Questions

Hi,    I am trying to write a complaint email but of course, no contact details in this regard, so here I am:   what on earth is going on with this new update of Adobe Acrobat Pro that normally it's supposed to be more user friendly - news flash, it's not - and appart from this, there is this new awful feature that blocks the app whenever I try to handle documents, the app blocks, I can't close, I can't do anything, it just freezes. The only thing that gets me out of there is task manager, and then starting over again.   I did this 3 times, making me losing around 10 minutes for an edit that normally, before this horrible update, it was taking me few seconds... Come on guys WAKE UP!

A few weeks or months ago, my Adobe Acrobat has been experiencing a decline in performance. Tasks like editing text, combining files, optimizing size - everything causes the application to completely freeze for several seconds, with the added suspense of it simply closing. Now I think I've reached my limit. I just opened the program, and it already froze while trying to load the list of recently opened files. I need to combine three PDF files into one, and it's going to take at least 10 times longer than it would with any other free program. There seems to be a serious issue with how Adobe Acrobat handles access to the hard drive and memory management. I perform incredible and complex tasks with Photoshop and Premiere, but when it comes to opening a PDF, it's simply a nightmare. Is anyone else experiencing this? *I'm using Windows 11 Pro 22H2, 16GB of RAM, Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz 3.30 GHz, GTX 1660 Super graphics card. Adobe Acrobat version 2023

Since the 26.1.21771 update on August 1, when I open the same document in a new tab from a portfolio, the pdf doesn’t display. I have to open the thumbnail tab and manually select the page in the document to display. Why, all of a sudden is it not working? It has been working fine for the last three years. Does Adobe even know about this bug?

I have been using Adobe Version 2025.001.20756 and I am facing significant issues since the update.I only need to go in and update specific fields/texts, but since I have started using this version I am facing terrible issues.Once you right click & select - Edit a PDF, you will find that now the file has multiple boxes which you will need to remove. Earlier it was just go directly in the text box edit the text and save the pdf in less than a min.Now for the same work now it is taking enough time because you get multiple boxes which are just blank and you need to select borders of those boxes and hit delete and entire pdf is filled with all those boxes.So first you need to remove all those non-sense blank boxes and only then you are able to actually edit. And if you accidentally delete a box containing which has the text in it, then entire text boxes in the page shifts up which is just Horrible.In no way you could select all the text boxes at once and move those entire boxes ba

Hello all,I have been using and updating various forms of the same fillable PDF for over a few years now. It has numerous fillable forms that, in the past, I could quickly cycle through using tab and fill in with ease. However, in the last few days these PDFs have begun to be sluggish and lag when simply scrolling from 1 page to the next. I have disabled some of the enhanced security features as recommended in similar looking posts, this has not seemed to make much of a difference. If anyone has a fix or recommendation, please let me know. Thank you

The issue persists already for several months. Unfortunately, did not notice when exactly started.  So we have Acrobat Pro, version 2022.003.20314 (64-bit), Windows 11. There are three issues: (1) After opening Acrobat (usually when you open a file, but sometimes when you just launch) in 15-20 sec the program freezes for about 10 sec. Then you can work normally and unless you open another pdf all is fine. (2) Almost always upon fully closing Acrobat task manager shows a process Acrobat.exe that is still running. This process takes 25-30% of CPU and remains forever unless you close it by End task. Sometimes, if you have opened and closed another instance of Acrobat without hanging the Acrobat.exe process, then a new background Acrobat.exe process appears. They all drain CPU eventually rising to 100%.(3) Adobe plug-in in Chrome and Edge is often not working. Either need to restart the PC or shutdown Acrobat.exe process numerous times.   Both (1) and (2)

Hello all,All I did was add a text box comment to the document, now the comment pane shows up everytime I open it. I have attached the offending PDF.  At this point I will discontinue using comments, a bit annoying. I go to the Preferences in Acrobat, in the Commenting category. I then uncheck the "show comments pane when a PDF with comments is opened", then hit the OK button and preferences closes. I then close the program, have restarted my computer, yet when I open a document with comments the comments pane shows back up and when I go back into preferences the box is checked again. I also did an uninstall and reinstall, but that did not help either. I have also tried the check "Restore last view settings when reopening documents" without success. Does anyone have any idea to resolve this or is this a bug that Adobe needs to fix, if so how do I submit this for processing...?

