Stock

Because I couldn't contact any real agent on the Adobe chatbot or find any customer support email, could you please let me know how I can ask for a refund? My trial ended last year but I couldn't cancel the subscription on My Account and Adobe continuously tried to get my money from my account, so I had to lock my credit card. Last month, I received an email that my subscription had been suspended as my payment couldn't be made. Today, I lost 22.99$ as I forgot to lock my card while I didn't have any demand to use Adobe. Please, I want a refund and subscription cancellation. Adobe makes me feel like I was scammed...

I accidentally licensed and purchased a single asset: 627488265, thinking I was on a different tab. Can I please get a refund or a credit license for that asset? Thanks.

I have bought the monthly all apps inclusive plan, but seems to me like i still need to buy a plan for adobe stock separately? 

Hello,I accidentally licensed this asset ##1051964782 as a plus license, but I only needed a standard license.Could anybody help me please? 

Hi,I've made a short film with music from Adobe Stock (standard license) that im planning on submiting to film festivals. Does the standard license cover screenings at film festivals? Do I need a different license type?Thanks for the help!

I had the same problem, I clicked the license button thinking it would explain what it meant! Please cancel this FILE #: 307342944). 

So I have the whole packade of Creative Suites/Creative  Cloud ar whatever it´s called. I have 1000 credits each month I guess. Haven´t used it in all those years I´ve had this. Now I am curious - how do I use it. If I go to Adobe Stock I am asked to start e free tryal - why? How can I know how many credits an image costs? How can something this easy be so difficult? Amazing!! Appaling.

It would be great if we could have a block list or blacklist for our accounts. One practical example would be to block accounts that are spamming the site with ai-generative content so that we could filter the content we don't want to see from users we know we will never want to purchase licenses from. Adobe may not think generative ai content is unethical, but many Adobe Stock users do and want to avoid generative ai content as much as possible.

A while back, Adobe announced that it would allow AI-generated content in Adobe Stock. “We believe that generative AI tools can help our contributor community continue to create amazing content,” Adobe stated, “and we believe in transparent, clear labeling for customers when it comes to this content.”The promise of "transparent, clear labeling" has not been fulfilled. Even when the new Generative AI exclusion filter is enabled, lots of AI-generated images continue to show up.I've posted a couple of recent examples, using a search for steampunk imagery. Note that "Exclude Generative AI" is checked in both cases. In the second screenshot, the label is obviously a prompt used to generate the image. In the first, one of the images shows what appears to be a steampunked version of Robert Downey Jr.'s Iron Man character. The IP lawyers for Downey and Marvel Studios would have a field day if an Adobe Stock customer tried to use that image.Every business makes choices. Adobe has clearly chosen

I recently purchased an image of a family so I can use it for a poster contest.  I tweeked the image (filters, colors, etc) in order for it to work with my design.  If I win the contest, then I will purchase the extended license in order for the image (even though I tweeked it) to be used to print on tshirts, posters, etc and be sold, no problem there.My question is, the moderator of the contest may ask for a copy of the model release for the people in the photo that I used. How can I get that?

I have paid my membership but when I download an image, adobe stock runs across it and I am not able to remove it! How do I remove it?

Hello. I'm trying to find someone who can help me. I downloaded an image by mistake (Ancient Greek warrior in armor with helmet and red cape holding sword and shield in a battle scene) whilescrolling for images on my phone. The "download" button is on the right side where I always navigate from with my right thumb. How can I I undownload the image?

  Adobe Stock ödeme yöntemim papara kartıma bağlıydı ve papara kartımda para yoktu. Bir. Bir saat sonra, ödememin kredi kartıyla yapıldığını söyleyen bir e-posta aldım, ancak kredi kartım yok. Hangi karttan paranın nereden çekildiğini nasıl öğrenebilirim?   [Moderator cured HTML formatting errors.]

