RoboHelp

Good morning all,I am reaching out to the community because yesterday we run into an issue which is blocking our team from making any updatesThe issue:When users try to get the latest , they are getting an error message below:The project however is able to finish synching but upon looking at the topic, this results in the below error:  After 30 minutes one of the user called me and told me that after receiving the message error and not being able to retrieve the topics content displaying the error above, she was able to now function normally and update the content. Upon further investigation , it seems this might related to Graph and have copied some resources below ; however we do not have the time to investigate as this needs to be fixed today:https://learn.microsoft.com/en-us/graph/throttling-limitshttps://learn.microsoft.com/en-us/graph/throttlingI was trying to attach the log file but cannot find it under \AppData\Local\Temp\RHTMP. Additional Information: Smaller RH

I'm seeing I'll need to build or hunt for files with Table Styles to be imported - are there no prebuilt table styles to start with that can be modified?  Thus far the free template table styles seem to be built for much more 'minimist flash' than a more basic setup.     Am I thinking it may be easier to do a high res, blown up screenshot from MS Word instead of trying to fuss with getting a table to be somewhat similar?  

I recently created and generated PDF Output in my robohelp project. I got the TOC going for the PDF, but when I generate the Output for the PDF, only the "Sections" or "Books" appear in the TOC and *not the "Pages" when I view the Output. How do I get the "Pages" or "Topics" that are in my TOC to appear as well?

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I have been successfully generating PDFs from Adobe Robohelp for several months now. Last week, Acrobat updated to the latest version, and now I'm receiving the following error generating a PDF. This is the same RH project I have successfully generated a PDF from in the past. I also updated to the latest Java version in case there was a mismatch. Versions:Adobe Robohelp: 2022.6.34Adoboe Acrobat: 2025.001.20756Java: Version 8 Update 461 (build 1.8.0_461-b11)  Command failed: java -jar -Djava.awt.headless=true -XX:+UseG1GC -XX:MaxGCPauseMillis=1000 "C:/Program Files/Adobe/Adobe RoboHelp/resources/data/pdf/pdf-publisher.jar" "C:/Users/AMYDUN~1/AppData/Local/Temp/RHTMP/PDF4F6x2s/config/mergedHTML.json" "C:/Users/Amy Duncan/Documents/My RoboHelp Projects/outputs/Caterpillar - 22475/CAT22475.pdf" [main] INFO com.adobe.guides.pdf.mapper.ConfigurationMapper - Patching remaining config properties Exception in thread "main" java.lang.StackOverflowError at java.lang.Abstr

Hello.  Is there a way to prevent TOC books from opening automatically when you open a topic in a Responsive HTML5 output? We have topics that are located in multiple books in the TOC.  In previous versions of RoboHelp, if you opened a topic from another topic, it did not change where you were in the TOC.   With the 2022 output, it takes you to the first book in the TOC where this topic is located.  We have our books organized by teams, so that isn't always appropriate. For example, topic A is located in the TOC under the Team 1 book and the Team 2 book.  You're in team 2 and you've opened topic B from the Team 2 book.  Topic B has a link to Topic A, you click on it, and the TOC opens to the location of Topic A in the Team 1 book.  This is confusing and frustrating for team B.Is there a way to prevent it from doing this and have the TOC books not change at all when you click on one topic from another, similar to how it used to work in R

Hii am trying to use machine translation with Microsoft API.i configured in Azure, got API-Key, configured it in RH. Checking brings up error with credentials.Configured endpoint is: https://api.cognitive.microsofttranslator.com/Perhaps that's wrong/incomplete? Any ideas? Thanks uli

I'm trying to insert a logo on the Front Cover of the PDF version of our user guide, but would like it in the upper-right corner, a line or two above the title, but what I keep getting is this:any ideas? Thanks,Lon

I have done and HTMl5 output and have the index page entered and defualt page as shown but when I view the output it is not going to the defualt page.     

Hi all,I just took over a nighmare RH project using RH2020.  I have not used RH in a long time, and I'm stumped. This project has 5-6 nested levels in some places... so the paths can be very long.  We are getting errors when trying to extract the source files.  I ended up having to download the project to my C: root.  This path length issue apparently prevents all of the output from compiling (as per previous writer).   I decided the best place to start was just to go thru the project and shorten the folder and file names.  I did this from within RH, NOT via Explorer.  However, when I try to then copy the revised project up to my Documents>My RoboHelp Projects folder, I'm getting the same errors for path length - on folders that I have definitely renamed (from within RH itself).  These folders show up when I search in Explorer, but no where to be found if I search in RH (please see attached image).  I suppose I could d

My profile is showing disabled for the enrollment of the courses and tutorials on Robohelp? May I know the reason? 

Hello,We are in process of upgrading from Robohelp 2019 classic to Robohelp 2019 modern, then again to Robohelp 2022 modern before windows 10 EOL.We are noticing with the upgrade from Robohelp 2019 classic to Robohelp 2019 modern we are getting the default static "welcome" page is not loading and seems like 2 instances of the individual Robohelp Project appears. Has anyone ran into this and is there a way to fix?  Thank you in advance! 

