Account, Payment, & Plan

Hi How do I cancel my purchase?  If i cancel within in 14 days, is it a 100% refund? One-year contract month purchase. I want to cancel and buy another product.

Dear Support Team,I subscribed to a trial plan and canceled it within the trial period. However, I was surprised to see that I was still charged for a monthly subscription despite canceling on time.As soon as I received the notification on my card, I immediately canceled the plan again through the “Manage Plan” section. Given that I had already completed the cancellation during the trial period and received confirmation of that cancellation, this charge is unexpected and not acceptable.I kindly request a full refund of the subscription fee charged to my account.Cancellation reference number: AB07787600608CUS,Please review this issue and process the refund at your earliest convenience. I look forward to your prompt response.

I have been getting charged twice a month for so long and can’t get it to stop. It’s hard to even get in contact with someone. I want it to stop and my money back!

I selected the free trial, but the option to cancel the trial does not appear in the Plans area. Today is the last day before I am charged, what do I do?

Hello, I just got a notification for a charge for Adobe After Effects. I am not using the product at this time and would like a refund. This has all occured within the last 10 minutes. I ensured the subscription has been canceled, I just want verification that I have been refunded. Thank you.

When I open photoshop on my computer it does not allow me to use and of the tools or drop down.  Basically, it does not work.  I went to my account and it says I dont have photoshop in my plan.  But I have had a plan and account for years with Ps, Cr, Lrc , bridge and my plug ins.  But with the latest update doesn’t see that.  What needs to be done to get the connection right?

Saya ingin membatalkan langganan Adobe Illustrator karena masa uji coba gratisnya telah berakhir. Akun ini awalnya hanya dipinjamkan untuk membantu tugas kuliah teman saya, dan bukan saya pribadi yang mengaktifkan langganan berbayar ini. Saat ini aplikasi sudah dihapus dan saya sama sekali tidak memiliki dana untuk membayar tagihan bulan tambahan yang diminta oleh sistem. Sistem terus mengirim tanggihan dan saya tidak bisa membatalkan langsung langganannya karena tidak muncul batalkan paket/ semacamnya.Mohon kebijakannya untuk membatalkan langganan ini tanpa biaya sepeser pun karena saya tidak akan menggunakannya lagi.

I am writing to request a full refund and the immediate cancellation of my subscription. I signed up for a free trial, but I did not intend to renew it or upgrade to a paid plan. I haven't used the software since the trial ended. Could you please cancel the subscription without any early termination fees and refund the recent charge of 33.59$. It happened without my permission.  write me. [Personal information removed by moderator.]

Contraté el plan anual de photoshop por error, pensando que era el mensual y que en pasado el mes podría cancelarlo. Ahora quiero cancelar ese plan ya que no necesito utilizar más el programa, pero no me deja porque me cobra 133€. Me gustaría saber si hay alguna manera de cancelarlo sin tener que afrontar ese gasto. Ya que lo contraté por error y en ningún momento vi que no podría cancelarlo. 

Hello,I have an active Adobe Stock – 10 assets a month + AI Studio subscription, which is clearly listed under my Adobe account.However, when I try to access Adobe Stock, I receive the error: “Adobe Stock is not available on your account. Please contact your IT administrator.”I am based in Iceland. Could you please verify whether this is a regional restriction, an account profile issue, or an incorrectly activated entitlement?If Adobe Stock cannot be accessed from Iceland, please explain why this subscription was made available to me and advise on a resolution or refund.Thank you. ＊Moved from the Stock thread by a moderator.

Adobe Firefly пишет, что недоступно в моем регионе. Я нахожусь в Республике Сербия в городе Белград. Ограничений или санкций нет. Почему я не могу пользоваться сервисом? Сообщение “Нет доступаИзвините, программа Adobe Firefly недоступна в вашем регионе.” 

I am being charged by Adobe saggart Dublin, but I have no activated plan. I tried to deactivate it from my bank app but it keeps on taking the money. How do I stop this?

Adobe Creative Cloud Photography Plan 1TB cloudopslag 1 gebruiker - 1 Jaar is verdwenen. Ik kan niet meer gebruik maken van Photoshop. terwijl dit in Augustus pas gekocht is. 

Please solve this problem 

I bought a month by month subscription of Animate for my daughter and she only needed it for a month, however, whenever I try to cancel it tells me I will be charged an early termination fee, how long do I have to wait for it will just let me cancel it?

Hi, my free trial has ended, but I forgot to cancel it. My card currently doesn't have enough funds, and I cannot cancel the plan myself on the website. I do not intend to use this service further. Could you please help me cancel this subscription and waive any pending charges? Thank you.

To be honest, I am extremely frustrated with the level of service I have received.I wanted to renew my license, but instead, I ended up being charged three times because no one was able to clearly explain which plan I was being switched to and what it included.I specifically asked whether I would retain access to my previous files if I switched to a different plan, and I was assured that I would. Unfortunately, that turned out not to be the case.After cancelling that plan, I was offered another option that is somehow $40 more expensive, despite still not meeting my needs.Is it possible to purchase additional cloud storage separately, without having to upgrade to a more expensive subscription plan? and without getting a Business Account?I have already spent three hours of my working time trying to resolve this issue, and this entire experience has been extremely frustrating and unnecessarily time-consuming.

I signed up for the free trial and on the last day of the trial I canceled it in the website and even got confirmation email about it. This was before they started trying to bill me and they are trying to bill me still.

Como pedir ressarcimento após cancelar a assinatura