RoboHelp

Hi We have a web application (online database) and need to create a webhelp and contextual help for each field of this database.We previously use another autorhing tool (HelpStudio) but we had to change to Robohelp. Unfortunately, in France there is no courses available and i have to train Robohelp by myself.I did not found any help on the web to help me to do this : I already created somes topics in Robohelp and begin a map file to create maps ID. Unfortunatly, whatever ID i try to reach with this url index.htm?rhmapno=ID, i allways land to the same page i createdan introduction topic, two others topics a map file with two ID, 1 and 2, for the two topics i want to reach directlyI build the frameless output and try to reach the second topic with the id but nothing work : i am always redirect to the same topic.What did i miss or forgot to do ?Below the map file :Here the output : https://bases.alienor.org/aide/rh/index.htmbut if i try to reach map 2 by example with this url https://base

I am currently using RH 2019 for a desktop software applicaiton, and need to reinstall RH2019 to a new computer due to system crash.  Is there a link to do so for my licesned version? Thank you for any help can provide. Matt

Hello,We have recently upgraded from Adobe RH 2019 classic version to RH 2022 version a nd need some help on creating output preset for Responsive HTML5 outputs. We are having multiple RH projects that we work on, we have customizwd the output profile for a single project, but since we have multiple RH projects and translation projects, we have to individually customize presets in each project. Is there a way to import that customized preset to different projects so that it just saves time and the output remains same throughout. Any updates will be helpful on this issue. Thanks.

Drop down textbox links are duplicated…   

I have created a Robohelp preset output using Azure Blue screen and we have been testing this output on our device 7-8 inch screen.. The width of the TOC column appears correct when we view on web screen the size increases when we view iton the device. It occupies around 3/4th of the screen. Is there a way by which we can adjust the width of the TOC to make it responsive for the device. I'm not willing to convert and use the frameless skin as it will involve customizing the entire preset. #robohelp2022, #toc

I am on RoboHelp R2026.01.11 and experiencing an issue with the Mini Toc in Frameless output, which is throwing an Invalid Resource error. The links work properly when Help is accessed locally, but when accessed via the Azure Storage location, the following error occurs:"<Error> <Code>InvalidResourceName</Code> <Message>The specifed resource name contains invalid characters. RequestId:c038a57b-001e-00cd-7012-95711d000000 Time:2026-02-03T13:41:42.3999397Z</Message> </Error>" I have searched the RH forums, searched AI and the webI have tried: removing illegal characters from headings changing headers to h3 only for mini toc shortening the length of filenamesDoes anyone else have any ideas, please?Thank youM

When generating Simplified Chinese and Korean CHM files in RoboHelp (RH) 2022, character encoding issues (garbled text) occur. Specifically, the Table of Contents (TOC) is corrupted, with some characters being replaced by question marks ("?").I have verified the language settings, but no issues were found. I contacted Adobe Support, and they responded that "generating files that depend on the OS language is a specification of the current version."However, CHM files generated with RH 2019 [Moderator edit - Classic] did not depend on the OS language settings. Is there a way in RH 2022 to generate CHM files that are independent of the OS language?

 Using RH version 2022.6.34 with the Oceanic template on the Home Page setting, we notice that our Titles are longer than the default title-box width. In the screenshot below, is there a way to dynamically adjust the box size to fit the length of our Titles?Thank you SO MUCH in advance.

Hello everyone,We are pleased to share that RoboHelp (January 2026 Release) is now available.RoboHelp (January 2026 release) introduces support for the new Zendesk authentication method using an API token and email address, replacing the previous username-and-password approach to improve security. This release also adds a Persistent Search Bar feature, configurable from the Layout section in Templates, ensuring the search bar remains visible in the output. In addition, it includes fixes for critical authoring, publishing, and accessibility issues.For details of all fixed issues, refer to the Fixed issues page. Check out this post for the known issues in this release: How to installTo install, please follow the instructions mentioned under Install the update:If you are updating from RoboHelp 2022.1, you must manually download and install RoboHelp (January 2026 release) from Download RoboHelp page. If you are updating from RoboHelp 2022.6 version, click Help > Check for Updates.Thanks

