Questions

Hello,I foolishly deleted my cc instead of uninstalling it and now when I go to install cc I get an error saying that I have to download the app manager first. When downloading the app manager I get an error that links me to "adobe's supervisor program" which then says the app has been disconnected. So I followed the troubleshooting instructions to uninstall cc but when I click on the uninstall I get an error saying that I must download the app manager in order to uninstall but I cannot download the app manager.

Restoring a PC to "'factory settings' then tried installing PSE12 again as the first piece of new software, even before installing antivirus. It worked first time!" is a draconian step, not a solutioin. Upgrading from PSE8 or PSE10 to PSE12 is not worth the pain and agony. I tried using the MSConfig Utility and other steps detailed and the install still failed:http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-problems-pepe-win7-vista.htmlI installed PSE12 on XPSP3 and it worked the first time. Is Adobe working on a fix to PSE12 install problems with Windows 7? Downgrading to an OS (XPSP3) that won't be supported by Microsoft in April 2014 is not an option.

I used to be able to use my purchased lightroom 6.  Havent used it in a while and now after asking to be logged in 20 times it does nothing. Now it locked me out as well.  I have my password, have my previous purchased serial number and entered that. It still wont work.  I dont want to update to the cloud and all of that.  Want to use the old version that I had access to and was fine with.  My mom passed away 2 days, ago. Wanted to update a few pics and add to her photo collage.  Login 20 times, put the serial number, it locks me out.  Try to contact customer support its a stupid AI bot that does nothing.  So much new technology and nothing works, cant even get an email from adobe as it says I dont have an active account, yet I am logged in and it shows my previous purchases.  Such crappy support I cant believe it.

I have an older Macbook Pro, circa 2009 and a newer 2016 that's in for repair with an SSD issue. I use both in my day to day. I got a new phone and couldn't recall my Adobe password for Lightroom mobile and changed the password. No biggie. I open up DinoMac to update the password in creative cloud and it accepts it, only to open Photoshop and Lightroom to the application manager telling me I can sign up for a trial and that my account isn't associated. Logging out and logging in and wiping keychain didn't help as creative cloud doensn't seem to have the issue itself. Adobe chat can't help and sent me here. DinoMac uses El Capitan version 10.11.6 (highest it can go)Brave browser version 1.40.107 (highest it can go)Google Chrome version Version 103.0.5060.134 (highest it can go)Adobe Photoshop CC.2015.5 Lightroom Classic CCAnyone have any ideas to get the applicatio manager to stop blocking my legit subsription since my password change? I'm at my wits end.&n

Photoshop 25 MAC install wont complete. Tried to reinstall but keep getting message ' no internet' -- the internet is working for all other programs. PS 24 says it is ver 25.6.0 in About Photoshopthis is a mess

Moin zusammen,der Telefonsupport hat mich an die Community verwiesen. Das Ganze in der gebotenen Kürze: Ich habe mir vor längerer Zeit die Creative Suite 6 als Vollversion, über Amazon, gekauft. Ich nutze die Programme eher im Hobbyrahmen und neuere Versionen benötige ich nicht.Vor knapp einem Monat ist mein alter PC kaputt gegangen, eine Datensicherung war nicht möglich. Ein neuer PC wurde gekauft und die Creative Suite erneut drauf gespielt. Nun wird bei jedem Start der Programme angemerkt, das die maximale Anzahl der Versionen - 2 - bereits installiert ist und erst die alten deinstalliert werden müssten. Aus genannten Gründen ist dies nicht möglich.Welchen Weg gibt es, das Problem zu lösen? Der "bemühte" Service-Mitarbeiter meinte Adobe gibt zu dem Programm keinen "offiziellen" Support mehr. Die Installationen zurückzusetzen scheint offensichtlich auch nicht zu funktionen.Grüße

You think 'two' is the answer? I have FORTY devices running concurrently.

I tried to install Premiere that comes with my Student 1 Month Trial, but it appeared that I can't install on my windows since the newer versions of adobe's apps uses AVX2, which my PC doesn't have a CPU with support for that yet. Everything OK, I searched how to install older versions, but I couldn't find any version at all listed on the versions. Is there any way I can install older versions? Even Audition couldn't be installed because of this, which it kinda sucks. 