Every time I open Acrobat to view or edit a file, I receive a pop-up message indicating I’ll have “Full Access” once I “renew” my subscription.  Today is August 7, 2026.  My Next payment for my Annual plan of $779.88 isn’t due until Mar 3, 2027. I have to close and relaunch the software every time to stop getting the pop-up so I can edit my files.  I’ve used this for several years, and this started happening in late May of 2026.  I’ve cleared and deleted my cookies, logged out, signed back in, and this keeps happening.  Can anyone tell me if there’s a fix to these error messages?Thank you, Joe

Running into an issue this morning with Acrobat where the latest update is causing more freezing and locking up. Looks like Acrobat.exe is not closing out completely when closing a pdf. The more pdfs that are opened, the more freezing occurs as adobe is staying open in the background Tried a repair and that didn't fix it, so for now I have uninstalled and installed an older version where the issue does not occur

Over the last few days, everytime I and a few other Adobe Acrobat users just open the app, it hangs and we need to wait for it to respond. Sometimes it works, but it is unpredictable. This was not an issue last week. I have updated to the newest version via updates yet it still happens. I paused virus scanning w/o any improvement.  I also tried to disable enhanded security and protected mode, but that does not seem to help either. Do you have any suggestions, this is quite annoying. 

Right after opening a PDF file, I'll start scrolling down the file and it will suddenly freeze up/get stuck scrolling and refuse to move up or down the document for a few seconds, until Adobe decides to catch up and start scrolling again. It makes it painful to open and verify different documents when it's happening in several different PDFs. I've checked the following: Tried the Repair in the Help tab. Tried a repair from the Modify option in the Add or Remove apps sections in the Windows settings. Tried reinstalling Adobe as the admin. Tried Clearing cache/temp files. Tried pausing Microsoft OnDrive because of profile/UEV sync.  Nothing has improved on the issue so far. Not sure where else to go from here and was looking for additional suggestions. 

Hi all,I’m working on creating a screening tool in Adobe Acrobat Pro where users can select options, and I’d like the document to automatically calculate and display a score at the end based on their selections.I’ve set up the form with the selection options, but I’m not sure how to implement the scoring functionality. Ideally, I want the form to score automatically based on the options selected and display the result at the end of the form.I’ve never used JavaScript before, so if that’s required, I’d appreciate a beginner-friendly explanation or alternative solutions if possible.Could anyone guide me on how to create this self-scoring document? Any help or tutorials would be greatly appreciated!

I need some guidance from the community. I pay for acrobat and expect it to be a simple and effective program for very basic edits to a pdf such as adding a signature or filling a form. To my extreme inconvenience it has become a thorn in my side. It persistently crashes, cant handle even average size files(Average for architectural drawings) it lags badly when editing and in general doesn't live up to my expectations. I use adobe products professionally and they are great, except acrobat which makes me pull my hair out in frustration. Is there something I can do to try solve this? Its the fourth time I've re-installed the program accross two PC's and no change.  

Hello Adobe Community, Alot of my users are experiencing an issue when they open a PDF document, it hangs or freezes randomly. This is causing work disruptions across the board. I've done research and tried multiple solutions, the solution that seems to work as of right now is disabling the option "enable protected mode at startup". I have a specific user who has an addon that requires this to be enabled. Is there another workaround that wont require this to be disabled, or possibly a permanent fix in the works? My adobe version is currently 23.008.20421.0 this is the most current version of adobe acrobat.  I've already done a full reinstall of the application + I ran the adobe cleaning tool. Still having this issue afterwards. 

