Questions

Okay... another bug.In 2017 AI CC, after using a clipping mask with text on the inside, you could edit your text when you double clicked on the clipping group/mask.Now in AI CC 2018, you can'tSee my screenshot. If text is inside a clipping/group mask, when you try to edit it, the Text properties DO NOT SHOW UP on the Properties Panel.I can open the separate Character Panel itself, but it is missing half of the setting. Why?So, to get around this, I have to cut the text out, paste on the main layer, edit it and then cut/paste it back inside my clipping mask.Or, release the entire mask, make my edits then re-group/mask it afterwards.C'mon you guys... don't you even check out your work before releasing it. Geeeze.

I'm using Illustrator on an 2021 M1 Pro MacBook and I'm seriously having issues with Illustrator: Illustrator will freeze while selecting colours in the colour selection window. It's unpredictable when it will happen, but sooner or later it will happen, i.e. I may be able to select a couple of colours without issues, but then suddenly the app freezes and I can only force-quit it.The app will always crash when I use the "Colour guide" panel to select a colour group. Both issues occur in existing as well as completely new documents. I am currently using the most up to date version 27.6.1 of Illustrator, but this problem has occurred with all previous versions of Illustrator that I've been using on this Mac since ~ 1 year ago. I'm on MacOS 13.3.1. I have added two screen recordings that demonstrate how both errors occur in a new document, using a fresh installation of Illustrator.  Options that I already tried:Restarting Illustrator and my Mac.Deleting and re

Hello! I’ve been encountering this issue with Illustrator whenever I make a gradient--this only happens with the Free Transform Gradient. When I click on the Free Transform Gradient, all of the points do not fill-in and doesn’t make the gradient at all. It’s only appears blank. I’ve tried Rasterizing it to see if it would work, but it still doesn’t fill. I even made sure that the gradient isn’t applied to the stroke. I’ve also restarted my computer multiple times and still nothing. Can someone please let me know how to fix this? Thank you so much!Gradient points not showing  

I found this discovery fairly alarming: after using generative features, Illustrator retains every single variation of generated vectors within the file. As far as I can tell, these aren't visible anywhere except for the "generation history" tool panel, which I've never opened. I had a pretty simple file that I discovered had 100 variations saved within it. These were the results of me experimenting with some of the new generative features in an earlier version of the file. I had deleted all of the generated vectors awhile ago but kept working within the same document, and I also copied the doc and used it to create other, separate files for this same project. I just recently exported a ton of final assets from these files and delivered them to a client. ALL OF THESE INDIVIDUAL ASSETS INCLUDE THE FULL GENERATION HISTORY. Which means that my client (and whoever else receives any of the files) can see all of these unintended working experiments, but it's also significantly bloating the f

I’m having a problem with finding my pattern brushes when I save them so I can’t import them into another file. The sequence of folders displayed when I save them is pictured. They go into a folder called “Brushes” in the location displayed.However, this sequence of folders does not exist when importing from the brushes window using the “brush libraries menu” In the “Adobe” folder, the fifth in the sequence, there is no folder called “Adobe Illustrator 29” There is a raft of other differences as well. Library and Users is in the “garethwilliams” folder! Does anybody know what I’m doing wrong?Many thanks,Gareth 

"This just happened: right after I applied Effect → Blur → Gaussian Blur to a circular object, a bounding box appeared around it. How can I get rid of this outer box?" 

PDF files used in print production occasionally require image retouching.Today, this can be done directly in Acrobat Pro: select the image, open it in Photoshop, make the necessary changes, save, and the image is automatically updated inside the PDF.Why is the same simple workflow not available in Illustrator?When a PDF is opened in Illustrator, raster images are already recognized and displayed as image objects. Yet there is no straightforward way to open the selected image in Photoshop, edit it, save it, and return to Illustrator.As a result, users often have to switch to Acrobat to perform a task that seems like it should be possible directly inside Illustrator.Please consider adding the same Photoshop round-trip editing workflow that already exists in Acrobat Pro.

Is anyone else experiencing the Dimension tool not working, with the following message coming up in a dialogue box?“The Operation cannot complete because of an unknown error. [UKFG]”Then only half the label shows up; no measurement etc.Downloaded and running v30.3 on Mac, Sequoia 15.7.5 (can’t use a later OS due to age of Mac)Any ideas on correcting this, as I do use the Dimension tool a lot!Video attached for reference.

If your Selection tool has suddenly stopped working the way it should — you click an object, but the handles won't let you scale or rotate anymore — you're not alone. This trips up a lot of people, and it's one of those issues that feels like a bug but is actually just a hidden setting that got toggled off without you noticing.  Takes about two seconds once you know where to look. No need to reset your preferences, reinstall anything, or dig through a forum for an hour. The setting is easy to accidentally change — a keyboard shortcut, a drop-down menu click, or even switching tools can toggle it. And because the Selection tool still selects things just fine, you don't immediately think "setting issue" — you think something's broken or a latest update bug! Drop a comment if this helped, or if you've hit a similar Illustrator ‘quirk’ where one hidden toggle was the cause.

the last illustrator updates keeps stucking in this point at launch 

Al bloquear una selección con “Ctrl+2” se activa la herramienta pluma. El atajo del teclado está configurado. Your Premium trial has ended

While using Illustrator 30.3 (and some previous versions) on pretty much any version of Mac OS from the past year, opening Spotlight Search (Cmd+Spacebar) while using the program causes the entire thing to lock up (beachball) for nearly a minute. This bug has existed for at least over a year, because following the solution in the thread here:(which involves having to go into Terminal and rebuilding my Spotlight search index) is the only temporary solution (and in the process, messes up Spotlight’s indexing). Incidentally, attempting to use the Search bar in the ‘Help’ menu also seems to replicate this bug.For the love of god, please fix this already. I’m not going to keep deleting my search index because cramming AI features takes precedent over work-stopping bugs. I’m so utterly fed up.Thank yooou.