Hello,I am an Adobe customer who legally purchased a perpetual license for Adobe Acrobat XI Pro (MLP AOO License TR, SKU 65195563).I still have all the original details (Serial Number, Order Number, Certificate Number, End User ID).However, when I try to activate the product on my new computer, I receive this error:"The serial number you entered has been revoked. This product cannot be licensed."Adobe Support confirmed that my serial number is valid, but since Acrobat XI is an end-of-life product, the activation servers were shut down.This means that my perpetual license has effectively been made useless by Adobe’s decision, not by me.I am your customer, and you have left me alone.I only want to use the product I paid for.I kindly ask Adobe and the community:- Is there an official offline activation method still available?- Or is there any alternative solution Adobe provides for customers with valid perpetual licenses?Thank you for your attention.

I wish to move my CS5 apps to a new laptop but the old CS5 will not deactivate because CS5 cannot connect to the internet. I cannot log in to my AdobeID from CS5 for the same reason.  The message I see is "Please connect to the internet, then press continue" See screen shot.Other apps see the internet connection fine. I have tried several internet connections, home broadband as well as phone hotspot. I am not using a VPN or internet proxy.There's nothing in the hosts file mentioning adobe.The new installation works with my perpetual serial number but cannot activate because the old installation requires deactivation.There is no apparently option to reset the activations counter on the Adobe side as support for CS5 has ceased.Adobe support have no further suggestions and have closed my case on this.Further suggestions welcome - thanks in advance.

I have Adobe XI Pro.  The crazy high price has kept me from upgrading to the subscription (2.5 times higher than the full Microsoft Office Suite).  I purchased a perpetual license.  My home flooded and my desktop computer was destroyed.  I have replaced it, but when I try to install Acrobat XI Pro on the new computer, Adobe blocks it, indicating that I have reached my maximum number of activations, and I need to deactivate one before I can activate this one.  However, I cannot deactivate it on the other computer because the other computer is destroyed.  I connected to the help chat, but the third level technician there (yes, I was transferred three times to get to this guy, with one email exchange in the middle ) said he is only allowed to support software that is less than 5 years old.  He gave me a link to post the problem here, indicating that some of you might be able to help me to reset my activation count, as it is not something that Adobe tech

Hello everyone, in this days I want to delete CC (Creative Cloud) with the official uninstaller, but, when I execute it, the program, says: "Are you sure you want to delete Creative Cloud?" and when I click on "Yes" the program says, "Cannot delete Creative Cloud with the Adobe apps in your device" (Similar words, but not exactly) And I have an infinite apps from Adobe, PDF, Premiere, Flash CS6, Illustrator, After effects, among others, I have search and I founs the official app from Adobe "CreativeCloudCleanerlTool" but it doesn't work, What can I do without removing the Adobe apps?            Thanks in advance 😉

I am reaching out regarding an issue with reinstalling Adobe Creative Suite 5. Previously, I had installed CS5 on my Windows 10 computer. However, due to system issues, I had to reinstall Windows without uninstalling CS5 beforehand. When I attempted to reinstall CS5 afterward, the installation failed and displayed an “Invalid Serial Number” error message. I would like to ask if the license I purchased can still be used, even though CS5 is no longer supported. If so, could you please advise me on how to resolve this problem so that I can activate the software again? Thank you for your assistance. I look forward to your guidance.

this morning, I had InDesign open, and this window was open: "You’ve reached your device activation limit." It states that Adobe apps can only be signed in and activated on two devices. To sign in on this device, you need to sign out of another device first. All apps, local files and Creative Cloud assets on those devices will remain intact. Learn more about device activation limits. Then, It shows MULTIPLEs of the SAME workstation. Clearly, there is an Adobe Creative Cloud Issue.  How do I resolve and why can I not report this to Adobe.

7 years later, I have the exact same issue but with 8 copies of the same device. The solution to this problem, signing out to all devices doesn't clear up the issue that I should be able to sign in up to two devices while working on one at a time. It will continue forcing me to sign out of one of them when i turn on the other, because it acts like that one device is more than one.

