Questions

Hi,I can no longer do an incremental backup in PE 2020. When I try I get that screen:I should NOT have to specify a previous backup file. Can someone help? Thanks in advance

I'm working in Photoshop 2021 Elements and have a problem since updating.  The text box is not working.  When I insert the text box over any photo, the cursor is not in the box but in the corner box (or center or right if I change location) that's the box outline.  You can type, but it doesn't show because it's too small.  For the life of me I cannot understand why the cursor isn't coming up in the text box like it used to before updating.  Is it a BUG?  I've reset the multiple times, gone in and out, tried it on other photos, to no avail. Any idea/

Soooo frustrated! I purchased PSE in 2009. Used to use it regularly but don't use it very often anymore. I went in tonight to use it and couldn't log in. After speaking with support I was informed that it's not longer available and that I can buy it again for a "special price"  - they transferred me to sales who gave me the regular price. I don't want to purchase it again - I already purchased it! Really not happy with adobe. No warning or anything. Ugh....Close ChatThanks for contacting us. We’ll find a representative for you to chat with and keep you posted on your wait time.   This chat will become active once a representative responds.Did you know you can get answers to most of your Adobe-related questions at help.adobe.com? Find helpful video tutorials, tips for troubleshooting, and user guides for all our products. You can even get answers from members of our vibrant forums community. Visit help.adobe.com. Please hold for the next available agent.You are now chatti

When friends e mail photos, I've always been able to save them in my PICTURES folder on my PC and the next time I would open Photoshop elements, those photos would appear on a screen and I could choose to add them to the Organizer or not. But somehow that process has stopped. Photoshop is no longer searching that folder. How do I fix this? 

I am attaching a file that was free and trying to change the text to have different words.  The forum doesn't allow me to attach a psd file, so I am attaching a jpg file and a second file that shows the layers in the psd file.  I can see all the layers but I haven't been successful in actually being able to type different text on the text layer.  Can anyone explain to me what I should be doing?  Thank you so much.

Hallo, ich hatte Photoshop Elements 9 auf meinem alten Rechner installiert und ein paar Jahre später ein Update zu Photoshop Elements 14 gekauft und installiert. Für beide Versionen besitze ich die Lizenz. Ich habe mir nun einen neuen Rechner gekauft und wollte dort wieder Photoshop Elements 14 installieren. Dazu habe ich mich bei Photoshop Elements 14 (wie beschrieben) auf dem alten Rechner abgemeldet.Danach konnte ich Photoshop Elements 9 auf meinem neuen Rechner installieren. Wenn ich die Lizenz von Photoshop Elements 14 eingebe, erhalten ich die Antwort: "Diese Seriennummer wird bereits verwendet". Im Forum habe ich gefunden, dass es hilft, das Programm komplett vom alten Rechner zu deinstallieren. Es ändert sich aber nichts. Hat jemand eine Idee, wie ich erreiche, dass das Programm wieder intalliert werden kann. Danke für Tipps.

the outline on my eraser brush is gone and I can't think what I did or do to get it back, Help. I can't see where my brush is erasing.

Catalog file got currupted and now the program stalls.  How do I find & delete the old catalog file so that I can creat a new file and get the program to work?

What a disappointment!I just purchased Photoshop Elements 2024 and the menu font is way to small to see.I am using this program on my Surface Pro Laptop and would think that I could enlarge the program font size in the preferences. Nope.Have read what some of the "work arounds" are and none of them worked for me or I didn't want to have my desktop icons and such huge.Come on Adobe, do better and fix this so people can adjust the program menu fonts to a larger size in the Preferences.

Hi Adobe Support Community,First time of my life that I am asking for help on an online forum! Here is my problem: I bought the Photoshop Elements + Premiere 2021 package that I installed on my Windows computer. I also took care of registering them in Adobe Creative Cloud. I recently bought a Mac on which I would like to install them to continue editing my pictures/films. Nonetheless, on my Adobe account, only the Windows version of the registered licence can be downloaded again. There is no option to download the Mac installer. And of course, on the Adobe website, the only available versions for download are the 2022 and 2023 ones (2021 is so old indeed...). Do you know if there is an official Adobe solution to solve this problem? Otherwise, I found some download links here: https://prodesigntools.com/photoshop-elements-2021-direct-download-links-premiere.html can I trust hem? Thank you in advance and wishing you all a good day,Anthony

I cannot use photoshop elements 14 on my laptop as your system thinks it is already installed on too many other laptops. I have uninstalled where I can, and I do not have access to any other laptops. How do I resolve?   [Mod: Moved to the Photoshop Elements forum]  

I have photoshop elements 2024. microsoft is forcing me to upgrade to windows 11. ( I now have windows 10 ). will my software I have be compatable with windows 11? will I be required to buy photoshop elements 2025?

