Questions

Hello All,Couple days ago, my Acrobat Pro started creating weird lines withing the ruler when I move the mouse over the document. The more I move over the document, the more lines, until they completely saturate the ruler beyond recognition. I uninstall Acrobat Pro through the Creative Cloud Desktop and reinstalled; and it was working fine for a couple documents but has now returned. I do not have grid lines enabled, any ideas…? I have included 3 pictures…First picture is when I open the document, everything is normal.Second picture, just a quick movement of the mouse over the document, weird lines are starting to appear on the ruler.Third picture, continuing to move the mouse over the document (no clicking, just scrolling) and it completely saturates the ruler beyond recognition.  I have also closed out of Acrobat, shutdown the computer and restarted, same result.Thanks for any help.

I see this issue has been posted about a few time over the years but there is either no resolution posted or it's reported as a bug. If I have a pdf minimized and open a new pdf, it maximizes the minimized pdf, which results in me having to again minimize the pdf. This is very annoying when opening alot of pdfs. Also, I do not have option open documents as new tabs in the same window option selected. Each pdf I open is a seperate window. Thanks for any help in fixing this.

My team extensively uses the Adobe shared review functionality on SharePoint. As of this morning, no one on my team can open a shared review. We are getting the error “Status: could not save the shared review-enabled PDF file.” Any insight into why this is happening or how to resolve?

Wieso funktioniert das nicht? Ich habe Adobe Acrobat 2020 installiert und es hat funktioniert. Ich musste den Windows-Rechner jedoch wieder neu aufsetzen. Die Registrierung habe ich vorher rückgängig gemacht. Nach der erneuten Installation bekomme ich es nicht mehr angemeldet. Was kann ich noch machen, oder kann ich die Lizenz wegschmeißen?  

Hi everyone,I recently started working on a new tech and gaming-related website, and I’ve been experimenting with creating downloadable PDF-style guides and documentation layouts for better readability on both desktop and mobile devices.While testing different formats, I noticed that some PDFs open smoothly in Adobe Acrobat while others feel slower or harder to navigate, especially when they contain larger images or long sections of content.I’d appreciate feedback on best practices for optimizing PDFs for performance, readability, and compatibility in Acrobat. Are there recommended export settings, compression methods, or layout structures that generally work best for modern websites and digital guides?Any suggestions or recommendations would be really helpful.

How do I cancel a subscription 

I am signing documents using a certificate issued by Identrust under the IdenTrust Global Common Root.  I have had clients open my documents and receive a “signer invalid” error. IdenTrust Global Common Root  is part of the AATL so I assumed that the CA cert would be auto added to the trusted certificates list, but currently the only work around is to manually add and trust the identrust global common cert.  I did not used to have this issue; is there a reason this cert was remove from the trusted list?

I have been using Adobe Acrobat Pro 2017 standalone - however, I have just been notified that Apple will no longer support that app because they are phasing out Intel-based Rosetta on their silicon M chips. My 2021 laptop uses M1 chip, so at some point Adobe will cease to function. I purchased the 2017 app with teacher's discount. I see that there is such a thing as non-subscription Adobe Acrobat Pro 2024. But I can't figure out how to activate the teacher's discount. Thanks for your help.

Solicité una prueba gratuita de acrobat por 7 días y olvidé cancelarla, por lo cual y en automático se me cobró la suscripción mensual de estos dos servicios, sin mi consentimiento previo ni aviso por parte de ADOBE. Tengo entendido que en México recientemente opera una reforma de ley que establece la prohibición de este tipo de cobros.

I have 2 users who have created fillable forms in Acrobat, and they are trying to set up eSignature and initials fields.  However, when trying to designate fillable fields for initials or signatures, Acrobat crashes without producing an error message.  I’ve seen other posts about this issue, but has it ever been definitively fixed? Troubleshooting:• Uninstalled, ran the Adobe cleanup tool, reinstalled• Disabled the Generative AI• Disabled Protected Mode• Deleted the signature files in C:\Users\*username*\AppData\Roaming\Adobe\Acrobat\DC\Security• Signed out of Adobe account and signed back in System info:Win11 Enterprise 23H2Acrobat DC 26.001.21529Creative Cloud 6.9.1.1Adobe Genuine Service 9.1.0.52Adobe Refresh Manager 1.8.0

I have an existing form I’m trying to edit. The form calculates a price based on the quantity of each product you add. The price of one of the products has changed, but I can’t figure out how to change the price on the form. In the photo, the current price of Krypton Window is 300.00/sash, but I need to change it to 400.00/window. I’m able to edit “/SASH” but I can’t edit the “300.00.” I’ve tried checking the field properties but I can’t figure out where the “300.00” even is to be able to edit it…  

clicking a mailto in Acrobat will always open the outlook classic because the acrobat app does not see new outlook as a default mail app in preferences.  Can we get this fixed?

Ich benutze Acrobat XI Pro. Nun kann ich die Seriennummer nicht mehr aktivieren, da diese noch auf dem alten Laptop installiert war. Diesen besitze ich aber nicht mehr und somit habe ich keinen Zugriff mehr darauf. Auf meinem neuen Laptop kann ich dementsprechend die Seriennummer nicht mehr eingeben. Im Portal kann ich auch nichts mehr deaktivieren. Was kann man hier tun?

