Questions

I had this same issue with Photoshop a while back and eventually was given the solution (after many failed suggestions from Adobe moderators) to create a PSUserConfig.txt in the Library folder. I am not sure what the solution is here but I know my eyedropper used to work outside of Illustrator so I am not sure why it stopped working but I am guessing during one of the million updates it somehow got screwed up. It still works on my mac laptop just not on my mac studio. I have uninstalled and reinstalled, the appearance box is unchecked on the eyedropper, tried other versions, turned on and off the screen recording option in my settings, restarted my computer, none of it has solved the problem. I went through all the surface level suggestions already. Again haven’t seen anyone else posting about this issue so not sure why it keeps happening to me but its quite annoying not to have this feature working anymore. If I am missing something here please let me know because I need a solution to

I am using the same fonts all the time - quick edits to business cards etc. Font errors keep popping up when I open files I use all the time - for fonts that are available on Adobe Fonts. They will be removed from my system (even if I used them as recently as the day before) and just keep cycling in the Add Fonts panel. Even going on the Adobe Fonts site, clicking remove, and re adding / shut down / restart - it will just keep cycling.  

I’m using Illustrator on 2 different computers: a personal computer, and a work computer. (I’m currently logged out of the personal computer). Illustrator works on my personal computer, but not my work computer. However, the other programs that I use - Photoshop, InDesign, and Acrobat - all work fine. And I had no trouble with Illustrator until today. I tried uninstalling and reinstalling Illustrator, and that didn’t help. See the attached screenshot for the error message that I’m receiving. Thanks!

Using Windows 10 with the latest version of Illustrator CC.When I try to export as png or eps, illustrator creates a tmp file instead. If I delete the tmp extension and clear the cache on the file it recognizes the file type but that is annoying.Anyone else having this problem?Tried uninstalling and reinstalling, problem still exists.

He intentado acceder a los tutoriales de Illustrator dentro de la aplicación, pero el Panel Descubrir no funciona. Intenté acceder al mismo por medio de “Formación” y después en buscar más tutoriales, pero apareció un mensaje indicando que el Panel Descubrir tenía un error y que debía volver a cargarse, pero una vez que seleccioné dicha opción el panel solo desapareció.Desinstalé y volví a instalar Illustrator, pero el único cambio fue que ya no aparecía la pestaña de “Formación”, por lo que decidí acceder a los tutoriales por medio del menú “Ayuda”, pero el resultado fue el mismo.Recientemente, vi que este problema también ocurrió con una actualización de Phtotoshop hace unos meses, el mensaje es el mismo. 

I have grouped objects and saved, but after closing that and opening. It is not grouped. How to fix this. I have also noticed this issue is not present in Illustrator 2024 version for MacOs. Is there any fix for this issue or I need to downgrade version 2026 to 2024 if so, how to downgrade or download 2024 version. Thanks.

Hello Illustrator community,I'm a final-year undergraduate student at King's College London looking for UK-based illustrators to complete an anonymous survey for my dissertation!My research investigates perceptions of authorship and the impact of AI on cultural labour in the illustration industry, and the wider creative industries. It takes around 15 minutes to complete and all responses are fully anonymous.SURVEY LINK: Generative AI and Illustration: Authorship and Cultural Labour Impact (UK) – Fill out formPlease feel free to share this with anyone in your network who might be interested.Thank you ~

All of my other keyboard shortcuts work 100% of the time, but I cannot get the ‘effects / pathfinder’ sets to work. I’ve tried every combo, but I cannot get divide, trim, unite / merge to work. Can you assist, please?

