Questions

We rarely have had to use the accessibility feature for PDFs, but one client downloaded a very professional company report on labor market data, and was scandalized by the insane hallucinations that the AI screen reader was telling her were on the page: nude figures (see pic), charts on gay sex, and other completely unacceptable content for a company like ours. This is the kind of disastrous AI fail that can destroy our company’s reputation—through no fault of our own. If Adobe’s AI *must* create some kind of auto description for the screen reader, a simple “black and white image” or “chart” would suffice—instead of “Image of a nude figure,” or “Chart about HIV infections.”What the actual heck. These charts and images bear zero resemblance to these descriptions, and those words appear NOWHERE in the entire document. Not OK. Yes, we can manually update the descriptions, but they shouldn’t have appeared in the first place. Adobe needs to fix this ASAP—or expect lawsuits to start rolling

I wanted to sign a document using the sign/signature tool but for whatever reason, I ended creating a digital signature by mistake now I can't send the email without attaching a private key. I needed to remove this ASAP.  Adobe Reader doesn't allow me to remove the certificate. i.e clicking on the "Remove Id" does nothing.  SOLUTION:  1. Open Keychain on your mac "search 'keychain' in Spotlight (The magnifying glass icon on the top right of your screen) or Go to >Applications>Utilities>Keychain.app2. Find the culprit certificate in the list3. Take a back of the key in case something goes wrong by exporting the certificate.4. >>> Delete5. Restart the Mail app and also the Adobe Reader app. Sorted 🙂  

On a 2019 Retina 5K iMac running macOS Sequoia 15.6, Acrobat Pro renders text in PDFs created by Word and InDesign with visibly thinner strokes than Preview. Text is selectable, and the issue reproduces with current and older Acrobat versions, a clean macOS user account, multiple fonts, and multiple PDF creation methods. The appearance improves at higher zoom levels.

I'm using Windows 11.  I've used Adobe Acrobat Pro for many years but recently upgraded to Windows 11 and am wondering if my issue is related. Using multiple monitors (extended view) when I open a pdf file on one monitor there is one icon in the taskbar showing my open file name as expected. If I MOVE this pdf document to one of my other monitors the taskbar DUPLICATES and shows two open files with the same name even though I only have ONE document open.  If I move it to the third monitor sometimes it shows in triplicate.  This is visually distracting and uses up my taskbar space.  If I open a second document it is very difficult to tell which file to toggle back to as the "phantom" files don't react if I click on them.

When I open an empty W9 in acrobat and choose “fill & sign” look at how its typing out the fonts. It looks messed up like its using different fonts in one sentence. They look mismatched. Certain letters look stretched. It looks like a glitch. its never done this before. so I went to preferences and changed fonts to arial but it didnt fix the issue. how do i fix this?  

One end user experiencing issue where document will sometimes freeze when clicking save. Watch icon appears and spools continuously after clicking save. This happens after editing a text field on the document. Sometimes happens after first save or after 5th save, no clear answer. Note that this user has a Topaz Signature pad using this add-in: https://www.topazsystems.com/software/download/adobepluginhowto-pc.pdfUnclear if this Topaz item may be affecting as well. However items were working for months with no issue. Tried the following:Repaired installationChecked for updatesRe-installationComputer updates and rebootEnabled/disabled protected mode at startupEnabled/disabled javascript option in AdobeEnabled/disabled enhanced security options  Removed following files:%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

Why does your program suck so bad? What genuniely happened? The program is bloated, forces an AI on me, and now completely crashes my compter. Our company has found an alternative. Unless you get your shit together, we’re forever out. 

I use 3 screens in Windows 11. I've set up the taskbar so that, "When using multiple displays, show my taskbar apps on Main taskbar and taskbar where window is open." When I open a single pdf file in Adobe Acrobat Pro (64-bit), and it's on one of the side displays (NOT the main display), Adobe displays TWO taskbar icons.  They both show the same file name (the only one I have open).  When I move it to the main display, Adobe only displays ONE taskbar icon. This seems like a glitch.  Any idea how to fix it, without changing the way I use Windows 11? I'm sure a lot of people will say "combine taskbar items" but I don't want to do that - I like my taskbar items separated.  And they shouldn't need to be combined - it's only one file open.  No other program I use does this, and even Adobe doesn't do it when I move the window to the main display. Here's a screenclip: To clarify: I'm looking for a fix to this glitch, NOT a suggestion that

