Questions

Hi,We are experiencing a problem with Adobe shared PDF reviews.  Some of the reviewers are reporting to me that the reviews are not loading.  This includes both the PDF and the sidebar of tools.  All the reviewers are within the same org, and also within the same network.  For some they load fine and others they do not load. Example: As originator I can access the reviews without problem.  As the sidebar tools are not loading, they are also unable to open the link in the local desktop app.I cannot see any reported issues currently on the Document cloud.  The shared reviews are uploaded under EU link paths. What might the problem be?  Or is there a problem with the cloud service currently?  This issue has occured since yesterday (13th and 14th October). ThanksJulian  

Hi everyone, After updating to macOS Tahoe 26.0.1 on my MacBook Pro (M4 chip), I noticed a major visibility problems when I recently received a PDF file. Certain beige or light background sections and text disappear completely when the file is viewed in Preview or Chrome. The missing areas only appear if I drag a selection box over them. I've tried to print the file to PDF as I've read this could help but no luck. I have read this problem has been talked about since March. Is there a fix?

About a week ago my Adobe Acrobat v25.1 just stopped opening on my Macbook Pro (MacOS Sequio v15.6.1). I have tried unistalling, reinstalling from Creative Cloud. I also tried doing the Adobe Creative Cloud Cleaner Tool and it's steps to delete things from Applications, Libraries, Preferences. Nothing seems to fix it. I keep getting the below error: 

I am using a Windows 11 device and I am attempting to use the request signature feature on Adobe Acrobat. The request gets stuck at 72% and will never finish. I have attempted to use the Adobe uninstall tool and follow some forum recommendations, but this did not help. I have fully reinstalled Windows on my device and installed Adobe Acrobat with a fresh installer from the website. Acrobat is fully updated. Requesting signatures on the web version works fine, but the same document will become stuck on the desktop version. Can I please receive help to fix this issue?

I’m using the PDF Services API in a larger AWS-based workflow and I’ve already hit the 500-document monthly limit. I reached out to sales but haven’t heard back yet. Is there any way to increase my quota or upgrade access directly?Appreciate any help you can offer, Joseph

I have in this account a company profile wicha has a PRO subscription, but when I use de Adobe app it seems it has any subscription at all, it offers me to start a free trial even though I´m logged in the desktop app with my acount 

I always rely on the Document Page size in the lower left frame bar of any and all PDF windows.  For some reason, today it is gone.  I have restarted Acrobat, rebooted my machine.  I have even deleted the Acrobat preferences and let it create a new preference file.  No matter what, this check box clicked or not clicked, does not yield me what I have relied on for many years. Thoughts please. Acrobat DC for Mav. v 2023.006.20320  

I subscribe to Adobe Acrobat Pro, but that name does not appear in the upper left-hand corner of my Adobe screen. How can I tell if I’m actually using Adobe Acrobat Pro? 

The last Adobe update broke the ability to flatten an entire portfolio. I tried to follw the direction on the web by "Combine files into Single PDF", but it does nothing. Can you help resolve this issue, this is affecting workflow.

I was so surprised when I opened a PDF document someone sent to me. I needed to delete 2 pages from it before passing it along to the next person. It kept closing, time after time. I finally got a timer, and the time from pressing to open the file was less than 15 seconds most of the time. I followed the instructions to reinstall Acrobat, but nothing changed. Please let me know what other information you might need from me. I have a Windows 10 laptop up-to-date. I verified my Creative Cloud plan includes Acrobat Pro on the desktop. Thank you very much. Niki

In Adobe Acrobat Professional, after I select the Selection Tool and close the document, the next document which I open has the Selection Tool selected. (The program remembers the last choice.) What needs to be changed in the settings so that documents may always open with the Hand (Pan) tool selected?

"The Application was unable to start correctly (0xc0000142) Click ok to close the application" getting error in Windows Server 2012R2

Hi there,I was "gifted" a few PDFs that are originally IRS forms that I have to make some changes on.  Originally, these forms were templates that someone could easily fill in the info.  But now, these PDFs that I am trying to modify the data, when I go to Edit (and I have tried this in 1,000 ways) it selects TOO much of the area (it becomes a blue box with the handle on top).  So when I try to type anything, even if I just select the word I want to change, everything inside the blue box disappears.  It's driving me nuts.  I know that it would be much better to start from the original template and re-create this, but I really really want to learn how to do this so that it will be easier to deal with next time.  Thank you please send help!!!  🙂

This has probably been done a million times, but I need help with a calculation that is something used all the time I am sure. I can do it in Excel but it does not seem to translate into Adobese. I have one cell that has part numbers and then I have 2 other cells. One that has prices that go with certain part numbers and the other has descriptions that go with both. I just need to set it up so that when a part number is chosen in that cell, then the coresponding description opens in the next cell and price is entered in the another cell. Is this possible?

