Questions

Hello Adobe Support team, I hope you are doing well. Adobe XD has a feature that allows you to generate a link to share the design of a prototype application. In other words, it enables you to create an interactive design and generate a link for others to try it out.The problem is that these links cannot be generated in the following two cases:When connected to the company network, the application shows a message indicating that I am offline.When connected to the VPN, the same message appears. The message is as follows: It should be noted that this does NOT happen if I am connected to my home network and the VPN is not activated.Could you suggest a solution or indicate which ports need to be open to allow us to generate the links within the company network?

Is there a setting that configures the install of the Adobe Acrobat so that Disable New Acrobat is enabled? I have looked all over in the settings and cannot find it.

So We have just had the update to the Admin Console and one of the new features we were told to expect was the following, (I quote an Adobe email)."Combined your individual users’ storage capacities into pooled storage for the whole team, so individuals have the flexibility to store more than 1TB of content"We have 34 users with Creative Cloud All Apps, so that should be 34tb in total. We are on Teams but that looks like it’s now the same as Enterprise.. We need one of our user to have more than the default 1tb, and although Adobe led us to believe that would be possible now, we cannot see how to do this in the Admin portal. Adobe Support don’t seem to be up to speed with what been promised with this Admin Console update.There is also the info here.https://helpx.adobe.com/enterprise/using/storage-for-business.html Which clearly outlines this being part of the new features, Yet Support haven’t got a clue and get stuck on users quotes only be 1tb and that maximum any one user can ha

Cannot delete my account because i owned the organization. i have no user and admin (but not myself). so how can delete this account without transfer admin role to the other when i don't have one?  

Can I turn off the Creative Cloud user online storage function from the Adobe Admin Console ? How to set it or have other methods, Thank.

Bonjour,j'ai reçu cet e-mail un e-mail ce matin provenant de cette adresse :EMEALicenseReview@adobe.com Est-ce réellement une demande d'Adobe ou un spam ?

Wie kann ich die Mails von Adobe abmelden

Consigo seguir o processo para emissão da Fatura via Admin Console. Contudo, para prestações de contas contábeis no Brasil é necessário a emissão da Nota Fiscal de Serviço (NFS-e). Como devo proceder para obtê-la?Preferencialmente, uma solução para recebimento automático, já que se trata da cobrança mensal do pacote Creative Cloud. Agradeço desde já o apoio.

I have an Adobe ID and I am the System Administrator. I have 4 Acrobat Pro users that I manage.  There is another user in our organization (same email domain name) that is also a Sys Admin with a few users.  We would like to move all said users to my ID so that I can manage everyone.  The other Sys Admin doesn't want/need to be a Sys Admin anymore.How do I migrate those users to my ID?

Hi guys,Due to Discontinuation of Creative Cloud Synced files for business plans how it will affected the document signature templates ? Does anyone know or have experience ?

HelloCan I install some software on one PC and some software on another?

Hello,I want to buy an Adobe membership, but the fee is too high, can you give me a discount? I would be very happy if you could help me, thank you..

Hello all, I am running into an issue with the usage of the User Sync Tool. I have a process that is supposed to create and remove federatedID accounts of users based on when they on-board/off-board from our organization. It removes the accounts of Adobe Only users just fine, but it will not create accounts for new users. I've tried searching the documentation for the tool and can't see any reason why users would not be added to Adobe from the directory. In the log it shows that the number of directory users is greater than the number of Adobe users. Is anyone aware of anything that would prevent users from being created in the Adobe portal? Command line arguments:sync --users all --adobe-only-user-action remove --update-user-info And from the user-sync-config.ymlinvocation_defaults:adobe_only_user_action: preserveadobe_users: allconnector: ldapprocess_groups: Falsestrategy: synctest_mode: Trueupdate_user_info: Falseusers: mapped

Hello,we use an internal update server to provide the latest Adobe updates to our users. After learning about the security vulnerability in the earlier versions, I downloaded the latest updates last week. On Monday I tried to install the new version but was shown the following message:FATAL: Fatal Error '125' occurred while download FATAL: Error occurred in download of package (Name: AdobePhotoshop26-de_DE_x64 Version: 26.3.0.2893). Error code: '125' WARN: No open ZIP file to close WARN: Failed to close the currently open file in the ZIP archive. WARN: Failed to close the ZIP archive. The message makes sense because CC Desktop tries to install Photoshop 26.3.0.2893 but on our server there is only the folder for v26.2.0.140I started a new fresh download with AUSST again yesterday but the issue still occurs. All other apps could be updated without any problems, the problem only exists with the latest Photoshop version. Older versions of Photoshop can be installed as well.

What is the difference between Enterprise & Team type in the Management Console, What choose for a costumer

I have been charged £19.97 on 18/1/25 and £21.14 on 10/1/25 anddo not understand. Please explain. 

Hallo, wie kann ich meinen Einzelaccount auf einen Firmenaccount mit mehreren Nutzern umstellen?

I used the export function in the Admin Console to identify computers using shared licenses. Some of these computers are scheduled for replacement, and I have ensured that the CC apps and Creative Cloud have been logged out from those computers. However, when I exported the list again the next day, the computers still appeared on the list.I then tried using the Licensing Toolkit to deactivate the licenses, but the computers were still listed as active the following day when I checked the Admin Console again.Could you clarify:How long it typically takes for the Admin Console to update the list after deactivating licenses or logging out of accounts?If I might have missed any steps in the process to ensure the licenses are fully deactivated?Thank you.

I have 10 shared device licenses assigned to computers. However, some of the computers broke down over a month ago without being signed out, and the licenses are still tied to those machines. As a result, new computers cannot log in. What can I do to resolve this issue? Thanks

For a while I was using the license provided by my job but I have since started my own account with my own payments as a student account. Now when I try to use any of the apps it tells me my license is expired and to contact my IT administrator. I have done everything. I went into my System 32 and deleted everything there, any file with adobe in it was deleted and then ran my computer in safe mode to make absolute sure every file was removed, uninstalled reinstalled, deleted any previouse certificates in the services application and absolutely nothing is working what is the issue here? I logged out logged back in I mean I have done EVERYTHING what is the issue?

Hi there!Where to write so that the developers add the function of measuring the total length of the curve for the iPad? 😭

Hi, we have problem can not setup new license acrobat pro. please advise ... thank you 

I have a license and want to install Creative Cloud on two machines as allowed: one Mac and one PC. On the Mac, everything works fine, but when I try to install it on the PC, I can only download the .dmg file and cannot access the .exe file for Windows. It's also impossible to manually select a PC version. The same issue occurs when I try to install the applications individually (error: incompatible version...). It seems my PC is being recognized as a Mac. How should I proceed? Thank you in advance for your help.

Hello, I have the following issue: as you can see in the screenshot from the admin console, we have an InDesign license. It is also assigned to a user, but it is not displayed here. When I click on “Users,” it shows that this user has been assigned an InDesign license. However, when I click on the user, it shows that they have no license. Does anyone have an idea what might be causing this?  Best  regards  

I created a Creative Cloud deployment package that includes all possible applications. The installation process starts smoothly, and some applications install successfully. However, after a while, the installer uninstalls everything. I have tested this on multiple devices.Upon reviewing the ACC.log, I found the following line:01/20/25 09:52:25:397 | [INFO] | | ASU | PIM | PIM | | | 6484 | Machine is not HP, mode is not OEM_ESD and no TS entry existsAfter this, the installer begins to uninstall all applications.Interestingly, when I created a package containing only Photoshop, everything worked perfectly.