Ive replaced my printer, and since installing, all my PDFs only print in colour, when greyscale is picked.Ive uninstalled the printer and Adobe Acrobat and reinstalled, and no changes.  The print preview stays in colour as well.  Im running Windows 11.Ive contacted Canon, and they seem to think its Adobe that isnt working properly, because when I open a PDF in Chrome or Edge, or even try printing anything else, greyscale works.Was on with a tech from Adobe this morning, but still not working.Tried several other trouble shooting I can find online, but still not working.   

delete

I am running into a issue with one of our users when trying to share a file via email. We can share local files via share → email→ ( send as link and can add comments are disabled) then hitting okay and the Outlook window will open fine with the PDF as a attachment.When we try to share a file that is opened from a network location adobe will freeze and have to be closed via Task Manager.We have already done the following for troubleshootingRepaired and reinstalled Adobe Acrobat Updated and repaired Outlook Turned off protected view and enhanced security in preferences Added the network location to privileged locations Running Outlook with Adobe addins disabled and enabledOne interesting thing we have found is that we can get the network files to open the Outlook window with the PDF attached if Outlook is not running. Are there any other settings I should check that may be causing this freeze or is there anything else we can try to troubleshoot?

Hello, I’ve been teaching software classes for over 25 years, mostly in Microsoft Office, and I’ve never run into as many inconsistencies creating courseware as I have with Adobe Acrobat Pro 2026 (latest version). I’m hoping someone can help me understand what’s going on with font substitution.Yesterday, I added text to an existing text box in a paragraph using Open Sans Light. Acrobat immediately changed it to Minion Pro, which I expected because my preferences are set to “Let Adobe Choose” for font substitution.Today, I opened the same file — along with the original version I hadn’t edited — and Acrobat did not substitute the font. It kept the text as Open Sans Light.I was planning to teach my class how Acrobat substitutes fonts when the original font isn’t available. But with this inconsistent behavior, I can’t reliably demonstrate the feature.Why would Acrobat substitute the font one day and not the next, using the same file and same settings?  Is there something else that affects

I try to open an PDf doc...system then hangs and then I get a pop-up window “ a running instance of abobe has caused an error”Adobe themselves worked on it yesterday. I am seriously thinking of canceling my subscription

Hi, I'm seeing the "Black screen after sign-in" — solid gray/black overlay blocking the UI, both on the Home screen welcome dialog and inside the document view after Sign-in — but wanted to flag that it persists even after a completely fresh install, which may be useful for others hitting this.Environment: Acrobat 26.001.21691, Windows 11 Home 10.0.26200, Intel Arc 140T integrated GPU, no third-party AV/EDR (Windows Defender only), no proxy.What I've tried, in order, with no effect on any of them:Force-closing all Acrobat/AcroCEF/AdobeCollabSync/WebView2 processes and relaunching Full Repair Installation (as Administrator) — completed with no errors Deleting the WebView2 profile cache (%LOCALAPPDATA%\Adobe\Acrobat\AVWebview2\DC\EBWebView) Confirming network connectivity to acrobat.adobe.com / cc-api-data.adobe.io / www.adobe.com (all reachable) Setting the FeatureLockDown registry keys to suppress in-product messaging (bAcroSuppressUpsell=1, bMerchandizingEnabled=0, bToggleSophiaWebInf

Every time I open a pdf and request signatures, it crashes. The pdf is saved and can be reopened but I’m in a doom loop. I’ve read some community questions where you suggest removing the app, but I’m unsure if I’m also supposed to remove the install/uninstall elements of Adobe too. I did remove the app alone and then try to reinstall but it wouldn’t let me. I’ve also unticked legacy on adobe references and something else that was suggested in a thread (sorry going mad here and can’t remember exactly). I’ve seen suggestions on running a clean up of the files but worry that will wipe my history of adobe entirely. Please help, this is a real drag. 

When click the email function from acrobat , the email is presented on the screen with the attachment, ready to go, but it is frozen and no controls are responsive. The cure for the users is to kill Exo or Outlook to recover.This also happens with other software we have and it is related to a recent update of Outlook/Windows. Yes we can roll back but that is not a solution.Does anyone else experience this or have any thoughts.

