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Filipe27301169zkrwKnown Participant

Questions

RH2020 - Not able to generate an ouput for just one topic

Hello everyone!I have just recently upgraded from RH 2109 Classic to RH 2020, and I have been having a pressing issue. On RH 2019 Classic, using a Word Output Preset, I was able to generate a Word document for just one topic that was inside a specific TOC, on the Chapter Layout section. However, in RH 2020, I'm not able to find anysuch option. I was wondering if this feature was disabled...Can anyone please help me clarify this?

1462

2 years ago

helpWriter28307090Known Participant

Questions

Left and right layouts are swapped when outputting PDF

I am using 'Templates' to output PDF in RoboHelp 2022. In these templates, the layout set by subdividing First, Left (odd page), and Right (even page) is used. However, when outputting to PDF, there is a problem that the left and right layouts are reversed.  For example, in the Left layout, the page number of the footer is set to be displayed on the left, and in the Right Layout, it is set to be displayed on the right. However, when outputting to PDF, the output is reversed.  

4491

2 years ago

techwriter1995Inspiring

Questions

outputs for context-sensitive help

 I currently have thousands of context-sensitive numbers in my project (the overall project is over 30,000 topics) and I output to a chm file. This has worked for us for years. Now our IT department is saying that chm files can be hacked and they are asking us to come up with a more secure method of delivering the help. Is there another output from Robohelp that would work? Something more secure? Something that is not going to lose my field-level context-sensitive help? Just a note that the chm file is in our software install. If I have to change the help, it is definitely going to affect our Dev team. Thanks for any and all comments or suggestions. 

3954

2 years ago

Laura28513373qpqwKnown Participant

Questions

Issue viewing output on web (Google Chrome)

I am using the latest version of RoboHelp. I've set a HTML preset linked to its correspondent template, which has a series of icons and images that I cannot see properly on the web page: what I see is the tablet view mode. It seems that the app is not able to recognise the template or that there's some config that does not enable the correct visualization, which should be the web one. Can anyone help me?

15016

2 years ago

sa_naParticipating Frequently

Questions

The hierarchy of the table of contents is broken when reading a FrameMaker document.

After importing a FrameMaker book into RoboHelp, the TOC hierarchy is swapped.FrameMaker's table of contents has the correct paragraph formatting.Is there any setting method to improve this phenomenon? VersionRoboHelp 2022.0.3.46FrameMaker 17.0.1.305 exampleFrameMakerh1    h2    h2        h3          　 h4         　  h4       　    h4       h3   h2       h3Robohelph1   h2   h2       h3       h4       h4       h4       　  h3  h2      h3 

1751

2 years ago

Analys5E06Participating Frequently

Questions

Option to show hashtag(id) in url whenever we select heading in mini toc

I am using Frameless studio skin(Robo help version  2020.8.34).Is there any option available for getting url with id (as hashtag), whenever we select a heading in mini TOC. Now when we hover over the topics/headings in mini Toc, we can see the url with hashtag. But when we click on the heading,url remains the same.my requirement is in url it should show html name with #headingid.  Thanks

1431

2 years ago

D.DesmetInspiring

Questions

Index keywords rh-index-keywords vs MS-HKWD

Somewhere between RH10 and RH2020, index keywords are stored differently in the <head>:RH10: <meta name="MS-HKWD" content="keyword1" />RH2020:  <meta name="rh-index-keywords" content="keyword1, keyword2, ..." /> I did not notice this until now because I had an issue with a style. The <head> contained both versions of the keyword-definitions. By removing the RH10-version keywords, the style issue is solved. Strange. I have some questions:Is it save to remove all RH10-version keywords or are they required for something? (e.g. for a particular type of output)Or is it save to leave the RH10-version keywords in the topics, and only to remove them in case of a style issue?Why haven't they been removed by upgrading the project, or did I miss something? 

3572

2 years ago

Jordan287347394j4iParticipant

Questions

When I hide Mini TOC in Oceanic frameless template, print button disappears

My team and I are customizing the Oceanic frameless template and we want to hide the Mini TOC for our purposes. However, when I disable the "Right Panel" in the layout settings, the print button does not reappear anywhere else in the template. I was thinking I could add it as a new topic page button, but unsure of how to link print functionality to the button. I know users can print from the browser, but we'd ideally like the print button within the help as well. Any help would be much appreciated!

