Account, Payment, & Plan

Hello, I am reviewing my credit card statement and there is a charge for "Adobe PDF Pack Subs Ado Saggart" for $173.99 AUD on 14 Oct 2019. I am not subscribing any Adobe service. What is that for??? Kind regards.

Buenos días, Quiero cancelar la suscripción del Creative Cloud Photography plan (one-year), pero no tengo la opción para cancelarlo. Como lo puedo hacer?

I would have to use a messaging board to try and connect with someone who can actually help me. Anyways this August 6 I subscribed to Adobes 7-day free trial to edit a document for a schoolworks. At the same day,  I cancelled that subscription so I would not be charged, and i recieve an email of calcelling the 7 subscription. But this August 28 I look at my billing history on my Gcash account and see I have been charged 1,674.40 pesos. Apparently I have been getting charged  AFTER I canceled my 7-day free trial. This is absurd and I want a refund my subscription  without the cancellation fee. I am a college student and am barely scraping by. I need that money tommorow for my school. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.For some reason i cant post a question 

Need to cancel this charge of $54.22/month.  Tried but just get a continuous circle. What’s wrong

Hallo liebe Community, ich benötige euer Herdenwissen. Ich habe versucht mich mit dem Support von Adobe in verbindung zu setzen, es geht um das Abo-Model nach ablauf der 7 Tage Testphase. Das einzige wie ich erfahren habe, das die Testphase abgelaufen war, war das ich auf meiner Kreditkarte die Abbuchung von über 61€ gesehen habe. Ich wurde auf den Ablauf wie auch auf den übergang in dieses AboModel nicht informiert. Im Chat habe ich das dem Support mitarbeiter dargestellt, er meinte er kann das Abo Kündigen muss aber mehr als 300€ dafür bezahlen. Ich habe die Adobe Produkte einmal im Testzeitraum genutzt. Weiter habe ich den Support direkt angeschrieben, bekomme aber keinerlei Antworten. Aufgrund das dass hier tatsächlich eine AboFalle ist, habe ich den Verbraucherschutz eingeschalten, welcher auch nach mehrmaliger Fristsetzung keine Antwort bekommt. Hier würde ich jetzt wenn Adobe bis zur heutigen Fristverstreichung nicht reagiert über eine Sammelklage nachdenken. Meine Kre

Hi, Are there any senior discount programs available? Being on a limited fixed income is difficult to continue using Adobe software.

Hi How do I cancel my purchase?  If i cancel within in 14 days, is it a 100% refund? One-year contract month purchase. I want to cancel and buy another product.

Is anyone else experiencing this on a mac?I am on a Macbook Pro M2 Max chip. Every time Adobe updates I get this error.What’s the fix?

Dear Adobe Support Team, I am writing to request a full refund for a recent subscription renewal charged to my card. I have not used this account or any associated services since completing my studies in 2024. Additionally, I no longer have access to the original email address tied to the account where renewal notifications were sent. Because this request falls within Adobe’s 14-day cancellation and refund window, I would appreciate your assistance in processing a full refund and cancelling the subscription immediately.

Hello Adobe Support Team,I am requesting a manual review of the cancellation of my four-month Creative Cloud Pro promotion obtained through Coursera.The promotion was activated successfully, and the applications worked normally for approximately two or three days. I then received an email stating that the subscription had been cancelled because Adobe’s fraud-prevention system detected fraudulent behavior, but no specific reason was provided.I currently reside in Egypt, and the payment method used was a valid UK-issued bank card that I am legally authorized to use. The card and payment details are genuine, and the transaction was fully authorized. It is possible that the difference between my country of residence and the card’s issuing country created confusion during an automated security review.Cross-border payment situations can be legitimate and may require examination by an experienced member of the Fraud Prevention or Adobe Genuine team rather than relying only on an automated dec

Hello, I need help. I have a Behance account that I can no longer access because it was created using my school email address. The profile still exists. Is there any way to help me get it back?

Acrobat PRO account on monthly payments (up to date payments) was cancelled with Adobe then charging me what appears to be a full years subscription. There are no other active plans so the extra charge is not warranted. Please arrange an immediate refund. 

Hello,Now this happens for the 2nd time : Blocking Tunisia from paying online and forcing me to deal with local resellers, well, I contacted all resellers on Adobe’s Page, only 2 answered me, and guess what, they only sell For Teams / Enterprise, none of them sells Individual or Student / Teacher Plans (I can send you their emails)… I recently received an email telling me that they will stop my subscription and telling me I have to buy through local reseller, AGAIN… Now how is this possible? How am I supposed to pay for the subscription then? I contacted someone from support and said “they can’t do anything for me”… I suggested that as I’m from MENA region, what if I pay from a different country from the MENA region, the closest, they also said it’s not allowed.Please help.

