Questions

I bought elements 2026 from my adobe account. When I try to install it on my mac running 15.6.1 I get error 183. I've uninstalled AVG software but it still fails. I've looked in the console and there are no error messages. When I try to click help I get a message directing me to the uk website. I've had an account with adobe for many years and never had this trouble before. What can I do.

I need help reactivating Adobe XI on an old system.   I have a serial number but it wants me to activate through adobe but won't support it anymore.  Adobe customer service sent me here.

My hard drive crashed and I had to get a new drive. All my software was removed. I can't find my disks for my Adobe. CS 6 creative suite? What do I need to do? I'm registered, isn't there some way adobe can load it for me?

I'm trying to install the Creative Cloud app, but when I try to launch the set-up nothing happens. I tried running as administrator and disabling windows defender but to no success. I've managed to notice the installer launching for a split second in task manager but then it just disappears. I can't use any Adobe app because of this. The same thing happens if I try downloading Ilustrator on it's own. I'm on windows 10

  Subject: Request for Assistance with Photoshop Elements 9 Deactivation and Reinstallation Dear Adobe Customer Care,   I purchased a hard copy of Adobe Photoshop Elements 9 from Best Buy approximately 12 years ago. The computers where I originally installed the program are no longer available, and I would now like to reinstall it on a new device. Since I cannot access the old installation, I am unsure how to properly deactivate the license to proceed with a new installation. Could you please advise me on the steps I should take to deactivate the previous installation and reinstall the software on my current computer? I would greatly appreciate any guidance or support you can provide. Thank you in advance for your assistance. (I will provide the Serial number when you send me an email response)   Best regards,Gina Wu  [Personal information removed by moderator.] Sep. 11, 2025 [Moderator moved from the Photoshop forum (which is a different app than Photoshop Elements

So I got a new M1 MBP I'm trying to update all of my apps, but the adobe app won't let me click on anything in the app. I can scroll on the landing page. I have tried uninstalling and reinstalling. Don't know what else to do. 

Deutsch:Hallo Adobe Community,ich bin professioneller Fotograf und nutze Adobe Software seit 1993. Ich besitze eine legale Lizenz von Adobe CS6 Design & Web Premium.Kürzlich musste ich einen neuen alten Mac einrichten, da mein vorheriger Rechner ausgefallen ist. Ich habe alles über Time Machine Backup wiederhergestellt, aber nun lässt sich CS6 nicht mehr aktivieren. Selbst nach Neuinstallation von der Original-DMG-Datei und Eingabe der Seriennummer kann die Software die Lizenz nicht online verifizieren.Bisherige Schritte:CS6 von DMG neu installiert (~/Desktop/DesignWebPremium_CS6_LS4.dmg)Seriennummer eingegeben (legal) – Online-Verifizierung schlägt fehlHosts-Datei geprüft und temporär Adobe-Server freigegebenmacOS Datum & Uhrzeit korrekt eingestelltDNS-Cache geleert: sudo killall -HUP mDNSResponderTerminal-Installation ausprobiert: /Volumes/CS6\ DesWebPrm/Adobe\ CS6\ Design\ and\ Web\ Premium/Install.app/Contents/MacOS/InstallInternetverbindung stabil, keine Proxy-Einschränkun

Hello hello... after working with a Desktop PC and Windows 11, where CS3 runs properly, I bought a notebook with Winds 11, and there is a problem, I can't resolve: Starting Photoshop is not the problem but open that window to insert the key is. So what to do? Does anybody have an idea to fix this? That would be fantastic.Thomas

Every time I click the Sign In button the whole website crashes. Every other site works fine on the Mac and I can access Adobe on my Windows PC from the same connection. What is going on?!I have deleted my cookies, tried a different browser and done multiple restarts, but nothing works. The site still crashes. 

Hello. I'm going to purchase an activation code for the Adobe Photography package.I'm being emailed a code.Is there a time limit from when I purchase it until I activate it?

Hi, I am planning to upgrade my system from Windows 7 Pro 64-bit to Windows 10 Pro 64-bit.  I will be doing an upgrade, not a clean install.  I have CS6 Production Premium and Adobe Fireworks CS5 -- and want to know what steps I need to take in this process to hopefully guarantee a problem-free transition.Thanks for any help you can give me. PS:  Specifically, I would like to hear from anyone who has actually done what I am trying to do.

I was using Adobe Creative Suite CS5 Design Standard Production for a few years, and on one of my computers it suddenty stopped working with popup window claiming that "Activation limit reached".It still works on another machine. I did't install in on any new machine for ~4 years, recently no formatting or reinstalling either. Tried to deatviate some old instance on an old laptop (dusted it off, started - but deactivation failed). I tried to contact Adobe support - but they weren't helpful at all.  What do I do?

