Questions

First off, Adobe needs to FIX THIS because it is a problem many users have experienced for YEARS.If you have Windows Preview Pane turned on in Explorer, you likely get the following Acrobat error after opening a PDF and making any kind of edit to it:    "The document could not be saved.  The file may be read-only, or another user may have it open.       Please save the document with a different name or in a different folder."Adobe is seeing the preview of the image as a 'lock' on the file, not allowing it to be saved with the same name.  This doesn't happen with ANY OTHER DOCUMENT TYPE that I have come across in the Windows world, so there is something specific with Adobe's handling of the preview pane trigger.Turn off Preview Pane and you can save edits with no issue...But many users prefer to have the Preview Pane function, so it creates unnecessary problems because of Adobe's 

I am writing to formally express my frustration regarding recent user interface updates in Adobe Acrobat Pro. While I understand the push for modernization and new features, the current implementation has severely disrupted my daily workflow due to settings failing to persist and the removal of essential legacy features.Specifically, I am experiencing the following critical issues:Intrusive AI Features & Pop-ups on Startup: Every single time I open a PDF, the application forces the "View Summary" bar and the "AI Assistant" panel onto my screen. Despite turning them off manually, they repeatedly reappear on subsequent launches. This feels incredibly intrusive and creates unnecessary clutter. Failure to Retain Page Scrolling Settings: I am continuously forced to manually re-enable page scrolling ("Scroll Pages" / Continuous View) every time I reopen the application. A professional PDF reader should remember the user's preferred layout default without requiring repetitive manual adjus

I have had a glitching problem with my Adobe Acrobat program for over a year now. Updating the program does not solve the issue. I recently upgraded to the 2026 version and the same problem continues. The only way I can temporarily solve it is by closing the application and re-opening the file that I am working on.The issue is that while working with the text tool, or sign stamp, the program will place random stamps near where I want to edit. If I hit the save button, the program will scatter my edits on the document.  After speaking to my coworkers, they all have the same issue. Our IT team has helped us check for updates when needed, but that is as far as they can get with assistance.  

I'm using Acrobat 2020 and Windows 10..This Adobe help page says I can apply strikethough to text as follows:Use the Select text tool to select the text you want to mark up. But I don't have a Select text tool. I have an Edit PDF tool, When I select that it allows me to select the text I want to edit. From the markup toolbar that appears, take one of the following actions as desired:But I don't get a toolbar called "markup" when I select Edit PDF. I get an Edit PDF toolbar, which looks like this:and an Edit PDF side panel, which looks like this: To strikethrough the text, select Strikethrough text  But as you can see from the above screen captures, I don't have a Strikethrough text icon. I have "Bold", "Italic", "Underline", "supersript" and "subscript" icons, but mot Strikethrough text.Is the help article wrong or am I misssing something? The article says it applies to Acrobat 2020, but it seems to apply to a different produc

HelloIs it possible to use a version of Acrobat X and a version of Acrobat DC simultaneously on the same workstation?Acrobat X has plugins that are incompatible with Acrobat DC.C.

Acrobat 2026.002.21931 intermittently hangs during WIA network scanning and retains scanner lock after cancellationEnvironmentApplication: Adobe Acrobat, Continuous ReleaseVersion: 2026.002.21931, 64-bitOperating system: Windows 11Computer: Dell XPS 13 9350Scanner/MFP: HP Color LaserJet Pro MFP 3302fdwConnection: Ethernet/network, printer IP 192.168.1.11HP scanner driver: HP Color LaserJet Pro MFP 3301-3304 3388 (NET), version 63.8.7466.0Alternate scanner driver tested: Microsoft WSD Scan Device, version 10.0.26100.8115Printer firmware: 6.28.3.30-202606111700ProblemScanning from the network-connected HP MFP is reliable from other Windows scanning applications, but Adobe Acrobat intermittently hangs during scanning and can retain ownership of the WIA scanner after the scan has failed or been cancelled.The problem has been reproduced using both the HP network WIA scanner device and the Microsoft WSD/WIA scanner device for the same physical scanner.The scanner hardware itself appears heal

Adobe will not launch on updated Mac.