3853

2 years ago

BarryMVInspiring

Questions

How can I rename TOC (HHC) and Index (HHK) files in RH X3?

I am migrating from X3 to the current version (2022).  One step in the process is to "upgrade" the X3 project to 2019 Classic, then on up to more recent releases.  One of the many projects I'm dealing with has an odd naming convention for the HHC and HHK files.  Via experimentation, I can see that the 2019 import/upgrade mechanism ignores those files and creates new (empty) ones, so I loose the quite extensive TOC and Index in the original project.  I have tried increasingly invasive renaming and in-file string substitution and whatnot but always run into problems; either the upgrade fails or the chm is produced but is corrupt and won't open or, of course, the TOC is simply absent.As such, since I still have the X3 IDE available, my thinking is that if I could change those file names "officially", ie via the X3 IDE, then perhaps the upgrade to 2019 would work.  Problem is, I don't know how to do that! 

4114

2 years ago

marab43485661Inspiring

Questions

Error in topics with keywords with special characters.

Hello community,I am having problems with the keywords of my project.I generated a keyword using "ñ" to a specific topic. When compiling it and using the search engine by clicking on the magnifying glass to search for the HTML referenced in the keyword, the link gives an error and does not allow me to enter. The same happens when the keyword has an accent. When reviewing the URL, the "ñ" is appearing in it (or the accent) and I am sure that this is what causes the error.The problem is: how do I fix it? How do I change the URL to make it work?It is exclusive that the keyword includes the letter Ñ or words that contain accents. How is this problem fixed?I await comments and thank you very much, in advance, for your help!Mara

8033

2 years ago

D.DesmetInspiring

Questions

(how) does the RH2022 style filter work?

Initially, all types of styles are shown. It is now possible to select only the types that you wish to see. When another topic is opened, this selection is lost. All style types are shown again. The same happens when I selected 'style preview'.How can I fix the style type selection and appearance of the style list so it remains visible that way when I open another topic?

1981

2 years ago

marab43485661Inspiring

Questions

Projects in RH 2017 to version 2022

Hello everyone!We have projects carried out in Rohohelp version 2017.Do you know if these projects are compatible with version 2022?I await commentsKind regards and many thanksMara

3313

2 years ago

Debbie5CB8Known Participant

Questions

Google Tag Manager Installation

Good morning. I am trying to install the script for Google Tag Manager as per their instructions into the Master Page for my Robohelp Version 2020.8.34 project. As per attachment, I'm getting an "Invalid character =" error.  Would appreciate any assistance.

5743

2 years ago

BarryMVInspiring

Questions

Are ehlpdhtm.js and rhstylemapping.css files needed in RoboHelp 2019 Classic projects?

I have imported/upgraded an X3 (mpj) project into RH2019 Classic as a new XPJ project.  When the upgrade is done but before generating the output, eg a CHM, the original (X3) folder is copied/overwritten such that the pre-existing/original project files have the current date except for the 2 files mentioned in the subject line.I am trying to clean up the project and figure out what files need to be tracked in an EXTERNAL source control system.  I am guessing that those 2 files, since they show the original/old date, are not imported/upgraded and therefore of no use to the new XPJ project. Is this a safe assumption?

1671

2 years ago

BarryMVInspiring

Questions

RoboHelp 2019 Classic Installation

Where can I find a download of that version?Further, is there a separate installation for 2019 Classic vs Reimagined?