I got a new computer and installed RoboHelp 2019 Classic. When I create a CHM file and try to open it I get:An error has occurred in the script on this page.Line: 1593Char: 6Error: Expected ";"Code: 0URL: mk:@MSITStore:c:\ProMax\Help\en\ProMax.chm::/ehlpdhtm.js Works fine on old computer RoboHelp 2019 ver 14.0.12.0CHM from old computer opens fine on new computer. New computer RoboHelp 2019 ver 14.0.0.006Maybe i need to update somehow?Thanks

I'm having an issue with the  character displaying over icons on my homepage in my RoboHelp project (2020.8.34). Screenshot below.I've searched other related threads, but couldn't find one where this was happening only on the icons.Any guidance would be greatly appreciated!Thanks,LT 

Hi! We are working on a project with RH 2022 Template Studio and Frameless output.The homepage of my project opens perfectly when I start my start page index.htm in the output.However, it does not open in other situations. Instead, the first topic of my project opens. (I have not selected this anywhere, see my settings in the attached screenshots).This happens when I click on the home button in the breadcrumbs or when the home page opens in the application for which the online help was created.I tested whether it was due to my settings. To do this, I loaded a completely new Skin Studio and a completely new Frameless output. The result was the same.What is going wrong?

Hi, I am new to using Robohelp. The changes which I make in my document surprisingly that doesnt get saved when I reopen it after sometime. Can someone please help me here. My robohelp is in C drive and is installed in Windows. 

Is anyone aware of how to upload the robohelp output to a sharepoint that other people can access  

Hello, I made a website in robohelp for a team in a differnet section within my company. I'm trying to figure out a way to give up ownership of the project so they can go in Robohelp and make changes and updates as they see fit. Is there a way to do that?

Hello, we published a frameless project with Template Studio. While testing the application, we received an error report regarding the favorites feature: Favorites are not saved in a list; only the last page saved as a favorite is available. No list. This means that there are no favorites within a session.The same thing happened with the original Template Studio and different browsers (FF, Edge, Chrome). I suspected that this was related to the fact that we publish the project locally in the file system. In fact, saving favorites had been a customer request that we had carelessly agreed to. Does anyone have any idea how to get the favorites to work?

I generate help using the Studio Frameless Skin as my starting point using RoboHelp 2022.  For some reason, the Skin to Main Content link produces a Forbidden error when selected from the server.  The link works correctly on my local computer.  Any ideas on how to fix this?  

Hello, I'm trying to output to Confluence and having some errors. The publish log shows this:Failed to fetch all existing pages ids..{"error":"com.atlassian.confluence.api.service.exceptions.pagesmodes.GoneException: This deprecated endpoint has been removed.","statusCode":410}Failed to fetch space home page..{"error":"com.atlassian.confluence.api.service.exceptions.pagesmodes.GoneException: This deprecated endpoint has been removed.","statusCode":410}In my publish profile, I am using OAuth. It seems like I am able to sign in OK when I run the publish command. Has anyone been able to successfully publish to confluence lately? Has anyone seen these errors? This is the first time I'm trying it, and I think it would be useful. 

We are currently developing a new online help system in frameless format and would like to include microcontent to provide better answers to user questions. We have defined the microcontent and integrated it correctly into the output.The problem starts when we install the project locally and the installation procedure rejects the naming conventions of the microcontent phrases, which means that the project cannot be used.There are two errors: names that are too long and special characters. Is there a way to rename the phrases? Or how can I name microcontent using the group name + a sequential number? How do you solve this?

Hi all,I am relatively new to Robohelp.  I have created a chm file and when I tried to send it through email (after zipping), I am getting the antivirus alert like this, and it is not getting attached to the mail. Can you please guide me how to get it resolved? Or if there is any alternative to sharing my chm file that also would be greatly helpful. Awaiting an early response to my query from this elite forum. Thanks in advance.  

We recently upgraded from old RoboHelp 2017 to RoboHelp 2022 and are now publishing in frameless HTML.All is otherwise ok except for the fact that we used to output Microsoft HTML Help (.CHM) and in RoboHelp 2017 this worked fine.Some customers would still like to have the latest content in CHM, and our latest content is now being authored in RoboHelp 2022 and when we try to publish a .CHM file using RoboHelp 2022 the Japanese characters in the table of contents are all garbage. I have been assuming that this is a bug or something?

I have a merged help, frameless output help file. One parent / 55 child projects. Some child projects have TOC entries that point to web pages. In those cases, the URL in the published file includes the path to the child project added to the URL of the intended page. Example:https://help.oursite.com/parent_project/mergedProjects/child_project/https://url_of_intended_site.htm  If I look at the files locally on my PC, the TOC entries are correct - only including the path to the web page. It is after these files are copied to the production server that I see this error. They are copied using an FTP client. Any idea why that happens or how I can correct? As info, I'm using RoboHelp Version 2022.4.179.