RoboHelp

hi,i am using RH 2017i am trying to batch generate different formats.the only one i am having an issue with is the printed documentation in the word format (.docx)it's just stuck on processing topics. sits there for a good 30 min, then just crashes robohelp.  when i open it again, and try to generate again, i get message "file is locked" i am able to generate HTML. any help would be greatly appreciated.

I just updated from RH 2019 to RH2022.2.22The first time I try to generate a Microsoft HTML Help file, I get a message to check the log file.Where would the log file be located in this newer version?The only discussion I see in the archives of this group is related to log files in previous RH versions.Thank you for any help you can provide. 

Hi all,I am on RoboHelp 2020 and successfully set up a connection to our SharePoint Online site. However, when attempting to add the project to a folder, it only looks at the Document library, so the only folders I can choose from are in that library. I do not see a file browser in the RoboHelp dialog for choosing another library. Am I missing something here?    

Good morning,I have always used robohelp and lately a partner of our company wants to use it too.Currently all their user documentation is made using Innovasys HelpStudio 2015.1 (site) and distributed in these two formats:-HTML Help 1.x (.chm)-Browser Help (.htm)I would like to know if RoboHelp is able to import pages directly and then allow editing.

I'm translating content and trying to exlude some of my topics from the translation process. I've read (from Peter Grainge's pages ) that topics can be excluded from the translation process by selecting No in Properties > General > Attributes > Translate but at least for me there is no Attribute section visible there. I can find the translate attribute for content, but that applies only for paragraph or word level, it does not exlude the whole topic from the translate process.

I created a simple RH project from scratch and added just a few topics. I then created some tags and tagged some content with each tag. I then created some Dynamic Content Filters that use the tags. I am using a Frameless template (RH 2022.1.188) based on Studio. When I generate my output, I don't see the Filter button. I verified that Laout > Topic Page Buttons (under the Studio template) had "Filter" as one of the buttons in the list. Is there something else I need to do? Jim  

I try to move from RoboHelp 2019 classic to RoboHelp 2022 Update 2.And I have problem on BreadCrumb on the difference between Robohelp 2022 and Robohelp 2019 Classic. Somebody has the solution for me? Here is BreadCrumb on Robohelp 2019.Here is BreadCrumb on Robohelp 2022.And I can not same style as Robohelp 2019 even though I modified the robohelp settings. I can change the letter color from black to blue and add underline.However, I don't need underline on separator ">". How can I do that?  Please see the attached pptx file to know more details.Thank you. 

Greetings,I'm using RoboHelp 2022.1.888 and the Oceanic skin's Topic Page > Header > Skip Content options. When activated, the Skip Content link appears to jump to the first use of Header 1. Is that the expected behavior, and is there a way to specify a different target for the Skip Content link? 

Greetings,I’m working on setting up frameless output with the Oceanic template using RoboHelp version 2022.1.188. Does anyone have recommendations for preventing the logo from being distorted when the browser window is reduced in size? I looked through the Oceanic template Header > logo options; maybe there’s a setting I’m overlooking among these options. I’m using a logo in SVG format.

I'm using RoboHelp 2019.0.14.When I generate a project using a Responsive HTML5 preset, the index.htm file is not being created and I wondered whether anyone might be able to suggest why is happening.Thanks in advance for any suggestions!

Is there a way to add a box like this to a topic, allow users to comment after clicking the icon, and then report voter results & feedback?  

Good afternoon all, During our migration I run into yet another issue. It seems that the pop up in 2017 were using  onclick script but in 2022 it is using data-rhwidget therefore all my pops are broken and we have 3200 topics with popups how can I fix this 😞 Thank you christele

Good morning all, I have topics for which I need to generate an output but noticed if topic is not included in the TOC an output is not generated? So for example there are topics in this project which are being implemented via hyperlink in a topic but are not in the TOC however the topic output does not get generated and give me a 404 error because there is no associated htm file?Thank you Christele

Hi,I have inserted footnotes in Word, containing the String "TopicAlias", followed by my help ID (both with or without a space between). In the import setting, the same string is configured. Is there anything else I need to do? No help IDs are generated during import. I use RH 2019 classic and Word 365.Best regards,Robert