Hi Adobe Support, I urgently need help with my Adobe Acrobat Pro subscription and billing.I originally signed up for the 7-day free trial of Acrobat Pro for a small project. I only used it for approximately 2 hours and never intended to continue with a paid subscription. Unfortunately, I forgot to cancel the trial before it ended.My payment was initially unsuccessful on August 30 because there were insufficient funds in my linked GCash account. Adobe later retried the payment.Today, September 5, 2026, Adobe successfully charged my online payment account ₱2,115.68.I have now received an official Adobe Receipt confirming:Invoice date: August 31, 2026 Paid: September 5, 2026 at 7:06 AM GMT+8 Payment method: GCash Total: ₱2,115.68 Order number: AD04970900292CPHHowever, my Adobe account is STILL showing “Billing issue.”This is concerning because I have already been charged and Adobe has issued a receipt confirming that the payment was received, yet my account still does not appear to reflec

Hello !So, I’m reaching out here for help because I’m starting to feel a little desperate. I apologize in advance if my request is long and unclear (English isn’t my native language).A few months ago, I wanted to try the personal student subscription to work on a project for my studies. So I signed up using my student email address (the one from my university). I didn’t realize I already had access to academic software (through my university.I think this caused some kind of glitch, because I never received a confirmation email for my personal subscription, and my Adobe account history is empty, as if I’d never paid for anything. However, I am being charged €24.39 every month with no way to cancel the subscription since it’s invisible (it doesn’t appear anywhere).I first looked for a solution on the Adobe website, but since my account is linked to the university, I keep getting redirected to the university’s IT department. They told me they don’t handle “individual” subscriptions and th

Hola estoy pasando el mismo día con el reembolso, escribo a soporte pero solo me responde el asistente virtual estoy escribiendo desde hace 5 días y me dice que no hay agente, me conecto al horario que me dicen y el asistente virtual me dice lo mismo la verdad ya no se que hacer, si conseguiste alguna respuesta o solución porfa te agradecería si me ayudarás  Un saludo 

I am being charged monthly fee twice 

Hello,On my professional computer, I asked for installing creative cloud to install my personal applications.They installed it indeed.But when I try to launch one of the 2 lightroom application, they are respectively on 5.0 and 11.0.1 version. There is no update.IT of my company told me they don’t have any restriction or adobe management. Does someone help me to pass through this strange situation ?Best regards Sébastien

Hi! I urgently need help with a subscription/billing issue.I hope someone can solve this issue. My Adobe Acrobat Pro subscription was due for payment on August 30, 2026. The payment initially failed because my online payment account did not have sufficient funds.Adobe later charged my linkeda account ₱2,115.68, and this amount was successfully deducted. This exactly matches the August 31 invoice in my Adobe Billing History.However, my Adobe account is STILL showing “Billing issue,” and my subscription is not showing properly as active/paid.I am very concerned because the money has already been taken from my account, but Adobe is still showing an unresolved billing issue.I did not intend to continue the subscription, so I want to cancel the subscription,Can someone please urgently confirm:Has my ₱2,115.68 payment actually been received and applied to my Adobe account? Why is my subscription still showing “Billing issue” despite the successful payment? Can the subscription be cancelled i

I had two Adobe accounts. One is a full CC paid account that I use every day, the other was an older free account that I never used and was basically obsolete.I wanted to change the email address on the the active paid account to the address that was associated with the older free account. In order to do that, I needed to free up that email by cancelling the older account, which I did, about a week ago.However, the active account still won’t let me change the email address to the now freed up email. I get a message saying “An error occurred” when I try to change the address in the account management page.So my question is: (1) does it take some time for the other email address to be freed up, like say, a month, or (2) simply, what is going on?Thanks. Patrick

Hi, So my case is - I used my card for me ex’s account (we were together back then). We broke up and my account was still charged for her plan. I reached out to Adobe as she was away and unreachable at that time but they said they can;t do anything about it - strange… But ok - I accept - my mistake - should not have used my card for somoene elses account. But to be unable to delete it from there even though I am clearly an owner of the card? Anyway…Fast forward around 3 months → my ex removed my card from her account and added hers. 3 days ago I was charged for her billing once again EVEN THOUGH my card is no longer attached to that account. The support chat confirmed that the billing came from that account. My ex sent me screenshots confirming that my card is no longer conncted to her account. I feel like this is deeply illegal… Could someone please assist me as to what I can do about it? Adobe support chat means being redirected to next and next specialist until it takes so long that

You need to fix the popup that someone else may be using my Adobe account. THEY AREN'T!!!! I've changed my password 3 times, I have 2fa set up, nobody is using my adobe account except me on my other computer and never at the same time. FIX THE POPUP OR GET RID OF IT!!![edited by moderator]