Repeatedly for numerous people in our firm, their signature in the Fill & Sign tool disappears without them removing it. Thankfully, it is saved as a png that can be simply readded, but this has happened over 5 times to one user in the past week. Any ideas why this is happening and what I can do?

Acrobat not working after Mac OS 27 Update. Reinstall made it work again but all of my preflights, preferences etc. are gone… This never ever should happen. EVER!And Acrobat Reader can not be installed because “a better version is already” installed. I need the Reader also to check certain things.All in all not good, Adobe. Not at all.

I often work with longer PDF documents that contain several pages of writing, headings, images, and references. Sometimes I only need to correct wording or make small writing edits, but editing the text in Acrobat can slightly change line breaks or move other elements on the page.Is there a recommended workflow in Acrobat for making these kinds of text edits while preserving the original formatting and layout as closely as possible? I’d especially appreciate any tips for longer documents where manually checking every page afterward isn’t practical.

I'm having a weird annoying issue I can't figure out. Whenever i create a popup it is created at a really small cramped size where hardly any text fits (see screenshot) - i have to manually expand every time i create a popup and its anooying and time wasting. If i bin my prefs it resets to the correct size so it is a setting stored in the prefs plist file somewhere but there are so many entries i cant figure out which controls this. I have many settings i wish to keep, hence simply resetting ALL prefs isn't a good solution for me. Thanks!

I've noticed that some PDF-to-Word and PDF-to-Excel conversions don't always preserve the original formatting, tables, images, or fonts accurately. Have you experienced any issues with document layout, missing content, or conversion errors?

[cursing removed] product with 800 extensions that crash even an amazing computer. Unusable. [cursing removed] Hate it. Cancelled membership after years and years. Finding another product that doesn't have all this [cursing removed]. 

I and my users cannot convert PDF to word/excel in the app, the option shown as grey, even though we have purchased for Acrobat Standard. But we can only use it on a online convertor.

Today unexpectedly Acrobat presented me with a prompt to “Upgrade Now” in order to continue using the edit and print production tools (and presumably many other core tools).It took me to a plans and pricing page for: “Acrobat PRO + AI Assistant Plus Reactivate a plan to keep being productive.”Apparently, I’m now expected to pay A$40-A$60 per month in addition to my already paid for in advance annual Creative Cloud Pro subscription!What the hell Adobe?! This is absolutely disgusting behaviour, and frankly illegal. I paid for a service and it needs to be honoured. Adobe will certainly be in breach of Australian consumer law otherwise.If Adobe want to restructure their plans so that Adobe is an overpriced AI-bloated thing that no-one asked for, that’s their prerogative. But for users of the core existing tools present when you disable the awful “New Acrobat”, just leave it alone. It has for years been a professionals-focused powerhouse for pre-press production work. Please leave that func

I am getting an error message that says: unable to find adobe pdf printer or acrobat distiller printer. I don't have any Adobe programs on my computer. How can I fix this error.

Im new here so be nice Does Adobe have anything that is free like it was before, like adode reader adobe air adobe acrobat.If so can help me find them. Thanks in advance 

Acrobat Desktop cannot process JPG/PNG files – PDF/TXT and clipboard images work, possible Symantec compatibility issueHi everyone,I’m looking for help troubleshooting an Adobe Acrobat Desktop issue that appears to affect image files specifically.The issue started after Acrobat began showing this startup error:“Adobe Acrobat cannot open in Protected Mode due to an incompatibility with your system configuration.”IT made some changes and the startup warning disappeared. Since then, however, Acrobat Desktop has been unable to process JPG or PNG files.The behaviour is very consistent.Test Result Open/process existing PDFs Works Combine PDF + PDF Works TXT → PDF Works Screenshot/PrintScreen pasted from clipboard → PDF Works Other clipboard image content → PDF Works JPG → PDF Fails PNG → PDF Fails Insert JPG/PNG as a new page Fails Drag JPG/PNG into Organize Pages Fails Combine PDF + JPG/PNG Image is skipped Same JPG/PNG files in Acrobat Web Works Dependin

Every time I open Acrobat it installs the  Acrobat Collaboration Synchronizer app into my Mac's Login Items control panel. Every time I delete it manually, and every time I open Acrobat the next time it installs it again. How can I permanently prevent Acrobat from doing this? I don't want to have to keep manually deleting a 'helper' app that I don't want, which Adobe doesn't have the courtesy to ask if it's OK to install? I can't see a way in Acrobat settings to prevent the installation.

