Questions

Hi all, I have a Windows 10 computer and moving as many applications as possible to my Windows 11 computer.  How do I transfer Adobe Acrobat Pro 2020 academic, non-subscriber, perpetual, single-user license to the Windows 11 computer? I have an Adobe account with my personal email and it's linked to my Adobe subscription products.  Acrobat was purchased when I was at a university and used my university email address to activate it.  I'm not there anymore and don't have access to my university email account but I did pay for the academic version with my own funds so I own it and have the serial number for activating.   I'd like to move Acrobat to my Windows 11 computer and link the serial number to my Adobe account so that it shows up in my list of Adobe software.  Any help would be greatly appreciated.  Many thanks for your assistance.

I updated to the latest version of the continuous release, 2024.001.20615, using the Help >  Check For Updates on macOS 14.4. I can open the files within the OneDrive macOS app, but I do not see them updating on the Recent.  All settings are turned on:1. Open PDFs from last session on Acrobat launch > Checked2. Privacy & Security > Files and Folders > Adobe Acrobat > Full Disk Access > OneDrive > Checked3. Privacy & Security >  Full Disk Access > Adobe Acrobat > Checked. In addition, I unistalled and reinstalled the Adobe Acrobat from the Creative Cloud App multiple times. Still the same problem with the Adobe Acrobat Pro Continuous Release | Version 2024.001.20604 and Continuous Release | 2024.001.20615. Lastly, I have also checked with my othet MacBook Pro 14.4 and facing the same problem with Adobe Acrobat Pro. Please fix this problem as I need to access the OneDrive files in Recent. 

I have a few OST (Offline Storage Table) files from my Outlook account that I need to convert to PDF for easier storage and access. I’ve tried searching online for converters, but I’m unsure about which one is reliable and works well for OST to PDF conversion. Could someone suggest the best tools or methods to convert these files without losing any data? Any detailed solution or step-by-step guide would be greatly appreciated!

My plan states I have the ”Acrobat Pro” version, but the version available in CC is called ”Acrobat”. I have tried uninstalling Acrobat and logging out from CC, and rebooting MacOS.

 libcef.dll crash when opening PDF attachments from Outlook – Windows 11 24H2 + Acrobat Pro 25.001.20531 Details:We are encountering a persistent error when opening PDF attachments from New Outlook on machines running Windows 11 24H2. Acrobat Pro (v25.001.20531) & (v25.001.20566) fails to load the libcef.dll component with the following message: The procedure entry point IsThirdPartyInitialized could not be located in the dynamic link library libcef.dllAnother error  This crash does not occur when opening PDFs directly from Explorer, and only occurs when Outlook attempts to launch the PDF. All workarounds have been attempted, including disabling preview, renaming CEF folders, compatibility mode, and uninstall/reinstall attempts. libcef.dll details 

I tried to do a support chat today and the rep after I got disconnected frrom one the day before said there is a known issue the ADC-4489673 and it is being worked one. If nothing is heard within 2-3 days to check back.  I search and haven't seen anything on this issue so if that's case why doesn't adobe start to post known issues so people can just respond and add themselves to existing issue tickets and notification when it's solved and steps to fix it?  THE INSTRUCTION AT 0x0000###### rerferenced memory at 0x000000000. The memory could not be read.Click ok to terminate the program.When opening pdf from New Outlook

I am getting the following error code from Adobe Acrobat Pro on Windows:Windows - Application ErrorThe instruction at 0x00007FFAD1B0ED7D referenced memory at 0x0000000000000018. The memory could not be read.I verified that the RAM on this device was working correctly and has no manufacturer errors. I also reinstalled Adobe Acrobat Pro. Is there anything else I can do to help resolve this issue?

I keep getting the following Application error message:The instruction at 0x00007FF82D73D24D referenced memory at 0x00000000000000018. The memory could not be read. How do you stop this from popping. I have done the repair option. Uninstalled and re-installed. Uninstalled>deleted all things Adobe, and reinstalled with no change in the situation. Seems to pop when opening a PDF from Outlook. Running Windows 11, New Outlook, and latest version of Adobe.

I'm on a Windows 10 machine and Adobe PDF is locking when I open attachments from Outlook. The product completely locks up. Look at these screenshots.  

Hi, I am having this error like many others and unable to find a resolution.The instruction at 0x00007ffd3edebf9d referenced memory at 0x00000000000018. The memory could not be read.This is happening for me and another user. Both of us are using Adobe Acrobat Pro (paid) it doesnt seem to be happening to those that are using Free Adobe Acrobat. The error appears to show up at the same time as the AI banner but when I turn this off the error still shows.I can close the error and use Acrobat, however every new file I open via email, file manager or Teams triggers the error.I have:- Uninstalled and reinstalled- Disable New Adobe- moved back to "old" Outlook- Ran Adobe Repair- preferences > security (enhanced) > turn OFF Enable protected mode- preferences > accessibility > turn OFF enable assistive technology- preferences > generative AI > turn OFF enable- preferences > generative AI > turn OFF bannerVersion is 2025.001.20474 | 64bit Please help as this is

Hello, One of my clients is getting the attached error when using adobe. This has happened after a fresh reinstall including using Acroclean & downloading from creative cloud desktop.  I have had this issue previously in March were the device was reimaged and it fixed the issue. However since the customer in at a remote site, it is a bit difficult to do that.  If anyone has any suggestions for a fix that would be great. He is using a lenovo ThinkPad L15 G2 if anyone needs that information, He also has an Adobe Pro license.  ThanksWil  

The Adobe Acrobat Error Reporter doesn't show up when these crashes happen. An error dialog like below shows up instead. I cannot attach the .dmp files from Adobe Acrobat due to the community forum restrictions. 