Issue summarySearch results on live(published) RoboHelp ResponsiveHTML5 outputs display incorrect total result counts and broken pagination behavior. This issue does not occur inside RoboHelp project search or on locally generated output. It reproduces consistently across multiple projects, environments, and hosting configurations once the project has been published.RoboHelp environment RoboHelp version: 2026.01.11(Updated for testing, previous version had it too) Output type: ResponsiveHTML5 Output language: English (US) (same result if unspecified) Search settings Search context: Text around the search term (Have also tried Starting text of topic) Search context character limit: 100 Enable autocomplete in search box AutoCorrect search query Number of results per page: 20 Show definitions from glossary Enable substring search Add special characters for search: ";" Excluded file types: PDF, PowerPoint Projects affected All internal corporate help sites I tested No

Hello,when upgrading from rh2019 classis of a merged project originalle with chm output, my links to external project do not work anymore.eg aanvragen01.chm::/Wat_is_objectcreatie_.htm is a link, must be replaced by something else.to which file should I point is my first question…if i choose link to local file and navigate to../../../../output/mergedProjects/Aanvragen01/Wat_is_objectcreatie_.htmI get an error; ‘Your file couldn’t be accessed’, although the preview is shown when determining the linkI also have an error when compiling :Skipped copying external file "C:/RH/output/mergedProjects/Aanvragen01/Wat_is_objectcreatie_.htm"which is a bit strange as it is not needed to be copied, but anyhow the path is not right (rimses in the beginning is missing)...I don’t know where to correct that.when I navigate with a browser to the place, I can open the fileC:\RH\rimses\output\mergedProjects\Aanvragen01 I’m getting the feeling I’m missing somemthing stupid.Hopefully you can shed your light

Hi all,I just took over a nighmare RH project using RH2020.  I have not used RH in a long time, and I'm stumped. This project has 5-6 nested levels in some places... so the paths can be very long.  We are getting errors when trying to extract the source files.  I ended up having to download the project to my C: root.  This path length issue apparently prevents all of the output from compiling (as per previous writer).   I decided the best place to start was just to go thru the project and shorten the folder and file names.  I did this from within RH, NOT via Explorer.  However, when I try to then copy the revised project up to my Documents>My RoboHelp Projects folder, I'm getting the same errors for path length - on folders that I have definitely renamed (from within RH itself).  These folders show up when I search in Explorer, but no where to be found if I search in RH (please see attached image).  I suppose I could d

I have a parent project and several child projects. I generate output using the merged projects feature. Upon publishing the output, the TOC is visible in the left pane only for 2 of the child projects. When I access a topic from subsequent child projects, the TOC and the breadcrumbs disappear. I have customized the Studio template using RH’s UI to change the color settings, some font settings, etc. This issue didn’t occur until 2 weeks ago. I have tried using an unedited Studio frameless template and regenerating the merged output from scratch to a clean folder. I use the Topic Layout globally from the output preset in the parent project. I’ve included images for reference - tocBrdCrmbVisible, chld3TopicClk, and tocBrdCrmbDisappear.

Hello, I am requesting help in resolving issues with output published using RH’s Frameless Studio template.I updated to RH's 2026.01.11 version to publish content using the Frameless Studio template. The Search bar now overlaps the Header title. How can I change the template settings so it doesn't overlap? In the earlier version, the search bar appeared only when the search icon was clicked, and the title would temporarily disappear. I want to replicate this behavior. I’ve attached ‘before’ and ‘after’ update images for reference. I have a parent project and several child projects. I generate output using the merged projects feature. Upon publishing the output, the TOC is visible in the left pane only for 2 of the child projects. When I access a topic from subsequent child projects, the TOC and the breadcrumbs disappear. I have customized the Studio template using RH’s UI to change the color settings, some font settings, etc. This issue didn’t occur until 2 weeks ago. I have tried usin

