Questions

Hello everyone.I need to know what my customers are searching for when they use the search engine. This will allow me to know if the topics I decide to cover are relevant and also to find new topics to write about.If Robohelp doesn't do this natively, can you recommend any workarounds or tools that could do the job?For the record, awstat doesn't give me any information and I'm trying to stop using Google Analytics.I am using RH2022 and my output is frameless.Thanks for your answers.

@Amebr @Peter GraingeI am trying to set up a breadcrumbs trail when generating the word document. I have already managed to set the breadcrumbs trail correctly in the CHM. This screen shots are for the word settings. Do you have any suggestion how to do it? Thanks in advance 

I am currently using RoboHelp 2022. When I generate an HTML5 output, the first section in my table of contents is expanded by default with all other sections collapsed. Is there a way to change this default so that the first section is collapsed as well?    Thank you!

I have a large project with topics that I reuse between various printed doc outputs. RoboHelp 2019 would adjust the headings according to the TOC so that a topic could be at one level in on document (e.g., H2) and a different level in a different document (e.g., H3). There was an option to take care of this. Then, in RoboHelp 2020, the printed doc hierarchy did not work the same way. The headings themselves determined the doc hierarchy entirely. This was problematic when I wanted to share topics between outputs (which was often). To solve it, I had to create extra topics that were heading only in some cases and add multiple headings (with different heading levels) to some topics with conditional build tages to determine which one to show in which layout. Overall, this is a messy solution.I was excited to see new options in RoboHelp 2022: Readjust heading levels as in the source TOC hierarchy and Add or replace heading from the source TOC to maintain the hierarchy options. In fact, I wa

Hi I've purchased a one-year plan for the RoboHelp Multiplatform Enterprise version, and I've installed the corresponding version on my system.Despite having a one-year subscription, the system indicates that there are "X" days remaining for the trial version. Buy Now. Please could you help me with this. I want to use Adobe Robohelp -Version 2022.3.93. What this means "Your administrator hasn’t assigned any apps or services to your account. Contact your administrator to request access." 

Hi,   I am working on an existing help file in Robohelp 2020 and will be adding more topics and images.   All of the current images were saved in same place by the previous user. So they are not organized. I'd like to organize these images into different files. Is there a way to relink them after I've done a reorg?   Thanks,   Julianna

Hi all,I am using RH 2022.2.22 new UI and try to find a report to identify any topics that are not in any map file. The Map ID report only provides the topics that are in a map file. As far as I can see, the Map ID is part of the project properties, but neither in the topic list nor the topic properties report, this information seems to be selectable. Is there any option to find the required information? Or would this be a feature request? I can hardly imagine that I should be the first one to want this ^^ Thanks for any ideas.Karin 

I have installed RoboHelp 2022 on a self-hosted build agent in Azure, running Windows10. When trying to run the .exe file from an Azure DevOps pipeline, I found that I was getting the error 'rh-render-process-gone' more often than not. I then tried running RoboHelp.exe from the command line on the build agent and also got this error on occasion. I can find very little regarding this message, is there any way to find out what is causing this?

I've used RH2022 to generate Microsoft HTML Help (.CHM). Although I've spent quite a bit of time making sure everything is set up correctly, when I view the output, the topics do not display in the window (see the image below). I'm sure there must be a setting I'm missing, but I'm at a loss to identify it. Would appreciate any recommendations. 

When attempting to generate a PDF output of my project, the resulting output is a PDF with one single blank page. I am able to generate a PDF of the sample project. I reviewed this thread (https://community.adobe.com/t5/robohelp-discussions/rh2020-generating-blank-pdf/m-p/12120716) and was unable to locate any of the syntax described there.  The project is a native RH2020 project and was not converted or upgraded.  I am able to save individual topics as PDFs. 

After upgrading to RoboHelp 2022, I noticed that some topics in responsive help do not let me scroll all the way to the bottom. The last few lines are cut off. This is only happening when the browser window is resized to mobile or tablet. The desktop format is OK. I am seeing this in multiple templates out of the box with no modifications (Azure_Blue and Charcoal_Grey) as well as templates that I have modified. Is anyone else seeing this? Any idea about what can be done here?

Hi everyone,I have RH 2022.0.346 and I would like to customize a table.Specifically I would like to obtain rounded edges with a thick edge.The final result I would like (I am generating a Responsive HTML 5 output) is that of the following figureI tried using the table settings like border, radius etc... but it doesn't work.Can you help me? 

Hi, I'm struggling to understand the logic of condition expressions and I have a hard time defining the expression that meets my needs.I have three client tags : Client A, Client B, Client C.I have two output tags : Online and PrintText can be tagged with multiple tags, since some functions are common to Client A and B, or Client A and C, or Client B and C.Furthermore, in my help topics, I have links to help pages that are specific to one client and that are tagged with Online and Client A, or Online and Client B, etc. And I have links that are common to all clients that are tagged only with Online (since I don't want them in a printed output). When I produce my online help for Client A, I want to see text that is tagged with : Client AClient A and Client BClient A and Client COnlineClient A and OnlineClient A and Client B and OnlineClient A and Client C and OnlineI have successfully built a condition expression that includes all the text tagged Client A, whether alone or in

Hi everyone,I have a RH 2022.0.346 and I am writing to you because I have inserted a custom button in the toolbar of a project generated in Responsive HTML 5, and I need, by clicking on it, to open a popup with some text inside. The only way I've found is to enter the following Javascript command: rh.model.publish(rh.consts('EVT_WHAT_IS_NEW')); var testoPopup = '<span style="font-family: Arial; font-weight: bold;">What\'s new in version 1.0</span>'; var popup = window.open('', 'What_is_new', 'width=300,height=200'); popup.document.write('<h2>What is new</h2>' + testoPopup + '</body></html>'); popup.document.close(); return false; this is the popup that opens However, I don't like the popup: is there a way to change the layout of the popup window? For example, I would like to eliminate the gray part (with the writing "about blank") and the writing at the top "aboutblank - google ch.." Thanks in advance and keep in touch! 