Is there a fix for this error? Pops up everytime I open a pdf. 

few users in our company have been getting the referenced memory error when opening pdfs as shown in screeshot below.  already tried: - clean reinstall using acrocleaner tool  -latest updates installed -win11 uptodate 

Hi, A user is experiencing the error below. The troubleshooting steps have been completed.Uninstall/Resinstall (including clearing from Program Files)Rebuild Windows ProfileEnsure all Windows Apps are updated Please advise how to fix this?

Hi Folks, I have a user that is experiancing a memory error when attemting to open a PDF in Adobe Acrobat. "The instruction at 0x0000000071C80670 referenced memory at 0x0000000071C80670. The memory could not be written. Click on OK to terminate the program."It seems that when he clicks OK, the pop error disapperars and the program seems to work normally. Anyone else have this issue? Anyone have suggestions for a resolution?

This only started recently in March 2025, but every time I open a .pdf using Adobe Acrobat I get a repetitive Windows - Application Error message. It says:The instruction at 0x00000000756C8E6D (previously) 0x0000000005DA88E6D (currently) referenced memory at 0x00000000000018. The memory could not be read. I can't find anything current within either the MS or Adobe communities or online about this specific error message.  Please help!

I have multiple users who are reporting this issue that comes up when using Acrobat: There isn't a specific action that causes it; for one user, it comes up when they save a PDF document. One user has it come up for almost every action--combining PDFs, editing, signing, etc.--and it constantly interrupts their work. They are both on the latest version, Adobe Acrobat 64-bit 25.001.20435.I have tried fixing generic Windows errors through chkdsk, sfc /scannow, and DISM. I made sure drivers were up to date. However, the error seems to only come up when using Acrobat, so I think I have mostly ruled out a generic Windows error or memory error. Looking at the event viewer logs, I do see error 1328 coming up for both. Here is the full error: Product: Adobe Acrobat (64-bit) -- Error 1328.Error appliying patch to file C:\Program Files\Adobe\Acrobat DC\Acrobat Elements\ContextMenu64.dll.  It has probably been updated by other means, and con no longer be modified by this p

I'm facing an issue when reading pdfs i get windows application error- referenced memory couldnt be read.This happend to me before on my previous laptop and i changed to new laptop fresh windows install. after few months the issue came back on the new laptop. I tried the following:uninstall adobe acrobat reader from control panel and then restart > install adobe acrobat readerI uninstalled adobe acrobat reader and removed all adobe folders in program files/program files (x86) and appdata\temp. also ran adobecleaner then restarted and installed adobe acrobat reader again.  The issue is still ongoing. 

I do not know what to do with this.  I uninstalled and then installed again and I am still having an issue.  Doesn't matter which PDF I open. 

Good Afternoon, Adobe started crashing (I have not used it recently) when I login on the desktop application.The error statesadobe_licensing_wf_acro.exe - application errorThe instruction at 0x00004ff942954AA0 referenced memory at 0x0000000000000001B60. The memory could not be read. My troubleshooting steps so far:1. Uninstall all adobe products, restart and then install only adobe. Crash2. Repaired after another restart. Crash3.  Manually deleted all adobe files (I could not delete all only some because I was not allowed)4. Used windows uninstall tool, uninstalled adobe and deleted all files in program files and program files x86.5. Restarted, installed adobe - crash again and cry. The crash happens only when I attempt to login to the software, I can open PDFs with no issues. I have the crash logs (.dmp) and registry "windows error reporting" files but cannot post them here.

Hi, trying to convert pdf files to jpeg/jpg. The original pdf is, say, 11Mb but the jpg file will only be 50kb what is useless to me. Is there a way to get better resolution? The library where I scanned the photos can only scan in pdf format, otherwise I would have done it in jpg to start with. thanks.

[1] 'There is some installation issue, we are trying again'This is the constant message received.Any ideas how to solve this?[2] 'pdf file is too complicated to convert to word'Any ideas how to solve this?

When I want to tick something, I use the draw freehand tool. But past 2 days, it is going wrong. I click the mouse, hold it and draw something. But as soon as I lift my finger, it switches instantly to "Select" tool. I tried re downloading Adobe Acrobat. But everytime, the same happens. I'll be happy to recieve response.

ADD THREE FIELDS AND SUBTRACT ANOTHER FIELD TO GET A GRAND TOTAL. CAN SOMEONE PLEASE HELP ME. THANKS