Hello everyone,    We are pleased to share that Update 6 of RoboHelp (September 2022 Release) is now available.   Update 6 of RoboHelp (September 2022 release) brings enhancements to the Review feature through its migration to the new CC-Storage architecture. Additionally, it includes fixes for critical publishing issues and security vulnerabilities.   For details of all fixed issues, refer to the Fixed issues page.    To install Update 6,  please follow the instructions mentioned under Install the update .  If you are updating from RH 2022.1, you must manually download and install Update 6 from Install the update  If you are updating from any other version, click Help > Check for Updates. Thanks, RoboHelp Team

Using 2022.6.34. Forgive me on this question:Where do I edit the frameless header, specifically in the 1 and 2 illustrated in the image below? I want to disable it from going to the homepage and/or making it go to a particular topic in the TOC. Thank you SO MUCH! 

Posting this as an image from same question asked on Confluence forum. Latest version of RoboHelp involved. Apparently too much to ask the forum to provide image zoom. Open image in new tab and zoom. Sigh….   

Hello, Normally, the "In This Topic" section of the Frameless output has links to the H1, H2, H3, and H4 styles, and links to them as such, without using bookmarks. See an example of the filepath/webpage URL that pops up for a normal topic when clicked in the "In This Topic" section.   Now, see below an example of the page that is failing. I believe it is throwing Error 403 Forbiddens to our customers because it is using bookmarks (and incomplete ones, at that) to try and call the section of the page.    How do I fix this?

A new problem has arisen: When I click the Search icon, it properly moves to the left side of the screen, but the Search text box appears squashed. For example:from thisto this I tried to describe this problem in an earlier post, but it seems to have disappeared.I’ve been comparing specs between this project and another that works just fine, but haven’t found any differences. Also, I checked for and have accepted updates.

Hi,I have added a title to my output preset, but it disappears in the search results in my frameless output. In the screen below, the help added as a title via my output preset disappears in the search results, as shown in the second screen. Is there any solution/workaround that can be provided?  PreviewThanks,Anand

Had a very strange problem start today. On the project I'm currently creating I have started to have empty paragraphs show up on both the visual and code view... and, they KEEP MULTIPLYING every time I change views from one to the other.  In the code, they look like this:" <h2-blue class="Heading"><span style="line-height:1;"><span id="" style="color: rgb(0, 39, 118);line-height: 1">FTIS Menu</span></span></h2-blue>  <p> </p>  <p> </p>  <p> </p>  <p> </p>  <p> </p>  <p> </p>  <p> </p>  <p> </p>  <p> </p>  <p> </p>  <p> </p>  <p> </p>  <p> </p>  <p> </p>  <p> </p>  <p><span data-conref="assets/snippets/I_FTIS

I do this 3 times, for 3 languages.modify, compile and launch view examplefor one of the three project, the modifications are not shown, the two others are ok.generate options are identic, path also...even if I erase the old target file, it is still showing a wrong result.if added a printscreen with the source and the result.I'm baffledbr Olivier

I am following the steps mentioned in article: https://helpx.adobe.com/in/robohelp/using/publish-salesforce.htmlUsing my RH I am able to create a profile, log in to SF, and even on the SF backend the admin could confirm that I am able to login via RH.However, for some reason the highlighted details are not getting populated:Any idea what may be failing? Is there any specific access needed? I have the knowledge manager access on SF side.

Currently, the merge project in the latest version of RoboHelp includes 13 child projects with its parent project. Of the 13 child projects, 12 are comprised of chapters and sections, while the remaining child project is dedicated to forms. The forms have been integrated into the chapters and sections throughout the project. It seems that there is an issue with the search functionality, as it does not allow for searching within each individual project. For instance, when attempting to search for a specific form, such as a 'Bond' form, the search results display everythign containing the word 'Bond' rather than specifically isolating the desired form.

When I start Robohelp I get a message saying that I only have 6 more days on my license?  What?  My subscription uses a credit card that doesn't expire for quite a while.  Why would this quit working?  I have two other Adobe subscriptions which are working fine with the same credit card.  Just for fun I changed the credit card but I am still getting this message.  The nice Indian lady I spoke with at Adobe today couldn't explain the problem but said it might go away in a couple days.  Just wondering if anyone else has this issue just with Robohelp.