Questions

I have a problem with my account. When I turned on my computer this morning and opened Adobe Premiere Pro, Creative Cloud asked me to change my password. So I created a new password. I logged in with the new password, it shows me my account. But all Adobe applications are locked. Despite the fact that I paid the annual fee, which ends on November 24. I have already reinstalled Creative Cloud Desktop. I don't know what else to do. It doesn't even show that I have paid for Creative Cloud. I just cleared the cache in appdata as you advised me. What else should I do?

I was just accepted to be part of the early users of the sync function with Creative Cloud and would like to use it but do not want to take up any of my computer's hard drive space. I would like to move the Creative Cloud folder to an external HD. How can I do this?

The Adobe Creative Cloud App keeps going blurry the instant I move my mouse after opening up the app. The left image is what the app looks like the instant it opens and the right image shows what happens the in instant I move my mouse.   Attached is a Pastebin link with my full DXDiag information: https://pastebin.com/xg7xRXeQ .

Nachdem die entsprechenden Adobe Hinweise zum Fehler 127 das Problem nicht lösten und ich auch schon versucht habe die Programme neu zu installieren (Lightroom Classic lässt sich nicht deinstallieren), bekomme ich mittlerweile nicht mal mehr die Programme re-installiert.Berechtigungen für den Vollzugriff stehen, Firewall sowie Virenschutz waren ausgeschaltet, nichts funktioniert. Es ist schon bezaubernd wie oft man trotz der hohen Kosten mit der Creative Cloud Probleme hat... 

Two issues: 1. None of my images are loading in my builder, but the styles are working correctly - both in the builder and the preview. 2. My live site has zero styling, but pure HTML. I've tried viewing it on desktop and mobile, I've checked my domain name, and tried it on Safari and Chrome. How can I get my site back?

I'm on a Macbook Pro with 32GB running MacOS 15.6.1 (24G90).AGAIN I am having problems updating the Creative Cloud app and Photoshop.  This time the problems even come with some very weird behavior.1) In my CC app I get the message that an update of the CC app is available. I click on the update link, the message goes away, and nothing happens except the “updating Creative Cloud” message. The two pop-ups that normally follow, where I have to enter my admin password do not appear, and then the update message reappears at the bottom of the CC window.2) In the app, it also indicates than an update for Photoshop is available.  I click on the update link, which does not show the usual animation for when it is clicked, and again nothing happens except the “waiting” message. No popups (creative cloud services and I forget the other), nothing. Then the “waiting” message goes away and the blue update link reappears. I quit the CC app, restart and try again. Again nothing, except:

Hi everybody - I teach in a computer lab with multiple students using the same desktop throughout the day., each logging in with their unique user profile to the machine and their own CC account. I have a new student who speaks absolutely no English, and after following the directions to switch his CC language preference to Spanish and reinstalling Photoshop, he can now use the app in Spanish. However - every student who sits down after him is also forced to use Spanish. In the Ps Preferences under Interface, there is an option to select a language - but there's always just one option, whichever option the app is installed in! Is there ANY way for the student to select which language they want to use on the machine? It seems like at a minimum this should be possible since each student is using their own unique computer login. I tried to install multiple instances of Photoshop, and that doesn't seem to work either? Any advice is appreciated!

In any Adobe app related to typography, choosing the typeface is one of the most important steps in the design process. Unfortunately, every app is plagued with the same problem - all your carefully curated fonts are diluted in a huge list of system fonts. You can't disable/delete the system fonts as this will break other apps and even simple web browsing. The ability to disable system fonts is disabled in macOS for this reason. The solution is simple:In the Creative Cloud app, there's already a Manage Fonts section (great!).In this section add a "hidden fonts" page. Display all system fonts in a list and allow the user to toggle certain fonts as hidden.These fonts will now be hidden from the list in all Adobe apps. If a document is loaded which contains a hidden font, it will be displayed as normal - the fonts are hidden from the LIST ONLY, they NOT disabled.If you really want to remove any ambiguity, you could have a "show hidden fonts" toggle in the app font menus&nbs