Hello,I have an extendscript that imports a file and resizes that import based on the value in /tmp/valeurTauxReduc.txt (for example 80)app.executeMenuCommand('preview');var docRef = activeDocument;var lireTauxReduc = new File ("/tmp/valeurTauxReduc.txt");lireTauxReduc.encoding = "UTF8"; lireTauxReduc.lineFeed = "unix"; lireTauxReduc.open("r"); var resultlireTauxReduc = lireTauxReduc.readln();numbReduc = parseInt(resultlireTauxReduc);redraw();var saveFileTempo = new File("path/to/file.pdf");fichierPdf.copy(saveFileTempo);docRef.placedItems[0].relink(saveFileTempo); // Importe le fichier// Incorporer l'image importéedocRef.placedItems[0].embed();// Mise à l'échelle du décor uniquementif (lireTauxReduc.exists == true){ docRef.groupItems[0].resize(numbReduc, numbReduc, true, false, false, false, 100, Transformation.CENTER);}redraw();It works flawlessly on my Mac (Sonoma 14.6.1) but for some reason doesn’t do the resize() on a more recent one (Tahoe 26.3.1).I’ve tried debuging it

Is anyone else encountering this with Illustrator 2020? What is weird is that this function was working just fine, and then one day when I started working, all of a sudden I cannot copy and paste text into the Save As dialog box. You may think that this is just a miniscule thing to be annoyed by; however, I work for a marketing firm and I create tons of ads for businesses on the daily. It is much faster for me to just copy and paste a business's name into that field and save it really quickly. Now, what I have to do, which is super, super annoying and just takes up more of my time, is that I save it as "Untitled" into the appropriate folder, then I have to close the document, go to the folder, and rename it to get it to paste the name that I want, then I have to open the document back up. This is ridiculous and I really hope that either someone has found a way to change this setting or that Adobe updates this bug ASAP.   {Renamed By MOD}

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Hello, I am unable to access my Adobe Cloud files in my Illustrator. This is the system error that showed up when I tried to open my Cloud Files I have tried the following methods and this error still pops up:1. Uninstall and reinstalling the App2. Log out and log in Creative CloudNone of these works. Appreciate any help as majority of my files are in Cloud! 

9/10 times I'm trying to open illustrator (either going through an .ai file, or just opening the app itself), I'm faced with a blank grey screen. I’ve deleted & re-installed the app, made sure it’s all updated and nothing seems to be helping. It seems to have happened since there’s been a new pop-up every time regarding accessing data from other apps, unsure if it’s related?With it not happening every single time too (but the vast majority) I'm even more at a loss on what to do! Any advice would be greatly appreciated.

Hello Team, I have a lot of saved PNG files of my logo. Each one varies slightly in color and style. Yesterday, I noticed some of them mysteriously became distorted and no longer look like the original image that I saved. See the example screenshots attached. One of the screenshots indicates that certain files within the folder appear normal, whereas others have altered in appearance, seemingly without any intervention.  Let me share some background to when I noticed this problem (maybe it has nothing to do with the issue I am experiencing). I was working with a few of these images earlier yesterday for a separate artboard project. I copied and pasted a few PNG files onto my other artboard project, then boom, I noticed that about half of my PNG images in this folder seem to have changed on their own without me opening and modifying them!Can you tell me what happened here and how I can correct this problem? 

I have created an Illustrator file and placed a linked PNG. The Links panel shows that the PNG has a different color space than the document.My Illustrator Color Settings are set to "Preserve Embedded Profiles" for both RGB and CMYK. The Document Color Mode is CMYK. Overprint Preview and Proof Colors are turned off, and "Simulate Colored Paper" in the Document Setup is also disabled.If I close and reopen the document tab, the color of the linked item stays correct. However, after quitting Illustrator completely and reopening the file, the color of the linked image becomes brighter and a little washed out.This issue only happens when the file is saved as a Cloud Document (.aic). With local .ai files, everything works perfectly fine. Has anyone encountered this bug before?GPU/CPU Toggle does not change anything.MacOS 26.0.1 Illustrator 30.2.1

Hi Community,I used the spiral tool in combination with the control key.I did something wrong I guess!Now all I get when using the spiral tool, is a skimpy arc.I want to be able to reset this tool so it behaves like in the beginning.Some site advised to trash illustrator preferences, but doing that made me lose all my workspaces, I worked so hard to create.I wonder if there is any way or button to reset a specific tool tofactory settings without having to trash my preferences?