I am having some issues trying to select objects that only have an outline. sometimes it registers the selection and sometimes I can click forever without it selecting the object. I can also marquee the selection but then when I go to click move it doesnt work. I have increased the tolerance with no luck. Has anyone else had this issue?

I receive this message when I try to open any Illustrator file from the cloud. Any help?

Hi,I have this yellow bar that I want to follow around the circle at the bottom.I’ve tried;Select both objects > Objects on Path but this only puts the yellow bar on the side.   Select both objects > Object > Envelope Distort > Make with Warp but this just makes everything curved  Is there a better way of doing it?

Since the most recent update (today, I believe - I didn’t run this manually, but updated a few days ago), some PDFs are causing an “Out of memory” error:  I’ve never seen this before. I’m able to open other, often much larger files.Mac Mini, 48gb ram.

Hello all,   As the title says, I would like to know if there is a way for Illustrator (CS6) to ignore locked layers. I work with a lot of layers, and usually I am not working on the top-most layer. When I want to eyedrop a color or opacity, I get the wrong color a lot of the time, since the eyedropper tool selects the properties of the top-most layer instead of the layer I am working in.    This means that I constantly have to turn a lot of layers off and back on during my drawing process. This takes a lot of time and causes a lot of frustration, especially when I am editing a layer near the bottom. I need the top layers visible because they often have overlays which change the color of the total picture, so keeping them turned off is not a solution.   If anyone knew a way to ignore locked layers with the eyedropper tool, that would be much appreciated!   -Tiny     {Renamed by MOD}

I have bought a new laptop, being the Microsoft Surface Laptop, 7th edition. (so not the tablet version but a full laptop) Within Adobe CC I am able to install the desktop versions of Photoshop and Acrobat apps. But for illustrator it only shows the tablet version. See screenshot. Any suggestions?

I have an active Creative Cloud All Apps subscription and around 900 generative credits remaining. Firefly works normally, but Illustrator Turntable keeps asking me to upgrade my plan. Why is Turntable unavailable despite my active subscription and available credits?

Je suis bloqué, je ne peux pas travailler mes logos ni les mettre en 300 DPI ni modifier les dimensions  pourquoi?

Horrible lagging in illustrator. Impossible to get any work done, can't move any objects without it buffering . Tries to click any item and there is no response from illustrator. I uninstall the 30.0 version and reinstalled the 29 versions and it doesn't fix anything. Was working completely perfectly yesterday. Attached video below. MAC(2022)M2, 16GB RAM MacOS 15.6.1 (24G90) 

Hello. I've been experiencing an issue in the latest release of Adobe Illustrator (29.8.1). After creating artwork in the centre of the canvas and inlcuding text boxes I've encountered an error where the text moves outside of the box diagonally and moves the other objects with it. If I click on the text the text box is selected, but in its original position. It's only after resizing the text box that the text itself reverts back to appearing in the box. This has been an issue before, in earlier version, but this is now moving non-text objects away from their original position. I've had to correct two artworks that have had this error already. The only trigger I can think of is when the artwork is saved under a new filename after being created - for a duplicate file as an example. Please see the screenshots below for further context.

Hi! I've been having a problem with illustrator where this message (verifying access to '//192.168.1.250/shared_storage') pops up every time I switch windows (like if I click on photoshop or google chrome then click back to illustrator.) I use a wireless external storage but I've used it for a long time and have never had this problem until now, I'm using Windows 10 and everything is updated. I've tried restarting illustrator and the computer. I don't know if I'm allowed to post a link to another forum disscusion but I saw on this forum another person who had the exact same problem but it's been a few months since the last post so I guess they never found a solution. Any help would be appreciated, thank you!

Hello,   The last time I used Illustrator, it was the version previous to 2021. I was able to import and export workspaces from the Workspaces menu in that version. Now I've got Illustrator 2021, and I can't find a way to import a workspace from the Workspaces menu or the preferences, and I can't find anything online that says that others have had the same problem. I also tried copying the .exec file of my custom workspace into the folder with the rest of the workspaces, but it seems to be a different file type than the pre-installed ones, and it's not showing up in the Illustrator application.   Does anyone know what might be wrong, or what I can do?

Just opened Adobe Illustrator to see this pop up thing across the bottom of Illustrator, I dont need it there as I already know how the app works and its blocking space so I'd like to remove it if possible. I've already unchecked the "Show Tool Tips" option in the general part of preferences but that didn't remove the pop up thing I've mentioned above. Is there any other way to remove it?I've attached a picture of what I'm reffering too below