Yes, I know it is my mistake. The PE version is the last one: 2025.To be more specific: the correct pointer for my photos should be: \\MY_NAS_NAME\my_folder\while I have: \\192.168.1.x\my_folderAfter moving to a new ISP my subnet is no more 1. Is there a way to replace all the instancies of \\192.168.1.x\ to the correct position without losing all my tags\metadata?Thanks for any suggestion

After not adding any new photos to Organizer for a few months, I added a bunch from a recent trip to Kenya. When I went to tag them by "Add new place" in the Places tab, instead of the map that usually shows there, I get "Sorry, we can't find that page". I can't figure out a workaround to tag my photos. The only change in my system has been a new Mac update (now Sonoma 14.4.1). I had this same issue a few years ago and it was solved by upgrading to the latest PE, but I am already using PE 2024.Suggestions?

Photoshop Elements work-space screen text is so small, I can hardly read it.  I need the text displays, tags and information  (ex. for menu bar, left panel with list of my albums and folders) to be enlarged.  In my computer settings, I tried changing screen resolution from 250% to 300% (recommended), which made everything except Photoshop Elements larger.  This just started happening.  I have version 18.0.0.0

A great feature to add is to be able to copy tags from one picture/ Video to the next. So many times i see a video or photo and spend time placeing say 7 people tags only to find out the next one has the same. How hard could it be it implement this.  i know I can select multible and then tag them all but sometimes your doing it one by one and its just not possible.

Meine Foto und Video Dateien sind grundsätzlich  (für mich) auf einem NAS. Mein PSE 2020 und PE2020 sind auf meiner Workstation installiert. Auf meiner Workstation habeich auch meine Kataloge (PSE empfiehlt den Katalog nicht auf einem Netzwerkdrive zu halten). Soweit so gut.Nun stell ich aber fest nachdem ich zahllose Mediendateien in meinen Katalog importiert habe, dass der Pfad den ich bei jeder Mediendatei ansehen kann (meistens) auf eien Speicherort zeigt der auf meiner Workstation liegt und nur wenige Mediendateien haben den  erwarteten Pfad direkt zum NAS angezeigt.INteressanterweise wird der entsprechend Ordner (für die importierten Mediendateien) auf meiner Workstation sogar mit dem gleichen Ordnernamen den ich auf meinem NAS für Medien gewählt habe bezeichnet.Da die Mehrheit der Dateien mit Daten vor über 2 Jahren zurück auf der WS liegen und die neueren (also jünger als 2 Jahre) den Pfad zur NAS angeben vermute ich dass die Kopie der alten  Mediendateien beim t

Hi,I've been using Elements 2025 for a few weeks.  I backed up my organizer about a week ago.  I continued to work in the Organizer cataloging and deleting images.  All of a sudden yesterday afternoon, when selecting an image, I get the "missing file" message.  This has happened to the vast majority of the images in my Organizer.  When I try to Reconnect, nothing is found.

Hi,This should be pretty straight forward, but I find no way. Help, please.//OM

Hallo an die Community,wegen der Migration auf Win 11 musste ich auf neue HW umziehen. Dort habe ich Photoshop Elements 2025 installiert. Alle Medien und alle Kataloge (6) habe ich migriert. Beim Einrichten  habe ich festgestellt, dass der Katalogmanager von allen meinen Katalogen nur einen erkennt und zum Laden anbietet. Alle anderen werden nicht angezeigt, obwohl sie in dem betreffenden Katalogdirectory vorhanden sind. Dies gilt sowohl für die Kataloge im alten Elements 22-Format als auch für die schon ins 25er-Format konvertierten (die Konversion habe ich noch auf meinem alten PC gemacht). Eigentlich sollten die alle im Katalog Manager sichtbar sein.Was kann da los sein? - Hoffe dringend auf Hilfe! Ralph

For many years I have been syncing my iPhones with Photoshop Elements Albums. Having now some 100 Albums with a total of 37,000 images neatly organized so I can locate any of these images in no time. But since Photoshop Elements 2022 this scheme doesn't work anymore. In iTunes the list of PSE Albums is empty and nothing can be synced.Researching the problem I found the culprit. iTunes (latest version 12.12.4) does not look for the Album datafile of PSE 2022, but is still locked onto the datafile of PSE 2021.This is obviously an Apple issue, but for Apple to update their iTunes it is necessary to get an idea how many users do depend on an update of iTunes to be able to update their photos on their iPhone with Photoshop Elements.If enough users reply to this request, I can raise an issue at Adobe and Apple to bring out an update for iTunes that will enable us to upload photos into our iPhones using PSE Albums! This is the way it should look (using PSE 2021, version 19):And this

I have Photoshop Elements 2024 which I have not used for a couple of months. Now whenever I try and open Organizer it opens momentarily and then crashes. I have tried reinstalling the software but the same thing keeps happening. Any suggestions as how to resolve this would be welcome. Thanks

Is there a PSE 2025 Import Failure Log, and if so, where is it? Just imported about 40K images to my newly-downloaded product. Unsurprisingly, there were failures. I'd like to review them, more efficiently than I can by scrolling up and down in the small notification window that appears in the application. How can I?

I have just installed Elements and the size of the menu icons is tiny. I would like to know how to make them larger. Changing things like the screen resolution of the laptop has no effect