Questions

I want to find the customer service that can assist me in refund

Hello everyone,I accidentally purchased an Adobe Stock – 10 assets/month + AI Studio subscription today.The payment was charged to my card, and I canceled the subscription almost immediately afterward (within a few minutes). I received the cancellation confirmation email, but there is no mention of a refund. In my Adobe account, I only see the invoice, not a refund.Unfortunately, I haven't been able to access Adobe's live chat support because the chat option doesn't appear for me.Has anyone experienced something similar?Is there still a chance to receive a full refund since I canceled right after the purchase and did not use the subscription at all?Any advice would be greatly appreciated. Thank you

I cancelled my free trial subsciption sometime back and apparently i had network issues so the cancellation didn’t go through. I only got to know yesterday that i had been debited of UDS 35.99. I want a refund?

Hello,I am contacting you regarding unauthorized recurring charges on my account following a confirmed cancellation.I cancelled my subscription on August 2, 2026, received an official cancellation confirmation email from Adobe, and was issued a refund. Despite this cancellation, my payment card has been debited twice without my authorization: NGN 4,837.50 on August 4, 2026 NGN 20,747.50 on August 7, 2026 Total unauthorized amount: NGN 25,585.00I have attached the proof of the cancellation confirmation email and bank transaction receipts to this.

I bought Lightroom monthly subscription on my AppStore.  At AppStore it is written as “active” but in reality my Lightroom app  says that I don’t have any subscription plans purchased. I don’t understand the issue. What should I do as a next step

I signed up for a Creative Cloud subscription where I was given 7 days of free use. In the end, I didn't have enough money on my card to pay the fee. But I did not cancel the subscription. Now I can't cancel it because it says "you must resolve a problem with your payment information before you can make any changes to your plan. If you do not take action, your plan will be suspended." How can I cancel this plan?

I got the mail from the above mail id from adobe carrier so i wanted to check my candidature is existing in adobe or not

Hiii Good Day. Please refund my accident purchase in all pdf reader pdf viewer, i don't use the app but it use to be automatically charge on my gcash account.Please i really need that money because that money is for my allowance in school. Thank you Very much and i hope to hear from you soon.Godbless.

I cancelled my subscription on the same day but I have Adobe trying to debit me everyday incurring bank charges. I need it cancelled please 🥲 I cannot afford to pay it 

I just bought a Creative Cloud plan for $35. I am trying to download Premiere Pro, but when I try to run the setup, it takes me to the Premiere plan to try a 7 day trial, or buy the plan for $23. It won't start the download for me.

who can I talk to about being double billed on my credit card 

I'm a student and i forgot to cancel the free trial of the adobe (I'm new to adobe) and I didn't knew it will automatically charge despite of the free trial and now it's charging me and I don't even have money to pay for it, even my ewallet has no money, bcs I thought after the free trial, I can cancel it anytime, and now I'm scared it'll kept charging me monthly and monthly even though, I don't use Adobe anymore as I only used adobe for ONCE, and used the free trial bcs I need a specific output. I'm scared cuz I can't pay and I can't cancel it,  plss I'm cryingThe day when I used the free trial, I was just having a project that I need to finish quickly for my pdf files as I didn't read much further the description too well because I was in a hurry to finish my school projects, since I really thought it's "free trial" that I can cancel anytime.

Llevo días queriendo cancelar la suscripcion con periodo de prueba , su servicio técnico te dice q no lo haces bien , me queda 1 día para q me cobren la suscripción anual y no la quiero !!! ESTOY CUMPLIENDO CON LA EL PERIODO DE CANCELACIÓN !!!!! Porq no puedo cancelarla , porq queréis robarme el dinero cuando yo claramente no  puedo ni quiero pagar esta suscripción , QUE ESTOY CUMPIENDO CON EL PERIODO DE CANCELACIÓN !!!!!!!! ESTOY CUMPLIENDO !!!!!!! Dejar de estafar a gente como yo q solo quería modificar su curriculum para buscar trabajo , en paro y ahora con una deuda q lo puedo ni pagar , ESTOY DENTRO DE FECHA DEJAR Q ME DÉ BAJA DE ESTA SUSCRIPCIÓN Q NUNCA ACEPTE .

