right?My question is:What if were "subscribed" for 12 months, then a new subscription starts for a month or 2 (so the 13th and 14t month globally), can you cancel and not be charged for the rest of the RENEWED subscription? Can that ever be possible ? Or will I have to pay a cancellation fee for the NEW subscription? ------------ 

I have been trying to cancel my subscription for over a year. Last year it said it would end in Feb, when I went to cancel it at the end of Janurary the date was moved to June. I didn't choose the discount because I didnt want to renew my subscription and start over. I haven't been able to afford this subscription for a very long time and now my payments are bouncing. I can't even update my payment plan to avoid the debt I'll go into when my account is suspended because there is no money in my account. I have so much resentment for this company and I just want to end my subscription for the love of God. Can anyone help?

I stopped using Adobe's product and tried to cancel my annual plan, but the website was not working at that time so I had to give up. I did not get around to trying again before the renewal date and then received a message saying that I had been charged for another year of the plan.I chatted to an Adobe support person and they told me that I could not receive a refund, despite the fact that I contacted them within 14 days of being charged the renewal fee. They instead offered to give me three months free of a package that was more expensive than the package I was trying to cancel and get a refund for!Is this really the official Adobe policy or was this support person incorrect?

Hello,All subscription are most likely anually It seems, I would like to know if its possible for me to pay just one or 2 months?

Vorgeschlagen wird mir ein neues Abo, ja die Rechnung ist bezahlt, ende April.Hat jemand eine Idee?Danke 🙂   Translation A new subscription is proposed to me, yes the bill is paid, at the end of April.

Estou com problemas ao efetuar o pagamento do recurso premium no app lightroom mobile, necessito c urgência em assinar o recurso premium q estava vinculado ao meu email, pois trabalho com esse aplicativo!!

Good day. On May 4th, I mistakenly connected a free trial of Adobe Acrobat from two accounts. From (email removed) and (email removed)  from one payment card. I thought the free trial subscription is only on one account. And when I realized that I didn't need a paid subscription, I canceled it on only one account. And I did not guess about another subscription. And today I was charged. Is it possible to return these funds to me? Thank you for your time.

Do the softwares stop working?Or do you keep them but you are not longer able to UPDATE them? Also, if they stop working, do you get a day or 2 "warning you" that your subscribtion has ended and telling you you have to pay or is it directly "your subscribtion has ended you can no longer use it" SUDDENTLY? Etc

Hello, I attempted to make a payment for my Adobe plan, but encountered an issue. I tried using two Visa cards, one Mastercard, and Apple Pay (which utilizes a Visa card). All of these payment methods are international cards. Previously, I successfully used these cards for my Adobe plan payments. However, today, when I attempted to use them, I encountered a problem. Could you please assist me in resolving this issue?

Has anyone else experienced this?Adobe issued a "refund" of $570. I received 6 x refund transactions of $28.99I then asked adobe where the rest of my refund was to which they told me to call my bank. I called my bank and they notified me that they do not hold funds like that and in fact Adobe had only sent that amount through. My bank is telling me that they do not hold funds like that and Adobe are telling me to contact my bank? Upon contacting Adobe again and requesting a superior, they told me that "there is no manager working today". I feel completely scammed and this all seems a bit on the fraudulent side of things. Adobe have billions of dollars and are so so bad at refunding such a small amount in the grand scheme of things. 

Madam/Sir,   I subscribed to adobe photoshop on September 2023. Since then Rs. 1675.60 was deducted twice a month by adobe. One on 17th of every month and then again on 19th of every month. Thus I have deactivated the plan on March 2024. But still Rs. 1675.00 was deducted from my Account on 19th April. This is not acceptable. Please stop deducting the money asap.    [Moderator moved the thread to the correct forum]

After some discussion, the customer support agent agreed on a 12 month refund. When I asked her to verify the total amount, it was significantly below what it should be. I asked her to double check the maths, and she insisted that my maths were wrong and I should "do them again". I did this, and when I walked her through it she mentioned she left two months out. No apology or admission of error.  Finally, we agreed on the amount for 12 months refund. A week ago, I saw 3 months refunded in my bank, but no indication of the remaining 9 months. I chatted with customer service today to figure out where the remaining portion of the refund is, and they're giving me all sorts of mixed information.  First, the rep says he can't find the refund. He then says it was credited already. Later he says only 10 months was credited, but that for my troubles he would be "happy to refund an extra 2 months". I inform him that the refund was supposed to be for a whole 12 months from the

Dear Adobe Support Team,I am currently subscribed to Adobe Creative Cloud and my subscription is set to automatically renew on June 16th. Before making a decision regarding the renewal of my subscription, I would like to clarify some details about the cancellation policy post-renewal.Could you please confirm whether a 14-day cooling-off period is still applicable after the renewal of my annual subscription? If I choose to cancel my subscription during this 14-day period, will any cancellation fees be applied?Thank you in advance for your assistance and understanding, and I look forward to your response so that I can make an informed decision.Sincerely,

hello! my 7 days trial was over, but i don't have a lot of money to pay for it and i can't cancel the plan either, please help!!

I want to cancel my free trial. However I do not see an option for cancelling the plan when I go to view plan. I tried contacting the customer service but they hung up.