Hello everyone,I want to share a concerning case regarding suspected counterfeit Adobe products.Previously, I asked about GameSeal here and was able to resolve the issue thanks to the community’s help. I confirmed with Adobe headquarters directly through 3–4 employees that the products I purchased were genuine, and of course, I did not sell them.However, on a major corporate site, individuals can open personal stores. The sellers there all claim their products are genuine, but my investigation suggests a group of about 20 people may be selling counterfeit products. The presumed leader, a woman, operates two stores and has been selling for four years, with reports of tax evasion. Adobe has stated that selling products as genuine without being an official partner—or even using non-official accounts—is punishable. I contacted three different Adobe departments and submitted related evidence. Based on their response, it seems the backend team was involved, and internal transmissio

Bonjour,Je m'apprête à réaliser un long voyage en Asie et je me demande si toutes les applications Adobe - j'ai un abonnement Creative Cloud - seront accessibles normalement, pour peu que je dispose d'un accès à internet.Merci pour vos réponses 🙂Nelly

I am unable to add more than 1 photo grid to my Adobe portfolio. I am able to select pictures and it stops at "creating phot grid...". It is stuck in that phase and doesn't load even after hours. Can anyone help me with that.I am unable to add more than 1 photo grid to my Adobe portfolio. I am able to select pictures and it stops at "creating phot grid...". It is stuck in that phase and doesn't load even after hours. Can anyone help me with that.

For the last several weeks, I've been unable to view Behance.net because Chrome flags it as having an invalid SSL certificate. I get the error code net::ERR_CERT_AUTHORITY_INVALID. Since my work doesn't allow me to bypass the warning, I can't visit Behance anymore. I've tried deleting my temporary internet files for Behance and turning off extensions, ensuring my Chrome is up to date, attempting to visit from an incognito window, etc., but nothing seems to work. Has anyone else experienced this issue lately?

All of a sudden no videos will load - error - try refreshing pageHow many Jobs have I not gotten an interview for because, the site wasn't working and I didn't know it.It's pretty gross, that adobe offers a featur like portfolio. We the customer put in weeks to develope a portfolio site and then Adobe just says, "Doesn't work? not my problem"! Adobe says, "Sounds like a You problem, not a Me problem" (I've asked about portfolio in the past and - this is essential what tech says)Can someone please fix Adobe Portfolio - I'm in the middle of a job search and - no videos will play on portfolio• Thanks you  

Hello Adobe Team,I am a Creative Cloud user and would like to provide feedback on a localization issue I've noticed in the latest software update.My operating system（MACOS 15.6） is set to Simplified Chinese. While most of the user interface is correctly displayed in Chinese, I've found that a number of buttons are still showing up in English. This creates an inconsistent experience for Chinese-speaking users.I've checked my settings and everything seems to be in order. It appears to be a bug with the software itself. I hope you can address this in an upcoming patch.Thank you for your attention to this matter. Best regards

Hi Adobe Community,I'm experiencing issues with integrating Google Analytics (GA4) with my Adobe Portfolio site. Here's a breakdown of the problem:I connected my Measurement ID in Settings > Analytics > Your Google Analytics Tracking Code and applied the changes by pressing Done. However, after more than 48 hours, I'm still seeing the following error in my Google Analytics account:"Data collection isn't active for your website. If you installed tags more than 48 hours ago, make sure that they are set up correctly."I attempted to install the Google tag manually by copying the code provided by Google (under Admin > Data Streams > Web > View Tag Instructions) and pasting it into Settings > Custom Meta Tags. Unfortunately, I received an error message:"There may be invalid meta tags. Please check and try again."I also tried pasting the code into the Footer Text section, but this did not resolve the issue.I attempted to edit the HTML source directly on the Adobe Portfolio p