We make text corrections and changes to publications in PDFs. The corrections and changes are transferred electronically instead of entered manually in the InDesign file. In the next PDF review file, we’ve noticed spelling errors and other changes that weren’t in first PDF.  

Hi All,i would like to understand how licensing works in Adobe Acrobat pro standalone vs adobe acrobat pro creative cloud version?can both the software use same license ?

Dear Adobe Support Team,I’m writing to share ongoing performance concerns with Adobe Acrobat that are significantly affecting our workflow.Across our office, we've found that PDFs open and operate very slowly in Adobe Acrobat, especially when handling files with detailed vector content such as architectural drawings or layered documents. In many cases, the app freezes during the "Preparing document for reading" process, making it practically unusable for our team.As a result, most of us have stopped using Acrobat altogether. We now rely on Foxit Reader or even Microsoft Edge, which both handle the same files much more efficiently. On many occasions, we've even used online PDF merger tools simply to combine files — just to avoid the sluggish performance in Acrobat.Given that Adobe Acrobat is an industry standard and a paid tool, we expected better performance and usability. We would appreciate it if this issue could be investigated and addressed in future updates, particularly regarding

Hi there.I'm using Windows, and I have Acrobat Pro DC 2019.010.20064.I've noticed that there are 2 distinct accessibility checkers in Acrobat, and I'm wondering if someone can explain what the difference is. One of them you get to by going to More Tools -> Accessibility -> Full Check. The other you get to by going to More Tools -> Print Production -> Preflight -> PDF/UA compliance.Thanks,Dave

I would like to purchase Acrobat. There are many different versions that differ significantly in price. But the listing and description of the vesions on Adobe.com is very confusing. The following 2 features are important to me:Create fillable forms from Word files or scanned documentsExtracting and merging pagesAre these two features available in Acrobat Standard? (a cheaper subscription version than Pro) If not, then Acrobat Pro 2024 (3 years license) would be an alternative.Is Acrobat Pro 2024 (3 years) the same as Acrobat Classic (3 years)? Who can help me unravel this jungle of options?Thanks in advance!Ute

New to Adobe Forms!  Would like multiple selections from a drop down list to be displayed horizontally when selected ie dog, cat, bird.  Appreciate the help

Kann der Acrobat Reader messen und wie genau ist es und gibt es die Möglichkeit dies Messpunkte zu "fangen"? Gruß Klaus

I am attempting to do a mail merge with the Mail Merge Plugin.  I can get it to run but it won't read multiple lines in excel.  It is only printing the same info on one page.  How do I get it to read multiple lines.I feel like I'm missing something.

I'm running the latest version of Acrobat on Mac Sequoia.  The problem arises when I OCR a document. I choose Scan & OCR > Recognize text > In this file.While Acrobat is busily OCRing the document there are two issues.First, when I am using other programs while Acrobat is OCRing, every so often Acrobat will suddenly become the top window even though I haven't touched it.Second, once Acrobat starts OCRing the document I can't "hide" Acrobat.  Right-clicking on the icon in the dock then selecting "hide" does nothing.  I can't use click "Acrobat > Hide" in the tool bar at the top because this does nothing.  All I get is the watch icon where the mouse pointed should be.Any ideas to deal with this annoying problem?

Could you tell me when Adobe plans to remove the option to disable Sandbox mode in Acrobat for Mac /Windows? I’ve seen announcements that the mode may become mandatory in a future release, but I’ve not been able to find a specific effective date.

Hi - I'm thinking about an Creative Cloud All Apps subscription, but I will need to the Acrobat Premium features on mobile (Android), such as compression, editing, and organizing pages. Are the Acrobat Premium features for mobile devices included in the CC All Apps subscription? (I'm not interested in desktop features). Thanks.