Hi,I cannot cancel my Adobe subscription because of a payment issue. The system asks me to fix payment before canceling, but I no longer want to continue the plan.Also, I cannot access the support chat.Please help me cancel my plan and waive any fees.Thank you.

Greetings,I am an intermediate level user of illustrator, and am trying to explore creating custom texture stamps and brushes since having become familiar with some I purchased online. I have followed a few tutorials on how use image trace to create the editable black and white vector images, so i think I’m part way there, but upon exporting to PNG or TIFF they become un-editable when placing in a new file. I’m only interested in being able to change the colour fill.I feel like I am missing an important step and was hoping for assistance. I will break things down so you have an idea of what I would like, and where I am at now:I would like to create  color editable bitmap file such as the one here i purchased from True Grit Texture Supply Co. The color can be change be simply one step click and color fill of your option. I see at the top it says Black & White Bitmap PPI 1198. I want to create something just like that. Color adjustable bitmap file purchased from True Grit Texture Sup

So I found this simple script:https://community.adobe.com/t5/illustrator-discussions/illustrator-cc-how-to-manually-resize-one-object-to-match-another/m-p/11057446#M173293//by Ray Craighead //Select 2 objects. Script will scale top object to match bottom object. function scaleTopObject( ){ var aDoc = app.activeDocument; var sel = aDoc.selection; var topObj = sel[0]; var botObj = sel[1]; topObj.width = botObj.width; topObj.height = botObj.height; } if (selection.length == 2) { scaleTopObject( ); } else alert ("Select 2 object. Top object will scale to match bottom object."); And that is great, but I'm wondering how to modify it, or if its even possible, to determine if the width or height of the bottom object is greater, then resize the top object using either the width or height, but scaled proportionately?Is this an over the top idea or possible using percentages?Thanks!

Image with Circle above itImage After making the Clipping MaskImage after I save & close the document and then Reopen said documentIt just has a Transparent circle above it now and the clipping mask does not save.

Hi everyone, This happens every time after I’ve been working on a file for a while. When I switch to Outline Mode, the lines appear buggy and messy across the entire canvas. Restarting Illustrator resets it, but the issue always comes back after some time. For clarification, these files sometimes contain only simple geometric shapes and lines, with no custom downloaded brush strokes. Sometimes there is text, sometimes not. I’m viewing Outline Mode using GPU Preview. I’m currently using MacOS M3 Tahoe 26.3, but I’ve been experiencing this issue since Sequoia. I’ve tried resetting Illustrator preferences before, but the issue still returns after a while.  I’m not using any plugin.  Hope someone can help. Many thanks! During outline mode 

I’ve tried every solution on the illustrator forum, nothing’s working. Please fix it this is slowing me down so much! I’ve tried resetting preferencesChanging Keyboardsdeleting possible conflicting programs like Google Remote Desktop.  Please fix this, it’s a core function.

Hello, I have made drawings of power pylons that are a compound path of many paths.  I am cutting these with a laser so all the paths are stroked to create the image.  I would like to fill all the paths to “thicken” the lines with stroke or offset path.  However, when I select all and fill, illustrator fills the negative space not the positive made by the laser cuts.  (see attachments). I understand a series of paths created both what is perceivedas negative space and positive space but i would like to fill the reverse of what my attachment shows.  Help!

Hi :)I have created a logo for a client and all of a sudden when I download a PNG it dowloads with a white background. I have got RGB on, settings in PNG set to transparent and when checking transparency it shows me it is. I have even tried copying and pasting the logo into a document that I could download a transparent one before and it still downloads it with a white background. I have searched and tried everything, never had this issue before!Thanks 🙏 

So I found this scriptSelect all items/objects on specified layerand the code works great, but I’m wondering how I can make it so it only selects the visible items on that specific layer? So I guess I need it to “target” instead of select. Maybe I just answered my own question, just not sure on what the code for that would be instead of hasSelectedArtwork this is what currently happens if I use the script:But I would like it to select only visible items like this, if I click here: I need it to select this way so that I can create a clipping mask. Thanks all.