I do a lot of proofing and when my designers send back corrections, I like to flip back and forth between the PDFs to see if the corrections were made or if anyting on the page shifts etc.... Just recently, when I am on one PDF tab and select another PDF tab, the whole page "jumps" (like it reloads the page each time) and it is really hard to tell if things are shifting on the page. I have checked all my setting to make sure each PDF is viewed the same way but I can't figure out why this is happening now.

I have tried multiple times to import a single page Adobe PDF file into a 20-page document. I used to be able to use (on a macOS) the short cut of Command + Shift + “I”. That was SO EASY. Now, with this horrible upgrade, I have to use this cumbersome "Combine files" tool which doesn't work. I tried to combine one single-page PDF file with a 20-page PDF file. That should have been easy, right? After I uploaded the two files, hit "Combine" it makes a "binder" and it will not allow me to "Save" nor "Save As." I am extraordinarily frustrated. Thank you in advance if you can help.

Is there a way to back up the reuse files list for the combine files function. 

Bonjour,Quelqu'un peut-il m'expliquer comment afficher à l'écran, simultanément, 2 documents pdf Acrobat Pro (version 2025.001). Je précise que je travaille sur Mac.Merci par avance.Francine

I have a new computer and have already deactivated this product (Adobe Pro XI) on my old computer but keep getting the message below:It does not allow me to retry activation.  Can someone help? --Monica    

Good day! How can I ask for refund? I was charged with monthly subscription although I already cancelled my free trial. I entered my gcash account to avail the trial. Then, upon checking my adobe account, the plan that was paid was not reflected on my account. I was charged last October 7, 2025 yet nothing reflects on my account. 

Hi, I am creating a PDF mileage expenses form, and as HMRC's approved mileage rates already include VAT, I need to back calculate this to get it to display VAT reclaimable in a dedicated field, can anyone help? I know the calculation its just working it out in Adobe Pro without a division option: As an example:Mileage rate: 16p per mile​The 16p is VAT inclusive so you need to work backwards to find out the VAT claimable. So 16p represents 120% (100% plus 20% VAT).  So the VAT element is 16/120*20 = 2.67p.  So for every business mile you claim 16p for, you can reclaim 2.67p VAT. Thanks in advance for any support with this.

I am having issues with users having repeated issues with Acrobat Pro PDFs that contain drawings not loading the content or very very slow The docs are stored locally on the user's laptops Have tried a complete re-install, repair and installed latest updates but the same issues persist! Does anyone have any possible solution at all?

I purchased Adobe Acrobat 2020 Pro in 2022. I recently had to purchase a new computer so I followd the steps given to me by Adobe on how to deactivate my old computer then reinstall on the new computer and then activate. Everything went somoothly except now Acrobat says my subscription has expired. How can this be? I'm logged in to the program so it should know that I have a perpetual license. On my account dashboard when I try to reenter the serial number it says it's already in use, but it not as it says my subscription has expired? Adobe does say I can transfer my license to a new computer. Can anyone please help resolve this issue.

All of a sudden whenever I want to print a PDF it only brints in black and white!  I have no idea how this happened.  I've uninstalled the app several times, and I've even updated it. As you can see in the picture.. the print in greyscale option is blacked out, and there is no other place for me to select print in color option.  Trust me I've looked everywhere.  Really hoping somewhere on here can help!  I'm using a MacBook Pro by the way.  TIA for any help!!  I'm a teacher as you can see from the picture below, so I'm getting ready to print tons of things, and they are all in color!  

Good Afternoon,I am trying to edit a PDF document that was converted to a fillable form but when I click on Edit PDF, it does not allow me to edit the boxes in blue below.  Does anyone else have this problem?  It only allows the bounding boxes on the left to be edited.  It does not open up the right.Thank you, I am not an expert in adobe and any help will be much appreciated.