I've been using Acrobat Pro for years. I use it as a teacher for presentation purposes too. On both Mac and PC.   Now I've just noticed something which breaks my workflow badly, presentation-wise, on my new Win 10 Pro, HP zBook 15v laptop with a Swiss French keyboard layout. The shortcut "Ctrl+0", which has worked on both platforms since forever, normally zooms to fit the page both in windowed and fullscreen mode. But not on my laptop; it now increases the zoom level by a fixed increment, which is totally useless to me.   I desperately need this feature because I keep zooming in and out of documents for my courses, and the current state of affairs in the zooming business is "BROKEN". And my first course for the semester is tomorrow...   My version of Acrobat is 2017.011.30120.   I have a bad feeling that I'm stuck with this broken behavior, but any help or workaround will be appreciated.

The temp files that are supposedly autosaved every increment we choose under Preference > Save Settings is worthless.  Twice now I have spent hours marking up PDFs of production drawings and lose everything when Acrobat inexplicably crashes.  The temp text file (1.txt) located in C:\Users\ <YourUsername> \AppData \Roaming \Adobe \Acrobat \DC \AutoSave\ cannot be opened with Acrobat, Chrome, Edge or any other PDF utilities.  Yesterday I spent 2 hours with AI massaging the temp file with Python scripts to repair the file which didn't work and still could not open the "saved" file.  Best I could do was extract my text comments from the otherwise useless file.Why don't you back up the actual file we are working on in its entirety with a PDF extension that can be opened with the software we are using (e.g. Acrobat)?

Adobe has been an upsell machine with frequent disruptions, popups galore and AI BS all over their interfaces, ready to quit after a dozen years of handing them $$$ hand over fist.

I’m signed into my subscription of acrobat and the entire creative cloud- and suddenly I can’t access fonts- it tells me they are premium fonts not for free acounts (I pay monthly) when i reach out to adobe to help they can see I’m paying for it and the solution is to sign out and sign back in- Which i shouldn’t have to do every time. But everytime i open a document it tells me the fonts aren’t available. Also- if i select a text box with bold and underlined and regular font- Who thought it was a good idea that i only now get a drop down menu and have to select which style of font I want to use? (Example- I have 9 options for arial and if i select arial regular, then everything is regular and it removes all the bold and underlined) it’s not just an option to change it all to arial. That is sooo stupid- I can’t just change the font selection and get everything anymore.  Such a useless update.

The embedded video only plays once. I am trying to run a video on the last page. The video is about two minutes long. The first time it will play for about 15 seconds. Then it will loop to the beginning of the document ang advance the pages when it gets to the video it will not play it. See attached videos. Sometimes it works and sometimes it does not. Thanks. 

Hi everyone,I am experiencing an issue with the Adobe Acrobat browser extension when using ChatGPT, and I am wondering whether anyone else has encountered the same problem or knows whether this is a known issue.Until a few days ago, the Acrobat extension added PDF-generation controls directly to the ChatGPT interface. I was able to use these to create PDFs from both individual ChatGPT responses and complete chat histories.The functionality was still present around 23-24 September 2026, but I first noticed that the Adobe PDF buttons had disappeared on 25 September 2026. They have not reappeared since.The issue occurs in both regular ChatGPT Chat mode and ChatGPT Work.I have already tried a number of troubleshooting steps, including:uninstalling and reinstalling the Adobe Acrobat browser extension; checking the extension and its permissions in Google Chrome; enabling Chrome Developer Mode and checking the extension for errors that might indicate a problem with the interaction between Acr