We are working on a legal digitization project where many users will now be adding markup digitally to PDFs instead of writing in margins or using post-it notes. The “Filter” feature on the Comments panel is super useful for reviewing a lot of annotations, but once applied, “Clear all” does not reset the selections. Apparently this works as advertised in the free Reader and Mac version of the paid product, but not the PC Version. We are on Continuous Release Version 2025.01.20756 64 bit running on Windows 11 Enterprise. I’ve searched and have found no other references to this bug. Is there a workaround (without closing and reopening the file) or a fix planned? 

A year or so ago, i collabed with a co worker and made a digital stamp from our physical ink stamp.  We added drop down lists, text boxes, etc.  We then saved that df stamp in c:>program files>adobe>acrobat dc>acrobat>plug_ins>annotations>stamps>ENU.   With that file open in adobe, i could change the info in the drop down lists, and then when i go to another pdf, i can select add a stamp>stamp, and it shows up there to select and put on the current pdf file.  Basically what im doing here is stamping an invoice for approval.    We recently changed some info so i created a new stamp. I added drop down lists and text boxes, i put the same custom calculation scripts in the appropriate boxes so the stamp populates just like my old one did.   The problem im having is when i then save thos new stamp in that same ENU file path folder, it is not showing up under the stamp function like the old one does.    Im certain im missing something somewhere but cant for the lif

We’re seeing lots of computers with completely full disks in our environment, on investigation it’s the Chrome logging directory that’s full of 4MB log files that appear to be constantly creating. The name of the folder is the Acrobat’s extension ID. We can delete them but they come back, only way to stop it is to remove the Chrome extension. Anybody seen this before?

Can anyone advise how I get rid of the secondary file name in the long red rectangle? When it appears, half of my tools disappear behind the 3 dots.... Very annoying !! 

Is there a real answer to this yet? This was not an issue for me until recently. Acrobat is simply the worst. I am embarrassed for anyone who has anything to do with this program.

Hello I uploaded last adobe reader for macos AcroRdrSCADC2600121529_MUI and I applied last update. Unfortunately the feature Fill&Sign is missing, any other user with same problem ?

Hi Experts,I am currently evaluating the Compare Files feature in Adobe Acrobat (for a POC), and I’ve encountered an issue that I’m not able to understand clearly.During comparison, Adobe is flagging certain content as both “Text Inserted” and “Text Deleted”, even though the text appears to be exactly the same in both versions of the document.Example (from comparison report): Text Inserted:"V000001 JANE DOE016200010 DO NOT MAIL MONTREAL-OUEST QC H4X 1N4" Text Deleted:"V000001 JANE DOE016200010 DO NOT MAIL MONTREAL-OUEST QC H4X 1N4" As shown above, both strings are identical, yet the tool is treating them as changes.Observation:No visible difference in text content However, other changes like font (ArialMT → Arial), font size (11 → 10), and color changes are also present in the comparison This behavior is being reported alongside actual formatting changesQuestions:How does Adobe Acrobat internally validate text differences in Compare Files? Are there known limitations or settings that

I'm trying to use an installation of Adobe Acrobat to edit a document. Colleagues in my office have successfully been able to edit this document with their installations of the software. When I try, I get this message:Typed text does appear to be Arial but if I try to type numbers, I get peculiar looking characters that might be from the Hebrew character set?In trying to fix this I discovered, to my surprise, that if I try and "repair" the installation, I get wizard dialog boxes that are partly in English but with what looks like Arabic text on the buttons.   The repair did nothing. An uninstall and a manual delete of all acrobat associated data in AppData and other places followed by a reinstall didn't fix this either. Alliance No. 2 is installed in Windows fonts and is fine in Office applications. In Acrobat under "fonts used in this document" it has the font listed three times:Are the strange languages in the dialogs and the number substitutions linked? Is there anything else I can

Adobe Acrobat Pro desktop shows on the generate a presentation buttons UI limited options to upload files, excluding image formats. The windows should shows images, in addition to PDF, DOCX, PPTX, TXT, RTF, XLSX, VTT.Second generate a presentation button accept images files, not disclosed on the UI. FIX IT ASAP!

Bonjour,Je possède la version gratuite d’Acrobat Reader mais je paye l’abonnement AI Assistant for Acrobat.Depuis quelques jours, lorsque je lui demande une requête, je n’ai plus de réponse, rien ne s’affiche et il passe au message suivant :En quoi puis-je t’aider maintenant ?Le service fonctionnait il y  a encore quelques jours.Des solutions ?

Hi there,I am trying to edit text and Arabic text comes up instead - no idea why?The Myriad Pro family is installed via Adobe fonts.PDF says its fonts are embedded.Tried reinstalling but same problem over and over again - vey frustrating as this has never happened before - same issue with every other PDF file.Would appreciate some tech-wiz know how if possible please?  

I’m having a problem when I try to create a pdf from Excel.I highlight the pages I want to include in the pdf.  If I choose Save as PDF it saves the entire file not just the pages I’ve selected.  Or if I do  Microsoft Print to PDF it will show all the pages in the preview but then it automatically first will do a pdf of the first page and then if you click through again it will save the other pages separately.