I started a trial subscription for Adobe Stock on January 21, but I haven’t used it at all and realized that it’s not useful for me. However, when I tried to cancel, I was asked to pay an early termination fee. Why do I have to pay a cancellation fee during the trial period? Isn’t this period meant for trying the service? I want to cancel without paying a fee since I haven’t used the product at all. Can you help me?

H! I have downloaded some mogrts from the graphics templates (adobe stock over to my templates), but when I put one in the timeline I only see one template, not all the other styles. I am able to see in properties how to adjust the one slide, but where is the rest of the file? Thank you!!  

Can I use a face image purchased from Adobe and swap it with a face from an AI-generated image for use in a print advertisement?Does the license have an expiration date? a year or longer?*The face will not appear directly on the product, but only in the scene of the print advertisement. I will purchase the advanced(extended) license for the face and make some additional modifications after the face swap.

Recently my team change CC plan. When I log in with the new profile in Adobe Stock, just got the 10 free images test drive, not the limitless images plan we purchased. I´ve loggin in an out, went to help robot but nothing works. Even my teammates got no problem. What else can I do?I´m in Mexico and I can´t speak with a human. Thoughts?

I bought 3 pictures for my client (i am a graphic designer) and used them for a brochure. now my client wants them for their website. i could not find anything on the website to declare the licence owner. am i allowed to pass them the images? do we have to buy them once more?

Bonjour, J'ai pris un abonnement pour un an avec mensualité pour le paiement.Malheureusement, vous ne jugez pas utile de prévenir que nous arrivons au bout des 1 an, mais vous le précisez bien dans vos CGV ... Oui oui j'ai bien lu l'équipe d'Adobe 🙂 :Votre abonnement est renouvelé automatiquement chaque année, sans avis de renouvellement, jusqu’à ce que vous décidiez de le résilier. Cependant, à la lecture de ces dites condtions, nous avons tout de même 14 jours pour arreter l'abonnement: Vous pouvez résilier votre abonnement à tout moment depuis la page de votre compte Adobe ou en contactant notre service clientèle . Si vous résiliez dans les 14 jours à compter de la date de la commande initiale, vous serez intégralement remboursé. Si vous annulez plus de 14 jours après la commande initiale, vous devrez vous acquitter d’environ 50 % du restant des sommes dues et le service restera actif jusqu’à la fin de la période de facturati

Hi,I have a business license for my work, so we can purchase premium content from Adobe. I am working in Premiere Pro for a digital ad. I purchased a premium graphics template from within Premiere Pro. I see the blue dollar change to a blue check mark verifying the purchase. However, the graphic is nowhere to be found. If I pull the graphic from the graphics templates panel onto the timeline, I get an error message. If I try to find the file in the media bin, it's not there. I tried to find the file on my computer in the Premiere folder, it's not there. I have gone into my Adobe Cloud libraries where all my other purchased Adobe assets reside, it is not there. I have looked everywhere for this graphics template and it is nowhere to be found. Can someone please help me find this purchased premium graphics template?

When we try to buy "Erweiterte Lizenz" for Stock Subscription, we get the following message with error (added screenshot). How can we resolve this problem? Thank you for help.

Cześć, niestety nie zwróciłem wystarczającej uwagi i przypadkowo pobrałem obraz z kategorii premium – numer obrazu 380735228. W rezultacie znaczna ilość punktów kredytowych została odjęta z mojego konta z powodu mojego niedopatrzenia.Czy istnieje możliwość wymiany zdjęcia na inne ze standardowej kategorii i otrzymania zwrotu różnicy w punktach kredytowych?

So I have been doing image searches on "Civil Rights" and although I saw some amazing images within the search, I kept seeing Hamburger/Cheeseburger images under my "Civil Rights" image search. This is too me is so insensitive. With the history of US, and the fact that many slaves were in fact eaten is just pure foolishness. Hamburgers have nothing to do with Civil Rights. Adobe do better!!!

All files are having this problem. If anyone knows how to fix it, please let me know

I downloaded a stock image and it contains numerous repetative icons that I was unable to see in the preview. Quality is not what I expect. How do I return it? File #:  378367672