Account, Payment, & Plan

Para poder incluir el gasto de la suscripción de Adobe en mi declaración fiscal, necesito conocer el VAT o NIF o Tax Id correspondiente a Adobe

Gracias por la confirmación. Su plan actual finalizará. La suscripción a Creative Cloud Pro finalizará hoy y el nuevo plan comenzará de inmediato. Recibirá un reembolso de ARS -510477.36 (excl. impuestos) / -617677.61 (incl. impuestos). El reembolso corresponde al período pagado restante en su suscripción a Creative Cloud Pro, que recibirá en un plazo de 5 a 7 días hábiles. ¿Procedemos con la cancelación de su plan actual? Genial! Dado que usted es un cliente valioso para nosotros, Creative Pro - ARS 17,351.40/mes con impuestos incluidos Asistente de IA para Acrobat - ARS 1,727.88/mes con impuestos incluidos Valor total: ARS 19,079.28/mes con impuestos incluidos Esta es una oferta promocional exclusiva para usted de mi parte como un gesto de buena voluntad. El Asistente de IA para Acrobat es su asistente personal dentro de Acrobat. Simplemente puede hacer preguntas al Asistente de Acrobat y obtener respuestas en segundos, y luego convertir rápidamente esas respuestas en contenido: mate

Hello - I have the basic 19.99$ plan per month (is about 21.59$ with tax). I have been getting charged not once or twice a month, but three times. I am only using one email. I get hit on the 5th, 12th, and 13th of each month and I have tried contacting Adobe help support.Has anyone had this issue before? Would it be best to cancel my subscription and repurchase at a later date? Thank you!

Escribo por aquí ya que el chat y los teléfonos no me han ayudado y no responden. Realice la cancelación de la prueba y ya me habían cobrado el último día. Solicité el reembolso pero aunque me dijeron que ya estaba efectuado, no es así. Hablé a mi banco y tuve que meter aclaración porque a ellos no les aparece nada acerca de esa devolución, esto ya tiene casi un mes y no veo el reembolso del mismo.

I have two account and I have canceled my plans on both of them [triple checked everything]. I have also paid a fee for canceling earlier but somehow Adobe still charges me money for a plan I don't even have access to anymore. I have tried to reach actual support but the AI bot says I need to have a plan in order to talk to an agent, which only confirms that my plans are canceled. I have blocked the payments with my bank operator because they are absolutely unauthorized and I want my credit card information removed permanently from Adobe.

Hello,I am requesting the cancellation of my Adobe Acrobat Pro trial subscription. Please terminate the trial immediately and ensure that no charges are applied to my account.email address: <Removed by Moderator>Current plan: Acrobat Pro TrialCountry/Region: UkraineBest regards,Тріо Хлор

Apparently the bot running Adobe has decided a major price increase will optimize profits after accounting for defections.

Hola. El 21 de agosto se realizo un cargo en mi tarjeta por una suscripción que no cancele. Ese mismo día que se me hizo el cargo hable con un agente y me prometio un reembolso y cancelación de la suscripción. Lo unico que recibi fue un correo de Adobe demostrando que esta habia sido cancelada. Aclaro que mencionaron que el reembolso se haria en un plazo de 5-7 días hábiles, pero ya pasaron los 7 días y todavia nada sobre el reembolso. Me dicen que no hay plan asociado a mi cuenta (lo cual si es verdad, porque lo cancele) y no se me da un reembolso, pero ese ya había sido solicitado el mismo día en que se me cobro, solo que nunca me lo dieron. 

I cancelled my free trial ages ago on my computer and now adobe says i am in a annual plan that costs 200 dollars to cancel what has happened?

I need my refund as I was using the trial version and I wasn't satisfied and I cancelled my subscription immediately before trial period end and I was still charged 340rs for a months subscription.I would like my money to be refunded 

Hello, I was charged immediately after starting a free trial likely because I had previously used a free trial on this account. I cancelled the subscription shortly after the charge, and from what I’ve seen in similar cases, a refund is usually processed within a few working days. Could someone kindly confirm that my refund is currently being processed? Thank you very much.

Hola, Estoy teniendo un problema para cancelar mi suscripción de prueba. Me registré para probar el servicio, pero no me gustó y decidí cancelarlo antes de que terminara el periodo gratuito. El problema es que el sistema no me deja cancelar. Cada vez que intento hacerlo, aparece un mensaje de error y no se completa el proceso. Ya cancelé los pagos automáticos desde PayPal para evitar un cobro, pero quiero asegurarme de que mi suscripción quede completamente cancelada desde Adobe. He buscado opciones para contactar a soporte, pero no encuentro forma clara de enviar un correo ni hablar con alguien directamente. Todo el proceso ha sido muy frustrante. Por favor, necesito ayuda urgente para cancelar mi suscripción. Gracias.

I did not realize that my free trial had ended and was converted into a paid subscription.  I noticed a credit card charge on April 24As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

Hi, I cancelled my subscription last month but I was still charged on 22 May 2026. I have cancelled again. I would like a full refund for the incorrect charge. Please assist.

Hi, I have been charged for many months, maybe over 2 years by an unknown email. I just knew about the Adobe Charge Identifier feature recently, and really just found out. I would like to cancel this immediately. Can you please help? 

Describe your bug:I have purchased Adobe's firefly pro plus on 24th april, but it is not reflecting in my account, neither I received a mail on the account from which I made the purchase. [personal information removed by moderator]

Cancelé mi suscripción antes de que terminada el periodo de prueba y se realizaron el cargo y no encuentro solución en la página. Requiero del reembolso que se me hizo sin motivo y ver cómo me van a contactar 

Hello everyoneMy payment was not successfull, becouse I don't have enough money on my bank account. How many days do I have left to update payment info and pay without consequences or extra fees? I don't know how this works, so i don't even know if I can be charged extra fees... 

I used Adobe Acrobat AI about a year ago, and cancelled before the free trial was over. Then I noticed that there were still payments coming out of my account despite the cancellation. Cancelled the subscription again (this time in May of last year).The payments kept on coming out of my account.I have now cancelled the subscription for a third time. I’ve multiple confirmation emails of the subscription being cancelled, I’ve taken screenshots.Where/who do I talk to to get a refund because has gone on for far too long.  

I was charged for a subscription I’m not making use ofi noticed the charge today and I’m still within the eligibility for a refund so pls refund asap

I want to cancel my subscription for which I pay monthly but also avoid any cancellation fee that they are charging when I try to cancel. How do I do that and avoid cancellation fee?

I did not realise that my free trial had ended and was converted into a paid subscription on February 24. As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.