Questions

Hello! We are getting multiple pops up from the Creative Cloud app indicating the same computer is active in the Device Limitation screen. Its not a big deal, for now. All we have to do is just sign out of one and Adobe still works as expected. Just thought we'd let you know this is happening in case it becomes a bigger issue. Let us know if you need any other info.

Hi Team,I have a question about font licencing on the Adobe for Enterprise plan. The answer isn't explicit in the terms document.Are Adobe fonts licenced for use in the creation of documents in third party applications? Eg, can an adobe font be used in Microsoft Word or PowerPoint, or Davinci Resolve, for example? Or must they only be used within the Adobe suite of applications? (Obvsiouly, not looking to embed or redistribute fonts--only use them in the creating of documents and media.)Thanks!

Hey guys, I bought the Adobe for Enterprise 2 weeks ago for a college class, and I got a yearly subscription through my college bookstore. The thing is, when I downloaded Adobe Creative to my computer, for some reason it tells me that I only have a 7 day free trial, but I paid for the whole thing. I want to call them to sort this out, but I wanted to know if I did something wrong in the process.

Hi everyone, For the last couple of days I've been trying to install creative cloud, however it simply won't work. I need to install the app to be able to switch between my two Adobe IDs (one personal, and the other from my organdization). I go to the download page (both the main and the one I discovered to be an alternate) click install, go to my Chrome downloads, and open the installer. I then enter my password, skip the two personal questions, and it starts downloading. It starts at zero then jumps to about 4%, after this it jumps all the way to 100%, right before the installer quits it tells me that the CC app will automatilcally open. It did not, I searched in all of my files, and nothing. If anyone has a solution, has had the same experience, or knows someone who has an answer it would be greatly appreciated. 

We transitioned from the User Sync Tool to Azure Sync about a year ago, and during an audit realized the Azure Sync wasn't removing users from Product profiles because it didn't put them there (as part of the group).  Group from Azure works great. It's auto-assigned to the Product Profile and that works great. But, it won't touch users that "it didn't put there" as part of the group. Far as it's concerned, we manually added them to the profile.  How do you basically say "I don't want anyone else in this product BUT the Azure Group"? Just delete everyone from the product? Will it actually add them back via the sync'd group? I'm having a hard time finding this documented anywhere... Right now we have hundreds of users "over provisioned" because of this... 

Hi This morning, while opening AE, I received a message that all available (2) licenses are occupied.What is weird is that one of the licenses is my own PC where CC is currently running.When I signed out from the license running on my PC, AE closed. I opened AE again, and the same popup appeared. I signed out again, and this time AE remained running. Why? 

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All'improvviso ogni volta che apro i programmi Adobe mi da 'Errore' perchè dice che sono installati su troppi computer, ma in realtà li utilizzo solo ed esclusivamente sul mio portatile.Ogni volta devo rientrare su Creative Cloud con account e password dopodichè si avviano.Qualcuno può aiutarmi a risolvere questo problema (dato che cercare di contattare direttamente Adobe è improbabile). Vi ringrazio anticipatamente.

Hello Adobe Community, I am Esat Emre Sivri, founder of thelucidlab. For 5 years, I’ve trusted Adobe Creative Cloud to store my brand’s entire design archive. Unfortunately, I am now facing the loss of 165 GB of Creative Cloud files with no resolution for 20 days.How It Started On August 11, 2025, my original subscription (Invoice No: 7207601493 / Product 65206874) faced a payment issue.The first Adobe agent told me the plan would be replaced with a new contract number, but assured me that “all your files will be visible again the next morning.”Both contracts were tied to the same email: ees@thelucidlab.com.Trusting this information, I proceeded with the new plan. What Happened Next From August 11, I opened multiple cases: ADB-41156050-P8K4ADB-41156439-K7B0ADB-41156455-N3C7 On August 13, Adobe agents confirmed my account had 164+ GB of files, but I could not access them.On August 26, another

Add support for an identity provider initiated single sign-on request. Use story: As a user, I navigate to myapps.microsoft.com. I click on the Adobe Creative Cloud shortcut which my administrator has configured as an idP using SAML. The shortcut initiates the the single sign-on request to Adobe and subsequently redirects me to the Adobe.com website as a logged in user.

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Would you please add a feature in Creative Cloud Desktop app to bring more control to admins by Extracting User Wise report with Last Access\Sign in to License.