Hello.We need to know which is a compatible Windows tool to use for translating the.xliff files created by RoboHelp files.We tried with several ones, but none of them works properly.Thank you in advanceValeria

I've just started exploring the RH 2022 Trial version and already have a conundrum: while trying to set up the .css, I was confronted with text boxes Class and psuedo class.What are these and how do I label them?While I'm at it, any general advice would be appreciated; 2022 seems a quantum leap in difference from 2017. thank you,Lon

Hi All,  Are there any good training links on RoboHelp 2017 version? I have this link which takes to the RoboHelp 2020 version training: Link removed by moderator as only valid for the poster. Can someone point to a specific training of 2017 version?    

One of my team member is not able to login to view this training video on Adobe RoboHelp:https://learningmanager.adobe.com/app/learner?accountId=97540#/course/2197999When he tries to login, he keeps getting the Login dialog box.-------------------------------------------------------------------------------------------------------------------------When I try to login, I provide my company email ID and then click Continue.It shows me this screen:I select "Company or School Account". Then, it takes me to the Adobe RoboHelp - Level 1 course.----------------------------------------------------------------------------------------------------------------------------Any thoughts?   

Robohelp 2022.8.34 I just compiled my help system, and the search isn't working. I know I didn't change anything in the Frameless output preset or the Skin. It was working before, but now it's not. When I type in the search box, autocomple works, but no search results are displayed. Any thoughts?    

Using the basic Azure_Blue template, I specify a logo image in the Header (Preserve Aspect Ratio=Yes, width=150px). In the output preset I put in a Title of "Help." The Mobile and Table configurations don't seem to leave space for a wide logo; meaning there's a dramatically shrunken logo next to a normal-sized "Help." Is there any way to allow more space for the logo in the Mobile and Tablet configurations? Or, alternatively, specify a different logo for them?

I'm very new to RoboHelp. The process I inherited wasn't well documented, so I've had to figure almost everything out as I go, which has been both fun and challenging. Our process is to download html files into RoboHelp for edits. I'm currently able to edit files just fine. I make the edits and then re-upload the html file to Visual Studio. However, when I create a NEW page from scratch in RoboHelp and go through the process of uploading it to Visual Studio and then our IT deploys it, the new page doesn't appear when I search within our 'Help.' If I type the URL containing the page into the web bar, the page loads, but the page is not searchable. What step have I missed to get these pages to populate?

Good morning all, My team has published for the first time using RoboHelp 2020! One thing of note is in the projects search results, there is a line of text ".p.searchsummary0_###" where ### is a seemingly random string of numbers. This looks to be related to a wSearchContext span? I have not been able to determine the cause so figured I would post the question here. Another project with identical settings (as far as I can tell) was published and its search results do not include this string. Thanks!

Hi All, I have a very simple project consisting of two Topic folders. One folder has two Topics in it. Both of these topics are less than a page in length, with embedded Captivate files. The other folder has 28 topics in it with no content. I'm just setting up the skeleton of the project at this point.When I create topics in a folder, Robohelp places the topics in alphabetical order; a real pain as I'm typing them in the order I want them to be organized. So I go to move the topics, but can't. Just by grabbing one topic and trying to drag it around, Robohelp freezes, nothing happens for more than 20 minutes and I quit the program. What could be causing ths program to run so sluggishly that it is unusable? Thanks in advance for all help!Craig

I created a frameless template for my team to use in RH 2022, and have been able to export/import it successfully in my own projects. However, one of my teammates has tried importing it into her own file and she gets an error message saying the template needs to be upgraded before she can import it. We are both using 2022, but not sure if she has a more up-to-date version than I do? Is this something to keep in mind, that depending on which version of RH 2022 you have, the template needs to be that same version?

Trying to produce sensible Word output and I can't get formatting to work. I don't seem to be able to associate Word styles with RoboHelp styles. The Style Mapping panel in Output Preset > Word Document is blank despite pointing the thing at a Word doc with defined styles.I tried setting up Styles in the template content css thinking this might do something, but no,The document needs autonumbers with levels too, but the numbers aren't even appearing in the preview.... Any help would be much appreciated as I've been struggling with this for a few days now. Many thanks.