Hello everyone, I have a question regarding the 2019 version of RH... was there a usable version of "Robo Help Server" for this version, if so, is it included in the RoboHelp license or could it be purchased separately?Otherwise, would it currently be possible to purchase a license for a version of Robo Help Server compatible with RH 2019...or would it be necessary to update the entire RH suite?ty

Hi all,I am developing a website for documents using RH 2019 (Classic Version) and I am having trouble to insert buttons to let the user to change the language (for example: switching between Italian and English). I inserted this code: <div class="engLang"><input onclick="setLanguage('ENG')" type="image" name="image" width="30" src="../Azure_Blue/engicon.png" /></div><div class="itaLang"><input onclick="setLanguage('ITA')" type="image" name="image" width="30" src="../Azure_Blue/itaicon.png" /></div> into the <div class="topic main"><div class="functionholder"><div class="buttons"> into topic.slp file and it works for desktop version of the website.I want to insert the same buttons into the mobile and landscape version of the website and I tried to insert buttons into <div class="functionbar"><div class="nav"> for the landscape version and into <div class="mobilespecialfunctions"> for the mobile version bu

I recently upgraded to FrameMaker 2022 and RoboHelp 2022.3.93 and I am not able to properly import the index markers from framemaker. The markers import into RH as a bookmark but with a random generated number as the id instead of, for example, IX_Marker1, IX_Marker2, etc. Because of this, they are only recognized as a bookmark and not an index entry - so the Index in RH has no keywords after import.The previous versions of RH had the option during an import to Convert Index, but RH 2022 does not. Is this something that will be added into future versions of RH or is there a workaround to import the Index markers?

Good morning Community,We have purchased Adobe Creative Cloud and Robohelp licenses, since we are dedicated to content editing. They are different products and suites, but .... the licenses are incompatible with each other!If I log in with Cloud, it closes robohelp and vice versa. I can't have both licenses (software) working: The license I have to choose makes the other package go to trial or closes the program I need.To edit in Robohelp, I need to be able to have Acrobat or Photoshop, both suites. But for each use, I have to log out and log in with the other one, which makes it impossible to work.I have no contact with Adobe with this, just a totally useless bot chat, so I turn to you, the Great Community.Is anyone in a similar situation, can you help me? Thanks in advance.Regards,

Hi everyone,I have RH 2022.0.346 and I would like to understand how to customize the TOC icons in a Responsive HTML 5 output. In particular, I would like to highlight with an arrow only the sections with subparagraphs.Can you help me?

Hi all,  I changed the icons in the template/layout section of my RH Project (version 2022.1.188). The point is that in the output (seen in Google Chrome) the personalized icons are not aligned with the TOC's titles, as they originally were using the default RH icons. So my question is: is there a way to align these icons?

I am (mostly) going to refrain from stating my vocal opinions on Robohelp's translation functionality. I'm just going to highlight the problems I've encountered as a heavy user of the Robohelp translation functionality (2022.3.93) with the intent of informing others. ContextRH indicates that it offers the ability to translate your project into other languages. It does this by the normal way of generating XLIFF files of your topics, snippts etc. Ideally, these XLIFFs get translated and you re-import them in your base project, which generates translated topics in the specified translation project. Problems encountered:EXPORTING- Bookmarks do not get converted to XLIFFs. In other words, any <a id="..."></a> bookmarks you make will disappear in the translated topic. This kills any links or crossrefs you may have used referring to that bookmark. Adobe support is aware of this problem and the current work-around is to fill up the bookmark <a> tag with text, e.g. &

I am using Rh 2022.3.93. Is there a way to run a report showing all cross-references I have in a project?

Hi, I installed RH 2022 and imported amn old project dated 2007. I ignored the version number used at that time. I imported using Project Upgrade and selecting the project Help.xpj. All is imported but when requiring to generate an output I get the error message "Failed to generate Microsoft HTML Help. Check log for more details."  Same error for all types of selected output.I have no idea where is the log saved. I would appreciate to be guided . Thanks in advance

Dear Adobe Community, I am writing to report a problem I encountered while using RoboHelp version 2022.0.346 to create a frameless output. The problem is related to linking sections within a page.I use h2 and h3 tags for the titles of my sections on the page, and they are also displayed in the Mini TOC. However, when I copy the link of a section from the Mini TOC and paste it separately in the browser's address bar, the page crashes and shows an error message. This happens with any section link I try to use.The pages I create are quite long, so it would be very helpful to have links that will lead directly to the needed section, without having to scroll through the entire page looking for the information. This would also improve the user experience and the accessibility of my content.I would appreciate it if you could look into this issue and provide me with a solution or a workaround. Is this a known bug or a configuration problem? Is there anything I can do to fix it or avoid it

Hi,I just tried to install the current version of Robohelp. The installer comes up, starts the browser. After successful login into my Adobe account nothing happens in the installer.The link on the bottom ("If your browser doesnt react, click here") does not work. Nothing happens when I click on it.Fresh Win 11 install, company managed device with admin right. Latest RH16 download