Good morning. I'm sending this question to you just for confirmation, because it seems that Adobe's documentation and guides indicate this, in my opinion. Below is the question: I want to purchase the latest version of Adobe Acrobat for my organization, but I don't want to purchase licenses for all users. Since I understand there are no floating licenses, I want to assign licenses to certain users and monitor whether they are actually using it, then unassign them and provide the license and product to other users who require it. Is this possible?Do I understand it could be done using the admin console? What monitoring information could I obtain? Weekly usage, hourly usage, last access to the product by the user? Furthermore, I understand that a Designated User License is the most appropriate license type? Thank you very much!Bert regards

I am trying to transfer my Adobe portfolio from my disconnected university account to my personal Adobe account. The link currently takes me to a page not found error.

We're gradually phasing out Adobe & switching to a competitor due to Adobe's shady billing & account practices, as well as the utter difficulty of doing license management in their increasing useless Admin Console.  

We have a single user that is having issues using Adobe Pro DC. He may be able to work for a while but eventually gets a message that says    We can't verify your subscription status. We can't reach the Adobe servers   We were able to temporarily get the user working again by removing all adobe credentials within Windows Credential Manager, but within 30 minutes the issue returned.    We have tried using the Adobe CC Removal Tool to wipe the computer clean of Adobe and reinstall, but still no luck. The user's computer is a wired desktop and has no unusual network settings that would set it apart from anything else on our network. This is the only computer in the company behaving like this. This issue started approximately 1 week ago. 

내 계정이 존재하지 않는 이메일 주소에 연결되어 있어 이메일을 받을 수 없기 때문에 변경하고 싶습니다. magc9482@kaka.com  -> magc9482@daum.net   내 이메일을 변경할 수 있습니다. 아이디

Suddenly, I'm unable to open a file and save it to my own files. Why?

Hi Adobe Community,I need help with two items:1) License move (work ID ↔ personal ID):Current state: Our CEO has an individual Acrobat Pro subscription paid with his own card, and it’s attached to his work email (Adobe ID).Goal:Assign our organization’s (Teams/Enterprise) Acrobat Pro license to his work email via Admin Console.Questions:Can Adobe move/transfer the existing individual subscription from the work Adobe ID to the personal Adobe ID (without cancel/re-buy)?Or do we need to change the Adobe ID email on the subscription via Support, or cancel and re-purchase under the personal email?Any steps to preserve signatures/stamps/Acrobat settings/Sign data during this switch? 2) “Recent” files show across devices (cloud disabled):We’ve disabled cloud storage and syncing for the org, but when signing into Acrobat/Adobe, the Recent list still shows files across devices.How can we disable cross-device Recent entirely?How do we clear any server-side Recent history for all users?How c

I'm going nuts and haven't been able to find an answer online.   I changed jobs and now work with a new company. In the past, when I logged in to Creative Cloud with my Old company credentials, it would redirect me to Old company's sign in page.   Now, when I enter my email for New company within the Creative Cloud app, it says "Redirecting to your organization's sign in page", and will take me to the Old company sign in page.    I can't get it to stop automatically redirecting to the Old company which I no longer work for!!  I uninstalled all of my adobe applications and creative cloud, cleared my internet cache, cookies, and saved passwords, and the Creative Cloud installer will still take me to the Old company login page after I enter New company email address.   I think there's a hidden file somewhere that I need to delete - please help!

When I tried to install Acrobat through the setup program, it showed failure with the log:08/23/25 23:18:19:323 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 25188 | Build Version - 2.2.0.6 08/23/25 23:18:19:323 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 25188 | Logging Level verbosity Set to 4 08/23/25 23:18:19:353 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 25188 | Successfully fetched the optionXML content from MSI database ... 08/23/25 23:18:19:366 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 25188 | The OS language detected for Acrobat (zh_CN) 08/23/25 23:18:19:379 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 25188 | Failed to find the install status of the MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}), Error (1608) ... 08/23/25 23:18:19:380 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 25188 | Failed to find the install status of the Acrobat MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}) ... 08/23/25 23:18:19:380

Hi, I had bought an Adobe license via SRT; that company went out of business apparently and Adobe continued to provide me access to the Adobe apps for a while. Now it has stopped. My license was good until Februaru next year. It is impossible to reach anybody at Adobe, so I turn to this forum. Can anybody help?

Come da oggetto, non trovo modo per annullare il piano business.Come devo fare?

Does anyone know how to delete or remove an Adobe CC link that lives in a departed team member's ACC account? The user is no longer with the company and no longer has credentials to access the account. Grateful for any assistance or leads. Thank you!

Hey there! I just entered grad school, and got a new Adobe License becuase of that. The license from my undergrad is about to expire but I want to save the files I made from then. How can I log into my new account and save my files from my old account? Any help would be great!