14981

2 years ago

JoAnn28679181s44sInspiring

Questions

RH 2022 trial compile issue

I'm on a trial version of RH2022 and I've deleted and added new TOCs a couple of times. Now it won't compile (Frameless or any output). The message indicates I need a 'valid TOC'. The new TOC looks ok, or the same setup as the earlier ones.  Am I only allowed a certain number of TOC attempts in a trial version?Thank you!JoAnn

4561

2 years ago

JohnStonecypherInspiring

Questions

Files not included in search

When users use Search in my frameless help site, I want their seach to include the full text of the Word docs and PDFs I've uploaded to the assets/docs folder.  But it doesn't appear to be happening.  Help?I'm using RH 2022.0.346, and everything is working fine, mostly.  In my preset for Frameless, all the filetypes are unchecked under Search > Select file types to exclude from search.I've created a Word doc that includes the word "fecundity" in the text, and I've put that file in assets/docs.When I generate the site and then publish it, I search for the word "fecundity," but the Word doc doesn't show up in the search results.What am I doing wrong?

3182

2 years ago

D.DesmetInspiring

Questions

Can anyone select version RH2022 to report bugs?

Is seems impossible to select RH2022 version for https://tracker.adobe.com/#/add_bugWhat do you do in then?

1731

2 years ago

JohnStonecypherInspiring

Questions

Shared review document loses CSS formatting and images

When I share a topic for review in RH2020, the review document it creates has no CSS formatting, and all the image links are broken.  Any ideas for resolving this?  I'm a noob here.

111711

2 years ago

Matthew28633241prhfParticipating Frequently

Questions

Need TOCs to Alphabetize in RoboHelp 2022

I'm having an issue where all my topics in my TOC become not alphabetized like they are in my "Contents" folder. When I select "Auto-Create TOC", all my topics that were alphabetized in the Contents folder become randomized in my Table of Contents tab. Thoughts on how to get my TOCs to remain alphabetized when I "Auto Create" the TOCs?

8288

2 years ago

Debbie5CB8Known Participant

Questions

Moving Orange Skin Header Links and Buttons to the Left

Good morning. Is it possible to move the Header links and buttons to the left, next to the logo, instead of aligning to the right of the screen? I have played with many of the settings but can't seem to get it right.?

1974

2 years ago

ulfa28625736iourParticipating Frequently

Questions

Responsive HTML - Sortcut keys. How to make collapsed-shortcut keys as default?

Hi all,I am using RoboHelp Version 2020.8.34 and I use Responsive HTML format as output.My question is can we set the shortcut keys (number 1) to collapsed as default (number 2) ?  Current condition: when user open page shortcut keys automatically shows, and user has to click "hide" ( number 3) to collaps. Is there anyway I can do it the other way?

2422

2 years ago

ulfa28625736iourParticipating Frequently

Questions

Font Color Issues

Hi all, I need your help on why is my font color always changing, especially for hyperlink.This happens everytime I open the project afer the last save.For hyperlink, I used below font color"  Wheh I reopen my last save project, it then changed into below color (number 1):  I have tried to re-apply the styles, the font color will go back to the right one, but then it happen again if I save and reopen my projects. There's also a case when the same style of hyperlink produces different colors (number 2) and number (3).NB: this color issue happens on author mode as well as the generated output. I also have tried to check the stylesheet, this won't fix. Thank you in advance.Have a nice day. 

5554

2 years ago

default5c0ouepw4hneKnown Participant

Questions

Navigating through TOC in the html output do not link to top of topic

Hi all! This issue for our document keeps growing. It seems that our TOC when you click through the topics some take you to the bottom or middle or random space with in the topic page. I am in the new 2022 Robohelp. I will say with each update the output become more riddle with these.  any thoughts ? 

5922

2 years ago

Warren28615988t7liParticipant

Questions

wh navigation tool bar files missing after converting RH2019 to RH2020

Converted RH 2019 Class project to RH2020.  output is webhelp.  Several files are missing from the webhelp output folder -  many of these begin with wh.   example whskin_tbars.htm and all the wh files it references. e.g.   this file is referenced by my project and was generated by 2019 but is not generated by RH2020.    contents of the whskin_tbars.htm from RH2019  that is missing from RH2020 but referenced by other files that were generated. html dir="ltr"><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><title> WebHelp Navigation Toolbar </title><meta name="generator" content="Adobe RoboHelp Classic 2019" /><meta name="description" content="WebHelp 5.50" /><style></style><script src="whver.js" charset="utf-8"></script><script src="whutils.js" charset="utf-8"></script><script src="whmsg.js"

1733

2 years ago