I am trying to access Portfolio to watch tutorials.  I'm automatically logged into Adobe Creative Cloud, and Portfolio is included in my plan.  It starts me off,  gives me an option to creat a full portfolio or just the open page.  I choose, then Adobe demands I log in, giving me several options including Apple, email, and adobe.   My Adobe passwored was changed last week.  It is rejected. Same with trying to open a tutorial.   I am more than a little frustrated.  Why cannot I access Portfolio when I am alfready logged ionto Adobe, and it is part of my plan? Thanks  My specs: Apple M1 MaxMemorfy 64gbMac OS Sequoia 15.6 Hardware Overview:   Model Name: Mac Studio  Model Identifier: Mac13,1  Model Number: Z14J000H3LL/A  Chip: Apple M1 Max  Total Number of Cores: 10 (8 performance and 2 efficiency)  Memory: 64 GB  System Firmware Version: 11881.140.96  OS Loader Version:

Hi! Can someone help. I just recently purchased a Creative cloud subscription. I tried the install and uninstall and also used CC Cleaner but still not showing.     

Hello,My team has experienced issues placing CC library assets within PowerPoint since January 2025. Assets created in InDesign or Photoshop are not longer supported through this plug-in. A very pixelated proxy image is inserted.The team has plugin version 4.6.79. We are on an enterprise account and run automatic updates. This is impacting our operations and value of the CC suite.Do you have an update for this issue? 

I have a page with single foto's loaded and also containing one grid, I want to remove the grid from the page, does anybody know how to do that ?   backgroundin my example the picture of Djurre is part of a grid and the rest on the page are single photos.https://topeventshoots.myportfolio.com/2020-masterclass As you can see the captions are presented different in a grid versus a single photo, for that reason I want just single photos, but cannot figure out how to remove a grid.thanks Pieter  

Would it be possible to add a big video between the header and collection module? (embedded or upload)My portifolio is motionr2.com and the collection I got there is functional but  I'm afraid I'm not getting people to check my reel. If I could add it front and center followed by my collection or a sequence of works would be quite nice. Can it be done?Tks 

Hello! Where di the libraries tab go in the CC app? Can we please have it back? 

I have had - as a non-profit organization - an Adobe Creative Cloud account for years - certified through Techsoup. Now Adobe has canceled this agreement. Techsoup suggests that I download all my files from Creative Cloud and then cancel my account and create a new one via this link: https://www.adobe.com/promo/TechSoupCCSN.html?sdid=SYBNLTFF&mv=affiliateMy question is: How do I download my files from Creative Cloud? I cannot see this option in Creative Cloud?

Hi,  I'm posting here since there seems to be no Adobe Portfolio forums. There are a few basic features missing from Portfolio that I'd like two mention. Two come to mind right now:There's no option to disable/ enable ligtbox on single images. This setting either enables or disables it for the whole site. So I have a portfolio with illustrations and I find the lightbox feature useful so I can have thumbnails that can be enlarged by clicking on them. However, if I add a picture of myself in an about page, that image is ALSO clickable and opened in a lightbox. To me that feels cheap, like something out of an early blogger site.Once an image gets opened by lightbox, it goes full height on your screen. However, there's a secondary zoom if you click on the image. I'd like this setting to be optional. Maybe I don't want my images to be blown up larger than the screen. The dirty workaround is to have your images in a small resolution so it's not that large, but I imagine that affect

(There was a problem installing Aero. Aero(beta) is not yet available for devices using apple silicon) keep showing this message when I try to install Adobe Aero on my Macbook M1 Air. Since I'm using the latest version of Macbook why can't I install Adobe Aero?

Hi, I am new to Adobe, only one month into my subscription so my Cloud storage is empty-empty. But not because I didn't produce any material lately, but because the Cloud always greats me with a message of "some file types are not supported". I tried every type and size of files to no avail. Jpg, mp4, mp3, avi, gif, pdf, etc, etc. It doesn't make any sense that NO file type at all is supported. I tried erasing and reinstalling the app, double checked that I signed in with the correct mail, erased the cockies from my laptop, checked for updates, tried to upload from the web and NOTHING. So for now, the Adobe promise of cloud storage and easy access to my files from anywhere is not bearing any fruits. 😞Do you have any recomendations that can fix this problem?