He cancelado la suscripción, pero el sistema me exige una penalización de cancelación de 114 €. Quiero reclamar esa penalización. Intenté cancelar antes de que terminara la prueba gratuita el 4 de julio, pero mi cuenta no mostraba ninguna suscripción activa para poder cancelarla. No he utilizado el servicio. Solicito que revisen mi caso, eliminen la penalización y tramiten el reembolso del cargo realizado el 4 de agosto."

I would like to ask you to send me the current Certificate of Tax Residence for the tax year 2023

Does anyone know how to send an email to Adobe HQ regarding their cost barrier for entry-level designers?--I was recently forced to cancel my Creative Cloud subscription, and I wanted to explain why.I'm an aspiring designer who genuinely enjoys using Adobe's products, but the cost has reached a point where I simply can't justify keeping the subscription. What frustrates me most isn't just the price itself, it's the barrier it creates for people who are trying to enter the creative industry at a time when the industry is fractured, in flux, and not hiring junior designers.New designers need regular access to Adobe's tools to build their skills, create portfolio pieces, and remain competitive in a job market where proficiency with Creative Cloud is often expected. Yet many of us don't have enough client work or income to afford an ongoing subscription. That creates a difficult cycle: we need the software to become more employable, but we need to be more employable to afford the software.

can not find the cancel subscription button

Why does Adobe steal my money? I have ended my subscription and still a debit order comes off a card of mine that is not even loaded with Adobe. Wtf? Give me back my money. First Adobe robs everyone with subscription model with ridiculous monthly rates, then when I cancel they still take my money? This is purely criminal. Adobe has also been deducting an extra amount when I was still subscribed. Give me back my money and stop being so damn greedy. Not a happy customer btw. 

Hi,In April of this year we purchased the yearly plan for Acrobat.  Currently Adobe Acrobat is installed on Windows 11 Pro desktop & refuses to pickup the license that worked fine for almost four months as the purchase date is April 13th 2026.  We have followed all the basic troubleshooting steps, Login and log back out, Close all Adobe process & delete the contents of SLCache folder.  Even after performing a complete uninstall of both Acrobat & Creative Cloud, removing leftovers, it still does not sync the license data.  It appears as if the license data on Adobe’s servers disappeared, remember it worked fine for four months!  An important note, the only proof of paying for this license was the pdf under Billing--->Invoices. Under Billing--->Plans it was blank!  To continue working we paid for a monthly.  Is there a billing email address because I was unable to find one?   Some help would really be appreciated!  Thank you.

buenos dias, solicite la cancelacion de mi suscripcion ya que en realidad no ocupo la aplicacion mas que muy esporadicamente, me enviaron un correo donde fue aprobada la cancelacion, el dia de hoy me llego un mensaje de mi banco y me indican que debo realizar el pago, entro a la pagina y me dicen que tengo un pago pendiente, cuando la cuenta ya esta cancelada   

I signed up for the free trial, which promised no charges for 7 days, but I was charged immediately after entering my card details, without even using the platform. I want a refund, but I can't get in touch with support at all.

I had an Adobe account that I used for my Adobe Pro 2020. I purchased the Adobe Pro subscription at the non-profit pricing through Goodstack. I was charged the non-profit price, but when I view “Manage Plan” on the Adobe site, it shows “Next payment on Jul 20, 2027” and $239.88. Isn’t it supposed to renew next year at the non-profit price? 

8/4/2026 Please reactive my serial number for  Adobe Acrobat Pro XI on my new laptop. My old laptop that was using it was damaged and is not accessible to deactivate the serial number. I have downloaded Adobe Acrobat Pro XI on my new computer and get an error message saying the serial number is already in use by the maximum allowed computers. My Adobe account does not list any computers using the serial number.Thank you