Hi everyone,I'm encountering an issue where Adobe Acrobat Reader continuously opens in the Classic/Traditional experience, even after multiple attempts to switch to the new experience.Troubleshooting completedRepaired the installation via Help > Repair Installation Confirmed Acrobat is fully up to date Uninstalled and reinstalled through Adobe Creative Cloud Switched to the new Acrobat experience, but it reverted to Classic after restarting the application Reset Acrobat preferences by renaming the Preferences folder Used a different installer (https://get.adobe.com/reader/), signed in, and enabled premium features Fully uninstalled Acrobat and removed all Acrobat-related registry entries Reinstalled Acrobat from scratchFindingsI tested with a different Windows user profile on the same computer, and Acrobat opens in the new experience without any issues.This suggests the problem is tied to the affected user's Windows profile rather than the Acrobat installation itself.QuestionBefore

At times when I create a PDF file using Acrobat 64-bit from an MS Word file, I get a question mark (?) in a box in place of a letter. This time the letter is “f” When I get this question mark, I normally use the Help > Repair installation feature, then check for updates. This approach has worked until yesterday, when the problem refused to go away, and I had to use another writer. In the first place, I do not see why I have to repair Acrobat before I use it. This wastes time, and when I work against deadlines (all the time), I find this stressful. What is the problem?I am using the MS Word’s recently introduced Aptos font, which Acrobat does not seem to support (I do not know why, and cannot understand why), so I untick Rely on system fonts only… in Document Properties. In the past, this worked, but yesterday it did not. I tried again today, but the problem persists, even though I used Help > Repair installation yesterday.

I have a file that contains text in Devanagari and Tamil, I want to make corrections to the text, and when I try to run an OCR and trying to use RECOGNIZE text option, there are only few languages, My PDF when converted to Word as .docx I see only gobbled text I have necessary fonts installed in My Adobe Creative Cloud Subscription, Need help 

 I Requesting  Adobe Community  for Adobe Acrobat  Software, Please Support Major Indian languages like Kannada, Hindi, Telugu, Tamil, Malayalam, Marathi, Bengali, Odishi and other Major Languages of India for  PDF to Word Recognition and OCR Character recognition. 

The NEW Version of Acrobat with all of it's bullsh*t AI crap forces full (all product lines) subsribers to LOGIN AGAIN AND AGAIN, simply to access HELP files -- the ASSISTANT sucks (same destination) and the (?)HELP icon has 7-9 options on the list, YET ALL OF THEM TAKE USERS TO THE SAME G.DAMNED DESTINATION. Anyway, once upon a time over the last 25 years of my using Adobe Acrobat Pro and DC, I was always able to OPEN a PNG image of a geographical MAP which I had saved from other applications.  Then, I was able to DRAW a RECTANGLE with 0% transparency, WHITE fill, BLACK outline.THEN, ADD TEXT and drop it right on top of the white rectangle.This is IMPOSSIBLE NOW. COMMENTS does not allow users to CENTER justify the text, THUS I cannot create a TITLE to my maps or other drawings anymore that follow our industry standard format. This cannot be done without going through a dozen unnecessary operations or using another application to create a fully integrated image with

Hi. I can’t seem to find an answer to this so hoping someone can help with the error I’m having in Acrobat.I have a PDF that I’m trying to share using the ‘Share’ button at the top.When I clicked on ‘get a link’ I get the following message.‘Unable to share’We weren’t able to share your file. Please try again later’I’ve been trying to make this work for a few days, but still get the same message. I have the latest version of Acrobat and have updated the OS without luck.Hope someone can help! 

I’m really struggling with Adobe Acrobat Pro 2026. Even simple tasks like changing the font feel much harder than they should be. I’ve watched several YouTube videos on editing PDFs, and none of them explain the different font categories in Acrobat’s font dropdown. When I try to change the font, the menu doesn’t just show a normal list. Instead, it’s split into categories like In Use, Recent, Your Fonts, and Fonts on your computer. The categories are confusing, especially with the huge number of language‑specific fonts that appear. It would honestly be much easier if Acrobat just displayed everything in one straightforward list.Can someone explain what these categories actually mean?And is there any way to view all available fonts in one single list instead of having them separated?Also, from what I remember in previous versions of Acrobat, if the PDF used a font that wasn’t available, Acrobat would automatically substitute another one. Is that still how Acrobat Pro works?When I select

I’m not sure if my issue is the same, but I have an InDesign page that is deep blue, when it is exported to PDF, the file icon shows it is blue, but when I open it in Adobe Acrobat the page is white!

I have a client that has Adobe Acrobat 2025….. on their system. They have a creative cloud subscription. I want to upgrade them to 26.1 (Inside of creative cloud it says that is the version, but acrobat says different). Is there a way to force the upgrade or somewhere to download the upgrade file? (The upgrade option is missing from under help).