Adobe team do you have any plan to fix this blatant and widespread error in your flagship product? It is absolutely ridiculous and inexcusable that this has persisted for so long with apparently no action at all on your part to fix it. I have spent about 5 hours following every single how-to-fix-it post from your staff and users to no avail. Again, this is absurd. This is not a problem on the part of users. I have had CC since the day it was publicly available, day one, and never had a single problem until a year+/- ago. The forums are full of people complaining about this same fundamental error and instead of fixing it all you do is offer lame workarounds that do not work, and pretend like it's not your fault. It is absolutely your fault and it is absolutely your responsibility to fix it, but you seem to not care at all about the paying users of your products.

I can't find a better place to put this so I'll put it here. I built a new Intel based computer for my edit suite. I moved the hard drives from the old machine to the new one. At first Adobe Acrobat would load for about 4 seconds and then close. I managed to fix that. I reinstalled Acrobat with Creative Cloud. However, after an extended time idle I get a popup that is titled "Adobe Creative Cloud (Not responding)The text in the box says:Adobe Creative Cloud is needed to resolve this problem. However it is missing or damaged. Please download and install a new copy of Creative Cloud from "http://www.adobe.com/go/adobecreativecloudapp"I have removed and reinstalled Creative Cloud. I have followed instructions for completely removing and reinstalling the app as well  with no change.When the dialog box (attached here) appears the computer will crash all running apps and the only resolution is a hard reset. Creative cloud will load and I can install applications with it. You cannot

Hi we have 2 licences for ADOBE CREATIVE SUITE 5.5 PREMIUMMy code does not work anymore after reinstalling from CD on the Windows 11 computer (same computer but clean install W11 at my job).I have the bill with the codes but that does not work.  Display's:  your code matched not the product and i can open adobe but as 30 days period.How can i reset my licence code and activate my legal version of ADOBE ???

Are there any RSS feeds (or equivalent) for Adobe Updates?  I would like to get notified when an update occurs so I can deploy it to our 200 workstations immediately.  Most other RSS feeds have nice integration with Slack (at work) and let me know when an update or change has occurred.  This is important when pushing out updates to workstations.  Our current update workflow is to periodically check for updates and then push them out.  Not the most efficient workflow for updates, especially with almost 200 computers.

Wo findet man Photoshop Beta um es zu installieren. In der Vergangenheit in der Creative Cloud App. Dort ist es nicht mehr zu finden.

Hallo, habe auf meinem alten win 10 Rechner PS Elements 10 mit gekaufter Lizenz. Möchte die Lizenz auf neuem Rechner weiternutzen, finde aber keinen download. Hat jemand einen Tipp für mich?   [Moderator note: Moved from the Photoshop forum (which is a different program than Photoshop Elements) to the Download and Install forum.]

Hey ihr Lieben,ich nutze Acrobat Professional 10.0Auf 2 Geräten (Laptop und PC). Das hat immer problemlos geklappt. Nun ist der alte PC abgeraucht und ich habe einen neuen. Hier heißt es nun: "Aktivierungslimit erreicht".Klar, jetzt möchte ich den alten PC deaktivieren, aber der ließ sich nicht mehr starten.Jetzt habe ich es online über mein Adobe Account probiert. Unter Produkte finde ich das Produkt samt Seriennummer und Download Link, aber unter Aktivierte Geräte findet sich kein (!) Gerät. Also weder der aktive Laptop, noch der alte PC, wo ich die Deaktivierung gerne durchführen würde.Was tun?Danke schon mal für Eure Hilfe.

I need to download my Adobe applications to my PC but it won't let me. It turns out that my PC had pirated versions of these applications by default, and I deleted them. I work on my laptop, but now I want to work on my PC. However, I can't because it blocks me from installing the products, either through the website or directly from the PC application. It also gives me an error message saying that I can't log in because there is no network connection.  

Dear All, There is an available OS update for Mac - Mac OSX Tahoe 26 - Is it okay to update now?All Adobe apps will still work? TIA.

Estoy intentado, comunicarme para dirigirme a las activación de una suscripción. Y no puedo o no me deja devolverla dentro del plazo de los 14 días  que establece la ley

I just bought a new computer and am trying to load my photoshop but it won't take my activation code. Customer support says they no longer support my version, but that forums can help. Please help me. I am so tired of not getting answers.

I was trying to sownload photoshop demo to try it but it ddnt download and it gave me this erorr code : 198 how can i contact with support team to solve this problem

A level 2 Adobe support rep sent me here. I am unable to reactivate by install of the Adobe CS6 Master Suite as I have reached the maximum device activations. I had some software issues that required full system reinstalls, which prevented me from deactivating my installs. Apparently, support is unable to reset activations anymore. Is there any way to reset this on my end? There are no devices listed under "Activated Devices" in my account page.