After migrating all files, etc from my old mac to my new Mac Studio M4, I can't activate it at my Creative Cloud Desktop account. I had no issues deactivating my old device, but when I go to my account settings/plans/payment/activated devices, all that shows up is; "you have no activated devices" without any means to activate my new mac. What am I missing here?   Please help! Thank you in advance for any and all assistance.

I bought and activated a CS5 education license around 2011. I only own 2 computers: a desktop and a laptop. Those are the only computers on which I have currently installed CS5. Since 2011, my laptop has changed twice, and my desktop has remained the same. The 2 older laptops that I owned in the past no longer exist. This past week, I received this activation-related message on my desktop. I did not receive any such message on my laptop. The same license is installed on both systems. I don't know why this is suddenly happening. Adobe's help AI is not able to resolve my problem. Is there a human somewhere out there who can help me resolve this? Thanks.

Bonjour,Même problème depuis quelques jours.Un message sur tous les logiciels Adobe : "Déconnectez-vous d’un autre appareil pour continuer". Alors qu'aucune autre application n'est ouverte sur une autre machine 😞La fonction "se déconnecter" ne fonctionne pas, le logiciel ferme en cliquant sur le bouton "continuer"...La seule solution est d'eteindre l'autre ordinateur ouvert....Help !

I've subscribed to Photoshop which is working fine, however everytime I use the Creative Cloud desktop app, it comes back with the error shown on the subject line. I have tried un-installing everything but the error comes back after reinstalling it. I've checked my firewall rules (Bitdefender) and it appears to be allowing everything Adobe through. There is also nothing in my hostfiles (I have also ran the repair tool too). Any suggestions? I mean it's an annoyance more than anything else as it doesn't appear to stop me updating or using PS.

I’m currently using a 27-inch iMac (Late 2014) running macOS Big Sur (11.7), which is the latest version supported by my system. I would like to install After Effects, but the Creative Cloud app only offers the latest version, which requires macOS Monterey or later.Since my Mac can't officially upgrade beyond Big Sur, I’m looking for a way to download After Effects 2022 (version 22.x) — the latest version compatible with macOS 11.Could someone from Adobe please provide a download link or help me access this version through my Creative Cloud account?Thanks in advance!

I am unable to login onto to any Adobe account on my main windows account, and says its unable to reach adobe. If i try to login to my adobe account on a new windows account it works fine. I've tried switching from my Ethernet to mobile hotspot, adobe ACC cleaner tool,  adobe limited access clean up tool, a lot of the posted troubleshooting steps but nothing seems to be helping. It also used to give me error 206 when i tried the installer before i installed it from the new windows account.

Applied for a license, already had one. Email came. Link for updates downloads does not work. Link for enterprise download just re-directs to the home user download page - no full download, just the small app that runs the download installer. Is there a working link to get updates and downloads? Thanks.

Hallo in die Runde,mir ist leider, leider meine Festplatte kaputt gegangen und ich musste meinen Rechner kpl. neu aufsetzten. Nun habe ich gerade vom Abobe Support erfahren, dass meine Vollversion von CS6 DesignWeb Premium nicht mehr aktiviert werden kann, da Adobe die Updateserver abgeschaltet hat!!Ich habe keine Chance mehr, mein erst 2017 gekauftes Produkt wieder zu aktivieren, eine absolute Frechheit!! Meine Vollversion CS5 DesignStandard läuft allerdings nach der Neuinstallation einwandfrei, wie kann das sein?!?Hat hier vielleicht jemand einen Tip/Rat wie ich meine CS6 DesignWeb Premium doch noch zum Laufen bekomme??Bin echt verzweifelt und stinksauer auf die Adobe-Politik... Lieben Dank im vorausTorsten  

I am new to Adobe CC suite. As soon as I started to use, I figured I wont be able to manage on my laptop. I deleted all the installed apps and now want to setup a flow where I operate off of an external drive.  But, when I go to Creative cloud -> Preferences -> Install location & change it to external drive, I am getting an error "Unable to install at this location".  I have a SanDisk SSD 2 TB external drive connected where I am trying to change the install location. Please help. 

I just got a new laptop and I want to download photoshop onto it without purchasing it again.