Adobe Collaboration Experiences

1. Executive SummaryA reproducible regression has been identified in Adobe Photoshop affecting the Remove Tool starting from version 27.5 onward.On identical hardware and system configuration, the Remove Tool fails consistently with a generic error:“Could not complete your request because of a program error.”The issue is 100% reproducible and does not depend on image type, tool mode, or GPU acceleration settings.Rolling back to Photoshop 27.3 immediately resolves the issue, strongly indicating a software regression introduced after 27.3.2. Severity AssessmentSeverity: High Impact: Core tool failure (Remove Tool) Workaround: Version rollback to 27.3 User impact: Blocks AI-assisted object removal workflow entirely in affected versions3. EnvironmentApplicationAdobe Photoshop 27.8.0 (Release)Operating SystemWindows 11 64-bit Build: 26200.8737 (Insider build)HardwareCPU: Intel Hybrid Architecture (24 cores / 32 threads) RAM: 64 GB GPU: NVIDIA GeForce RTX 4070 VRAM: 12 GBGPU / DriversDirectX

Hello Adobe Support,I'm experiencing an issue with Photoshop that started today.Until yesterday, I was able to use Share for Review without any problems. Today, when I try to use it, I receive the following message:"Cannot use the feature because it is not available. Contact your IT administrator for more info."I'm signed in to an Adobe for Teams account provided by my organization (Youth Plus Africa Limited). Photoshop is otherwise working normally, and I still have access to my apps and Generative AI features.However, I've also noticed that Cloud Document features appear to be missing. For example, I no longer have the option to Save as Cloud Document, which was previously available.Could you please help me determine: Why these cloud collaboration features suddenly became unavailable? Whether this is an issue with my account, my license assignment, or an Adobe service issue? What steps are required to restore Share for Review and Cloud Documents? I've already signed in with the c

Normally if you have a image that is larger than your canvas, you can with the “move tool”, click _outside_ the canvas, and then you can drag the image. This does not work anymore.Im on updated Win11: Adobe Photoshop Version: 27.9.1 20260803.r.1 65900e1  x64 (final, Release)Number of Launches: 66Operating System: Windows 11 64-bitVersion: 11 or greater 10.0.26200.8875System architecture: Intel CPU Family:6, Model:7, Stepping:1, AVX2, AVX-VNNI, HybridCPU(8:8), HyperThreadingPhysical processor count: 16Logical processor count: 24Processor speed: 2112 MHzBuilt-in memory: 98117 MBFree memory: 62938 MBMemory available to Photoshop: 77470 MBMemory used by Photoshop: 70 %Crash Handler: AdobeDCX Version: 9.22.0SAM SDK Version: 15.1.5ACPL.next Status: - SDK Version: 5.11.6 - Sync Engine Status: Reachable and compatible - Sync Engine Running: 4.0.0 - Min Sync Engine Required: 4.0.0Live Edit Client SDK Version: v6.1.1Adobe Firefly: Please use any generative AI feature to view the latest version.O

Hello, I updated Camera raw and the cropping works in some other ways. When I cropped before what ‘remained’ went ‘full’ on the screen. Now the crop stays as small as I cropped. Can you fix it back to the crop goes ‘full window’? Thanks

After a horrible experience this morning trying to find a fix for the "Something went wrong initializing Creative Cloud Libraries" issue and finally reconnecting... I now notice that all my CC Libraries panel settings have been reset, AND the thumbnails no longer support transparency. This is particularly concerning when assets have a white color fill because the thumbnail just appears as a blank white box, instead of showing the graphic over a mid-gray background. Please bring back transparency in the CC Libraries panel thumbnails!

I heavily rely on the CC libraries for speed of CRE book productions. The CC library InDesign panel becomes inactive and freezes. When expanding the panel it streches like a flat jpeg. The troubleshooting either does not help or gives temporary relief for a couple hours tops. I shouldn't have to log in/out of Adobe to get the CC library panel to work for a limited amount of time. 

Issue: When using an external plugin panel (TK9) or native background selection tasks, the selection is successfully generated, but the visual canvas layer fails to refresh the screen buffer. The marching ants remain completely invisible on a brand-new desktop PC. Workaround: If I press the "Q" key twice (toggling Quick Mask mode on and then off), it forces a manual GPU frame redraw, and the marching ants immediately appear on the photo.Steps to Reproduce:1. Open an image in Photoshop 27.8.2. Run a background selection task (such as TK9 Select Subject).3. Notice the selection is active (Ctrl+D works) but no marching ants display.4. Double-tap the 'Q' key, forcing the canvas to refresh and display the lines.Environment: - Photoshop Version: 27.8.0- Operating System: Windows 11 (64-bit)System info:Adobe Photoshop Version: 27.8.0 20260610.r.13 4081857  x64 (final, Release)Number of Launches: 8Operating System: Windows 11 64-bitVersion: 11 or greater 10.0.26200.8894System architecture: Int

Read aloud function is completely broken. When I click “activate” adobe stops responding and the only way to stop it is to end task in task manager. 

