Questions

I recently deleted all but one of my files. The file in question is 0.3 GB. Yet the storage says 4.3 GB used? Yes, I Deleted and then Permanently Deleted all the other files, presets, documents, swatches, libraries, etc. The Deleted bin is absolutely empty, I checked. I went through every app I’ve ever used and PermaDeleted everything from the cloud. There are no files in any of the Files tabs like Mobile Creations etc. and the general “All types” file tab just shows the 0.3 GB file. The only place where anything else even shows up is the front page: the Recent Files shows a few RAW files (no previews just blank and a file name) — ones I’ve already deleted and permanently deleted more than 30 days ago! When I try to delete these ghosts, it gives me an error. What on earth is going on? Where are these mysterious 4 GB of unknown files, and how do I get rid of them?

This should be in the Creative Cloud Desktop Forum, sorry for posting in the wrong one.   Recently my Creative Cloud is not able to update and shows error 146. I can update my apps and even the desktop app updated because I have all the new icons and navigation (Quick Actions etc.). I also tried the repair tool but that did not help.   I run older versions so I really don’t want to uninstall everything to being able to reinstall the Creative Cloud Desktop app. Any tipps? I’m on a MacBook Pro 2018 with an 2,9 GHz 6-Core Intel Core i9, 32GB RAM.   Where can I find the log file on the mac so I can see which directory is affected? There is no error summary in the alert pop up.

Lightroom Premium purchased for iPad is not getting activated. It used to work before but upon Lightroom app update its not working anymore. I have tried pressing on “Restore Purchases” over and over (over multiple days) but my subscription is not getting restored

Hi. My sister used my card for a free trial of the Adobe Acrobat reader app but didn't cancel it on time. I got changed for an annual subscription on June 5. I requested a refund through Google within an hour after the charge but was rejected. I tried searching here and saw the Acrobat Mobile cancellation form and filled it up but I'm not sure if the form was still working. Google said that I need to contact the developer of the app but I'm not sure how to do that. Can someone help me get my money back?

I paid. I have never been able to use the premium services. I want my money back!

I’m currently on the Creative Cloud Pro monthly plan, but the 3 month offer I signed up for is about to expire and I’m about to be charged full price. I’m considering downgrading to a single app plan for Photoshop because that’s the only app I use the most.I only have one concern, and it’s something I need to know: if I downgrade my plan, will it affect any of the Adobe Fonts that I’ve been using for my website projects? I’ve been embedding certain fonts in my stylesheets, and I don’t want to risk resetting my styles to default text if I stopped paying for the Pro monthly plan.Thanks.

I believe I’m speaking on behalf of a large number of Adobe Creative Cloud subscribers. Many of us are freelancers who regularly use only two or three Adobe applications, yet Adobe effectively pushes us toward the full Creative Cloud package because it offers the best value. Even then, the cost is already very high relative to the income many independent professionals are able to generate from their work.Now Adobe has significantly increased prices and introduced a new Pro subscription tier that is simply unaffordable for many of us. The alternative is to downgrade to the Standard plan, which includes only 25 AI generation credits per month. Offering just 25 credits to customers who are already paying more than €700 per year feels unreasonable and disconnected from the reality of your user base.I believe this strategy is ultimately counterproductive. Many customers are growing frustrated, and as soon as a sufficiently competitive alternative becomes available, a large number of users w

Is it possible to download a file rather than just view it from the online portal of assets.adobe.com. I want to be able to share my assets but these are the only options:

Hello, I cant seem to access or see my teams library even though they shared a link with me. When I clicked on the “collaborate” button in the mail, it opens the adobe site and says “no files here”. When I click on the librarys there are only the ones I created myself. My teams library which I was invited to is nowhere in sight, also not in the applications themselves. I did read that that can happen when you logged in to the wrong profile linked to your email adress but when logging in I dont get the option to choose which profile I want to take, it automatically logs me into the one I am always using. Any ideas on how to fix this? thank you.

Hello,Yesterday evening I received an email stating that my account may only be used on one device at a time. I am a self-employed freelancer and I do not share my account with anyone.I have a desktop computer and a laptop, and I switch between them depending on whether I am working from my office or from home.This morning I changed my password as recommended. However, I have now received the same message again, and I honestly do not know what else I am supposed to do.Could you please explain why I am receiving this warning and what steps I should take to resolve the issue?Thank you for your help. 

Guys, there isn't a dedicated Behance topic, so I'll post this here.My Behance profile has somehow been made private — all of my projects are private, and my profile no longer appears in search results.I've already submitted support tickets to Behance, but nothing happens and I haven't received any response.All of my privacy settings are set to public.Could someone please help me? I'm losing potential clients because I can't properly showcase my portfolio. I'm also a Behance Pro member, which makes the situation even more frustrating.Any advice would be greatly appreciated. 