I wanted to share ongoing issues I’ve been experiencing with Creative Cloud Libraries. For several years now, the Libraries panel has been extremely unreliable. About 80% of the time when I open a document, the Libraries either freeze, fail to load, or show nothing at all. This happens across different apps and on multiple machines.Libraries are a core part of my workflow, and it’s been frustrating to rely on a feature that consistently doesn’t work. I’d really appreciate it if Adobe could investigate this and prioritize a long-term fix. The functionality has tremendous potential, but right now it’s very difficult to use.

PShop 27.8.0Mac OS 15.7.7 I have tried to open 2 different psb files and have received the message: “Could not open "xxxxx.psb" because a linked smart object file is missing”. I’m unable to relink the smart object (whatever it is referring to) as I can’t open the file. PLEASE FIX IMMEDIATELY

When deleting workspace "Windows->Workspace->Edit Workspaces" error happens “A dynamic_cast has failed”, if any workspace has then selected. AE 2026

Adobe XD shared links are not working. Error:- Something went wrong.

Specifically, using the Concept to Vector feature. It fails almost immediately. Message: “We're experiencing high demand. Please wait and retry your prompt soon. Thank you for your patience.”  

Is it possible to give k-12 account admins more latitude when it comes to allowing features?  Currently we cannot access STOCK, etc.

Hello,I am having an issue where Adobe Substance 3D Painter (Steam version) crashes during startup.The problem:Painter launches and shows the splash screen. After a few seconds, it crashes before reaching the main interface.Crash information from Visual Studio debugger:Unhandled exception at 0x00007FF644A0DE1C (Adobe Substance 3D Painter.exe):0xC0000005: Access violation reading location 0x0000000000000040Call stack:Adobe Substance 3D Painter.exe!00007ff644a0de1c() UnknownAdobe Substance 3D Painter.exe!00007ff644acc3b2() UnknownAdobe Substance 3D Painter.exe!00007ff648c21ecc() Unknownkernel32.dll!00007ffd4219e957() Unknownntdll.dll!00007ffd4408ad6c() UnknownWhat I have tried:Verified Steam game files Redownloaded C++ Redistributables Updated NVIDIA game and studio drivers Checked that there are no Steam launch options Debugged the crash in Visual StudioMy system:Laptop: ASUS ROG Zephyrus G14 (2020) GPU: NVIDIA GeForce GTX 1650 Ti Laptop GPU (4 GB VRAM) CPU: AMD Ryzen 5 4600HS RAM: 24 G

when exporting in h.264 high quality 1080p at 320kbps aac audio, all audio levels are messed up

Hi everyone,I wanted to share a solution I discovered after struggling with a very frustrating Adobe performance issue on a high-end Windows PC.For a while, Adobe apps were randomly freezing and lagging in the UI, even though my hardware specs were more than enough. The issue was not normal rendering lag or export-related performance. It was mainly happening inside the interface itself.The symptoms were:Adobe apps would freeze for around 5 seconds. After the UI became responsive again, it would freeze again shortly after. Menus, panels, preferences, export windows, and general UI interactions would become delayed or unresponsive. GPU usage was not high. CPU usage was not high. RAM usage was normal. The system looked completely fine in Task Manager, which made it feel like the problem was coming from Adobe or Windows rather than from the hardware.After trying multiple things, I found the cause by accident:Microsoft PC Manager was running in the background.Once I completely closed Micros

Quero fazer o efeito de shape morphing com dois círculos. Seleciono e transformo ambos em caminho composto, vou em Efeitos > Caminho > Contornar objeto e nada acontece. Nenhuma aba de contorno abre para definir o tamanho/ espessura. 

AI 30.5.1, MacBook Pro 16-inch, Nov 2024, MacOS 26.5.1 - When switching from 2 monitors to only the built in display, the Libraries palette becomes stretched vertically and unusable. All other palettes remain normal.  

Working version: 26.2.2 Broken version: 26.3 Issue: Certain clips that were recorded landscape but interpreted/registered as vertical display correctly until scaled up. Once scaled, playback and export show distortion and flashing rainbow glitch bars. Rotation is not the trigger: rotating the clip does not cause it by itself. Scaling does. Scope: Happens in a brand-new test project and existing projects. Audio: Audio playback/export is unaffected. Confirmed workaround: Rolling back to 26.2.2 immediately resolves the issue with the same media and project. Tested: Media cache cleared after rollback. Hardware: Macbook M4 Max, OS version Tahoe 26.5.1