I’ve been facing this problem for months and Adobe still hasn’t done anything about it. Whenever I try to reset my Adobe password, the OTP SMS doesn’t come from an official Adobe source. It comes from random scam-looking numbers on what's App. Even if I block one, the next OTP comes from another unknown number.This is very serious concern regarding privacy and safety concern because most people won’t think twice — they request a code, they get one, and they type it in. But those scam codes can lead straight into phishing,  data leaks, or even losing  bank info without realizing where it started.I’ve reported this to Adobe support many times and even today to look into it seriously, but they don’t take it seriously. Most of the support seems outsourced and nothing actually gets fixed or taken very seriously. Honestly, it feels like this should be investigated at a bigger level because if it’s happening to me, it’s probably happening to many others.Adobe is a huge company and t

I need to install Adobe Muse to make some changes to a client website. The instructions on adobe help are outdated (as so often is the case). Could someone please send me a link where I can download Adobe Muse? Thank you. link

Hi There,My Behance account is no longer visible and all my projects are in private mode so they are not visible to the public.When I try to change the status of the projects from private to public, I can see that it is not possible.I have contacted Behance support and they replied to me a few days ago saying "All content on Behance that violates our community guidelines is made private".Then I asked which of my projects violate the community guidelines, but there is no answer. This must be a mistake, but I don't understand how they can block my profile without any prior communication.Can anyone help me? Has anyone had a similar experience that can help me? Thanks,

Didn't know where else to post, and tried to reach support with no avail. I had the Behance Pro subscription active before I subscribed to Creative Cloud. Since CC already has that product on the pricetag, I didn't renew the individual Behance Pro subscription, thinking it would transfer over (mind you, same account for both subscriptions). Now that I only have the CC subscription, I lost access to Behance Pro and Portfolio (which is very important to me). How can I fix this?

comment changer le mode passe pour accéder à mon portfolio chez adobe?Merci 

After logging into Behance.net, I receive a message saying "You do not have access to this product," and I am unable to use the site normally.This issue has been occurring for several years, and I have not been able to find a solution.

When launching the Creative Cloud app, it launches but it isn’t viewing correctly. The Home and Apps tabs look as in the screenshot attached. Interestingly, Benefits, Create, and Stock and Marketplace are fine. Files says oops, page not available. I’ve tried restarting, logging out and back in, and nothing has helped.  

He perdido el 2factor entonces no me permiten loguearme a mi cuenta adobe, entonces pierdo TODO, portfolio, trabajos en la nube, todo estoy perdiendo porque no me dan accesos a mi cuenta de Adobe!!!!

For some reason, when I try to access the Creative Cloud free trial, none of the payment methods work they all return an error. Adobe support agents have not been able to provide a solution, and my bank says there are no issues or restrictions on their side. Does anyone know why this happens or how to fix it? 

How and/or where can I find my real reel June price for next week?  My boss says to cancel if it doubles.  Thanks!!

3 problems to report:1) Ever since I updated creative cloud a few weeks ago, now the dropbox desktop icons (for dropbox desktop app) have disappeared. And I went over it with dropbox and they instructed me to go to System settings on mac → general → Login Items & Extensions, and scroll all the way down to the “extensions” section and find where its says “creative cloud” and hit the circle i icon, and toggle on and off “file provider” then my dropbox desktop app sync icons come back. Dropback says creative cloud is notorious for hyjacking desktop icons. I must note this fix is temporary and resurfaces later. I’ve provided a screenshot below of what the dropbox desktop app sync icons look like. 2) Ever since I updated creative cloud a few weeks ago, my external hard drives on the left hand panel are defaulting to the creative cloud app. 3)the authenticator app on firefox. when im on firefox it asks me to type in a number but doesnt give me a box to type it in. but when I go to safari

I'm actually tired of these red alert warnings telling me that my account may be compromised and then forcing me to reset my password. I assure you Adobe that my account is not compromised.  The fault is with you. I have three devices that I constantly use, which means I constantly have to sign-out of one device in order for me to access Adobe services on the other device. This sign-in and sign-out is already annoying enough. As you you know that every sign-out forces me to close all open adobe apps with hundreds of open files in them. It is frustrating enough to deal with this user experience nightmare you created, and on top of that now you are sending me your pathetic password resets adding to the frustration. I already tried to explain to you guys, you need to allow your subscription to cover three active devices. Most professionals like me actively use three computres: Work Desktop, Home Desktop, and Laptop for travel. This means I have to constantly sign-out of one of m

There should be an option in the accounts to use two devices at once. When I have several SD cards after a shoot I tend to import them at the same time (one on a PC, one on a Mac). Batch denoise is also something I start and at the same time continue my workflow on the other device.  I was told by Adobe support that this isn't an allowed practice. Their solution was that I should take a TEAM account (way too expensive for a pensioner like me). There should be an option to have a personal account on two devices at once. Maybe adding 50% to the price of what a personal account is now. The point I’m to make is that there should be an option between a regular personal account and a team account. The difference in price is huge, to say the least. There should be something in between (the difference is like two months team cost the same as a whole year personal). An option to have two devices on the same IP address for something like 150% the price of a personal account seems fair to me, as